About equinux
 Products
Support
 Store
 

equinux VPN Tracker, TOWER ONE Mail Designer 365, LTV TV Pro - Frequently Asked Questions

Frequently Asked Questions

tizi Support ... TV Pro / Live TV Support ...
Deutsch (de) English (en) Français (fr) Nederlands (nl) Italiano (it) Español (es) Polski (pl) Magyar (hu) Română (ro) Croatia (hr) Svenska (sv) Dansk (da) ไทย (th) Türkçe (tr) 한국어 (ko) 日本語 (ja) Català (ca) Slovenský (sk) Čeština (cs) Ελληνικά (el) Indonesia (id) עברית (he) Suomi (fi) Norwegian Bokmål (nb) Tiếng Việt (vi) Slovenščina (sl) भाषा (hi) Melayu (ms) Русский (ru) 中文（香港）(zh-HK) 中文（繁體）(zh-Hant) 简体中文 (zh-Hans)
🔍
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et dolore magna
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim
Lorem ipsum dolor sit amet, consectetur adipiscing
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam,
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed
Lorem ipsum dolor sit amet,
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do
Lorem ipsum dolor sit amet, consectetur adipiscing elit.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et dolore
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam,
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt
How do I activate my VPN Tracker license?
Is my VPN gateway compatible with VPN Tracker?
Which software could be responsible for VPN Tracker not working properly on my system?
How can I connect to my WatchGuard Firebox Edge device with VPN Tracker?
How can I change the network address used by VMware or Parallels? It conflicts with my VPN's remote network.
I am having issues with my FortiSSL connection. Could it be due to the “Strict Host Check”?
Having issues with my VPN connection. How do I create a Technical Support Report (TSR) on Mac, iPhone &iPad?
I'm getting "VPN Gateway Not Responding (Phase 1)" and use a service like DynDNS
Connection Safe "could not be downloaded" error
VPN Tracker says my local and remote networks conflict. How do I fix this problem?
The VPN seems connected but I can't connect to my server or transfer data. What is wrong?
I’m having issues with a Cisco AnyConnect gateway. What can I do?
What to do if WireGuard won’t open on Mac?
VPN Tracker Connection Checker - What Do the Results Mean?
Why are DH groups 1–13 no longer supported in macOS 26 for IPSec?
Why is it so important that a certificate is stored correctly on the VPN gateway?
What’s the difference between DPD and IKE Keep-Alive?
How do I make all traffic go through the VPN tunnel?
I got a "Legacy System Extension" warning?
What is a VPN connection?
What Is PPTP VPN? (Point-to-Point Tunneling Protocol)
Why is my PPTP connection failing with “VPN Gateway Not Responding (GRE)”?
Why are DH groups 1–13 no longer supported in macOS 26 for IKEv2?
Why doesn't my certificate show up in the "Local Certificate" list?
Is it true that IKEv1 Aggressive Mode is less secure than IKEv1 Main Mode?
Why is VPN Tracker asking me to install a Network Extension?
How can I verify the safety of my copy of Mail Designer 365 or VPN Tracker 365?
What is a "Peer Hangup" error?
My VPN connection isn’t working over my TP-Link router at home
I'm having problems with my OpenVPN connection, the connection keeps dropping out. I am using the “TLS-Crypt” option on the OpenVPN server.
Why doesn’t my IKEv2 VPN connect after upgrading to macOS 26?
Why use Remote Connection Wipe? Can’t I just lock a user out on my VPN gateway?
I have a PPTP connection setup and can not connect. What can I do?
My VPN connection to a Watchguard device is inaccessible for no apparent reason.
Connection Drops during Rekeying using TCP with OpenVPN connections
I can't sign in – "Authorization failed"
How do all the OpenVPN keep-alive, activity, and alive checks settings work together?
Why does VPN Tracker tell me, the application is corrupt and needs to be re-installed?
What is NAT-Traversal and how do I rule out problems with NAT-Traversal?
What is the difference between VPN Tracker and the built-in VPN feature in macOS?
Why won't my IKEv2 VPN connect on Mac even though the settings look almost correct?
