In some circumstances, VPN Tracker may not be able to store your account login credentials in your Keychain.
To fix this issue, please try the following:
- Quit VPN Tracker
- Open Keychain Access from Applications > Utilities
- Select your login keychain
- Choose File > Lock Keychain “login”
- Then choose File > Unlock Keychain “login”
On newer macOS releases, you may not see the option to lock/unlock your Keychain. In that case, please enter the following command via the Terminal:
security lock-keychain ~/Library/Keychains/login.keychain
Once it has been locked, you can then unlock your Keychain again:
security lock-keychain ~/Library/Keychains/login.keychain
(You will need to enter your macOS login password to confirm).
Now re-open VPN Tracker and try signing in again.
If the problem still pops up, try this:
- Quit VPN Tracker
- Go back to Keychain Access
- In the search box enter “VPN Tracker User Auth”
- Delete the VPN Tracker User Auth Token entry
Now re-open VPN Tracker and try signing in again.
Last resort: Reset your keychain
If none of the tips above work, macOS has an option to reset your Keychain. Note that this should only be tried as a last resort, as it completely resets your login Keychain:
- Open Keychain Access
- Go to Keychain > Preferences
- Choose "Reset Default Keychains…"
Afterwards, open VPN Tracker 365 and try signing in again.
If there are any further issues, please contact our support team and include the application logs from this location:
/Library/Application Support/VPN Tracker 365/var/log.
