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equinux VPN Tracker, TOWER ONE Mail Designer 365, LTV TV Pro - Frequently Asked Questions

Frequently Asked Questions

tizi Support ... TV Pro / Live TV Support ...
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How do I activate my VPN Tracker license?
How can I upgrade to the latest VPN Tracker version?
How can I sort my VPN connections?
Which software could be responsible for VPN Tracker not working properly on my system?
Which is faster: IPSec or SSL VPN?
Why is my PPTP connection failing with “VPN Gateway Not Responding (GRE)”?
Can I connect to WireGuard VPN?
Do I need VPN Tracker Pro?
How does the order process work?
Why am I being asked for a password in VPN Tracker?
How do I connect to Fortinet SSL VPN on Mac?
Is VPN Tracker compatible with M1 and M2 Macs?
Is there a deadline for canceling my subscription if I wish to opt out?
When logging in, I get the error "License fetch failed"
How many VPN Tracker licenses do I need?
How do I get my free session?
Which VPN Tracker plans support Fortinet SSL VPN?
What can I use my free session for?
If I have entered my settings in the demo version, will I keep them when I activate my license?
CleanMyMac X claims Mail Designer 365 is infected by XCSSET
How do I set up WireGuard on a Mac?
Can I connect to PPTP VPN in VPN Tracker?
Which iOS versions are compatible with VPN Tracker?
What is Fortinet SSL VPN MAC address authentication?
Does VPN Tracker support SSL connections?
What do I have to consider for the "Lifetime" settings for IKE/IPSec tunnels?
Is the equinux Online Store secure?
I am seeing a message "account locked for security reasons"?
Should I migrate away from macOS Server VPN
Is it possible to activate Family Sharing for VPN Tracker?
I am confused by the new VPN Tracker Plans, how do I choose which one best fits my needs?
Why can't I authorize VPN Tracker in System Preferences?
How to set up WireGuard on macOS?
I'm getting "VPN Gateway Not Responding (Phase 1)" and use a service like DynDNS
Will I get a partial refund if I decide I want to opt out of my subscription?
How can I connect to a Cisco VPN?
What are the requirements for SonicWALL Simple Client Provisioning with VPN Tracker?
Does VPN Tracker support SSTP?
Does VPN Tracker support OpenVPN connections?
Is there a free SSL VPN client for Mac?
How to Use VPN Tracker 365 with Combined Password and 2FA Token
Does VPN Tracker work on macOS Tahoe with Fortinet SSL VPN?
Looking for your invoice?
Having issues with my VPN connection. How do I create a Technical Support Report (TSR) on Mac, iPhone &iPad?
Why is file access so much slower over VPN?
Is there a central management option for teams?
What is a purchasing account?
Can you guarantee that VPN Tracker will work in my network?
How do I add an app into my Applications folder?
Does VPN Tracker support XAUTH?
I get the error message “WireGuard® Key Could not be found or loaded from Keychain”
Is WireGuard compatible with MacBook?
Importing existing VPN Connections from your Mac
If I change the password for the VPN Tracker admin console, will it affect the end users?
Is 2FA available for my account?
Is IKEv2 a secure VPN protocol?
How do I perform a force quit on the Mac?
What is the best Mac VPN Client?
Can I use my software on multiple computers?
I can’t remove a member from my team
How can I uninstall VPN Tracker 365?
What ist XAUTH? What do I have to enter there?
What is Personal Safe? Why should I use Personal Safe?
Why do businesses need VPN Tracker when switching to Mac?
How do I assign a team member a license?
Is there a difference between the software you sell on your website and the version on the Mac App Store?
Where can I enter the username I received from my network administrator?
How can I set up an OpenVPN connection on my Mac or iPhone?
Which ZyXEL Routers are supported and tested with VPN Tracker?
Can you help me set up a VPN connection for my TP-Link SafeStream router?
My credit card payment was denied?
What is a VPN?
Does VPN Tracker work on PC?
Can I undo Remote Connection Wipe?
