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equinux VPN Tracker, TOWER ONE Mail Designer 365, LTV TV Pro - Frequently Asked Questions

Frequently Asked Questions

tizi Support ... TV Pro / Live TV Support ...
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How do I activate my VPN Tracker license?
What are the requirements for SonicWALL Simple Client Provisioning with VPN Tracker?
Which software could be responsible for VPN Tracker not working properly on my system?
How can I get access to Beta updates for VPN Tracker 365?
VPN Tracker says my local and remote networks conflict. How do I fix this problem?
How can I change the network address used by VMware or Parallels? It conflicts with my VPN's remote network.
Having issues with my VPN connection. How do I create a Technical Support Report (TSR) on Mac, iPhone &iPad?
How can I connect to my WatchGuard Firebox Edge device with VPN Tracker?
Can I consolidate licenses from two separate accounts?
Is my VPN gateway compatible with VPN Tracker?
What additional settings are available for connections to Cisco devices?
What to do if "Shimo 5 can't be opened"
I have a PPTP connection setup and can not connect. What can I do?
Which hardware (MAC) address will be used for DHCP over VPN with SonicWall devices?
I can’t remove a member from my team
Does VPN Tracker work on Macs with Apple M2 chips?
I am getting the error: "PPTP connect errno = 61 Connection refused"
Does VPN Tracker support virtual machines (VMs)?
Does FortiClient VPN work on Mac?
Why doesn't my certificate show up in the "Local Certificate" list?
Why use Remote Connection Wipe? Can’t I just lock a user out on my VPN gateway?
Do L2TP connections support 2-Factor Authentication?
What hardware do I need for a VPN?
Why are DH groups 1–13 no longer supported in macOS 26 for IPSec?
What is a good way to benchmark VPN throughput?
macOS is saying a System Extension is blocked?
I have an older license and a new license, why are the prices different?
I want to transfer my license to another person. How can I do that?
Which IPSec algorithms were removed in macOS Tahoe?
I am seeing a message "account locked for security reasons"?
I got a "Legacy System Extension" warning?
Why is VPN Tracker permanently prompting me to install an update?
What data does a Technical Support Report (TSR) contain? Is the TSR encrypted?
Can I use a TheGreenBow IKEv1 connection with VPN Tracker?
Feedback helps!
Which WireGuard client can I use on Mac?
How do I take a screenshot on the Mac?
What is NAT-Traversal and how do I rule out problems with NAT-Traversal?
What Is PPTP VPN? (Point-to-Point Tunneling Protocol)
Where can I download WireGuard for Mac?
Backend components are disabled in the system. How can I enabled them again?
Using VPN Tracker in teams
What is the easiest way to reconnect to a macOS Server VPN on macOS 26
How can I update the address or email address of my equinux ID?
What’s the best alternative VPN client for macOS Tahoe?
How do I set up a PPTP connection with VPN Tracker?
Which routers can I connect to with VPN Tracker?
Is SonicWALL NetExtender or Mobile Connect Affected by the Data Breach?
What is a "Peer Hangup" error?
What is a VPN connection?
What VPN Tracker settings do I need for a Zyxel IKEv2 VPN connection on Mac?
How can I backup my VPN Tracker settings?How can I copy my VPN Tracker settings to my new Mac?
I’m a consultant — how can I keep my client connections organized in VPN Tracker?
Can I connect to my Cisco AnyConnect SSL VPN connection on my iPhone?
How can I disable SSL VPN on FortiGate?
Can I use VPN Tracker on my Mac with PPTP connecting to a personal hotspot?
Can you help me set up a VPN connection for my Ubiquiti EdgeRouter?
I'm given a 'Server Certificate error' during Activation?
Is WireGuard compatible with MacBook?
TeamCloud is displaying an "unknown download error"
I am using the Option comp-lzo no in my OpenVPN connection and I have trouble creating a connection with VPN Tracker.
I'm getting "VPN Gateway Not Responding (Phase 1)" and use a service like DynDNS
Can I establish a VPN tunnel within an existing VPN tunnel (tunnel-in-tunnel)?