What is a good way to benchmark VPN throughput?
How can I backup my VPN Tracker settings?How can I copy my VPN Tracker settings to my new Mac?
I am seeing a message "account locked for security reasons"?
What is the Pre-Shared key and how do I get it?
My SonicWall connection fails with “Negotiation Failed (PPP)”
I’m a consultant — how can I keep my client connections organized in VPN Tracker?
Why can’t VPN Tracker obtain an IP address from my SonicWall?
My connection request in VPN Tracker is rejected with "No Proposal Chosen". What can I do?
Why are my VPN connections disconnected when my computer goes to sleep?
Why is VPN Tracker permanently prompting me to install an update?
Why does my connection sometimes work and sometimes not, especially when using personal hotspots or LTE/5G routers?
What to do if "Shimo 5 can't be opened"
What is DynDNS or DDNS and why do I need this for my VPN connection?
VPN Tracker system components failed to install (e.g. OSSystemExtensionErrorDomain error 10): What can I do?
How to Fix the Error: Unable to Add VPN Configuration
What forms of payment do you accept?
What is an equinux ID?
Which Mac VPN client is the most reliable?
What VPN Tracker settings do I need for a Zyxel IKEv2 VPN connection on Mac?
Can you help me set up a VPN connection?
Does VPN Tracker support virtual machines (VMs)?
What’s the best alternative VPN client for macOS Tahoe?
My Office network uses the same IP range as my home network. What can I do?
Unrecognized charge from equinux
Can I consolidate licenses from two separate accounts?
Why am I being asked for a password in VPN Tracker?
I switched off the “Auto-Renewal” option for my plan. Why do I now see a different price after expiration?
Does VPN Tracker support 2-factor authentication?
I don't see "Allow" for the System Extension in System Preferences
I am getting the error: "PPTP connect errno = 61 Connection refused"
I want to transfer my license to another person. How can I do that?
What data does a Technical Support Report (TSR) contain? Is the TSR encrypted?
I'm given a 'Server Certificate error' during Activation?
What are the requirements for SonicWALL Simple Client Provisioning with VPN Tracker?
What do I have to consider for the "Lifetime" settings for IKE/IPSec tunnels?
How Can I Print Documents on My Home Printer While Using VPN Tracker Remotely?
I forgot my equinux ID and/or password. What's next?
Why has the lifetime of certificates been shortened further and further in recent years?
How can I save a connection in my Personal Safe?
Which IKEv2 algorithms were removed in macOS 26 Tahoe?
TeamCloud is displaying an "unknown download error"
When logging in, I get the error "License fetch failed"
My VPN stopped working after updating to macOS 26 – what can I do?
Can I use a TheGreenBow IKEv1 connection with VPN Tracker?
Why does SonicWall log “Land attack dropped” on some connections from VPN Tracker 365?
Why do I have to confirm the VPN gateway certificate every time?
What’s the difference between Fortinet SSL VPN and IPsec?
I cannot connect to my SonicWall SSL gateway. What can I do?
Which hardware (MAC) address will be used for DHCP over VPN with SonicWall devices?
How does Personal Safe deal with data conflicts?
Why does my Internet stop working after connecting to my VPN?
I can’t remove a member from my team
I'm a registered reseller. Can I resell VPN Tracker 365 plans to my customers?
How do I improve the performance of file sharing (AFP or SMB) over VPN?
Looking for your invoice?
What is a VPN?
How can I get access to Beta updates for VPN Tracker 365?
Why is VPN Tracker prompting me for user login credentials on each connect?
Can I use VPN Tracker on my Mac with PPTP connecting to a personal hotspot?
What is a good SecuExtender alternative for Mac if my school uses Windows?
VPN Tracker Enterprise Rollout
What additional settings are available for connections to Cisco devices?
Is SonicWALL NetExtender or Mobile Connect Affected by the Data Breach?
Download warning in Safari?
How do I fix issues with random MAC Addresses under macOS Sequoia
Which WireGuard client can I use on Mac?
I want to manage the renewal settings for my VPN Tracker plan. How does this work?
