Frequently Asked Questions
How do I get my activation code?
Activation codes are only used for older products like VPN Tracker 8 or lower or for retail products during the first activation. For current products, the software is exclusively activated using your equinux ID.
Please refer to the following FAQ for more information on how to activate without an activationcode:
Where can I manage my VPN Tracker World Connect subscription?
For your Mac:
Visit our website https://my.vpntracker.com and log in using your equinux ID and password.
Open the section "Products & Subscriptions" to find all purchased plans and the term of your subscription.
Click "Payment methods" in the sidebar to manage your subscription.
For iOS:
All Apple subscriptions are managed in iTunes on your computer. This link will bring you directly to the management area for your profile:
https://apple.co/2Th4vqI
When you are using your mobile device:
‣ Go to the App store app. ‣ Tap on your Apple ID. ‣ Click on "Subscriptions." ‣ Choose VPN Tracker World Connect.
Do I need an active VPN Tracker 365 plan to use VPN Tracker World Connect?
VPN Tracker World Connect is an independent product you can use in the VPN Tracker 365 app.
You can purchase your World Connect Pass independently of an active VPN Tracker 365 plan.
Haven’t tried the demo yet? Download the VPN Tracker 365 app for free from our website and start your trial.
You can purchase your World Connect Pass independently of an active VPN Tracker 365 plan.
Haven’t tried the demo yet? Download the VPN Tracker 365 app for free from our website and start your trial.
What encryption do you use for World Connect connections?
We use the very latest encryption standard AES-256 with DH-Group 18 (8192 bits) in VPN Tracker World Connect and combine that with hardware-accelerated algorithms for fastest performance.
Do you collect data about my usage or do you keep any logs?
Data security and data protection are very important topics for us. Because of this we developed VPN Tracker World Connect.
We don't keep any logs about your usage. We don't save any user information about your usage, the duration of your connection or which connections you are using.
As #1 VPN client for Mac, we have many years of experience in data security and VPN.
Is it possible to use WorldConnect with other VPN clients?
VPN Tracker World Connect may be used with the World Connect own Clients for Mac and iPhone/iPad. The VPN Tracker World Connect Clients contains several Features which are not available in regular VPN Clients, for example the automatic selection of the fastest VPN Endpoint.
It is of course also possible to use World Connect with the VPN Tracker 365 App.
It is of course also possible to use World Connect with the VPN Tracker 365 App.
Can I use VPN Tracker on my iPad or iPhone?
VPN Tracker is now available on iPhone and iPad!
Connect to your VPN on the go on your iPhone or iPad using the new VPN Tracker for iOS app.
- Multiprotocol VPN support
- High speed connections
- Zero-config VPN - thanks to TeamCloud & Personal Safe technology
Does VPN Tracker World Connect have a data limit?
No, there are no data limits or restrictions for VPN Tracker World Connect.
How can I update my credit card details?
Visit my.vpntracker.com, log in to your account, and go to "Subscriptions" to update your payment method.
Go to your current subscription and click on "Edit" to change the payment method. Click "Choose another way to pay" to add a new credit card or alternatively, add a PayPal account. This will be used as your new default payment method for your plan.
I reinstalled VPN Tracker into a new Mac, but it keeps asking me to buy the software again.
First, log in to VPN Tracker with your equinux account. If VPN Tracker still asks you to buy the software, then:
‣ Go to "VPN Tracker" > "Refresh My Account"Then, try to activate your VPN Tracker again.
Which countries can I connect to with VPN Tracker World Connect?
You can connect to the following 21 countries:
- Germany
- Austria
- United States
- Australia
- Brazil
- Canada
- France
- Japan
- Luxembourg
- Netherlands
- New Zealand
- Singapore
- Spain
- Sweden
- Switzerland
- United Kingdom
‣ Choose "File" > "New" > "World Connect Destination"‣ Then, choose "World Connect" and "Countries"
‣ Check your country of choice:
How do I change the language settings of my software?
You can change the language of all equinux Software products by changing the language settings of your device. For instance, on the Mac, you can do the following:
‣ Open "System Preferences." ‣ Click "Language & Region."‣ Change to your preferred language by dragging your selected language to the top of the list.
‣ Close your software. For example, with VPN Tracker, you can do so by choosing "VPN Tracker" > "Quit VPN Tracker."
‣ Reopen the software.
Can I use my software on multiple computers?