How Can I Print Documents on My Home Printer While Using VPN Tracker Remotely?
I need to enter my Macs password each time I connect an openVPN tunnel. Why?
My Office network uses the same IP range as my home network. What can I do?
Is there a VPN client for macOS 26 that works with older IPSec configurations?
Does VPN Tracker 365 offer team and consulting features?
How does Personal Safe deal with data conflicts?
I am connected to a VPN server but can't access regional content. What should I do?
My L2TP connection is giving a socket error message
Does VPN Tracker support AWS VPN connections?
Why can’t VPN Tracker obtain an IP address from my SonicWall?
Backend components failed to install. What can I do?
What are TeamCloud Groups?
How much does TeamCloud cost?
I'm a reseller. How can I transfer VPN Tracker 365 plans to my customers?
How to Check if Your SonicWALL VPN Configuration Was Stolen
I have bought a personal license of VPN Tracker. Can I use this on multiple computers at the same time?
How can I get access to Nightly updates for VPN Tracker 365?
My VPN gateway offers an IPsec and L2TP option. Which one should I choose?
What's the most secure VPN connection?
My Personal Safe has a download error, how can I fix it?
Do I need to replace my macOS Server to get my VPN working again
Which VPN client supports IKEv2 on macOS 26 with legacy settings?
Unrecognized charge from equinux
Can I use different versions of VPN Tracker on the same Mac?
Alternative to Shimo?
Why is it so important that a certificate is stored correctly on the VPN gateway?
Do my colleagues get admin privileges for my equinux ID when I assign them a VPN Tracker 365 plan?
Will all of my previous connections and settings be migrated when I upgrade?
Which is faster: IPSec or SSL VPN?
How do I install VPN Tracker on a new Mac if my old computer no longer works?
Can VPN Tracker handle Fortinet VPN 2FA on macOS and iOS?
What is Dead Peer Detection (DPD)?
What Should SonicWALL Administrators Do After the Leak?
Why am I getting an "Update error" message?
There was an issue decrypting this connection
How to migrate a Windows PPTP VPN connection to a Mac
Which Mac VPN client is the most reliable?
What Caused the SonicWall Cloud Backup Breach?
VPN Tracker 365: Constantly improving
My VPN connection isn’t working over my TP-Link router at home
My Cisco EasyVPN connection initially works fine, but then disconnects or reconnects unexpectedly.
How do I fix issues with random MAC Addresses under macOS Sequoia
Is VPN Tracker compatible with Open Core Legacy Patcher (OCLP)?
Connection Drops during Rekeying using TCP with OpenVPN connections
Why is my IPSec VPN using DES or 3DES no longer working on macOS 26?
Does VPN Tracker suport Layer 2 (TAP) OpenVPN connections?
Does VPN Tracker for Mac support the latest macOS version?
How can I uninstall VPN Tracker 365?
What is a VPN?
Can I use VPN Tracker on both Mac and iOS?
Is it true that IKEv1 Aggressive Mode is less secure than IKEv1 Main Mode?
How do I import Tunnelblick connections into VPN Tracker for Mac?
Why do I have to submit my email address to download software?
Who should test pre-release versions?
System Components can't be loaded?
What is the difference between VPN Tracker and the built-in VPN feature in macOS?
Looking for your invoice?
How can I connect to a Cisco VPN?
My password is being rejected in the application, but it works on your website?
I have trouble creating a LANCOM connection based on an '.ini' file I received, can you help me?
Is it possible to use VPN Tracker with a 64 bit Kernel?
What is Personal Safe? Why should I use Personal Safe?
I get the error message “WireGuard® Key Could not be found or loaded from Keychain”
How do I get my activation code?
Wie verbinde ich mich mit meiner Telekom Digitalisierungsbox über VPN?
Why can't I authorize VPN Tracker in System Preferences?
I accidentally deleted or changed my VPN connection? Where can I access backups?
