What is a Hash Mismatch?

If you are trying to establish a VPN connection in VPN Tracker and you are getting a "Hash Mismatch" error, here is what you need to know:

Hash Mismatch usually means that the Pre-Shared Key (PSK) being used is wrong. When you get the "Hash Mismatch" error, the Hash algorithm is being rejected. However, this is not due to choosing an incorrect "Hashing" algorithm for Phase 1. If the Hashing algorithm chosen is actually wrong, then you would receive an error that would say "No Proposal Chosen" rather than a "Hash Mismatch" error. This would suggest that the client and gateway could not agree on common crypto settings. On the other hand, Hash Mismatch actually means that the hash your gateway calculated doesn't match the hash that VPN Tracker calculated (the two hashes are simply not matching). This hash is calculated out of values exchanged between the client and the gateway and the Pre-Shared Key. As all other values have just been exchanged and have been verified by both sides to be correct (so these cannot cause a different hash, not unless either side has a terrible bug). The only value that isn't exchanged and cannot be checked in advanced is the Pre-Shared Key (PSK).

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MediaCentral 2.8.10 Manual

published: 19.09.2014

open

CoverScout 3.6.7 Manual

published: 17.10.2016

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CoverScout 2.3.10 Manual

published: 24.10.2008

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iSale 5.9.11 Manual

published: 15.02.2016

open

TubeStick Hybrid Quick Start Guide

published: 29.05.2009

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TubeStick Quick Start Guide

published: 23.03.2011

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SongGenie 2.2.7 Manual

published: 24.05.2016

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SongGenie 1.2.1 Manual

published: 11.11.2009

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Stationery Greeting Cards 2.21.0 Manual

published: 19.09.2014

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Stationery Greeting Cards 2.21.0 Manual

published: 19.09.2014

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Stationery Greeting Cards 2.21.0 Manual

published: 19.09.2014

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Stationery Greeting Cards 2.21.0 Manual

published: 19.09.2014

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Stationery Greeting Cards 2.21.0 Manual

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Stationery Greeting Cards 2.21.0 Manual

published: 19.09.2014

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Stationery Greeting Cards 2.21.0 Manual

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Mail Designer 2 Manual

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Mail Designer Pro Manual

published: 09.02.2015

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Mail Designer 1.3.4 Manual

published: 17.09.2014

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Mail Designer 2 Manual

published: 10.01.2017

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published: 09.02.2015

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published: 17.09.2014

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Mail Designer Pro 3 Manual

published: 26.01.2018

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Mail Designer Pro 2 Manual

published: 23.05.2016

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Mail Designer Pro 3 Manual

published: 26.01.2018

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published: 23.05.2016

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VPN Tracker 365 Manual

published: 09.12.2020

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published: 21.08.2018

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VPN Tracker 9 Manual

published: 16.01.2020

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published: 27.07.2015

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published: 28.08.2014

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published: 28.08.2014

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published: 09.12.2020

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APC Tracker 4.4

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Release Date: 14.08.2008

Works with:
	Mac OS X 10.2 - 10.5 APC UPS with USB support APC UPS with an APC Network Management Card built-in (SNMP Mode) or APC UPS device with serial or USB interface connected to a PC running APCUPS under Linux or Windows

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CoverScout 3.6.7

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Release Date: 17.10.2016

Works with:
	Mac OS X 10.7 - macOS Sierra 10.12 Intel Mac

CoverScout 3.4.5

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Release Date: 31.08.2011

Works with:
	Mac OS X 10.5 or later including Mac OS X 10.7 Lion PowerPC G4 or Intel Mac Internet connection

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iSale 5.9.12

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Release Date: 15.02.2016

Works with:
	Mac OS X 10.7 - 10.11 OS X El Capitan Intel Mac

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You're a Mac, not a PC? Download & install The Tube.

TubeStick hybrid Driver for Windows

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Release Date: 29.05.2009

Works with:
	Intel processor with 1GB RAM 2 GB disc storage Mac OS X 10.4.10 or higher Built-in USB 2.0 port CD-ROM drive Internet connection (required for software activation,TubeTalk and TubeToGo usage)

You're a Mac, not a PC? Download & install The Tube.