You purchased VPN Tracker 365, VPN Tracker World Connect or Mail Designer 365? You can use the app on up to three personal devices per license.
To do so, simply sign in to your account to use your plan on your Macs (or your iOS device where applicable) using just your equinux ID and password.
You may use the software in parallel on one computer per license.
If you want to use the software on multiple devices in parallel, or other family members or colleagues also want to use the software on their computers, you will need a separate license for each person or each parallel use.
A VPN Tracker 10, VPN Tracker 9 or Spot Maps license can be active on one Mac at the same time. If you want to use the Software on multiple devices, you will need an separate license per device.
What is VPN Tracker World Connect?
VPN Tracker World Connect allows you to work anywhere in the world, while protecting your corporate data from hackers. With VPN Tracker World Connect, you can stay secure and protect all of your online activities even when you are on business trips. Whenever you are using the wifi at the airport, coffee shop, mall, and other public places, your data is open to anyone else on the wifi network. VPN Tracker World Connect will encrypt your data, which means that you are still protected while using public wifi. Also, VPN Tracker World Connect helps you keep your critical data safe, whether you are accessing documents in the cloud or checking your email. You have the option of choosing "Secure Connection," which will automatically find the closest server to you and secure your connection for you when you activate it.
You can even use VPN Tracker World Connect to encrypt your internet traffic through a VPN connection via different countries. Here is a list of countries you can connect to with VPN Tracker World Connect:
How can I check which country the newly assigned IP address is registered in?
After connecting to a country, VPN Tracker World Connect is automatically given an IP address from that location. By clicking on the link below, you will be able to check your location at any time: https://www.whatismyip.com
Underneath "Country" you will see which country your IP address from VPN Tracker World Connect is registered in.
How do I cancel my subscription in the App Store?
All Apple subscriptions are managed in iTunes.
This link will directly take you to your profile administration:
https://apple.co/2Th4vqI
You will find all running subscriptions under "Subscriptions." You can also disable the automatic extension of your subscriptions.
This link will directly take you to your profile administration:
https://apple.co/2Th4vqI
You will find all running subscriptions under "Subscriptions." You can also disable the automatic extension of your subscriptions.
Why are some services displaying the wrong country and not the one selected in VPN Tracker?
The only information available for every IP address is the continent it belongs to, as the registrar that assigned it is known, and its current owner. There is no reliable or authoritative source for the exact geographic location of a computer currently using the address.
Various private companies try to fill this gap by offering GeoIP databases. These databases store a geographical location for any IP address. Some of these databases are just more accurate than other and some of them are just more up-to-date than others. As it's not always possible to determine the exact geographic location of a host and as IP addresses can change owner at any time without further notice, errors in these databases are pretty much unavoidable.
As some content providers tend to block IP addresses as soon as they know these are used by a VPN service, companies offering VPN services have to change IP addresses on a regular basis. Unfortunately IPv4 addresses have become rare and thus companies started to sell so far unused addresses to third parties. This is a common source of errors in the databases which often still attribute these addresses to their previous owner and location. Nonetheless we can assure you that all our servers are really physically located in the country and city they claim to be, regardless what any GeoIP database believes where they are.
If you see errors in a GeoIP database, please drop us a short note, so we can get in contact with the company operation that database to have them fix this mistake. Of course, if you know the company , feel free to also drop them a line, which is often enough to have the error fixed in a timely manner.
How do I take a screenshot on the Mac?
There are three main ways to take a screenshot on your Mac:
- Press "Shift" (⇧) + "Cmd" (⌘) + "4" then click and drag the mouse cursor to capture a specific area of your screen.
- Press "Shift" (⇧) + "Cmd" (⌘) + "4" and then the space bar to capture a specific window or element on your screen.
- Alternatively, press "Shift" (⇧) + "Cmd" (⌘) + "3" to capture your full screen.
How do I perform a force quit on the Mac?
If you need to force quit your software for any reason (e.g. your screen has frozen or the app is not responding) please do one of the following:
- If the app you want to quit is in your dock, hold the "Option" (⌥) key and right-click on the app icon, then, select "Force Quit" from the menu.
- You can also hold down "Option" (⌥) + "Cmd" (⌘) + "Esc" which will trigger a window with a list of apps you have running. To force quit one or more of these apps, simply select it from the list and click the "Force Quit" button.
How can I cancel my subscription on the App Store?
To cancel or manage a subscription in the App Store, open the App Store, sign in, and click on your account icon in the bottom left corner of the window.