OpenVPN connection to Ubiquiti Unifi Gateways does not work
Should I be using the VPN Tracker World Connect Mac App or download VPN Tracker from your website?
What to do if WireGuard won’t open on Mac?
Does VPN Tracker support all major VPN protocols?
How do I use VPN Tracker to connect to a server?
FortiGate: Should I Use IPsec or SSL-VPN?
I am having issues with my FortiSSL connection. Could it be due to the “Strict Host Check”?
Error: System Extension - app must be in Applications?
Can you guarantee that VPN Tracker will work in my network?
How can I identify issues with my internet connection, for example, when receiving error messages that a specific server could not be reached?
VPN Tracker system components failed to install (e.g. OSSystemExtensionErrorDomain error 10): What can I do?
My VPN stopped working after updating to macOS 26 – what can I do?
What would I need Remote Connection Wipe for?
How can I recover a deleted Keychain or missing passwords on macOS?
Why does my existing connection stop working, as soon as I configuring multiple VPN tunnels on the VPN gateway?
How does VPN Tracker handle dropped connections?
What is an equinux ID?
I'm getting a Keychain error message when signing in
Is there a free trial for VPN Tracker?
I set up a WireGuard connection on my Fritzbox and imported it into VPN Tracker. When I connect to the Fritzbox via VPN, all internet traffic is routed through the Fritzbox. How can I prevent this?
Why does my SonicWall SCP connection time out even though the gateway is running?
Will VPN Tracker support future macOS versions for Fortinet SSL VPN?
When will VPN Tracker for Windows be available?
What are the system requirements for VPN Tracker?
What’s the difference between Fortinet SSL VPN and IPsec?
Why may an IKEv2 VPN connection suddenly fail to connect?
Is there a difference between the software you sell on your website and the version on the Mac App Store?
Should I migrate away from macOS Server VPN
I'm a registered reseller. Can I resell VPN Tracker 365 plans to my customers?
My renewal is failing due to a card decline. What can I do?
Connection Safe "could not be downloaded" error
How can I activate automatic renewals?
How do I upgrade my VPN Tracker edition to Pro or VIP?
Do you offer monthly VPN Tracker 365 plans?
TeamCloud settings
Does VPN Tracker work on macOS Sequoia with Fortinet SSL VPN?
My DNS is not working correctly when I check it with NSLookup and other tools
Why Did My SonicWALL VPN Connection Settings Change in VPN Tracker?
Is there a WireGuard® app for Mac?
Why can't I connect to my Fortigate device if XAUTH is enabled?
Are SonicWall SSLVPN Devices Compromised in the Breach?
Why doesn’t my IKEv2 VPN connect after upgrading to macOS 26?
Where can I manage my VPN Tracker accounts?
What are the phases in IKEv2?
Where are VPN Tracker's log files?
What will happen in the free session?
How can I fix macOS Server VPN not working errors on macOS 26
Are SonicWALL Firewalls Still Safe After the Data Breach?
How do I access files over VPN on a Mac?
I can't sign in – "Authorization failed"
Can I undo Remote Connection Wipe?
Why is Skype unable to make calls as soon as my VPN Tunnel is up?
My VPN connection to a Watchguard device is inaccessible for no apparent reason.
Why does VPN Tracker tell me, the application is corrupt and needs to be re-installed?
I want to manage the renewal settings for my VPN Tracker plan. How does this work?
How do I get my free session?
I can't complete my order via credit card
Can I adjust the number of VPN Tracker 365 plans in my subscription?
Is Fortinet getting rid of SSL VPN?
How do I change the language settings of my software?
I switched off the “Auto-Renewal” option for my plan. Why do I now see a different price after expiration?
Why are Blowfish and CAST-128 not available in VPN Tracker when running on OS X 10.8 Mountain Lion or newer?
Is the equinux Online Store secure?
How do I create a VPN on Mac?
Does VPN Tracker support one-time passcode (OTP) tokens, such as CRYPTOCard or RSA SecurID?
Why does my connection sometimes work and sometimes not, especially when using personal hotspots or LTE/5G routers?
