Frequently Asked Questions

VPN Tracker itself has little to no influence on your throughput speed. It will process data as fast as your system wants to send it out and it will process incoming data as fast as it comes in. The delay the actual data processing adds to the round-trip time is far below 0.1 ms, which is never noticeable. In most cases, the factor limiting your connection speed is actually the VPN gateway you are connecting to, as this must handle all VPN connections of all VPN users at the same time as performing other tasks (e.g. keeping the whole network behind the gateway with all its hosts connected to the Internet.)

How to proceed

Please verify that the remote side doesn't have any speed issues and then try to reboot your VPN gateway. If rebooting didn't help and someone at the remote side can confirm that their internet speed is working as normal, please consider the following two questions: 1. Are you the only VPN user? 2. What kind of service/protocol are you using over the VPN? (web, mail, file access, etc.) Both of these factors could also be affecting your connection speed.