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About equinux
Products
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Store
About equinux
Support
Store
VPN Tracker
(Mac)
VPN Tracker World Connect
(Mac, iOS)
Mail Designer 365
(Mac)
tizi
TV Pro
(iOS, Apple TV, Android)
Live TV
(Mac, iOS, Apple TV)
TV Pro Mediathek
(iOS, Apple TV)
TV Pro
(iOS, Apple TV, Android)
Live TV
(Mac, iOS, Apple TV)
VPN Tracker (Mac)
VPN Tracker World Connect (Mac, iOS)
Mail Designer Pro 365 (Mac)
tizi
equinux VPN Tracker, TOWER ONE Mail Designer 365, LTV TV Pro - Frequently Asked Questions
FAQ
Contact
Frequently Asked Questions
TV Pro Mediathek (iPhone,iPad)
Choose your product
VPN Tracker for Mac
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VPNT WoC (Mac)
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How do I remove my Favorites and Downloads?
For which platforms is TV Pro Mediathek available and how do I acquire corresponding subscriptions?
How do I cancel my subscription in iTunes?
What do I do if the app cannot be updated on the iPhone or iPad?
How do I manage the Mediathek runtime packages?
How can I use a single TV Pro Mediathek subscription on iPhone / iPad, Mac and Apple TV?
Does the TV Pro Mediathek also work abroad like in the USA or in Spain?
What does the yellow exclamation mark mean at the Play Button?
What broadcasters are available in the TV Pro Mediathek Library?
I purchased "TV Pro Gold for iPhone/iPad". Can I use it to unlock all channels in "Live TV"? Can I use it to unlock the "TV Pro Mediathek"?
My subscription was not renewed due to an issue with the current payment method. What now?
My purchased subscription is not recognized. What can I do?
How can I cancel my subscription on the App Store?
How do I turn off app usage over mobile data?
I have forgotten the password for my TV Pro ID
How can I create a TV Pro ID?
How do I log in with my TV Pro ID?
How can I view the terms of my subscriptions in my TV Pro ID?
How long are the Mediathek contents available in the TV Pro Mediathek?
When restoring purchases, does “Grant renewal failed” appear?
Where can I manage my subscription that I purchased in the TV Pro / Live TV Store?
What is TV Pro GOLD ALL-IN-1?
How can I stream my apps to the TV?
How do I use Airplay 2 with Live TV / TV Pro Mediathek?
Are your apps compatible with "Airplay" and "Airplay 2"?
I purchased the TV Pro GOLD ALL-IN-1 package and am now having trouble using it in other apps. What can I do?
Can Live TV debit money from my account?
Does my app subscription renew automatically?
Why should I buy from the TV Pro Store?
What is the youth protection package for?
How can I manage Apple AppStore or Google Playstore subscriptions?
How can I restart the app?
Is it possible to activate Family Sharing for Live TV and TV Pro?
February 2023: My booked package is not recognized?
Where can I find my TV Pro ID?
In Live TV and TV Pro I can jump to programs in the media library. Do I then not need the TV Pro media library app?
How can I make the in-app purchase to download broadcasts (Download)?
I can no longer log in to the TV Pro or Live TV App. What can I do?