Why am I experiencing DNS issues in Firefox when connected to VPN?
Why am I being asked for a password in VPN Tracker?
How can I create a master password for VPN Tracker 365 with Personal Safe that's different from my equinux account?
I have already set up VPN connections with VPN Tracker on my Mac. Can I use them on my iPhone or iPad?
Why are DH groups 1–13 no longer supported in macOS 26 for IKEv2?
How do I cancel my VPN Tracker trial?
Can I share VPN Shortcuts with my team?
Can I still use DES or 3DES with IKEv2 on macOS 26?
My connection times out at the beginning of connection establishment ("VPN Gateway not responding (Phase 1)") when using SonicWALL Simple Client Provisioning, but works fine using DHCP over IPsec.
Is there a deadline for canceling my subscription if I wish to opt out?
Why did my VPN work on macOS Sequoia but not on macOS Tahoe
Is IKEv1 insecure?
Does VPN Tracker work on PC?
What ist XAUTH? What do I have to enter there?
How can I remove a device from my account?
What Data Was Exposed in the SonicWALL VPN Breach?
Can I use certificates or smart cards in VPN Tracker?
How do I set up a VPN connection to my Sophos XG Firewall?
What is a purchasing account?
How can I use only a specific network for my connection?
Why do I have to confirm the VPN gateway certificate every time?
How do I get system log messages?
Does VPN Tracker support SSL VPN?
What are VPN Shortcuts?
My connection request in VPN Tracker is rejected with "No Proposal Chosen". What can I do?
How can I cancel my VPN Tracker renewal?
Why does my Internet stop working after connecting to my VPN?
What is a good SecuExtender alternative for Mac if my school uses Windows?
How do I remove the VPN Tracker System Extension?
Which VPN Protocols does VPN Tracker support?
Join a VPN Tracker 365 team
Does all network traffic go trough the VPN tunnel after the connection has been established?
How do I share a connection using TeamCloud
I don't see "Allow" for the System Extension in System Preferences
Which VPN Tracker edition do I need to buy now?
I forgot my equinux ID and/or password. What's next?
Why does SonicWall log “Land attack dropped” on some connections from VPN Tracker 365?
How Did Hackers Access SonicWall Firewall Configuration Files?
Why can't I assign myself an IP address that lies within the remote network?
Transferring VPN connections and shortcuts from your reseller account to your personal account
CleanMyMac X claims Mail Designer 365 is infected by XCSSET
Is VPN Tracker PCI DSS compliant?
I'm having problems with my OpenVPN connection, the connection keeps dropping out. I am using the “TLS-Crypt” option on the OpenVPN server.
What do I have to consider for the "Lifetime" settings for IKE/IPSec tunnels?
Can I continue using VPN Tracker 365 after the expiration of my term?
I’m having trouble connecting to my Sonicwall using the “Sonicwall Mobile Connect for Mac and iOS” client on my Mac and iOS devices. Every time I try to establish a connection, I receive the message “This is not a SonicWall SSL VPN server.” What should I do?
How to Manage SonicWALL PSK Updates Across All VPN Users
How secure is TeamCloud?
I've lost my equinux ID or my password!
Does VPN Tracker for Mac support macOS 27 Golden Gate?
Which IKEv2 algorithms were removed in macOS 26 Tahoe?
How can I save my password for Cisco AnyConnect VPN client?
How can I verify the safety of my copy of Mail Designer 365 or VPN Tracker 365?
Mac OS X: VPN Tunnel Setup
I changed my password and now get an error message when I try to use my Personal Safe
The VPN seems connected but I can't connect to my server or transfer data. What is wrong?
Can I use VPN Tracker in a zero-trust or hybrid work environment?
Are there any known issues connecting to SideWinder VPN gateways?
Can I create L2TP VPN, PPTP VPN, SSL VPN or OpenVPN connections with VPN Tracker?
How many connections can I save in my Personal Safe?
I don't want to renew my VPN Tracker plan, what do I have to do?
What do I need to use 2FA for my VPN connection?
