What is a Hash Mismatch?

If you are trying to establish a VPN connection in VPN Tracker and you are getting a "Hash Mismatch" error, here is what you need to know:

Hash Mismatch usually means that the Pre-Shared Key (PSK) being used is wrong. When you get the "Hash Mismatch" error, the Hash algorithm is being rejected. However, this is not due to choosing an incorrect "Hashing" algorithm for Phase 1. If the Hashing algorithm chosen is actually wrong, then you would receive an error that would say "No Proposal Chosen" rather than a "Hash Mismatch" error. This would suggest that the client and gateway could not agree on common crypto settings. On the other hand, Hash Mismatch actually means that the hash your gateway calculated doesn't match the hash that VPN Tracker calculated (the two hashes are simply not matching). This hash is calculated out of values exchanged between the client and the gateway and the Pre-Shared Key. As all other values have just been exchanged and have been verified by both sides to be correct (so these cannot cause a different hash, not unless either side has a terrible bug). The only value that isn't exchanged and cannot be checked in advanced is the Pre-Shared Key (PSK).

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MediaCentral 2.8.10 Manual

published: 19.09.2014

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CoverScout 3.6.7 Manual

published: 17.10.2016

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CoverScout 2.3.10 Manual

published: 24.10.2008

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iSale 5.9.11 Manual

published: 15.02.2016

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TubeStick Hybrid Quick Start Guide

published: 29.05.2009

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SongGenie 2.2.7 Manual

published: 24.05.2016

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SongGenie 1.2.1 Manual

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APC Tracker 4.4

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Release Date: 14.08.2008

Works with:
	Mac OS X 10.2 - 10.5 APC UPS with USB support APC UPS with an APC Network Management Card built-in (SNMP Mode) or APC UPS device with serial or USB interface connected to a PC running APCUPS under Linux or Windows

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Works with:
	Mac OS X 10.7 - macOS Sierra 10.12 Intel Mac

CoverScout 3.4.5

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Release Date: 31.08.2011

Works with:
	Mac OS X 10.5 or later including Mac OS X 10.7 Lion PowerPC G4 or Intel Mac Internet connection

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iSale 5.9.12

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Release Date: 15.02.2016

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You're a Mac, not a PC? Download & install The Tube.

TubeStick hybrid Driver for Windows

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Release Date: 29.05.2009

Works with:
	Intel processor with 1GB RAM 2 GB disc storage Mac OS X 10.4.10 or higher Built-in USB 2.0 port CD-ROM drive Internet connection (required for software activation,TubeTalk and TubeToGo usage)

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Release Date: 23.03.2011

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SongGenie 2.2.9

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Release Date: 24.05.2016

Works with:
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SongGenie 2.1.4

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Release Date: 31.08.2011

Works with:
	Mac OS X 10.5 or later including OS X 10.7 Lion Internet connection

SongGenie 1.2.1

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Release Date: 11.11.2009

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Stationery Greeting Cards 3.2.1

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Release Date: 05.12.2017

Works with:
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Release Date: 19.09.2014

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Stationery Greeting Cards 3.2.1

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Release Date: 05.12.2017

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Stationery Greeting Cards 2.21

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Release Date: 19.09.2014

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Stationery Greeting Cards 3.2.1

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Release Date: 05.12.2017

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Stationery Greeting Cards 2.21

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Release Date: 19.09.2014

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Stationery Greeting Cards 3.2.1

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Release Date: 05.12.2017

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Stationery Greeting Cards 2.21

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Release Date: 19.09.2014

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Stationery Greeting Cards 3.2.1

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Release Date: 05.12.2017

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Stationery Greeting Cards 2.21

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Release Date: 19.09.2014

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Stationery Greeting Cards 3.2.1

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Release Date: 05.12.2017

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Stationery Greeting Cards 2.21

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Release Date: 19.09.2014

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Release Date: 05.12.2017

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Release Date: 19.09.2014

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The Tube 2.11.4

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Release Date: 10.01.2017

Works with:
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Mail Designer

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Release Date: 17.09.2014

Works with:
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Mail Designer Pro 2.6.1

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Release Date: 23.05.2016

Works with:
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Mail Designer 2.6.6

