I changed my password and now get an error message when I try to use my Personal Safe
When activating the Personal Safe feature, VPN Tracker generates a Personal Safe key which is encrypted with your equinux ID password and securely stored on our servers. When creating your safe, you are given a Recovery Key, which you should store and keep in a safe place.
If you change your equinux ID password later on, VPN Tracker can no longer decrypt your Personal Safe. You will need to re-enter your original password so VPN Tracker can re-encrypt your connections.
If you have forgotten your original password, you have the option of entering your recovery key, instead of the original password.
If you have forgotten both your original password and your recovery key, the only way to gain access to your Personal Safe is by resetting it on the server.
Note: Please check your keychain (possibly also on an old computer or a backup) to see if your original password is possibly saved there.
Important: Please be aware that, as a security measure, you will lose all of your stored connections if you perform a server reset.
This FAQ instructs you how to perform a reset of your Personal Safe if required.