Is VPN Tracker PCI DSS compliant?
I changed my password and now get an error message when I try to use my Personal Safe
Transferring VPN connections and shortcuts from your reseller account to your personal account
How to set 'Use default gateway for remote network' for VPN on a Mac
Why can't I assign myself an IP address that lies within the remote network?
Why does my existing connection stop working, as soon as I configuring multiple VPN tunnels on the VPN gateway?
Where can I download WireGuard for Mac?
My L2TP connection is giving a socket error message
My credit card didn't work and my plan has expired. Why do I now see a different price after expiration?
Why is file access so much slower over VPN?
Is there a difference between the software you sell on your website and the version on the Mac App Store?
How do I allow VPN Tracker’s system extensions via MDM?
I'm getting a Keychain error message when signing in
How to Manage SonicWALL PSK Updates Across All VPN Users
VPN Tracker 365: Constantly improving
Which is faster: IPSec or SSL VPN?
I accidentally deleted or changed my VPN connection? Where can I access backups?
Is there a deadline for canceling my subscription if I wish to opt out?
Why am I getting an "Update error" message?
TeamCloud settings
Using VPN Tracker in teams
How do I get system log messages?
Is Fortinet getting rid of SSL VPN?
Where can I manage my VPN Tracker accounts?
How can I get access to Nightly updates for VPN Tracker 365?
What is a VPN Tracker?
How can I identify issues with my internet connection, for example, when receiving error messages that a specific server could not be reached?
Does VPN Tracker for Mac support the latest macOS version?
How can I uninstall VPN Tracker 365?
I’ve created a WireGuard connection. Can I share it with multiple employees or use it on multiple devices at the same time?
What Should SonicWALL Administrators Do After the Leak?
macOS is saying a System Extension is blocked?
My password is being rejected in the application, but it works on your website?
Can I configure WireGuard connections with 2-Factor Authentication?
I can't complete my order via credit card
Feedback helps!
Is setting up my connection on my.vpntracker secure?
How can I record network traffic?
Should I be using the VPN Tracker World Connect Mac App or download VPN Tracker from your website?
Does FortiClient VPN work on Mac?
How secure is TeamCloud?
How much does TeamCloud cost?
How can I update the address or email address of my equinux ID?
How do I change the language settings of my software?
How do I take a screenshot on the Mac?
Why are Blowfish and CAST-128 not available in VPN Tracker when running on OS X 10.8 Mountain Lion or newer?
How can I consolidate VPN Tracker 365 licenses?
How can I use only a specific network for my connection?
System Components can't be loaded?
Kann ich mein Fritzbox VPN so konfigurieren, dass nicht der gesamte Internetverkehr darüber geht?
Does VPN Tracker 365 offer team and consulting features?
What causes IPSec VPN issues after upgrading to macOS Tahoe?
Can I use my software on multiple computers?
Why should I set up a VPN Tracker team?
How can I cancel my VPN Tracker renewal?
Why do I have to submit my email address to download software?
Which IPSec algorithms were removed in macOS Tahoe?
How can I migrate from a Windows VPN setup to VPN Tracker on Mac?
My Cisco EasyVPN connection initially works fine, but then disconnects or reconnects unexpectedly.
My DNS is not working correctly when I check it with NSLookup and other tools
Can I continue using VPN Tracker 365 after the expiration of my term?
Does VPN Tracker work on macOS Sequoia with Fortinet SSL VPN?
My VPN Tracker licenses are up for renewal soon, and I would like to change the number of licenses. How can I do that?
Is there a VPN client for macOS 26 that works with older IPSec configurations?
How can I disable SSL VPN on FortiGate?
Can you guarantee that VPN Tracker will work in my network?
How do I set up VPN Tracker Team Management?
Importing existing VPN Connections from your Mac
I've already purchased but want to change to a different license
My Connections do not update from my Personal Safe after logging in on my Mac.
Were All SonicWall Customers Affected by the Data Leak?
Can I use the Personal Hotspot on my iPhone or smartphone to connect to VPN on the Mac?
Why can't I authorize VPN Tracker in System Preferences?