VPN Tracker says my local and remote networks conflict. How do I fix this problem?
What is a VPN Tracker?
My Connections do not update from my Personal Safe after logging in on my Mac.
Can VPN Tracker handle OpenVPN 2FA on macOS and iOS?
How can I save my password for Cisco AnyConnect VPN client?
What is the difference between the Import password and the unlock password for the connection?
What forms of payment do you accept?
How do I set up a VPN Shortcut?
Why should I set up a VPN Tracker team?
How do I download VPN Tracker for Mac?
I switched off the “Auto-Renewal” option for my plan. Why do I now see a different price after expiration?
Does VPN Tracker support the Palo Alto Globalconnect protocol?
What do the different roles in my.vpntracker do?
How do I install a Linux VPN on my Mac?
Can I contact you if I need help?
Does VPN Tracker support legacy algorithms required by macOS Server VPN
Should I switch from FortiClient to VPN Tracker?
How can I buy additional VPN Tracker licenses for my team?
What’s the difference between DPD and IKE Keep-Alive?
When will VPN Tracker for iOS be available?
How do I set up an OpenVPN connection to my NETGEAR Nighthawk device?
My credit card is not being accepted. What can I do?
My renewal is failing due to a card decline. What can I do?
How can I migrate from a Windows VPN setup to VPN Tracker on Mac?
My credit card didn't work and my plan has expired. Why do I now see a different price after expiration?
What is a "Peer Hangup" error?
What is an equinux ID?
My VPN stopped working after updating to macOS 26 – what can I do?
How many connections can I save in my Personal Safe?
How can I create a quote for VPN Tracker?
What to do if WireGuard won’t open on Mac?
How can I verify the authenticity of my VPN Tracker download?
Can I connect to my Cisco AnyConnect SSL VPN connection on my iPhone?
Is Fortinet getting rid of SSL VPN?
How can I update the address or email address of my equinux ID?
Where can I manage my VPN Tracker Plans?
What are the system requirements for VPN Tracker?
Does VPN Tracker for Mac support the latest macOS version?
Legacy VPN Tracker products: End-of-support
Does VPN Tracker support DPD?
Can VPN Tracker replace my Windows VPN client?
Is it possible to use VPN Tracker with a 64 bit Kernel?
Why does VPN Tracker tell me, the application is corrupt and needs to be re-installed?
How can I disable SSL VPN on FortiGate?
Transferring VPN connections and shortcuts from your reseller account to your personal account
Can I share VPN Shortcuts with my team?
Why can't I see our TeamCloud connection?
How does VPN Tracker handle dropped connections?
Why is my macOS Server VPN not working after upgrading to macOS 26 Tahoe
What to do if "Shimo 5 can't be opened"
Why can't I assign myself an IP address that lies within the remote network?
Can I still use SHA1 with IPSec VPNs on macOS Tahoe?
How can I set up a SonicWALL SSL VPN connection on my Mac?
How can I resize the VPN Tracker window?
I have bought a personal VPN Tracker License, can I share this with colleagues?
My VPN connection isn’t working over my TP-Link router at home
How can I verify the safety of my copy of Mail Designer 365 or VPN Tracker 365?
Can I get real-time support while testing VPN Tracker?
When should I enable DPD in VPN Tracker?
Why am I getting an "Update error" message?
What will happen in the free session?
CleanMyMac X or another tool is warning me that VPN Tracker 365 or Mail Designer 365 contain malware
Will VPN Tracker support future macOS versions for Fortinet SSL VPN?
Which VPN Protocols does VPN Tracker support?
Do I need the official Fortinet VPN client (FortiClient) for Mac?
Mac OS X: VPN Tunnel Setup
How do I get my activation code?
Does all network traffic go trough the VPN tunnel after the connection has been established?
Can I use a TheGreenBow IKEv1 connection with VPN Tracker?
Does VPN Tracker support 2-factor authentication?
Does VPN Tracker support AWS VPN connections?
Do I need to reconfigure my firewall or VPN gateway?
Which VPN protocols typically require individual access?
