Frequently Asked Questions
How can I invite VPN Tracker Support to my team?
If VPN Tracker Support needs to review a team connection or help with setup, you can grant support access via https://my.vpntracker.com/support. This helps our support team understand the relevant team and connection settings without requiring you to manually copy every technical detail.
This is especially useful if a connection works for one colleague but not another, or if a school or company VPN connection needs to be prepared for multiple Mac users. For more about sharing connections, see share VPN connections with VPN Tracker Team.
For regular support requests, the easiest route is directly in VPN Tracker via Help > Contact Support. This makes it easier to include relevant connection and diagnostic information.
This is especially useful if a connection works for one colleague but not another, or if a school or company VPN connection needs to be prepared for multiple Mac users. For more about sharing connections, see share VPN connections with VPN Tracker Team.
For regular support requests, the easiest route is directly in VPN Tracker via Help > Contact Support. This makes it easier to include relevant connection and diagnostic information.