Error: System Extension - app must be in Applications?
What is a Hash Mismatch?
What is VPN Tracker World Connect?
Do my colleagues get admin privileges for my equinux ID when I assign them a VPN Tracker 365 plan?
I set up a WireGuard connection on my Fritzbox and imported it into VPN Tracker. When I connect to the Fritzbox via VPN, all internet traffic is routed through the Fritzbox. How can I prevent this?
OpenVPN connection to Ubiquiti Unifi Gateways does not work
Can I use VPN Tracker on both Mac and iOS?
Accounting: Accessing backups
My VPN Tracker plan expired. How can I renew it?
Backend components are disabled in the system. How can I enabled them again?
Was ist die sicherste VPN-Verbindung?
How does VPN Tracker 365 differ from free Mac VPN clients?
Does VPN Tracker work on macOS Tahoe with Fortinet SSL VPN?
Can I use VPN Tracker on my iPad or iPhone?
My connection times out at the beginning of connection establishment ("VPN Gateway not responding (Phase 1)") when using SonicWALL Simple Client Provisioning, but works fine using DHCP over IPsec.
Using an L2TP VPN to an private 10.x.x.x network results in a 10.0.0.0/8 route to this network ignoring other local tunnels. Why is that?
Does VPN Tracker support all major VPN protocols?
How can I recover a deleted Keychain or missing passwords on macOS?
Why does my SonicWall SCP connection time out even though the gateway is running?
I have bought a personal license of VPN Tracker. Can I use this on multiple computers at the same time?
Can I still use DES or 3DES with IKEv2 on macOS 26?
When connecting via IPsec VPN to a FritzBox, the error message:“No Proposal chosen (Phase 1)” often appears on the first connection attempt.
How do I make a team member an administrator in VPN Tracker?
I am confused by the new VPN Tracker Plans, how do I choose which one best fits my needs?
Can I connect to WireGuard VPN?
I am connected to a VPN server but can't access regional content. What should I do?
What should I do if Fortinet SSL VPN is not working on Mac?
Does VPN Tracker suport Layer 2 (TAP) OpenVPN connections?
Who should test pre-release versions?
When should I enable DPD in VPN Tracker?
I am using the Option comp-lzo no in my OpenVPN connection and I have trouble creating a connection with VPN Tracker.
How can I resize the VPN Tracker window?
Does VPN Tracker for Mac support macOS Sequoia?
My VPN connection data has been uploaded to my Personal Safe. How do I completely purge and delete that connection data from my Personal Safe?
My credit card payment was denied?
How can I update my credit card details?
How do I get my activation code?
Can you help me set up a VPN connection for my Ubiquiti EdgeRouter?
What are the system requirements for VPN Tracker?
How can I upgrade to the latest VPN Tracker version?
How do I remove the administrator role from a VPN Tracker team member?
I added additional VPN Tracker 365 licenses to my account and was charged more than the cost of the licenses?
Backend components failed to install. What can I do?
Do L2TP connections support 2-Factor Authentication?
How can I move my VPN connections to a new Mac?
I upgraded my Sonicwall to 6.5.4.13. Now I have problems with my IPsec connections. What can I do?
How can I remove a device from my account?
How can I improve VPN Tracker's connection speed?
Can I use WireGuard on macOS with FritzBox?
Can I share VPN Shortcuts with my team?
I have an older Mac (e.g. macOS 10.9 to 10.15). How can I use VPN Tracker?
How can I verify the authenticity of my VPN Tracker download?
What hardware do I need for a VPN?
Can the FritzBox use IKEv2?
My renewal is failing due to a card decline. What can I do?
There was an issue decrypting this connection
How to Check if Your SonicWALL VPN Configuration Was Stolen
Is it possible to use VPN Tracker with a 64 bit Kernel?
Mac OS X: How to configure a VPN Connection / establish a connection to a VPN Network under macOS (Virtual Private Network)
Does all network traffic go trough the VPN tunnel after the connection has been established?
Your old VPN app stopped working? Tip for Shimo / TheGreenBow / IPSecuritas and others…
CleanMyMac X claims Mail Designer 365 is infected by XCSSET
Can VPN Tracker handle Fortinet VPN 2FA on macOS and iOS?