What should I do if Fortinet SSL VPN is not working on Mac?
Do I need VPN Tracker Pro?
How can I remove a payment method?
I've already purchased but want to change to a different license
My credit card payment was denied?
How can I upgrade to the latest VPN Tracker version?
Which file formats can be imported with VPN Tracker?
Does VPN Tracker support XAUTH?
What is DynDNS or DDNS and why do I need this for my VPN connection?
Why has the lifetime of certificates been shortened further and further in recent years?
What is the Pre-Shared key and how do I get it?
Your old VPN app stopped working? Tip for Shimo / TheGreenBow / IPSecuritas and others…
Is setting up my connection on my.vpntracker secure?
Does VPN Tracker 365 support the latest macOS versions like Sequoia or Tahoe?
What is SonicWALL Simple Client Provisioning?
Download warning in Safari?
VPN Tracker Enterprise Rollout
How do I change my Team Name?
What is VPN Tracker?
Why does IKEv2 with FortiToken fail intermittently on FortiOS 7.2.x?
Does VPN Tracker support legacy algorithms required by macOS Server VPN
Does VPN Tracker support NAT-Traversal?
Accounting: Accessing backups
How do I make all traffic go through the VPN tunnel?
How can I consolidate VPN Tracker 365 licenses?
How do I remove the administrator role from a VPN Tracker team member?
How can I update VPN Tracker to the latest version?
Does VPN Tracker support 2-factor authentication?
Can I connect to PPTP VPN in VPN Tracker?
What plan do I need for Remote Connection Wipe?
How can I integrate VPN Tracker with a Cisco DMVPN (Dynamic Multipoint VPN) setup?
Can you help me set up a VPN connection for my TP-Link SafeStream router?
Why do I lose access to my local networks with a Unifi Dream Machine (UDM) OpenVPN connection?
Why won't my IKEv2 VPN connect on Mac even though the settings look almost correct?
How can I hide old error messages in VPN Tracker?
Were All SonicWall Customers Affected by the Data Leak?
Is VPN Tracker 365 compatible with new M1 Pro and M1 Max chips?
I am confused by the new VPN Tracker Plans, how do I choose which one best fits my needs?
My VPN connection data has been uploaded to my Personal Safe. How do I completely purge and delete that connection data from my Personal Safe?
Can I still use my L2TP macOS Server VPN on macOS 26 Tahoe
How do I improve the performance of file sharing (AFP or SMB) over VPN?
Can I configure WireGuard connections with 2-Factor Authentication?
I cannot edit a connection that was shared with me
Can I use the Personal Hotspot on my iPhone or smartphone to connect to VPN on the Mac?
How can I migrate from a Windows VPN setup to VPN Tracker on Mac?
What is a VPN Tracker?
Can you help me set up a VPN connection?
Does VPN Tracker support OpenVPN connections?
When logging in, I get the error "License fetch failed"
Which WatchGuard Routers are supported and tested with VPN Tracker?
Why is my PPTP connection failing with “VPN Gateway Not Responding (GRE)”?
Kann ich mein Fritzbox VPN so konfigurieren, dass nicht der gesamte Internetverkehr darüber geht?
I am working from home. How do I use VPN to connect my Mac to my office network?
Do I need an active VPN Tracker 365 plan to use VPN Tracker World Connect?
How to set 'Use default gateway for remote network' for VPN on a Mac
How does the order process work?
Can you help me set up a VPN connection for my NETGEAR Nighthawk router?
CleanMyMac X or another tool is warning me that VPN Tracker 365 or Mail Designer 365 contain malware
How to connect to a company VPN
Can you help me set up a VPN connection for SonicWALL TZ series?
Why does VPN Tracker ask for IKEv1 or IKEv2 when my school IT only mentions SecuExtender?
How can I record network traffic?
How do renewals of my VPN Tracker 365 plans work?
How can I verify the authenticity of my VPN Tracker download?
How can I verify my email address to start using VPN Tracker 365?
