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equinux VPN Tracker, TOWER ONE Mail Designer 365, LTV TV Pro - Frequently Asked Questions

Frequently Asked Questions

tizi Support ... TV Pro / Live TV Support ...
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I used to have TV Pro Gold or TV Pro Gold. I think with the introduction of the new TV Pro Gold Max package, features were taken away from me. Is that correct?
Problems with "Favorites List in Calendar"
How can I quickly save a show or movie to my watchlist?
For which platforms is "TV Pro" (Digital TV Magazine) available and how do I purchase corresponding subscriptions?
Can I specify in TV Pro which view the app starts with?
TV Pro & Remote Control: Development and support have been discontinued
How can I sort the channel order?
How do I disable the automatic playback of shows?
What is TV Pro Gold MAX?
I can no longer open the TV Pro App. What can I do?
What are channel numbers and how do I assign or delete them?
I purchased TV Pro Gold in the AppStore – how can I switch to Gold MAX?
No shipments are displayed on a day. What can I do?
How do I synchronize my channel list?
I always see subtitles in streams. How can I turn that off?
My "TV Pro Gold for iPhone/iPad" status is not recognized. What can I do?
I use TV Pro for iOS for free. In version 5 I now see fewer days. How do I get 7 days of program back?
What is TV Pro Home Cinema?
I currently have the “standard” TV Pro Gold or Gold Plus. That’s enough for me. Do I need to upgrade to TV Pro Gold Max?
Can I view the TV program by time in a list on the iPad, as on the iPhone?
Which iOS version do I need to use TV Pro 5 with home cinema features?
Why is no program displayed for Sky Sport 1 and Sky Sport 2?
One or more tuners are no longer displaying a program, why?
How can I charge the iPad every day?
I have forgotten the password for my TV Pro ID
Why are broadcasts that have already passed sometimes not grayed out in the “Overview”?
How do I redeem a "TV Pro Wertmarke"?
Which apps can I use with the TV Pro Gold Max package?
I have previously had “TV Pro Gold” or “TV Pro Gold Plus”. Now it says “Gold START” in the app. Why?
I love the TV Pro App. Now something is not working as I expect. Would it help if I wrote you an angry email?
What does TV Pro Gold Max offer me that my TV Pro Gold / Gold Plus does not offer?
What do the blue figures mean in some broadcasts?
How does TV Pro view the topic of advertising in the app? Why is TV Pro not ad-free after the in-app purchase?
I have TV Pro Gold from the TV Pro Classic App. Can I upgrade that to Gold Max?
How can I turn off the mini player that appears after I close the details of a broadcast?
Why is there no SWR Rheinland Pfalz, only SWR Baden-Württemberg?
Is the remaining time on an iOS plan purchased in the Classic app credited when switching to the Mac & iOS plan?
How can I submit a TV Pro bug report?
How can I change the welcome screen of the TV Pro app?
Is TV Pro an alternative to magazines like TV Spielfilm, Hörzu, TV Movie and TV Digital?
Is TV Pro an alternative to the TV apps from TV Spielfilm and TV Movie?
Why are the 100% channels in TV Pro only available for today and past days?
Is it possible to activate Family Sharing for Live TV and TV Pro?
The list synchronization between iPhone/iPad and Apple TV is not working
How can I cancel my subscription on the App Store?
How can I view the terms of my subscriptions in my TV Pro ID?
If I delete and reinstall the TV Pro App, will I lose my favorites list, channel selection and order?
Who is behind TV Pro? Is it a publisher of the "old" school?
Where is the timeline with the current time in the daily view?
The synchronization of the favorites list between iPad and iPhone is not working.
In the daily view, there are too many details for each program; I would prefer a clearer overview.
How do I cancel my subscription in iTunes?
What do I do if the app cannot be updated on the iPhone or iPad?
My subscription was not renewed due to an issue with the current payment method. What now?
Why are shipments after 0:00 AM counted towards the current day?
How can I create a TV Pro ID?
How do I log in with my TV Pro ID?
When restoring purchases, does “Grant renewal failed” appear?
Where can I manage my subscription that I purchased in the TV Pro / Live TV Store?
What is TV Pro GOLD ALL-IN-1?
How can I update the address or email address of my equinux ID?
Are your apps compatible with "Airplay" and "Airplay 2"?
I purchased the TV Pro GOLD ALL-IN-1 package and am now having trouble using it in other apps. What can I do?
Transfer subscription packages to a different TV Pro ID
Can Live TV debit money from my account?
Does my app subscription renew automatically?
Why should I buy from the TV Pro Store?
How can I manage Apple AppStore or Google Playstore subscriptions?
How can I restart the app?
February 2023: My booked package is not recognized?
Where can I find my TV Pro ID?
In Live TV and TV Pro I can jump to programs in the media library. Do I then not need the TV Pro media library app?
I can no longer log in to the TV Pro or Live TV App. What can I do?
Was kann ich tun, wenn bei TV Pro oder Live TV AirPlay nicht mehr funktioniert?
I am a TV Pro Tester: How do I report bugs and provide feedback?
I am TV Pro Tester: What should I test?
I want to test TV Pro with the TestFlight app. Is my data secure?
I want to become a TV Pro Tester: What happens to my subscription?
What is TestFlight and how do I install the pre-release version of TV Pro?
I am a TV Pro Tester and testing the app with TestFlight: Is TV Pro working perfectly?
I am testing TV Pro with TestFlight: how long does the test run?
Change payment option for TV Pro and Live TV in the TV Pro Store
I received an email that a registration took place, but I don't remember it. What does that mean?
My renewal is failing due to a card decline. What can I do?