Frequently Asked Questions

There are two types of IP addresses:

• Private IP Addresses, and
• Public IP Addresses

Private IP addresses can be used by any person or organisation for their private network. The two most commonly used private network ranges (range of IP Addresses) are:

• 192.168.0.x, and
• 192.168.1.x

When for example your home network and your company network both use the same Private IP Range, there will be problems because you will see multiple devices with the same IP Adress and your computer will get confused. Your Company Network: When setting up a company network, most companies try to avoid the above listed IP ranges, which is also recommended by us, in order to not cause conflicts with people connecting over VPN. However, there are still some companies that use one of these popular network ranges. Your Home Network: A lot of popular home routers like Netgear, Asus, Google, D-Link, TP-Link, Linksys, Trendnet, AVM all use an IP Range of 192.168.0.x. If your company Network uses the same IP Range as your home network you are going to run into problems. Here are two possible solutions:

1. Change your local network to a different range (Preferred)

   Possible Ranges are:
   • 10.250.250.x
   • 172.30.30.x
   • 192.168.250.x
   Advantage: Once you have made this change on your home network, you will never have conflicts in this network. Disadvantage: You will need to change the settings on your private network router once, this requires access and can take some time. What to do:
   • Login to your home router
   • Find the setup section with “DHCP” settings.
   • Change your router to a different IP adress (for example an address from one of the ranges listed above, for example 172.30.30.1)
   • Change the DHCP Server Settings to the same range of your router (If your router IP is 172.30.30.1, your range could be 172.30.30.10 to 172.30.30.253)
   After you have made these changes, there will be no more conflicts between your home and company network.

2. Force Traffic over VPN

   There may be situations where it's not possible to use the first option (for example if you're in a coffee shop or hotel) In this case you have the option to force the traffic over your VPN Network, this means your VPN Network (company network) will always win. Advantage: This setting is global, meaning no matter what network you are in you will always be able to connect. Disadvantage: Once you are connected to your company’s VPN, you can not access local service, like home router, local storages or printers. What to do:
   • Configure your VPN Tracker connection
   • Select the "Advanced" Tab at the top
   • In the "Traffic control" section, activate the Checkbox "Force traffic over the VPN if remote networks conflict with local networks"

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