What is a Hash Mismatch?

If you are trying to establish a VPN connection in VPN Tracker and you are getting a "Hash Mismatch" error, here is what you need to know:

Hash Mismatch usually means that the Pre-Shared Key (PSK) being used is wrong. When you get the "Hash Mismatch" error, the Hash algorithm is being rejected. However, this is not due to choosing an incorrect "Hashing" algorithm for Phase 1. If the Hashing algorithm chosen is actually wrong, then you would receive an error that would say "No Proposal Chosen" rather than a "Hash Mismatch" error. This would suggest that the client and gateway could not agree on common crypto settings. On the other hand, Hash Mismatch actually means that the hash your gateway calculated doesn't match the hash that VPN Tracker calculated (the two hashes are simply not matching). This hash is calculated out of values exchanged between the client and the gateway and the Pre-Shared Key. As all other values have just been exchanged and have been verified by both sides to be correct (so these cannot cause a different hash, not unless either side has a terrible bug). The only value that isn't exchanged and cannot be checked in advanced is the Pre-Shared Key (PSK).

Your browser currently doesn't support JavaScript! Please activate Javascript in the settings of the browser.

Wünsch dir was!

If you have any idea or request for next product versions - or just want to add your two cents, please enter your request here.
Please do not use this form for submitting your support inquiries or questions you will need any (quick) reply. Thank you!

Your name

Your email address

I hereby acknowledge that this web form is only provided for non-binding inquiries and to obtain information. It can not be used for legal electronic communication with equinux AG or its subsidiary companies. This also applies to familiar email addresses of equinux AG and its subsidiary companies. I agree with the storage of my data according to the privacy policy. This agreement can be revoked at any time. *

abschicken

Product

Name

E-Mail

equinux ID

Subject

Order number

Please complete all fields marked with a *.

Submit message

Your direct line to the equinux TARMAC team

Our TARMAC team is ready and waiting:
tarmac@equinux.com or by Telephone +49 (0)89 / 520 465-222

Choose your Timezone:

Interested in our products?

You're interested in equinux products and have additional questions regarding your purchase or product activation?
The equinux Sales Team is here to help: Call or chat with us,

Phone

From USA and Canada:		1-888-equinux (378-4689)
Other countries:		+49-89-520 465-280

Heute: VPN Tracker Expert Day

Fetching date/time...
Timezones: Berlin, Brussels, Copenhagen, Madrid, Paris

Nächster Expert Day

Fetching date/time...
Timezones: Berlin, Brussels, Copenhagen, Madrid, Paris

Please select your product
Select your product to view all available manuals and guides for your product.

