Frequently Asked Questions
Why does the school VPN work on another device but not on my Mac?
If the same VPN works on a Windows PC, in SecuExtender, or on a colleague’s MacBook but not on your Mac, the MacBook model itself is usually not the issue. More often, the actual VPN settings, macOS version, saved credentials, certificates, identifiers, or setup method differ.
For Mac users, every technical value needs to match the gateway configuration exactly. The article Mac VPN Client gives an overview of VPN Tracker as a Mac VPN client. If your school uses a Zyxel gateway, set up Zyxel VPN on Mac and iOS can help with typical settings.
If a colleague already has the connection working in VPN Tracker, the fastest route is often to share the verified connection through VPN Tracker Team. The guide share VPN connections with VPN Tracker Team explains how to share a working connection.
For Mac users, every technical value needs to match the gateway configuration exactly. The article Mac VPN Client gives an overview of VPN Tracker as a Mac VPN client. If your school uses a Zyxel gateway, set up Zyxel VPN on Mac and iOS can help with typical settings.
If a colleague already has the connection working in VPN Tracker, the fastest route is often to share the verified connection through VPN Tracker Team. The guide share VPN connections with VPN Tracker Team explains how to share a working connection.