Why do I receive the following error message when logging in to VPN Tracker? "Authorization failed. The identity of the authorization server could not be verified."
How can I enable Cookies on my System?
Can I adjust the number of VPN Tracker 365 plans in my subscription?
What are VPN Shortcuts?
How can I set up an OpenVPN connection on my Mac or iPhone?
Does VPN Tracker support one-time passcode (OTP) tokens, such as CRYPTOCard or RSA SecurID?
Why would OpenVPN connections to Zyxel USG FLEX firewalls always fail with early timeout?
I’m having trouble connecting to my Sonicwall using the “Sonicwall Mobile Connect for Mac and iOS” client on my Mac and iOS devices. Every time I try to establish a connection, I receive the message “This is not a SonicWall SSL VPN server.” What should I do?
Where can I enter the username I received from my network administrator?
Does VPN Tracker work on Macs with Apple M2 chips?
OpenVPN connection works in general but disconnects after a while
Are SonicWall SSLVPN Devices Compromised in the Breach?
Are SonicWALL Firewalls Still Safe After the Data Breach?
How do I change a team member's role in VPN Tracker?
If I change the password for the VPN Tracker admin console, will it affect the end users?
Does VPN Tracker support OpenVPN connections?
How can I create a master password for VPN Tracker 365 with Personal Safe that's different from my equinux account?
What Data Was Exposed in the SonicWALL VPN Breach?
What would I need Remote Connection Wipe for?
Mac OS X: VPN Tunnel Setup
Does VPN Tracker 365 support the latest macOS versions like Sequoia or Tahoe?
Why do I experience poor VPN performance or drops when a TP-Link router is on my network path?
I accidentally deleted VPN Tracker 365 from my Mac. What should I do?
How can I connect to a Cisco VPN?
How to connect to a company VPN
Why can't I connect to my Fortigate device if XAUTH is enabled?
Do I need VPN Tracker Pro?
How Did Hackers Access SonicWall Firewall Configuration Files?
Can I create L2TP VPN, PPTP VPN, SSL VPN or OpenVPN connections with VPN Tracker?
Is there a free trial for VPN Tracker?
Which VPN Tracker edition do I need to buy now?
Can I still use SHA1 with IPSec VPNs on macOS Tahoe?
Can I use legacy VPN protocols like L2TP or PPTP with VPN Tracker 365?
Will I get a partial refund if I decide I want to opt out of my subscription?
How do I upgrade my VPN Tracker edition to Pro or VIP?
FortiGate: Should I Use IPsec or SSL-VPN?
Which VPN Protocols does VPN Tracker support?
I own two computers and I want to use VPN Tracker on both of them at the same time. How many licenses do I need?
Does VPN Tracker support NAT-Traversal?
I've lost my equinux ID or my password!
Why may an IKEv2 VPN connection suddenly fail to connect?
I need to enter my Macs password each time I connect an openVPN tunnel. Why?
How many VPN Tracker licenses do I need?
VPN Tracker shows a status of connected, but I cannot reach any of my servers using WiFi from my phone (or USB from phone). Using a cellular signal off a MiFi device works but using hotspot does not.
Can I use certificates or smart cards in VPN Tracker?
Some users are experiencing connectivity issues with their SonicWall VPN, while others can connect successfully using the same VPN configuration. This is not an authentication problem, but once the connection is established, the VPN becomes unusable.
My Personal Safe has a download error, how can I fix it?
Alternative to Shimo?
How do I use VPN Tracker to connect to a server?
How can I remove a payment method?
How do I invite a new team member?
How do I install a Linux VPN on my Mac?
I reinstalled VPN Tracker into a new Mac, but it keeps asking me to buy the software again.
SonicWALL VPN Connection Not Working suddenly: What to Do
What is Personal Safe? Why should I use Personal Safe?
How can I update VPN Tracker to the latest version?
How do I set up a VPN connection to my Sophos XG Firewall?
Can I use Fortinet SSL VPN MAC address filtering?