How can I improve VPN Tracker's connection speed?
macOS 13.4 Support Note
How many VPN Tracker licenses do I need?
If I have entered my settings in the demo version, will I keep them when I activate my license?
I’m having issues with a Cisco AnyConnect gateway. What can I do?
Where can I enter the username I received from my network administrator?
How to Fix the Error: Unable to Add VPN Configuration
How do I connect to Fortinet SSL VPN on Mac?
Why does my OpenVPN connection to a Synology suddenly stop working over UDP?
Does VPN Tracker support Fortinet SSL VPN on macOS?
Legacy VPN Tracker products: End-of-support
Can I use VPN Tracker connections from Parallels, VM Ware Fusion or any other virtualization environments?
Do I need to download SonicWall VPN Client for Mac to connect to my SonicWall device?
Can I use WireGuard on macOS with FritzBox?
What is a Hash Mismatch?
My VPN Tracker plan expired. How can I renew it?
What should I do if Fortinet SSL VPN is not working on Mac?
Is it possible to activate Family Sharing for VPN Tracker?
How to enter multiple networks for Traffic Control
Will I be charged a fee when starting a trial license?
What is the difference between VPN Tracker and SonicWALL VPN clients?
How can I move my VPN connections to a new Mac?
What do the different roles in my.vpntracker do?
Why would OpenVPN connections to Zyxel USG FLEX firewalls always fail with early timeout?
I own two computers and I want to use VPN Tracker on both of them at the same time. How many licenses do I need?
How do I set up VPN Tracker Team Management?
What’s the difference between DPD and IKE Keep-Alive?
How to resolve Personal Safe Errors
How can I create a quote for VPN Tracker?
How do I set up WireGuard on a Mac?
Why is VPN Tracker asking me to install a Network Extension?
How do I make a team member an administrator in VPN Tracker?
Can VPN Tracker replace my Windows VPN client?
I'm having trouble receiving the invitation emails for a VPN tracker team.
What is Fortinet SSL VPN MAC address authentication?
I cannot connect to my SonicWall SSL gateway. What can I do?
Why are my VPN connections disconnected when my computer goes to sleep?
Using an L2TP VPN to an private 10.x.x.x network results in a 10.0.0.0/8 route to this network ignoring other local tunnels. Why is that?
Can I use VPN Tracker on my iPad or iPhone?
How can I buy additional VPN Tracker licenses for my team?
How to set up WireGuard on macOS?
Can I renew my VPN Tracker licenses early?
I updated VPN Tracker and my connection has stopped working
Can I install VPN Tracker using brew / homebrew via terminal?
Can I use Fortinet SSL VPN MAC address filtering?
Do I need the official Fortinet VPN client (FortiClient) for Mac?
How does VPN Tracker 365 differ from free Mac VPN clients?
VPN Tracker 9 can't sign in?
How can I update my credit card details?
What is Corporate Branding and how can I set it up?
When should I enable DPD in VPN Tracker?
Can the FritzBox use IKEv2?
Should I switch from FortiClient to VPN Tracker?
Can I get real-time support while testing VPN Tracker?
SonicWALL VPN Connection Not Working suddenly: What to Do
I’ve created a WireGuard connection. Can I share it with multiple employees or use it on multiple devices at the same time?
What is VPN Tracker World Connect?
How can I set up a SonicWALL SSL VPN connection on my Mac?
I own VPN Tracker 6/7/8/9/10, how can I upgrade?
How do I assign a team member a license?
How do I install a Linux VPN on my Mac?
How can I set up an OpenVPN connection on my Mac or iPhone?
Why is VPN Tracker not connecting to my IKEv2 VPN?
How to configure WireGuard on Mac?
I accidentally deleted VPN Tracker 365 from my Mac. What should I do?
My SonicWall connection fails with “Negotiation Failed (PPP)”
Some users are experiencing connectivity issues with their SonicWall VPN, while others can connect successfully using the same VPN configuration. This is not an authentication problem, but once the connection is established, the VPN becomes unusable.
Which EAP authentification methods does VPN Tracker support for IKEv2?
