The first time you launch VPN Tracker, you may need to grant it permission to create VPN connections for you.
First please make sure VPN Tracker is
in your Applications folder and complete these steps
locally on the Mac (e.g. not over Screen Sharing, Remote Desktop or other remote access tool).
IMPORTANT: macOS notices when you run remote desktop systems like TeamViewer, Apple Remote Desktop, VNC or similar. and hides these buttons. You MUST be local to the Mac.
Then do this:
‣Open System Preferences
‣Go to Security
‣Click "Allow"
{S_685}
Now you'll be able to set up VPN Tracker 365.
If the "Allow" button can not be clicked, please make sure you are not using a 3rd party mouse or tablet input device, as these can look like remote desktop software to your Mac. If you are using e.g. a Wacom input tablet or mouse utility tool, try disabling those, reboot your Mac and then try clicking the button again.
In case the button doesn't even appear in the dialog, please note that if your Mac has a MDM profile installed, the MDM profile can forbid users to approve their own System Extensions. In that case the profile itself has to approve our extension. Please see technical notes below.
Technical note for Enterprise Rollouts:
VPN Tracker 365 uses a System Extension to create a secure VPN tunnel and manage network traffic. macOS High Sierra and newer macOS versions now require users to manually approve all System Extensions. For Enterprise rollouts via MDM, you can also pre-approve the VPN Tracker Kernel Extension using a special profile. Our Team IDs are CPXNXN488S and MJMRT6WJ8S. Please
see Apple's Support Document for more details.