Is VPN Tracker compatible with M1 and M2 Macs?
How do I change my Team Name?
How do I add an app into my Applications folder?
Which routers can I connect to with VPN Tracker?
I have updated my Telekom Digitalisierungsbox and can still connect to my VPN, but I can no longer reach the target network. What should I do?
Which countries can I connect to with VPN Tracker World Connect?
What will happen in the free session?
I cannot edit a connection that was shared with me
Why does VPN Tracker say my local network is the same as the remote network? I am certain it is not!
What is Fortinet SSL VPN MAC address authentication?
Why is Skype unable to make calls as soon as my VPN Tunnel is up?
How can a setup a host to everywhere connection with my Linksys Router?
Can I be a member of multiple VPN Tracker teams at the same time?
I updated VPN Tracker and my connection has stopped working
Will I be charged a fee when starting a trial license?
Can I connect to my Cisco AnyConnect SSL VPN connection on my iPhone?
Wie verbinde ich mich mit meiner Telekom Digitalisierungsbox über VPN?
Where are VPN Tracker's log files?
Do I need to download SonicWall VPN Client for Mac to connect to my SonicWall device?
Does VPN Tracker support SSL VPN?
Where can I manage my VPN Tracker Plans?
Can I use different versions of VPN Tracker on the same Mac?
Can you help me set up a VPN connection for SonicWALL TZ series?
How do I import Tunnelblick connections into VPN Tracker for Mac?
How do I remove the VPN Tracker System Extension?
Will VPN Tracker support future macOS versions for Fortinet SSL VPN?
I have trouble creating a LANCOM connection based on an '.ini' file I received, can you help me?
How can I set up a SonicWALL SSL VPN connection on my Mac?
Where can I assign my team members a VPN Tracker plan?
Can you help me set up a VPN connection for my NETGEAR Nighthawk router?
What do I need to use 2FA for my VPN connection?
How do I download VPN Tracker for Mac?
What is the best Mac VPN Client?
What Caused the SonicWall Cloud Backup Breach?
Do I need to replace my macOS Server to get my VPN working again
I have an older license and a new license, why are the prices different?
What is SSL VPN in FortiGate?
How can I invite VPN Tracker Support to my team?
I'm having disconnections with my OpenVPN connection. What can I do?
Does VPN Tracker support Fortinet SSL VPN on macOS?
I'm having trouble receiving the invitation emails for a VPN tracker team.
Do I need an active VPN Tracker 365 plan to use VPN Tracker World Connect?
Will all of my previous connections and settings be migrated when I upgrade?
Is SecuExtender available for macOS or do I need an alternative?
Which Linux VPN protocols can I use with VPN Tracker on Mac?
I'm a reseller. How can I transfer VPN Tracker 365 plans to my customers?
Why is my IPSec VPN using DES or 3DES no longer working on macOS 26?
What is the difference between the Import password and the unlock password for the connection?
What is SonicWALL Simple Client Provisioning?
Is VPN Tracker compatible with Open Core Legacy Patcher (OCLP)?
Why does VPN Tracker ask for IKEv1 or IKEv2 when my school IT only mentions SecuExtender?
Can I contact you if I need help?
My VPN gateway offers an IPsec and L2TP option. Which one should I choose?
macOS 13.4 Support Note
Can you help me set up a VPN connection for my TP-Link SafeStream router?
How do I set up a PPTP connection with VPN Tracker?
How do I install VPN Tracker on a new Mac if my old computer no longer works?
What plan do I need for Remote Connection Wipe?
Legacy VPN Tracker products: End-of-support
Which VPN Tracker plans support Fortinet SSL VPN?
What is a purchasing account?
Can I establish a VPN tunnel within an existing VPN tunnel (tunnel-in-tunnel)?
Do you offer monthly VPN Tracker 365 plans?
How to Use VPN Tracker 365 with Combined Password and 2FA Token
I need more time. Can I book more sessions?
What should I do if Fortinet SSL VPN is not working on Mac?
Is there a free SSL VPN client for Mac?
I'm having trouble signing in with two-factor authentication (2FA)
How do I cancel my VPN Tracker trial?
