Missing channels or having reception issues? Try these tips...

If you're missing channels or experiencing reception problems, the following tips can help you increase your TV device's reception and improve your TV experience!

Tip 1: Try a different antenna position

  • Try moving your antenna as close to a window as possible
  • Depending on the location of the nearest TV transmitter, you may also want to try moving your antenna to a different side of your home.
  • Try placing your antenna horizontally instead of vertically 

Tip 2: Find missing channels with "Thorough Channel Search"

If you are missing channels, you can tell The Tube to analyze all frequencies more carefully:

  1. To launch a new channel search, select "File > Search Channels..." from the menu bar.
  2. Make sure "Scan thoroughly (slower)" is checked.
  3. Wait for the scan to complete.
The channel list will now be updated with the new channel search results.

Tip 3: Upgrade to a larger antenna

In areas with weak coverage, we recommend using a larger antenna, powered indoor antenna, or rooftop antenna to achieve best results:

  1. Connect the external antenna adapter included with your device to your TubeStick's antenna port.
  2. Plug your external antenna into the adapter.
  3. Perform a new channel search using "The Tube" (Please see "Tip 2" above for details).

Here are some antennas we've tested that are worth taking a look at:

Recommended DVB-T Antennas:


Recommended ATSC Antennas (for North America only):

Tip 4: Check your coverage

The quality of your TV reception also depends on the strength of the signal in your area. You can check your coverage on the following sites:

Tip 5: More information...

DVB-T Information: 


ATSC Information (for North America only):