What is SSL VPN in FortiGate?
How can I change the network address used by VMware or Parallels? It conflicts with my VPN's remote network.
How can I start a VPN Tracker trial?
Should I be using the VPN Tracker World Connect Mac App or download VPN Tracker from your website?
How to enter multiple networks for Traffic Control
How to configure WireGuard on Mac?
Which WatchGuard Routers are supported and tested with VPN Tracker?
I accidentally deleted VPN Tracker 365 from my Mac. What should I do?
How do I access files over VPN on a Mac?
Is VPN Tracker PCI DSS compliant?
Can I use legacy VPN protocols like L2TP or PPTP with VPN Tracker 365?
I need to enter my Macs password each time I connect an openVPN tunnel. Why?
VPN Tracker 365: Constantly improving
Why am I experiencing DNS issues in Firefox when connected to VPN?
How many connections can I save in TeamCloud?
Is setting up my connection on my.vpntracker secure?
How do I set up VPN Tracker Team Management?
I cannot connect to my SonicWall SSL gateway. What can I do?
I'm having problems with my OpenVPN connection, the connection keeps dropping out. I am using the “TLS-Crypt” option on the OpenVPN server.
How can I enable Cookies on my System?
I’m having issues with a Cisco AnyConnect gateway. What can I do?
Which Mac VPN client is the most reliable?
Why does my existing connection stop working, as soon as I configuring multiple VPN tunnels on the VPN gateway?
Why does VPN Tracker say my local network is the same as the remote network? I am certain it is not!
Why does SonicWall log “Land attack dropped” on some connections from VPN Tracker 365?
Backend components failed to install. What can I do?
Does VPN Tracker work on macOS Sequoia with Fortinet SSL VPN?
How can I remove a payment method?
Which file formats can be imported with VPN Tracker?
Does VPN Tracker for Mac support macOS 27 Golden Gate?
VPN Tracker Enterprise Rollout
Why does my OpenVPN connection to a Synology suddenly stop working over UDP?
How to migrate a Windows PPTP VPN connection to a Mac
How do I improve the performance of file sharing (AFP or SMB) over VPN?
My L2TP connection is giving a socket error message
Which VPN Tracker edition do I need to buy now?
How do I take a screenshot on the Mac?
Does VPN Tracker support NAT-Traversal?
I can't sign in – "Authorization failed"
How do I remove a license from my VPN Tracker plan?
What is the Pre-Shared key and how do I get it?
Can the FritzBox use IKEv2?
How can I save a connection in my Personal Safe?
System Components can't be loaded?
Which routers can I connect to with VPN Tracker?
I’m a consultant — how can I keep my client connections organized in VPN Tracker?
What is the difference between VPN Tracker and the built-in VPN feature in macOS?
Can I use Fortinet SSL VPN MAC address filtering?
Can I use a VPN connection that already works for a colleague in VPN Tracker?
When will VPN Tracker for Windows be available?
Can I install WireGuard without the Mac App Store?
How do I change a team member's role in VPN Tracker?
My Office network uses the same IP range as my home network. What can I do?
Which ports does IKEv2 use?
Does VPN Tracker support Fortinet SSL VPN on macOS?
Can I import a WireGuard or OpenVPN configuration from a Linux server into VPN Tracker?
I accidentally deleted or changed my VPN connection? Where can I access backups?
Does VPN Tracker work on Macs with Apple M2 chips?
How to Reconnect to SonicWALL VPN After the Cloud Backup Breach
What is a Hash Mismatch?
Your old VPN app stopped working? Tip for Shimo / TheGreenBow / IPSecuritas and others…
Join a VPN Tracker 365 team
Which IPsec/IKEv1 engine should I use?
macOS 13.4 Support Note
I'm having trouble signing in with two-factor authentication (2FA)
How to connect to a company VPN
What is the difference between VPN Tracker and SonicWALL VPN clients?
How can I remove a device from my account?
Why does my OpenVPN 2FA login fail even though my password is correct?
Why can’t VPN Tracker obtain an IP address from my SonicWall?