What are the phases in IKEv2?
Which ZyXEL Routers are supported and tested with VPN Tracker?
Which IPsec/IKEv1 engine should I use?
Can I use VPN Tracker connections from Parallels, VM Ware Fusion or any other virtualization environments?
How can I connect to a WireGuard® VPN server?
How do renewals of my VPN Tracker 365 plans work?
Set up a VPN connection on Mac
CleanMyMac X or another tool is warning me that VPN Tracker 365 or Mail Designer 365 contain malware
Can VPN Tracker replace my Windows VPN client?
Does VPN Tracker support DPD?
Are there any known issues connecting to SideWinder VPN gateways?
Which ports does IKEv2 use?
What is Dead Peer Detection (DPD)?
Can I install WireGuard without the Mac App Store?
How do I get my free session?
Is there a VPN client for macOS Tahoe that still supports 3DES and SHA1?
Does VPN Tracker support SSL connections?
Why can't I see our TeamCloud connection?
What can I use my free session for?
Does VPN Tracker support AWS VPN connections?
Should I switch from FortiClient to VPN Tracker?
Is there a central management option for teams?
What is VPN Tracker?
How can I use VPN Tracker and my regular internet connection at the same time?
How can I activate automatic renewals?
Who has access to the VPN connections I save in TeamCloud?
How can I purchase VPN Tracker via bank transfer?
How do I share a connection using TeamCloud
Why is VPN Tracker not connecting to my IKEv2 VPN?
How to configure WireGuard on Mac?
How can I verify my email address to start using VPN Tracker 365?
Why Did My SonicWALL VPN Connection Settings Change in VPN Tracker?
How do I set up an OpenVPN connection to my NETGEAR Nighthawk device?
What information do I need to set up a Linux VPN connection on Mac?
Which VPN client supports IKEv2 on macOS 26 with legacy settings?
Can I use VPN Tracker in a zero-trust or hybrid work environment?
VPN Tracker 9 can't sign in?
Join a VPN Tracker 365 team
If I have entered my settings in the demo version, will I keep them when I activate my license?
My University is offering an OpenVPN connection with an ovpn profile. Can I use this with VPN Tracker?
Is IKEv2 a secure VPN protocol?
My credit card is not being accepted. What can I do?
What is Corporate Branding and how can I set it up?
How many connections can I save in my Personal Safe?
How can I buy additional VPN Tracker licenses for my team?
Does VPN Tracker support XAUTH?
What are TeamCloud Groups?
Can I use a VPN connection that already works for a colleague in VPN Tracker?
Is there a WireGuard® app for Mac?
How many connections can I save in TeamCloud?
How do I set up school VPN access on Mac?
Sometimes I get an XAuth timeout when connecting. When I try again, VPN Tracker asks me for my password. How can I turn this off?
Is IKEv1 insecure?
How can I sort my VPN connections?
How can I integrate VPN Tracker with a Cisco DMVPN (Dynamic Multipoint VPN) setup?
Can I renew my VPN Tracker licenses early?
Which WatchGuard Routers are supported and tested with VPN Tracker?
How do I create a VPN on Mac?
I am working from home. How do I use VPN to connect my Mac to my office network?
Do I need the official Fortinet VPN client (FortiClient) for Mac?
How do I perform a force quit on the Mac?
Why do I lose access to my local networks with a Unifi Dream Machine (UDM) OpenVPN connection?
How can I create a quote for VPN Tracker?
Why am I experiencing DNS issues in Firefox when connected to VPN?
Which VPN protocols does VPN Tracker for iOS support?
When will VPN Tracker for iOS be available?
Does macOS 26 still support SHA1-based algorithms for IKEv2 VPNs?
What is the difference between SecuExtender and VPN Tracker on Mac?
How do I invite equinux Support to my team?
How to set up WireGuard on macOS?
What ist XAUTH? What do I have to enter there?
How can I fix macOS Server VPN not working errors on macOS 26
I have already set up VPN connections with VPN Tracker on my Mac. Can I use them on my iPhone or iPad?