MediaCentral 2.8.10 Manual

published: 19.09.2014

open

CoverScout 3.6.7 Manual

published: 17.10.2016

open

CoverScout 2.3.10 Manual

published: 24.10.2008

open

Manual

iSale 5.9.11 Manual

published: 15.02.2016

open

TubeStick Hybrid Quick Start Guide

published: 29.05.2009

open

TubeStick Quick Start Guide

published: 23.03.2011

open

SongGenie 2.2.7 Manual

published: 24.05.2016

open

SongGenie 1.2.1 Manual

published: 11.11.2009

open

Stationery Greeting Cards 2.21.0 Manual

published: 19.09.2014

open

Stationery Greeting Cards 2.21.0 Manual

published: 19.09.2014

open

Stationery Greeting Cards 2.21.0 Manual

published: 19.09.2014

open

Stationery Greeting Cards 2.21.0 Manual

published: 19.09.2014

open

Stationery Greeting Cards 2.21.0 Manual

published: 19.09.2014

open

Stationery Greeting Cards 2.21.0 Manual

published: 19.09.2014

open

Stationery Greeting Cards 2.21.0 Manual

published: 19.09.2014

open

The Tube 2.11.4 Manual

published: 22.09.2014

open

Mail Designer 2 Manual

published: 10.01.2017

open

Mail Designer Pro Manual

published: 09.02.2015

open

Mail Designer 1.3.4 Manual

published: 17.09.2014

open

Mail Designer 2 Manual

published: 10.01.2017

open

Mail Designer Pro Manual

published: 09.02.2015

open

Mail Designer 1.3.4 Manual

published: 17.09.2014

open

Mail Designer 2 Manual

published: 10.01.2017

open

Mail Designer Pro Manual

published: 09.02.2015

open

Mail Designer 1.3.4 Manual

published: 17.09.2014

open

Mail Designer Pro 3 Manual

published: 26.01.2018

open

Mail Designer Pro 2 Manual

published: 23.05.2016

open

Mail Designer Pro 3 Manual

published: 26.01.2018

open

Mail Designer Pro 2 Manual

published: 23.05.2016

open

VPN Tracker 365 Manual

published: 22.03.2021

open

VPN Tracker 10 Manual

published: 21.08.2018

open

VPN Tracker 9 Manual

published: 16.01.2020

open

VPN Tracker 8 Manual

published: 27.07.2015

open

VPN Tracker 7 Manual

published: 28.08.2014

open

VPN Tracker 6 Manual

published: 28.08.2014

open

VPN Tracker 5 Manual

published: 02.10.2009

open

Compatible Hardware and Software

Amaranten

Amazon AWS

Asante

Astaro

AVM

Check Point

Cisco

Cisco Meraki

Cisco Small Busi ...

Clavister

Collax

Cyberguard

D-Link

DD-WRT

Dell SonicWALL

DrayTek

Eicon

F-Secure

Fortinet

Funkwerk

Ingate

Juniper Networks

Kame (Free BSD, ...

LANCOM

Linksys (Belkin)

Linksys (Cisco)

Linux

Lucent

Mako Networks

Meraki

Microsoft

Migration Guides

NETASQ

NETGEAR

Netopia

Nokia

Nortel

Novell

OpenBSD

Palo Alto Networ ...

PGP

Pyramid

Secure Computing

Securepoint

Sipgate

SnapGear

SonicWALL

Sophos

Stonesoft

Symantec

Synology

Telekom

TP-Link

Ubiquiti

WatchGuard

ZyXEL

VPN Tracker 365 Manual

published: 22.03.2021

open

noManual

Please select your product

APC Tracker 4.4

Start Download

Release Date: 14.08.2008

Works with:
	Mac OS X 10.2 - 10.5 APC UPS with USB support APC UPS with an APC Network Management Card built-in (SNMP Mode) or APC UPS device with serial or USB interface connected to a PC running APCUPS under Linux or Windows

noDownload

CoverScout 3.6.7

Start Download

Release Date: 17.10.2016

Works with:
	Mac OS X 10.7 - macOS Sierra 10.12 Intel Mac

CoverScout 3.4.5

Start Download

Release Date: 31.08.2011

Works with:
	Mac OS X 10.5 or later including Mac OS X 10.7 Lion PowerPC G4 or Intel Mac Internet connection

noDownload

iSale 5.9.12

Start Download

Release Date: 15.02.2016

Works with:
	Mac OS X 10.7 - 10.11 OS X El Capitan Intel Mac

noDownload

You're a Mac, not a PC? Download & install The Tube.

TubeStick hybrid Driver for Windows

Start Download

Release Date: 29.05.2009

Works with:
	Intel processor with 1GB RAM 2 GB disc storage Mac OS X 10.4.10 or higher Built-in USB 2.0 port CD-ROM drive Internet connection (required for software activation,TubeTalk and TubeToGo usage)

You're a Mac, not a PC? Download & install The Tube.

TubeStick Drivers for Windows

Start Download

Release Date: 23.03.2011

Works with:

SongGenie 2.2.9

Start Download

Release Date: 24.05.2016

Works with:
	Mac OS X 10.6 or later including OS X 10.9 Mavericks Intel Mac Internet connection

SongGenie 2.1.4

Start Download

Release Date: 31.08.2011

Works with:
	Mac OS X 10.5 or later including OS X 10.7 Lion Internet connection

SongGenie 1.2.1

Start Download

Release Date: 11.11.2009

Works with:
	Mac OS X 10.5 or later PowerPC G4 or Intel Mac Internet connection

Stationery Greeting Cards 3.2.1

Start Download

Release Date: 05.12.2017

Works with:
	OS X 10.7 or later, incl. macOS High Sierra 10.13 Not compatible with macOS Mojave! Apple Mail