I don't see "Allow" for the System Extension in System Preferences
What is VPN Tracker?
How to resolve Personal Safe Errors
I am using the Option comp-lzo no in my OpenVPN connection and I have trouble creating a connection with VPN Tracker.
Why doesn’t my IKEv2 VPN connect after upgrading to macOS 26?
Can I connect to my SonicWALL SSL VPN on my iPhone?
My SonicWall connection fails with “Negotiation Failed (PPP)”
I have bought a personal license of VPN Tracker. Can I use this on multiple computers at the same time?
Alternative to Shimo?
Can I renew my VPN Tracker licenses early?
Are SonicWALL Firewalls Still Safe After the Data Breach?
How do I cancel my VPN Tracker trial?
I am having issues setting up my VPN connection with Fortigate. In the Fortigate web interface, I cannot fill in the Preshared Key, for example.
Does VPN Tracker support SSL VPN?
Can I use WireGuard on macOS with FritzBox?
OpenVPN connection to Ubiquiti Unifi Gateways does not work
How do renewals of my VPN Tracker 365 plans work?
My VPN Tracker plan expired. How can I renew it?
What plan do I need for Remote Connection Wipe?
How can I connect to my WatchGuard Firebox Edge device with VPN Tracker?
SonicWALL VPN Connection Not Working suddenly: What to Do
VPN Tracker Connection Checker - What Do the Results Mean?
Which Linux VPN protocols can I use with VPN Tracker on Mac?
Is there a free trial for VPN Tracker?
What’s the difference between Fortinet SSL VPN and IPsec?
Connection Drops during Rekeying using TCP with OpenVPN connections
How do I set up school VPN access on Mac?
How to Manage SonicWALL PSK Updates Across All VPN Users
macOS is saying a System Extension is blocked?
How do I invite equinux Support to my team?
I've lost my equinux ID or my password!
Connection Safe "could not be downloaded" error
What additional settings are available for connections to Cisco devices?
I own VPN Tracker 6/7/8/9/10, how can I upgrade?
What is a VPN connection?
What information do I need to set up a Linux VPN connection on Mac?
How can I activate automatic renewals?
Why doesn't my certificate show up in the "Local Certificate" list?
How do I change the language settings of my software?
How can I move my VPN connections to a new Mac?
TeamCloud settings
What is the easiest way to reconnect to a macOS Server VPN on macOS 26
Set up a VPN connection on Mac
How can I purchase VPN Tracker via bank transfer?
I cannot edit a connection that was shared with me
When connecting via IPsec VPN to a FritzBox, the error message:“No Proposal chosen (Phase 1)” often appears on the first connection attempt.
Can I still use my L2TP macOS Server VPN on macOS 26 Tahoe
Download warning in Safari?
Which VPN protocols does VPN Tracker for iOS support?
Is VPN Tracker compatible with Open Core Legacy Patcher (OCLP)?
Is the consulting session really free?
What is the difference between SecuExtender and VPN Tracker on Mac?
Do I need to download SonicWall VPN Client for Mac to connect to my SonicWall device?
Error: System Extension - app must be in Applications?
Why did my VPN work on macOS Sequoia but not on macOS Tahoe
Can you help me set up a VPN connection?
Can I use different versions of VPN Tracker on the same Mac?
Can I install VPN Tracker using brew / homebrew via terminal?
My connection request in VPN Tracker is rejected with "No Proposal Chosen". What can I do?
My Cisco EasyVPN connection initially works fine, but then disconnects or reconnects unexpectedly.
What is Corporate Branding and how can I set it up?
Can I create L2TP VPN, PPTP VPN, SSL VPN or OpenVPN connections with VPN Tracker?
Does macOS 26 still support SHA1-based algorithms for IKEv2 VPNs?
How can I set up two-factor authentication for my VPN Tracker account?
Is my VPN gateway compatible with VPN Tracker?
Why do I experience poor VPN performance or drops when a TP-Link router is on my network path?
Why are my VPN connections disconnected when my computer goes to sleep?