Then, click "View information" in the top right of the window, enter your password if prompted and scroll down until you see the subheading "Manage". Here you will be able to see how many subscriptions you have associated with your account.
Click on "Manage" to view and edit your subscriptions on your Mac.
You can find out more information from the Apple Support website.
Click on "Manage" to view and edit your subscriptions on your Mac.
You can find out more information from the Apple Support website.
World Connect keeps crashing when I open it?
In rare cases World Connect may crash due to a bug. An update is coming to fix this issue, but in the mean time, here's a quick fix:
- Open the Terminal on your Mac (Applications > Utilities > Terminal)
- Copy and paste the following command, then hit enter
defaults delete com.equinux.VPN-Tracker-World-Connect.mac VPNGatewayList
How can I start a VPN Tracker trial?
We offer a free 7-day trial of VPN Tracker 365.
To get started, you just need to
- Download VPN Tracker 365
- Create an account
- Verify your email address
How can I cancel my VPN Tracker renewal?
To deactivate your VPN Tracker renewal, please follow these steps:
- Log in to you your account at my.vpntracker.com
- Go to "My Plans and Billing" in the sidebar, where you will see your current active plan(s), in case your plan is a team plan, please go to "Team Plans and Billing" in the sidebar
- To deactivate your renewal, flip the switch from blue to grey
- After deactivating auto renewal, you will receive an email confirming the deactivation.
How can I manage Apple AppStore or Google Playstore subscriptions?
If you want to view and manage your subscriptions on the Google Playstore, proceed as follows:
Cancel, pause or change subscriptions on Google Play
If you want to view and manage your subscriptions on the Apple AppStore, proceed as follows:
View or cancel subscriptions
Is it possible to activate Family Sharing for VPN Tracker?
Apple Family sharing is not activated for our products.
Is 2FA available for my account?
All equinux accounts support secure two-factor authentication (2FA) as an additional layer of security for your sensitive data.
To set up 2FA for your account, log in to id.equinux.com and go to the tab Multifactor Authentication. Here you will find the QR code / authentication key needed to set up 2FA for your equinux account with your OTP solution.
equinux 2FA supports all major authentication and password apps, including:
equinux 2FA supports all major authentication and password apps, including:
- Google Authenticator
- Microsoft Authenticator
- Twilio Authy
- 1Password
- FreeOTP
- Bitwarden
I am having trouble with a World Connect connection. What can I do?
If you're experiencing issues with your World Connect connection in VPN Tracker, here's what to do:
1. Contact Support
In VPN Tracker, go to the Help menu and select "Contact Support".
In the window that opens:
- Enter "World Connect Issue" in the subject line.
- Describe the problem you're having so our support team can help you quickly.
2. Try These Steps in the Meantime
- If you're using a country-specific connection (e.g. "United States"), try unchecking the "Fastest Destination" option.
- Once unchecked, you can manually choose from the available cities (e.g. New York, Los Angeles, Miami, etc.).
- Try connecting to a different city to see if the issue is specific to one location.
These steps often help resolve temporary connection issues.
I am connected to a VPN server but can't access regional content. What should I do?
Some websites use methods to detect VPNs or track previous sessions, which can prevent access even when it appears you are connected to the correct location. You can try the following steps:
- Confirm your VPN location by checking your IP address. Use a service like WhatIsMyIP.com to make sure World Connect has assigned you an IP in the correct country.
- Restart your browser after connecting to World Connect. Modern browsers may keep DNS-over-HTTPS (DoH) sessions open from before the VPN connection. Restarting ensures all traffic is routed through the VPN.
- Use your browser’s Private Mode (or Incognito Mode). Websites can track previous sessions with cookies. Private Mode ensures your browser starts with fresh cookies, preventing the site from recognising your old session.
- Clear cookies or site data. If Private Mode is not convenient, manually clearing cookies and site data achieves the same effect and prevents the website from recognising your prior session.
- Disable DNS-over-HTTPS (DoH) in your browser. With DoH active, your browser may bypass the VPN’s DNS settings and resolve domains based on your physical location. Disabling DoH ensures DNS queries go through World Connect and reflect the VPN server location.
- Check whether the site blocks VPN traffic in general. Some websites block all known VPN IP ranges, regardless of location. You can test this by connecting to a US server while physically in the US. If access is still blocked, the site may simply prevent VPN usage.