Frequently Asked Questions

Mailchimp have recently updated their image upload API, which has resulted in some compatibility issues when uploading email designs from third party services. What can I do? The latest Mail Designer 365 version includes support for the new image upload API. Templates uploaded using this version will not be affected. What about older email templates? If you need assistance with older designs that you've previously uploaded to Mailchimp and are now not working, please contact the Mailchimp team directly to report the problem. We generally suggest to re-upload the old template. Older Mail Designer versions Mailchimp no longer supports older versions of Mail Designer, such as Mail Designer 2 and Mail Designer Pro 2. For this reason, if you try exporting a design created using an older version of Mail Designer, you may notice that images are missing from your design. To ensure compatibility with Mailchimp and other leading email service providers, you should consider upgrading to Mail Designer 365.