My VPN connection to a Watchguard device is inaccessible for no apparent reason.
Why use Remote Connection Wipe? Can’t I just lock a user out on my VPN gateway?
Can I use VPN Tracker in a zero-trust or hybrid work environment?
Why is Skype unable to make calls as soon as my VPN Tunnel is up?
VPN Tracker 9 can't sign in?
Does VPN Tracker support all major VPN protocols?
I want to transfer my license to another person. How can I do that?
How secure is TeamCloud?
Can I continue using VPN Tracker 365 after the expiration of my term?
I have already set up VPN connections with VPN Tracker on my Mac. Can I use them on my iPhone or iPad?
Why are VPN instructions different for Windows and Mac?
What is an IKEv2 VPN?
Do I need to replace my macOS Server to get my VPN working again
I reinstalled VPN Tracker into a new Mac, but it keeps asking me to buy the software again.
Unrecognized charge from equinux
I'm having disconnections with my OpenVPN connection. What can I do?
How can I update my credit card details?
How can I get access to Nightly updates for VPN Tracker 365?
Can I use VPN Tracker on both Mac and iOS?
I’ve created a WireGuard connection. Can I share it with multiple employees or use it on multiple devices at the same time?
How can I get access to Beta updates for VPN Tracker 365?
What is Dead Peer Detection (DPD)?
Why is VPN Tracker not connecting to my IKEv2 VPN?
How to Fix the Error: Unable to Add VPN Configuration
How can a setup a host to everywhere connection with my Linksys Router?
Using VPN Tracker in teams
I need more time. Can I book more sessions?
How do I make all traffic go through the VPN tunnel?
Where can I assign my team members a VPN Tracker plan?
I don't want to renew my VPN Tracker plan, what do I have to do?
VPN Tracker shows a status of connected, but I cannot reach any of my servers using WiFi from my phone (or USB from phone). Using a cellular signal off a MiFi device works but using hotspot does not.
What data does a Technical Support Report (TSR) contain? Is the TSR encrypted?
Why does my Fortinet VPN 2FA login fail even though my password is correct?
VPN Tracker 6: Internet connection blocking VPN connections?
Will all of my previous connections and settings be migrated when I upgrade?
What causes IPSec VPN issues after upgrading to macOS Tahoe?
How can I use VPN Tracker and my regular internet connection at the same time?
Can I establish a VPN tunnel within an existing VPN tunnel (tunnel-in-tunnel)?
What is NAT-Traversal and how do I rule out problems with NAT-Traversal?
What hardware do I need for a VPN?
How does Personal Safe deal with data conflicts?
I’m having trouble connecting to my Sonicwall using the “Sonicwall Mobile Connect for Mac and iOS” client on my Mac and iOS devices. Every time I try to establish a connection, I receive the message “This is not a SonicWall SSL VPN server.” What should I do?
How can I connect to a WireGuard® VPN server?
I am working from home. How do I use VPN to connect my Mac to my office network?
How does VPN Tracker 365 differ from free Mac VPN clients?
What should I do if Fortinet SSL VPN is not working on Mac?
How can I improve VPN Tracker's connection speed?
How do I create a VPN on Mac?
I am having issues with my FortiSSL connection. Could it be due to the “Strict Host Check”?
How to Check if Your SonicWALL VPN Configuration Was Stolen
Is there a VPN client for macOS Tahoe that still supports 3DES and SHA1?
How do I fix issues with random MAC Addresses under macOS Sequoia
Can I still use DH Group 2 on macOS 26 with a third-party VPN client?
Can you help me set up a VPN connection for SonicWALL TZ series?
Sometimes I get an XAuth timeout when connecting. When I try again, VPN Tracker asks me for my password. How can I turn this off?
I upgraded my Sonicwall to 6.5.4.13. Now I have problems with my IPsec connections. What can I do?
Which VPN client supports IKEv2 on macOS 26 with legacy settings?
What Caused the SonicWall Cloud Backup Breach?
