Frequently Asked Questions
I added additional VPN Tracker 365 licenses to my account and was charged more than the cost of the licenses?
When you add licenses through the my.vpntracker.com portal, your new licenses, as well as your exisiting licenses will start with the day of purchase and run for one year. This means effectively your existing plan is canceled and the remainig value is credited towards your new plan. Your new plan, including your new licenses and your existing licenses will renew on the same date, preventing the hassle of multiple billing dates throughout the year.
Example
You have 2 licenses with a renewal date of December 4th.
On July 16th, you add 1 additional license.
You will receive a credit for the remaining durations of the 2 licenses.
Your new subscription will have 3 licenses and all will have July 16 as their renewal date. The price will be that of 3 licenses minus the credit for your remaining durations.