Frequently Asked Questions

There are three possible causes for this:

1. equinux is constantly improving VPN Tracker 365 and as a result VPN Tracker has a high update frequency. Especially if you don’t use VPN Tracker on a daily basis, it’s not unlikely that we already released an update since the last time you were using VPN Tracker. Sometimes there are less than 24 hours between updates, especially with security fixes where it's critical they are released as soon as possible.
    
2. If you were using an older VPN Tracker version, it may be required to install an intermediate update first before you are be able to install the most up-to-date version. In that case you may install an update and directly on next launch VPN Tracker may offer another update.
    
3. You might have multiple copies of VPN Tracker installed on your system. For technical reasons updates to VPN Tracker 36517.0.6 and below have to be installed using the system installer and if multiple copies of VPN Tracker exist on your system, the installer may choose to update the wrong copy. To solve that problem:
    

   ‣ Place a copy of VPN Tracker into a dedicated folder (we recommend the Applications folder).
    
   ‣ Use Spotlight to find copies in other folders.
   (Hold down the CMD key in Spotlight to quickly see the location of a hit)
    
   ‣ Delete all copies that are not in the dedicated folder.
    
   ‣ Finally start VPN Tracker from the dedicated folder and re-apply the update.