What forms of payment do you accept?
Why do I experience poor VPN performance or drops when a TP-Link router is on my network path?
How can I enable Cookies on my System?
If I change the password for the VPN Tracker admin console, will it affect the end users?
When connecting via IPsec VPN to a FritzBox, the error message:“No Proposal chosen (Phase 1)” often appears on the first connection attempt.
Why do I receive the following error message when logging in to VPN Tracker? "Authorization failed. The identity of the authorization server could not be verified."
Is VPN Tracker compatible with M1 and M2 Macs?
How can I save a connection in my Personal Safe?
Where can I assign my team members a VPN Tracker plan?
Is it possible to boot the VPN during start so that I would be able to log on my Mac using a network login from the connected network?
Sometimes I get an XAuth timeout when connecting. When I try again, VPN Tracker asks me for my password. How can I turn this off?
Is 2FA available for my account?
I need more time. Can I book more sessions?
I added additional VPN Tracker 365 licenses to my account and was charged more than the cost of the licenses?
How can I show missing VPN configuration options in VPN Tracker?
VPN Tracker Connection Checker - What Do the Results Mean?
Why is VPN Tracker prompting me for user login credentials on each connect?
I upgraded my Sonicwall to 6.5.4.13. Now I have problems with my IPsec connections. What can I do?
Does macOS 26 still support SHA1-based algorithms for IKEv2 VPNs?
How can a setup a host to everywhere connection with my Linksys Router?
What is an IKEv2 VPN?
How do I set up an OpenVPN connection to my NETGEAR Nighthawk device?
Why does the school VPN work on another device but not on my Mac?
Will I get a partial refund if I decide I want to opt out of my subscription?
What is SSL VPN in FortiGate?
Is SecuExtender available for macOS or do I need an alternative?
I'm having trouble signing in with two-factor authentication (2FA)
Which countries can I connect to with VPN Tracker World Connect?
Why is VPN Tracker trying to connect to a different connection than the one I last used?
My Connections do not update from my Personal Safe after logging in on my Mac.
Why should I set up a VPN Tracker team?
Is the consulting session really free?
I reinstalled VPN Tracker into a new Mac, but it keeps asking me to buy the software again.
My credit card is not being accepted. What can I do?
VPN Tracker shows a status of connected, but I cannot reach any of my servers using WiFi from my phone (or USB from phone). Using a cellular signal off a MiFi device works but using hotspot does not.
How can I start a VPN Tracker trial?
Do I need to reconfigure my firewall or VPN gateway?
Why does my Fortinet VPN 2FA login fail even though my password is correct?
Who has access to the VPN connections I save in TeamCloud?
Why does VPN Tracker say my local network is the same as the remote network? I am certain it is not!
Can I contact you if I need help?
Can I connect to WireGuard VPN?
How do I add an app into my Applications folder?
How can I resize the VPN Tracker window?
Can I connect to my SonicWALL SSL VPN on my iPhone?
I'm having disconnections with my OpenVPN connection. What can I do?
Mac OS X: How to configure a VPN Connection / establish a connection to a VPN Network under macOS (Virtual Private Network)
Which IPsec/IKEv1 engine should I use?
Can VPN Tracker handle OpenVPN 2FA on macOS and iOS?
How to Use VPN Tracker 365 with Combined Password and 2FA Token
How can I use VPN Tracker and my regular internet connection at the same time?
VPN Tracker 6: Internet connection blocking VPN connections?
Where can I manage my VPN Tracker Plans?
Importing existing VPN Connections from your Mac
What information do I need to set up a Linux VPN connection on Mac?
How can I purchase VPN Tracker via bank transfer?
Can I install WireGuard without the Mac App Store?
Which ZyXEL Routers are supported and tested with VPN Tracker?
I am having issues setting up my VPN connection with Fortigate. In the Fortigate web interface, I cannot fill in the Preshared Key, for example.
Can I be a member of multiple VPN Tracker teams at the same time?
When will VPN Tracker for iOS be available?
