Frequently Asked Questions
Why does VPN Tracker ask for IKEv1 or IKEv2 when my school IT only mentions SecuExtender?
SecuExtender is the name of the VPN client your school IT team uses on Windows. VPN Tracker asks for the technical VPN protocol, such as IKEv1 or IKEv2, because this determines how the connection negotiates with the gateway.
A Windows client may hide the technical details in the background. On Mac, you often need to choose these values more explicitly. The article What is IKEv2 VPN? explains what IKEv2 is and how it differs from IKEv1. For practical IKEv2 setup, see connect to IKEv2 VPN on Mac, iPhone, and iPad.
Ask not only for SecuExtender, but for the VPN protocol and the matching parameters. Important details include gateway address, IKEv1 or IKEv2, authentication method, Pre-Shared Key or certificate, username, remote network, identifiers, and any Phase 1 / Phase 2 settings.
A Windows client may hide the technical details in the background. On Mac, you often need to choose these values more explicitly. The article What is IKEv2 VPN? explains what IKEv2 is and how it differs from IKEv1. For practical IKEv2 setup, see connect to IKEv2 VPN on Mac, iPhone, and iPad.
Ask not only for SecuExtender, but for the VPN protocol and the matching parameters. Important details include gateway address, IKEv1 or IKEv2, authentication method, Pre-Shared Key or certificate, username, remote network, identifiers, and any Phase 1 / Phase 2 settings.