When opening VPN Tracker, I get a message about unresponsive system components or that there's a problem installing the back-end. How do I fix this?
First of all, please try re-opening VPN Tracker. If that doesn't help, restart your Mac.
If the problem persists:
VPN Tracker 8
Install using the Enterprise Installer from the VPN Tracker Download page. If that does not help, please send the log files from
/Library/Application Support/VPN Tracker 8/var/log to our support team. You can access this folder in Finder: Go > Go to Folder.
VPN Tracker 7
Please send the log files from
/Library/Application Support/VPN Tracker 7/var/log to our support team. You can access this folder in Finder: Go > Go to Folder.
VPN Tracker 6
The system folder /Library/PrivilegedHelperTools might have incorrect permissions. Unfortunately, Mac OS X's “Repair Permissions” on earlier versions of OS X does not include this folder, so you will need to check and fix the permissions manually:
- Open Terminal (Applications > Utilities)
- Enter the command
ls -ald /Library/PrivilegedHelperTools
The output should look similar to
drwxr-xr-t 4 root wheel 136 Dec 10 14:04 /Library/PrivilegedHelperTools/
drwxr-xr-t part looks different, continue with 3.
root wheel part looks different, continue with 4.
- Use the command
sudo chmod 1755 /Library/PrivilegedHelperTools
to fix the permissions.
- Use the command
sudo chown root:wheel /Library/PrivilegedHelperTools
to fix the owner and group.
Fixing the permissions (and/or owner and group) needs to be done while logged into an account with administrator privileges. You will be prompted for your admin password (note that
there will be no visual feedback when entering your password, simply press return when done entering the password).
If this does not resolve the problem, please send the log files from
/Library/Application Support/VPN Tracker 6/var/log to our support team. You can access this folder in Finder: Go > Go to Folder.