Frequently Asked Questions

In our online store we accept a variety of payment methods:

• Visa
• Mastercard
• American Express
• PayPal*
• Personal/Business Checks* (US Orders Only)
• Bank Transfers* (European Union Only)

* License will be emailed to you once your payment has cleared.

When paying my check or bank transfer, you will receive an email with additional payment details once you have placed your order. Bank Transfer and Check orders are currently not available for Mail Designer Purchases

You can view a copy of all your invoices in our Online Store:

You will find the invoices for your VPN Tracker 365 purchases in the section "Invoices", here:

http://my.vpntracker.com

You work in accounting and need access to the VPN Tracker invoices for your company? Please ask your VPN Tracker Team manager to invite you to you company's team with the role "Accounting". Afterwards you will receive emails as soon as a new invoice is available and you can dowload this from the web portal

‣ If you would like to save a PDF copy of your invoice, then do the following:
     Press "Command + P"
     Choose "PDF" > "Save as PDF"

It sure does! And it does it brilliantly too!

Mail Designer can export an HTML file containing your entire design. This opens up a whole host of great options for you, as the user, to explore:

• Upload your design to third-party newsletter services
• Offer recipients, with email client programs that don’t support rich HTML content, the option to view your message as a webpage in their browser
• Create a link to your newsletter directly from your website: A great option for people that would like to see a newsletter before they subscribe

The best thing is: It's so easy to export your design as an HTML document

• Open your design
• Choose “Share > HTML...” from the menu bar
• Choose a location to save your design

By the way: If you plan on uploading your images to a separate web server, you can enter an absolute URL prefix for images.

MailChimp has free and paid plans. Please visit the MailChimp website for more details and exact pricing information.

In order to upload templates to your MailChimp account on your behalf, Mail Designer needs your MailChimp API key (a special kind of password).

You can find your API key on your MailChimp. The MailChimp support pages have more information.

MailChimp offers visual "WYSIWYG" and code-based template editing.

However, as every HTML engine works a little bit differently, we recommend that you stick to Mail Designer for editing, as changes made with MailChimp may cause issues with the look or layout of your designs.

If you need to make any changes, simply re-upload a new version of your design and select it for your MailChimp campaign.

On the other hand if you are a HTML code pro, just edit the HTML code with the MailChimp editor untill it fits your needs. We ask for you understanding that we can't offer support for this.

The Mail Designer manual has information on how to create your design and export it to MailChimp. Once you have sent your design to the big monkey in the sky, you can create campaigns, manage subscribers, track clicks and more with MailChimp's tools.

There are so many different MailChimp features, that we can't describe them all in the Mail Designer manual. But don't worry: the MailChimp team have created webinars, how-to manuals, guides and tips to help you get started.

Mail Designer 365 supports the export of the template including MailChimp placeholders. Once uploaded to MailChimp almost all features offered by the website can be used. To make sure the layout stays intact we recommend not to use the "Edit" view of MailChimp for layout editing. Use Mail Designer 365 to make the necessary changes and export the new version to MailChimp.

You can find your original template files in the Finder by following these steps:

‣ Right click the template in the Design Chooser
‣ Choose "Show in Finder"

• Navigate to your user's home folder in the Time Machine backup (e.g. "John")
• Right-click on your user's home folder ("John"), hold down the Alt/Option key (⌥) and select "Copy “john” as Pathname"
• Select the menu item "Go > Go to Folder…" and a dialog will open
• Press Cmd+V to paste the path you've just copied and add "/Library" to the end of the path and press enter

If you're sure that your time with us is at an end then we've made it nice and easy to remove all your info from our database so that you don't need to wait for us to do it.

Just log in at your Privacy Manager, click 'Delete your Account' near the bottom of the page.

Please note that this action is irreversible and you will loose access to any previously bought products and service!

All templates you want to upload to Campaign Monitor have to contain an unsubscribe link.

‣ Choose the text area you want to insert the unsubscribe link to.
‣ Please choose "Insert" > "Campaign Monitor" > "Unsubscribe Link" from the top menu bar.

You can now upload your design to Campaign Monitor.

With Mail Designer 365 you can create responsive newsletters which look different depending on which device your recipient opens your email.

On an iPhone your recipient will see the mobile version of your newsletter.
As an iPad has a much bigger screen than an iPhone, an iPad will display the desktop version of your newsletter.

iOS recognizes phone numbers and other information like addresses and dates automatically, as these information can be used in different Apps.
You can for example tap a phone numer in order to call it or tap an address to add it to your address book.

Because of this, these information get highlighted in emails.

Mail Designer 365 allows you to send emails directly from within the application using the SMTP procotol.

In order to add your email account, please open the "Mail Accounts" tab in the preferences of Mail Designer, click "+" and enter the information for the account you want to configure. After you have entered all the required information, save the changes and choose this account in the send window.

Yes, it's possible to print your template by going to "File > Print…" from within the Mail Designer 365 app. Exporting to PDF can either by done in the lower left corner of the "Print" window or by selecting "File > Export as PDF…".

This points to an error while authenticating your email account. Try checking the following:

• The username is wrong/incomplete. For example, iCloud accounts sometimes work with "username" but most times need the whole email address as a log in.
• The password is wrong.
• If you're trying TLS, try STARTTLS instead.
• Maybe your server is using a custom port - though this is unlikely.

If you have a Mail program you use (e.g. Apple Mail) try comparing the outgoing mail settings there and use the same settings in Mail Designer.

• In general, try to reduce the number of layout blocks used. Each layout block has a HTML structure that adds to the total size of your newsletter and by reducing the number of blocks you reduce the amount of space needed for these structures.
• Avoid repeating blocks and try to find solutions for “merging” blocks. For example, don't add two or more consecutive spacer blocks. Instead, use just one spacer block and change its height accordingly.
• Sometimes you can avoid using spacer blocks altogether, for example by adding the space to a nearby image block instead, using the “spacing before/after” feature in “Styles” or simply adding blank lines.
• Instead of using several consecutive text blocks, use just one and style the paragraphs using the “Styles” feature.
• Avoid detaching blocks (that is, avoid doing modifications that only affect the mobile or desktop version). A detached block results in two blocks in the document: one for desktop and another one for mobile, which uses more space than if the same block can be used for both mobile and desktop.