Stationery Greeting Cards 2.21

Start Download

Release Date: 19.09.2014

Works with:
	OS X 10.7 or later, incl. OS X 10.9 Mavericks and OS X Yosemite Intel Mac Mail (comes with your Mac)

Stationery Greeting Cards 3.2.1

Start Download

Release Date: 05.12.2017

Works with:
	OS X 10.7 or later, incl. macOS High Sierra 10.13 Not compatible with macOS Mojave! Apple Mail

Stationery Greeting Cards 2.21

Start Download

Release Date: 19.09.2014

Works with:
	OS X 10.7 or later, incl. OS X 10.9 Mavericks and OS X Yosemite Intel Mac Mail (comes with your Mac)

Stationery Greeting Cards 3.2.1

Start Download

Release Date: 05.12.2017

Works with:
	OS X 10.7 or later, incl. macOS High Sierra 10.13 Not compatible with macOS Mojave! Apple Mail

Stationery Greeting Cards 2.21

Start Download

Release Date: 19.09.2014

Works with:
	OS X 10.7 or later, incl. OS X 10.9 Mavericks and OS X Yosemite Intel Mac Mail (comes with your Mac)

Stationery Greeting Cards 3.2.1

Start Download

Release Date: 05.12.2017

Works with:
	OS X 10.7 or later, incl. macOS High Sierra 10.13 Not compatible with macOS Mojave! Apple Mail

Stationery Greeting Cards 2.21

Start Download

Release Date: 19.09.2014

Works with:
	OS X 10.7 or later, incl. OS X 10.9 Mavericks and OS X Yosemite Intel Mac Mail (comes with your Mac)

Stationery Greeting Cards 3.2.1

Start Download

Release Date: 05.12.2017

Works with:
	OS X 10.7 or later, incl. macOS High Sierra 10.13 Not compatible with macOS Mojave! Apple Mail

Stationery Greeting Cards 2.21

Start Download

Release Date: 19.09.2014

Works with:
	OS X 10.7 or later, incl. OS X 10.9 Mavericks and OS X Yosemite Intel Mac Mail (comes with your Mac)

Stationery Greeting Cards 3.2.1

Start Download

Release Date: 05.12.2017

Works with:
	OS X 10.7 or later, incl. macOS High Sierra 10.13 Not compatible with macOS Mojave! Apple Mail

Stationery Greeting Cards 2.21

Start Download

Release Date: 19.09.2014

Works with:
	OS X 10.7 or later, incl. OS X 10.9 Mavericks and OS X Yosemite Intel Mac Mail (comes with your Mac)

Stationery Greeting Cards 3.2.1

Start Download

Release Date: 05.12.2017

Works with:
	OS X 10.7 or later, incl. macOS High Sierra 10.13 Not compatible with macOS Mojave! Apple Mail

Stationery Greeting Cards 2.21

Start Download

Release Date: 19.09.2014

Works with:
	OS X 10.7 or later, incl. OS X 10.9 Mavericks and OS X Yosemite Intel Mac Mail (comes with your Mac)

The Tube 2.11.4

Start Download

Release Date: 22.09.2014

Works with:
	Intel Mac Min. 1 GB RAM Min. 2 GB disc storage Mac OS X 10.6 - 10.10 Yosemite Internet-Connection

Mail Designer 2.6.6

Start Download

Release Date: 10.01.2017

Works with:
	Mac OS X 10.7 - macOS Sierra 10.12 Download for existing customers only. New customer? Check out Mail Designer 365
	Version History

Mail Designer

Start Download

Release Date: 17.09.2014

Works with:
	Mac OS X 10.6.8 - OS X 10.9 Mavericks Intel Mac

Mail Designer Pro 2.6.1

Start Download

Release Date: 23.05.2016

Works with:
	Mac OS X 10.7 - OS X 10.11 El Capitan
	Version History

Mail Designer 2.6.6

Start Download

Release Date: 10.01.2017

Works with:
	Mac OS X 10.7 - macOS Sierra 10.12 Download for existing customers only. New customer? Check out Mail Designer 365
	Version History

