Frequently Asked Questions
Which VPN details does school IT need to provide for VPN Tracker?
For VPN Tracker, your school IT team needs to provide the full VPN settings for the gateway. This usually includes the gateway address, VPN protocol, username, password, Pre-Shared Key or certificate, remote network, DNS settings, and identifiers. For IKEv1 or IKEv2, Phase 1 and Phase 2 parameters may also be important.
The guide connect to IKEv2 VPN on Mac, iPhone, and iPad shows that IKEv2 connections may also require local identifiers, remote networks, and specific encryption parameters depending on the gateway. If the school uses Zyxel, a mobileconfig file can help; see import a Zyxel mobileconfig profile.
The easiest option is for the school IT team to create and test the connection once in VPN Tracker, then share it with the relevant teachers through VPN Tracker Team. This avoids users having to transfer technical values manually.
The guide connect to IKEv2 VPN on Mac, iPhone, and iPad shows that IKEv2 connections may also require local identifiers, remote networks, and specific encryption parameters depending on the gateway. If the school uses Zyxel, a mobileconfig file can help; see import a Zyxel mobileconfig profile.
The easiest option is for the school IT team to create and test the connection once in VPN Tracker, then share it with the relevant teachers through VPN Tracker Team. This avoids users having to transfer technical values manually.