TubeStick Drivers for Windows

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Release Date: 23.03.2011

Works with:

SongGenie 2.2.9

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Release Date: 24.05.2016

Works with:
	Mac OS X 10.6 or later including OS X 10.9 Mavericks Intel Mac Internet connection

SongGenie 2.1.4

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Release Date: 31.08.2011

Works with:
	Mac OS X 10.5 or later including OS X 10.7 Lion Internet connection

SongGenie 1.2.1

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Release Date: 11.11.2009

Works with:
	Mac OS X 10.5 or later PowerPC G4 or Intel Mac Internet connection

Stationery Greeting Cards 3.2.1

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Release Date: 05.12.2017

Works with:
	OS X 10.7 or later, incl. macOS High Sierra 10.13 Not compatible with macOS Mojave! Apple Mail

Stationery Greeting Cards 2.21

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Release Date: 19.09.2014

Works with:
	OS X 10.7 or later, incl. OS X 10.9 Mavericks and OS X Yosemite Intel Mac Mail (comes with your Mac)

Stationery Greeting Cards 3.2.1

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Release Date: 05.12.2017

Works with:
	OS X 10.7 or later, incl. macOS High Sierra 10.13 Not compatible with macOS Mojave! Apple Mail

Stationery Greeting Cards 2.21

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Release Date: 19.09.2014

Works with:
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Stationery Greeting Cards 3.2.1

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Release Date: 05.12.2017

Works with:
	OS X 10.7 or later, incl. macOS High Sierra 10.13 Not compatible with macOS Mojave! Apple Mail

Stationery Greeting Cards 2.21

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Release Date: 19.09.2014

Works with:
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Stationery Greeting Cards 3.2.1

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Release Date: 05.12.2017

Works with:
	OS X 10.7 or later, incl. macOS High Sierra 10.13 Not compatible with macOS Mojave! Apple Mail

Stationery Greeting Cards 2.21

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Release Date: 19.09.2014

Works with:
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Stationery Greeting Cards 3.2.1

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Release Date: 05.12.2017

Works with:
	OS X 10.7 or later, incl. macOS High Sierra 10.13 Not compatible with macOS Mojave! Apple Mail

Stationery Greeting Cards 2.21

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Release Date: 19.09.2014

Works with:
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Stationery Greeting Cards 3.2.1

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Release Date: 05.12.2017

Works with:
	OS X 10.7 or later, incl. macOS High Sierra 10.13 Not compatible with macOS Mojave! Apple Mail

Stationery Greeting Cards 2.21

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Release Date: 19.09.2014

Works with:
	OS X 10.7 or later, incl. OS X 10.9 Mavericks and OS X Yosemite Intel Mac Mail (comes with your Mac)

Stationery Greeting Cards 3.2.1

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Release Date: 05.12.2017

Works with:
	OS X 10.7 or later, incl. macOS High Sierra 10.13 Not compatible with macOS Mojave! Apple Mail

Stationery Greeting Cards 2.21

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Release Date: 19.09.2014

Works with:
	OS X 10.7 or later, incl. OS X 10.9 Mavericks and OS X Yosemite Intel Mac Mail (comes with your Mac)

The Tube 2.11.4

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Release Date: 22.09.2014

Works with:
	Intel Mac Min. 1 GB RAM Min. 2 GB disc storage Mac OS X 10.6 - 10.10 Yosemite Internet-Connection

Mail Designer 2.6.6

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Release Date: 10.01.2017

Works with:
	Mac OS X 10.7 - macOS Sierra 10.12 Download for existing customers only. New customer? Check out Mail Designer 365
	Version History