Mail Designer

Start Download

Release Date: 17.09.2014

Works with:
	Mac OS X 10.6.8 - OS X 10.9 Mavericks Intel Mac

Mail Designer Pro 2.6.1

Start Download

Release Date: 23.05.2016

Works with:
	Mac OS X 10.7 - OS X 10.11 El Capitan
	Version History

Mail Designer 2.6.6

Start Download

Release Date: 10.01.2017

Works with:
	Mac OS X 10.7 - macOS Sierra 10.12 Download for existing customers only. New customer? Check out Mail Designer 365
	Version History

Mail Designer

Start Download

Release Date: 17.09.2014

Works with:
	Mac OS X 10.6.8 - OS X 10.9 Mavericks Intel Mac

Mail Designer Pro HS

Start Download

Release Date: 26.01.2018

Works with:
	macOS 10.13 High Sierra Separate Mail Designer Pro HS upgrade license required

Mail Designer Pro 2.6.1

Start Download

Release Date: 23.05.2016

Works with:
	Mac OS X 10.7 - OS X 10.11 El Capitan
	Version History

Mail Designer Pro HS

Start Download

Release Date: 26.01.2018

Works with:
	macOS 10.13 High Sierra Separate Mail Designer Pro HS upgrade license required

Mail Designer Pro 3.5

Start Download

Release Date: 30.06.2017

Works with:
	Mac OS X 10.9 - macOS 10.12 Sierra Download for existing customers only. New customer? Check out Mail Designer 365

Mail Designer Pro 2.6.1

Start Download

Release Date: 23.05.2016

Works with:
	Mac OS X 10.7 - OS X 10.11 El Capitan
	Version History

Mail Designer 365

Start Download

Release Date: 12.03.2021

Works with:
	OS X 10.11 - macOS 11 Big Sur

Mail Designer 365 1.9.4

Start Download

Release Date: 05.02.2020

Works with:
	OS X 10.11 - macOS 10.15 Catalina

Spot Maps 1.3.2

Start Download

Release Date: 23.01.2018

Works with:
	OS X 10.11 - macOS 10.14 Mojave

Spot Maps 1.3.1

Start Download

Release Date: 02.09.2016

Works with:
	Mac OS X 10.7 - OS X 10.10

noDownload

VPN Tracker 365

Start Download

Release Date: 22.03.2021

Works with:

macOS 11 Big Sur
macOS 10.15 Catalina
macOS 10.14 Mojave
macOS 10.13 High Sierra
macOS 10.12 Sierra
OS X 10.11 El Capitan

Supported devices

Intel-based Macs
Apple M1 Chip Macs

Free Trial

Company Connect: test for 30 days, 3 minutes per connection
World Connect: 24h trial

VPN Tracker 10

Start Download

Release Date: 21.08.2018

Works with:
	macOS 10.13 High Sierra macOS 10.12 Sierra

VPN Tracker 9

Start Download

Release Date: 16.01.2020

Works with:
	macOS 10.12 Sierra OS X 10.11 El Capitan OS X 10.10.5 Yosemite OS X 10.9.5 Mavericks

VPN Tracker 8.1.4

Start Download

Release Date: 27.07.2015

Works with:
	OS X 10.10 Yosemite, OS X 10.9.5 Mavericks Internet connection

VPN Tracker 7.1.1

Start Download

Release Date: 28.08.2014

Works with:
	OS X 10.8 Mountain Lion, OS X 10.7.5 Lion Internet connection

VPN Tracker 6.4.7

Start Download

Release Date: 28.08.2014

Works with:
	Supports Mac OS X 10.5 - 10.6 Internet connection

VPN Tracker 5.4.4

Start Download

Release Date: 02.10.2009

Works with:
	Mac OS X 10.5 or 10.6 (32-bit Kernel only) Internet-Connection (required for activation)

VPN Tracker 365

Start Download

Release Date: 22.03.2021

Works with:

macOS 11 Big Sur
macOS 10.15 Catalina
macOS 10.14 Mojave
macOS 10.13 High Sierra
macOS 10.12 Sierra
OS X 10.11 El Capitan

Supported devices

Intel-based Macs
Apple M1 Chip Macs

Free Trial

Company Connect: test for 30 days, 3 minutes per connection
World Connect: 24h trial

noDownload

noManual

noDownload