Why is VPN Tracker trying to connect to a different connection than the one I last used?
How do I set up a VPN Shortcut?
Can I connect to PPTP VPN in VPN Tracker?
I own VPN Tracker 6/7/8/9/10, how can I upgrade?
Which remote identifier should I use for an IKEv2 VPN connection on Mac?
Can I get real-time support while testing VPN Tracker?
Is the equinux Online Store secure?
Can I import a WireGuard or OpenVPN configuration from a Linux server into VPN Tracker?
I don't want to renew my VPN Tracker plan, what do I have to do?
How do I connect to Fortinet SSL VPN on Mac?
How can I start a VPN Tracker trial?
Why did my VPN work on macOS Sequoia but not on macOS Tahoe
Can VPN Tracker handle OpenVPN 2FA on macOS and iOS?
I am having issues setting up my VPN connection with Fortigate. In the Fortigate web interface, I cannot fill in the Preshared Key, for example.
Which EAP authentification methods does VPN Tracker support for IKEv2?
How does the order process work?
What is the easiest way to reconnect to a macOS Server VPN on macOS 26
How can I show missing VPN configuration options in VPN Tracker?
How can I hide old error messages in VPN Tracker?
Does VPN Tracker support SSTP?
Which iOS versions are compatible with VPN Tracker?
How can I set up two-factor authentication for my VPN Tracker account?
Does VPN Tracker work on PC?
How does VPN Tracker handle dropped connections?
Is WireGuard compatible with MacBook?
How do I assign a team member a license?
How to enter multiple networks for Traffic Control
What is the difference between VPN Tracker and SonicWALL VPN clients?
Can I still use my L2TP macOS Server VPN on macOS 26 Tahoe
What do the different roles in my.vpntracker do?
Is VPN Tracker 365 compatible with new M1 Pro and M1 Max chips?
Do I need to reconfigure my firewall or VPN gateway?
Why are VPN instructions different for Windows and Mac?
Is 2FA available for my account?
Is it possible to boot the VPN during start so that I would be able to log on my Mac using a network login from the connected network?
Can a VPN Tracker trial prevent an IKEv2 connection from working?
How do I access files over VPN on a Mac?
What is an IKEv2 VPN?
How to migrate a Windows PPTP VPN connection to a Mac
I'd like to send you a LANCOM configuration file. What do I need to keep in mind?
Which VPN details does school IT need to provide for VPN Tracker?
Why does my Fortinet VPN 2FA login fail even though my password is correct?
Can I undo Remote Connection Wipe?
How to resolve Personal Safe Errors
Why is my macOS Server VPN not working after upgrading to macOS 26 Tahoe
How to Reconnect to SonicWALL VPN After the Cloud Backup Breach
What does it mean if a VPN gateway was changed from IKEv2 to IKEv1?
Is the consulting session really free?
Can I connect to my SonicWALL SSL VPN on my iPhone?
I have bought a personal VPN Tracker License, can I share this with colleagues?
Why does the school VPN work on another device but not on my Mac?
Can I install VPN Tracker using brew / homebrew via terminal?
Which file formats can be imported with VPN Tracker?
Does VPN Tracker support legacy algorithms required by macOS Server VPN
How do I set up WireGuard on a Mac?
VPN Tracker 6: Internet connection blocking VPN connections?
Should I migrate away from macOS Server VPN
Can I still use DH Group 2 on macOS 26 with a third-party VPN client?
Is it possible to activate Family Sharing for VPN Tracker?
Does VPN Tracker work with VPN access that is used with SecuExtender on Windows?
How can I save my password for Cisco AnyConnect VPN client?
Does VPN Tracker support the Palo Alto Globalconnect protocol?
Why does my OpenVPN connection to a Synology suddenly stop working over UDP?
Why do businesses need VPN Tracker when switching to Mac?
Why does my OpenVPN 2FA login fail even though my password is correct?
How do I remove a license from my VPN Tracker plan?
How do I change the remote identifier in VPN Tracker to Domain Name (FQDN)?
How do I delete my account?
No recovery key? How to erase and rebuild your Personal Safe