Frequently Asked Questions
If you have a charge from equinux on your credit card that you do not recognize, it may be for one of the following products offered through the equinux Online Store:
- VPN Tracker (VPN software for Mac, iPhone and iPad)
- Mail Designer 365 (email newsletter design software for Macs)
- tizi (iPhone and iPad accessories)
Common scenarios
Auto-renewing products
VPN Tracker and Mail Designer 365 are offered as subscriptions. When a plan has been configured to auto-renew, the associated payment method will automatically be charged.
Additional team-members added
If multiple employees are using one of our products, they may have configured team billing. This means the associated credit card may have been charged, in order to add a new team member to an account.
Invoices and other questions
You can download your invoices from our website:
If you have checked with your team and still have additional questions regarding a charge, please contact our support team. Be sure to include the details from your credit card statement and the last 4 digits of your card.