Frequently Asked Questions
My Connections do not update from my Personal Safe after logging in on my Mac.
VPN Tracker uses public key pinning for maximum data protection of your Personal Safe. As a consequence only the original certificate as sent by our servers is accepted by VPN Tracker.
Some firewalls interfere in the exchange of TLS traffic.
If that cert is replaced by a firewall or an anti-virus software in an attempt to decrypt the TLS traffic, then the replacement cert is negleceted by the system, even if it otherwise correctly validates.
If you login on a Mac and you do not see your connections update from your Personal Safe, then check
- if your firewall or anti-virus software is interfering the the TLS traffic to your Mac.
- ask your administrator if there is any TLS traffic interfering