Can I use VPN Tracker connections from Parallels, VM Ware Fusion or any other virtualization environments?
What would I need Remote Connection Wipe for?
I have an older license and a new license, why are the prices different?
How can I integrate VPN Tracker with a Cisco DMVPN (Dynamic Multipoint VPN) setup?
Is IKEv1 insecure?
What does it mean if a VPN gateway was changed from IKEv2 to IKEv1?
What are VPN Shortcuts?
I have a PPTP connection setup and can not connect. What can I do?
Is it possible to boot the VPN during start so that I would be able to log on my Mac using a network login from the connected network?
How can I consolidate VPN Tracker 365 licenses?
Will I be charged a fee when starting a trial license?
How do I upgrade my VPN Tracker edition to Pro or VIP?
Do you offer monthly VPN Tracker 365 plans?
I'm a registered reseller. Can I resell VPN Tracker 365 plans to my customers?
TeamCloud is displaying an "unknown download error"
Why can't I connect to my Fortigate device if XAUTH is enabled?
How Did Hackers Access SonicWall Firewall Configuration Files?
I updated VPN Tracker and my connection has stopped working
I set up a WireGuard connection on my Fritzbox and imported it into VPN Tracker. When I connect to the Fritzbox via VPN, all internet traffic is routed through the Fritzbox. How can I prevent this?
Why are DH groups 1–13 no longer supported in macOS 26 for IKEv2?
Are there any known issues connecting to SideWinder VPN gateways?
How do I make a team member an administrator in VPN Tracker?
Can I configure WireGuard connections with 2-Factor Authentication?
What Is PPTP VPN? (Point-to-Point Tunneling Protocol)
How do I allow VPN Tracker’s system extensions via MDM?
Why are Blowfish and CAST-128 not available in VPN Tracker when running on OS X 10.8 Mountain Lion or newer?
What is DynDNS or DDNS and why do I need this for my VPN connection?
Which IKEv2 algorithms were removed in macOS 26 Tahoe?
Why is VPN Tracker prompting me for user login credentials on each connect?
Why may an IKEv2 VPN connection suddenly fail to connect?
Does VPN Tracker suport Layer 2 (TAP) OpenVPN connections?
My Personal Safe has a download error, how can I fix it?
Why would OpenVPN connections to Zyxel USG FLEX firewalls always fail with early timeout?
What is a good way to benchmark VPN throughput?
What is VPN Tracker World Connect?
I want to manage the renewal settings for my VPN Tracker plan. How does this work?
Is there a VPN client for macOS 26 that works with older IPSec configurations?
Does VPN Tracker support one-time passcode (OTP) tokens, such as CRYPTOCard or RSA SecurID?
What is SonicWALL Simple Client Provisioning?
Why does my Internet stop working after connecting to my VPN?
Can I use VPN Tracker on my iPad or iPhone?
Can you help me set up a VPN connection for my Ubiquiti EdgeRouter?
How do I change my Team Name?
How do I invite a new team member?
Can I be a member of multiple VPN Tracker teams at the same time?
There was an issue decrypting this connection
OpenVPN connection works in general but disconnects after a while
I have trouble creating a LANCOM connection based on an '.ini' file I received, can you help me?
Do L2TP connections support 2-Factor Authentication?
Are SonicWall SSLVPN Devices Compromised in the Breach?
Can I use the Personal Hotspot on my iPhone or smartphone to connect to VPN on the Mac?
What's the most secure VPN connection?
How can I show missing VPN configuration options in VPN Tracker?
I have an older Mac (e.g. macOS 10.9 to 10.15). How can I use VPN Tracker?
Where can I download WireGuard for Mac?
How can I update VPN Tracker to the latest version?
I'd like to send you a LANCOM configuration file. What do I need to keep in mind?
Why does IKEv2 with FortiToken fail intermittently on FortiOS 7.2.x?
Does VPN Tracker 365 offer team and consulting features?
How do I get system log messages?
Which WireGuard client can I use on Mac?
What’s the best alternative VPN client for macOS Tahoe?
How can I record network traffic?
