Frequently Asked Questions
Why are VPN instructions different for Windows and Mac?
VPN instructions for Windows and Mac differ because VPN clients often use different names and locations for the same gateway settings. A Windows guide for SecuExtender can therefore be helpful, but it cannot always be followed step by step in VPN Tracker or macOS.
The underlying technical details usually stay the same: gateway address, protocol, username, password, Pre-Shared Key or certificate, remote network, DNS, and identifiers. The article Mac VPN Client explains VPN Tracker as a Mac VPN client. For IKEv2 connections, connect to IKEv2 VPN on Mac, iPhone, and iPad shows which fields may be relevant on Mac.
If you only have a Windows guide, ask your IT team for the underlying VPN values instead of only screenshots from SecuExtender. Even better, ask for a tested VPN Tracker connection that can be shared through the team.
The underlying technical details usually stay the same: gateway address, protocol, username, password, Pre-Shared Key or certificate, remote network, DNS, and identifiers. The article Mac VPN Client explains VPN Tracker as a Mac VPN client. For IKEv2 connections, connect to IKEv2 VPN on Mac, iPhone, and iPad shows which fields may be relevant on Mac.
If you only have a Windows guide, ask your IT team for the underlying VPN values instead of only screenshots from SecuExtender. Even better, ask for a tested VPN Tracker connection that can be shared through the team.