Mail Designer

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Release Date: 17.09.2014

Works with:
	Mac OS X 10.6.8 - OS X 10.9 Mavericks Intel Mac

Mail Designer Pro 2.6.1

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Release Date: 23.05.2016

Works with:
	Mac OS X 10.7 - OS X 10.11 El Capitan
	Version History

Mail Designer 2.6.6

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Release Date: 10.01.2017

Works with:
	Mac OS X 10.7 - macOS Sierra 10.12 Download for existing customers only. New customer? Check out Mail Designer 365
	Version History

Mail Designer

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Release Date: 17.09.2014

Works with:
	Mac OS X 10.6.8 - OS X 10.9 Mavericks Intel Mac

Mail Designer Pro 2.6.1

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Release Date: 23.05.2016

Works with:
	Mac OS X 10.7 - OS X 10.11 El Capitan
	Version History

Mail Designer 2.6.6

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Release Date: 10.01.2017

Works with:
	Mac OS X 10.7 - macOS Sierra 10.12 Download for existing customers only. New customer? Check out Mail Designer 365
	Version History

Mail Designer

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Release Date: 17.09.2014

Works with:
	Mac OS X 10.6.8 - OS X 10.9 Mavericks Intel Mac

Mail Designer Pro HS

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Release Date: 26.01.2018

Works with:
	macOS 10.13 High Sierra Separate Mail Designer Pro HS upgrade license required

Mail Designer Pro 2.6.1

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Release Date: 23.05.2016

Works with:
	Mac OS X 10.7 - OS X 10.11 El Capitan
	Version History

Mail Designer Pro HS

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Release Date: 26.01.2018

Works with:
	macOS 10.13 High Sierra Separate Mail Designer Pro HS upgrade license required

Mail Designer Pro 3.5

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Release Date: 30.06.2017

Works with:
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Mail Designer Pro 2.6.1

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Release Date: 23.05.2016

Works with:
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Release Date: 11.11.2020

Works with:
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Works with:
	OS X 10.11 - macOS 10.15 Catalina

Spot Maps 1.3.2

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Release Date: 23.01.2018

Works with:
	OS X 10.11 - macOS 10.14 Mojave

Spot Maps 1.3.1

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Release Date: 02.09.2016

Works with:
	Mac OS X 10.7 - OS X 10.10

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VPN Tracker 365

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Release Date: 09.12.2020

Works with:

macOS 11 Big Sur
macOS 10.15 Catalina
macOS 10.14 Mojave
macOS 10.13 High Sierra
macOS 10.12 Sierra
OS X 10.11 El Capitan

Supported devices

Intel-based Macs
Apple M1 Chip Macs

Free Trial

Company Connect: test for 30 days, 3 minutes per connection
World Connect: 24h trial

VPN Tracker 10

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Release Date: 21.08.2018

Works with:
	macOS 10.13 High Sierra macOS 10.12 Sierra

VPN Tracker 9

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Release Date: 16.01.2020

Works with:
	macOS 10.12 Sierra OS X 10.11 El Capitan OS X 10.10.5 Yosemite OS X 10.9.5 Mavericks

VPN Tracker 8.1.4

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Release Date: 27.07.2015

Works with:
	OS X 10.10 Yosemite, OS X 10.9.5 Mavericks Internet connection

VPN Tracker 7.1.1

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Release Date: 28.08.2014

Works with:
	OS X 10.8 Mountain Lion, OS X 10.7.5 Lion Internet connection

VPN Tracker 6.4.7

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Release Date: 28.08.2014

Works with:
	Supports Mac OS X 10.5 - 10.6 Internet connection

VPN Tracker 5.4.4

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Release Date: 02.10.2009

Works with:
	Mac OS X 10.5 or 10.6 (32-bit Kernel only) Internet-Connection (required for activation)

VPN Tracker 365

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Release Date: 09.12.2020

Works with:

macOS 11 Big Sur
macOS 10.15 Catalina
macOS 10.14 Mojave
macOS 10.13 High Sierra
macOS 10.12 Sierra
OS X 10.11 El Capitan

Supported devices

Intel-based Macs
Apple M1 Chip Macs

Free Trial

Company Connect: test for 30 days, 3 minutes per connection
World Connect: 24h trial

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noManual

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