How do I install VPN Tracker on a new Mac if my old computer no longer works?
What is a good SecuExtender alternative for Mac if my school uses Windows?
I'm getting a Keychain error message when signing in
Accounting: Accessing backups
My VPN gateway offers an IPsec and L2TP option. Which one should I choose?
What Data Was Exposed in the SonicWALL VPN Breach?
Why does my connection sometimes work and sometimes not, especially when using personal hotspots or LTE/5G routers?
Which IPSec algorithms were removed in macOS Tahoe?
How do I use VPN Tracker to connect to a server?
How can I identify issues with my internet connection, for example, when receiving error messages that a specific server could not be reached?
How do I share a connection using TeamCloud
What do I need to use 2FA for my VPN connection?
Mac OS X: How to configure a VPN Connection / establish a connection to a VPN Network under macOS (Virtual Private Network)
How do I remove the VPN Tracker System Extension?
FortiGate: Should I Use IPsec or SSL-VPN?
Can I consolidate licenses from two separate accounts?
Wie verbinde ich mich mit meiner Telekom Digitalisierungsbox über VPN?
Is SecuExtender available for macOS or do I need an alternative?
The VPN seems connected but I can't connect to my server or transfer data. What is wrong?
Why do I receive the following error message when logging in to VPN Tracker? "Authorization failed. The identity of the authorization server could not be verified."
I'm having trouble receiving the invitation emails for a VPN tracker team.
How do all the OpenVPN keep-alive, activity, and alive checks settings work together?
Can VPN Tracker handle Fortinet VPN 2FA on macOS and iOS?
Is VPN Tracker 365 compatible with new M1 Pro and M1 Max chips?
Does VPN Tracker work with VPN access that is used with SecuExtender on Windows?
I can't complete my order via credit card
Why are DH groups 1–13 no longer supported in macOS 26 for IPSec?
Who should test pre-release versions?
I forgot my equinux ID and/or password. What's next?
How can I fix macOS Server VPN not working errors on macOS 26
How do I remove the administrator role from a VPN Tracker team member?
What VPN Tracker settings do I need for a Zyxel IKEv2 VPN connection on Mac?
Why is VPN Tracker trying to connect to a different connection than the one I last used?
How do I import Tunnelblick connections into VPN Tracker for Mac?
Feedback helps!
I've already purchased but want to change to a different license
How can I recover a deleted Keychain or missing passwords on macOS?
My connection times out at the beginning of connection establishment ("VPN Gateway not responding (Phase 1)") when using SonicWALL Simple Client Provisioning, but works fine using DHCP over IPsec.
How do I set up a VPN connection to my Sophos XG Firewall?
Can you help me set up a VPN connection for my NETGEAR Nighthawk router?
Where are VPN Tracker's log files?
How can I invite VPN Tracker Support to my team?
Can I use VPN Tracker on my Mac with PPTP connecting to a personal hotspot?
I got a "Legacy System Extension" warning?
I'm given a 'Server Certificate error' during Activation?
I'm a reseller. How can I transfer VPN Tracker 365 plans to my customers?
What are the phases in IKEv2?
How much does TeamCloud cost?
Why Did My SonicWALL VPN Connection Settings Change in VPN Tracker?
Why do I lose access to my local networks with a Unifi Dream Machine (UDM) OpenVPN connection?
My VPN connection data has been uploaded to my Personal Safe. How do I completely purge and delete that connection data from my Personal Safe?
How can I hide old error messages in VPN Tracker?
I changed my password and now get an error message when I try to use my Personal Safe
Kann ich mein Fritzbox VPN so konfigurieren, dass nicht der gesamte Internetverkehr darüber geht?
What should I do if Fortinet SSL VPN is not working on Mac?
Does FortiClient VPN work on Mac?
VPN Tracker system components failed to install (e.g. OSSystemExtensionErrorDomain error 10): What can I do?
How can I create a master password for VPN Tracker 365 with Personal Safe that's different from my equinux account?
