Frequently Asked Questions
How do I change the remote identifier in VPN Tracker to Domain Name (FQDN)?
Open the connection in VPN Tracker, edit the basic settings, and find the identifiers section. Set the Remote Identifier type to Domain Name (FQDN) and enter the value provided by your IT team or configured on the VPN gateway. Save the connection and try connecting again.
This setting can help if the IKEv2 negotiation almost completes but the gateway stops responding at the end. In these cases, the identifier type may not match the gateway configuration. The guide connect to IKEv2 VPN on Mac, iPhone, and iPad explains which IKEv2 details may be relevant in VPN Tracker.
Only change the type to Domain Name (FQDN) if the gateway expects this identifier type. The identifier value itself should exactly match the value provided by your IT team. If you are unsure, send a support request directly from VPN Tracker via Help > Contact Support.
This setting can help if the IKEv2 negotiation almost completes but the gateway stops responding at the end. In these cases, the identifier type may not match the gateway configuration. The guide connect to IKEv2 VPN on Mac, iPhone, and iPad explains which IKEv2 details may be relevant in VPN Tracker.
Only change the type to Domain Name (FQDN) if the gateway expects this identifier type. The identifier value itself should exactly match the value provided by your IT team. If you are unsure, send a support request directly from VPN Tracker via Help > Contact Support.