Frequently Asked Questions
In some circumstances, VPN Tracker may not be able to store your account login credentials in your Keychain.
To fix this issue, please try the following:
- Quit VPN Tracker
- Open Keychain Access from Applications > Utilities
- Select your login keychain
- Choose File > Lock Keychain “login”
- Then choose File > Unlock Keychain “login”
On newer macOS releases, you may not see the option to lock/unlock your Keychain. In that case, please enter the following command via the Terminal:
security lock-keychain ~/Library/Keychains/login.keychain
Once it has been locked, you can then unlock your Keychain again:
security lock-keychain ~/Library/Keychains/login.keychain
(You will need to enter your macOS login password to confirm).
Now re-open VPN Tracker and try signing in again.
If the problem still pops up, try this:
- Quit VPN Tracker
- Go back to Keychain Access
- In the search box enter “VPN Tracker User Auth”
- Delete the VPN Tracker User Auth Token entry
Now re-open VPN Tracker and try signing in again.
Last resort: Reset your keychainIf none of the tips above work, macOS has an option to reset your Keychain. Note that this should only be tried as a last resort, as it completely resets your login Keychain:
- Open Keychain Access
- Go to Keychain > Preferences
- Choose "Reset Default Keychains…"
If there are any further issues, please contact our support team and include the application logs from this location:
/Library/Application Support/VPN Tracker 365/var/log.