I have updated my Telekom Digitalisierungsbox and can still connect to my VPN, but I can no longer reach the target network. What should I do?
Can I still use DES or 3DES with IKEv2 on macOS 26?
Why won't my IKEv2 VPN connect on Mac even though the settings look almost correct?
What Should SonicWALL Administrators Do After the Leak?
Who has access to the VPN connections I save in TeamCloud?
I own two computers and I want to use VPN Tracker on both of them at the same time. How many licenses do I need?
How to set 'Use default gateway for remote network' for VPN on a Mac
I am connected to a VPN server but can't access regional content. What should I do?
Do I need an active VPN Tracker 365 plan to use VPN Tracker World Connect?
Why does my SonicWall SCP connection time out even though the gateway is running?
How do I set up a PPTP connection with VPN Tracker?
How can I cancel my VPN Tracker renewal?
Which hardware (MAC) address will be used for DHCP over VPN with SonicWall devices?
Can a VPN Tracker trial prevent an IKEv2 connection from working?
I added additional VPN Tracker 365 licenses to my account and was charged more than the cost of the licenses?
Which EAP authentification methods does VPN Tracker support for IKEv2?
Can I use certificates or smart cards in VPN Tracker?
Why does VPN Tracker ask for IKEv1 or IKEv2 when my school IT only mentions SecuExtender?
Using an L2TP VPN to an private 10.x.x.x network results in a 10.0.0.0/8 route to this network ignoring other local tunnels. Why is that?
Does VPN Tracker support virtual machines (VMs)?
Is there a WireGuard® app for Mac?
Which countries can I connect to with VPN Tracker World Connect?
Why is VPN Tracker permanently prompting me to install an update?
Backend components are disabled in the system. How can I enabled them again?
Is it true that IKEv1 Aggressive Mode is less secure than IKEv1 Main Mode?
How can I backup my VPN Tracker settings?How can I copy my VPN Tracker settings to my new Mac?
My VPN Tracker licenses are up for renewal soon, and I would like to change the number of licenses. How can I do that?
Why is it so important that a certificate is stored correctly on the VPN gateway?
Why has the lifetime of certificates been shortened further and further in recent years?
My password is being rejected in the application, but it works on your website?
What are TeamCloud Groups?
Some users are experiencing connectivity issues with their SonicWall VPN, while others can connect successfully using the same VPN configuration. This is not an authentication problem, but once the connection is established, the VPN becomes unusable.
My DNS is not working correctly when I check it with NSLookup and other tools
How Can I Print Documents on My Home Printer While Using VPN Tracker Remotely?
Why is VPN Tracker asking me to install a Network Extension?
My University is offering an OpenVPN connection with an ovpn profile. Can I use this with VPN Tracker?
Does VPN Tracker 365 support the latest macOS versions like Sequoia or Tahoe?
I am getting the error: "PPTP connect errno = 61 Connection refused"
Which VPN details does school IT need to provide for VPN Tracker?
How can I verify my email address to start using VPN Tracker 365?
Why is my IPSec VPN using DES or 3DES no longer working on macOS 26?
How do I change the remote identifier in VPN Tracker to Domain Name (FQDN)?
Where can I manage my VPN Tracker accounts?
Why does the school VPN work on another device but not on my Mac?
Do my colleagues get admin privileges for my equinux ID when I assign them a VPN Tracker 365 plan?
Were All SonicWall Customers Affected by the Data Leak?
Why do I have to confirm the VPN gateway certificate every time?
Which remote identifier should I use for an IKEv2 VPN connection on Mac?
Is SonicWALL NetExtender or Mobile Connect Affected by the Data Breach?
Why do I have to submit my email address to download software?
How can I use only a specific network for my connection?
Can I adjust the number of VPN Tracker 365 plans in my subscription?
How do I purchase and assign VPN Tracker World Connect licenses for my team?
How do I delete my account?
My VPN Tracker plan renewed with too many licenses. How can I reduce the license count?
Why does my UniFi OpenVPN connection stop working after a server update?
No recovery key? How to erase and rebuild your Personal Safe