My credit card didn't work and my plan has expired. Why do I now see a different price after expiration?
My VPN Tracker licenses are up for renewal soon, and I would like to change the number of licenses. How can I do that?
Does VPN Tracker support SSL connections?
How do I allow VPN Tracker’s system extensions via MDM?
How do I download VPN Tracker for Mac?
OpenVPN connection works in general but disconnects after a while
Which VPN protocols does VPN Tracker for iOS support?
Why is file access so much slower over VPN?
How do I invite a new team member?
How can I sort my VPN connections?
How do I perform a force quit on the Mac?
Set up a VPN connection on Mac
Can I import a WireGuard or OpenVPN configuration from a Linux server into VPN Tracker?
Can a VPN Tracker trial prevent an IKEv2 connection from working?
Is there a free SSL VPN client for Mac?
Can I use my software on multiple computers?
Can I still use DH Group 2 on macOS 26 with a third-party VPN client?
How do I change the remote identifier in VPN Tracker to Domain Name (FQDN)?
How do all the OpenVPN keep-alive, activity, and alive checks settings work together?
Why do businesses need VPN Tracker when switching to Mac?
Which ports does IKEv2 use?
I have an older Mac (e.g. macOS 10.9 to 10.15). How can I use VPN Tracker?
Which Linux VPN protocols can I use with VPN Tracker on Mac?
Which VPN Tracker plans support Fortinet SSL VPN?
Is there a central management option for teams?
Can I use a VPN connection that already works for a colleague in VPN Tracker?
How do I set up a VPN Shortcut?
Which VPN protocols typically require individual access?
Why are VPN instructions different for Windows and Mac?
Is there a VPN client for macOS Tahoe that still supports 3DES and SHA1?
Why can't I see our TeamCloud connection?
Can I still use SHA1 with IPSec VPNs on macOS Tahoe?
How do I change a team member's role in VPN Tracker?
What causes IPSec VPN issues after upgrading to macOS Tahoe?
Which VPN details does school IT need to provide for VPN Tracker?
Does VPN Tracker work with VPN access that is used with SecuExtender on Windows?
Is IKEv2 a secure VPN protocol?
I'd like to send you a LANCOM configuration file. What do I need to keep in mind?
Which remote identifier should I use for an IKEv2 VPN connection on Mac?
How do I remove a license from my VPN Tracker plan?
Does VPN Tracker work on macOS Tahoe with Fortinet SSL VPN?
How many connections can I save in TeamCloud?
How can I invite VPN Tracker Support to my team?
What is the difference between SecuExtender and VPN Tracker on Mac?
What is the best Mac VPN Client?
How to Reconnect to SonicWALL VPN After the Cloud Backup Breach
Does VPN Tracker support DPD?
I have bought a personal VPN Tracker License, can I share this with colleagues?
Why does my OpenVPN 2FA login fail even though my password is correct?
Does VPN Tracker support the Palo Alto Globalconnect protocol?
I have updated my Telekom Digitalisierungsbox and can still connect to my VPN, but I can no longer reach the target network. What should I do?
What is the difference between the Import password and the unlock password for the connection?
How do I invite equinux Support to my team?
Which iOS versions are compatible with VPN Tracker?
My University is offering an OpenVPN connection with an ovpn profile. Can I use this with VPN Tracker?
How can I set up two-factor authentication for my VPN Tracker account?
How can I connect to a WireGuard® VPN server?
Can I use legacy VPN protocols like L2TP or PPTP with VPN Tracker 365?
What can I use my free session for?
How do I set up school VPN access on Mac?
Why is my macOS Server VPN not working after upgrading to macOS 26 Tahoe
Does VPN Tracker support SSTP?
What does it mean if a VPN gateway was changed from IKEv2 to IKEv1?
Why does my UniFi OpenVPN connection stop working after a server update?
My VPN Tracker plan renewed with too many licenses. How can I reduce the license count?
How do I purchase and assign VPN Tracker World Connect licenses for my team?
How do I delete my account?
No recovery key? How to erase and rebuild your Personal Safe