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Release Date: 10.01.2017

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Mail Designer

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Release Date: 17.09.2014

Works with:
	Mac OS X 10.6.8 - OS X 10.9 Mavericks Intel Mac

Mail Designer Pro 2.6.1

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Release Date: 23.05.2016

Works with:
	Mac OS X 10.7 - OS X 10.11 El Capitan
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Mail Designer 2.6.6

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Release Date: 10.01.2017

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Mail Designer

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Release Date: 17.09.2014

Works with:
	Mac OS X 10.6.8 - OS X 10.9 Mavericks Intel Mac

Mail Designer Pro HS

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Release Date: 26.01.2018

Works with:
	macOS 10.13 High Sierra Separate Mail Designer Pro HS upgrade license required

Mail Designer Pro 2.6.1

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Release Date: 23.05.2016

Works with:
	Mac OS X 10.7 - OS X 10.11 El Capitan
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Mail Designer Pro HS

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Release Date: 26.01.2018

Works with:
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Release Date: 30.06.2017

Works with:
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Works with:
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Spot Maps 1.3.1

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Release Date: 02.09.2016

Works with:
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VPN Tracker 365

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Release Date: 10.06.2020

Works with:

macOS 10.15 Catalina
macOS 10.14 Mojave
macOS 10.13 High Sierra
macOS 10.12 Sierra
OS X 10.11 El Capitan
OS X 10.10.5 Yosemite
OS X 10.9.5 Mavericks

Included:

all future updates through the VPN Tracker 365 plan
VPN Tracker World Connect integration
the ultimate VPN client for Mac download version for now and the future

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Company Connect: test for 30 days, 3 minutes per connection
World Connect: 24h trial

VPN Tracker 365

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Release Date: 05.05.2020

Works with:

macOS 10.15 Catalina
macOS 10.14 Mojave
macOS 10.13 High Sierra
macOS 10.12 Sierra
OS X 10.11 El Capitan
OS X 10.10.5 Yosemite
OS X 10.9.5 Mavericks

Included:

all future updates through the VPN Tracker 365 plan
VPN Tracker World Connect integration
the ultimate VPN client for Mac download version for now and the future

Free Trial

Company Connect: test for 30 days, 3 minutes per connection
World Connect: 24h trial

VPN Tracker 10

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Release Date: 21.08.2018

Works with:
	macOS 10.13 High Sierra macOS 10.12 Sierra

VPN Tracker 9

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Release Date: 16.01.2020

Works with:
	macOS 10.12 Sierra OS X 10.11 El Capitan OS X 10.10.5 Yosemite OS X 10.9.5 Mavericks

VPN Tracker 8.1.4

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Release Date: 27.07.2015

Works with:
	OS X 10.10 Yosemite, OS X 10.9.5 Mavericks Internet connection

VPN Tracker 7.1.1

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Release Date: 28.08.2014

Works with:
	OS X 10.8 Mountain Lion, OS X 10.7.5 Lion Internet connection

VPN Tracker 6.4.7

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Release Date: 28.08.2014

Works with:
	Supports Mac OS X 10.5 - 10.6 Internet connection

VPN Tracker 5.4.4

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Release Date: 02.10.2009

Works with:
	Mac OS X 10.5 or 10.6 (32-bit Kernel only) Internet-Connection (required for activation)

VPN Tracker 365

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Release Date: 10.06.2020

Works with:

macOS 10.15 Catalina
macOS 10.14 Mojave
macOS 10.13 High Sierra
macOS 10.12 Sierra
OS X 10.11 El Capitan
OS X 10.10.5 Yosemite
OS X 10.9.5 Mavericks

Included:

all future updates through the VPN Tracker 365 plan
VPN Tracker World Connect integration
the ultimate VPN client for Mac download version for now and the future

Free Trial

Company Connect: test for 30 days, 3 minutes per connection
World Connect: 24h trial

VPN Tracker 365

Start Download

Release Date: 05.05.2020

Works with:

macOS 10.15 Catalina
macOS 10.14 Mojave
macOS 10.13 High Sierra
macOS 10.12 Sierra
OS X 10.11 El Capitan
OS X 10.10.5 Yosemite
OS X 10.9.5 Mavericks

Included:

all future updates through the VPN Tracker 365 plan
VPN Tracker World Connect integration
the ultimate VPN client for Mac download version for now and the future

Free Trial

Company Connect: test for 30 days, 3 minutes per connection
World Connect: 24h trial

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