Frequently Asked Questions
No recovery key? How to erase and rebuild your Personal Safe
Disclaimer: Please be aware that resetting your Personal Safe will delete all of your VPN connections and passwords. You will need to start from scratch, building up your connections.
Before you perform this step, please first review the following FAQ for possible restore options: I changed my password and now get an error message when I try to use my Personal Safe
If you do not have your Personal Safe recovery key or can't retrieve your old equinux ID password, follow the recovery steps in VPN Tracker instead.
- If you have connections or Shortcuts on your Mac that are stored in your Personal Safe, deactivate Personal Safe in preferences and create a local copy of your connections
- Go to your Personal Safe webpage and delete your user keys: https://my.vpntracker.com/user/sync/keys
- Sign out from your VPN Tracker account on your Mac, open Keychain Access, and delete the entry "Connection Safe Master Key."
- Then sign back in and add a connection to your safe.
- Don't forget to write down the new recovery key and keep it in a safe place. This will enable you to log in if you ever lose your login details.