Frequently Asked Questions

We have a new function in early beta that allows exchanging an existing license for a promo code with the same value as your existing duration. You can then apply the credit received to a new license purchased on your main account. In order to move ahead with the consolidation, please follow these steps:

• Visit the license transfer page and log into the account which holds the license you would like credit for
• Select the license you would like to exchange and confirm the license conversion. Your promo code for the remaining durations will be sent to your account’s email address. Go to my.vpntracker.com portal and log in with the account you would like to add the license to.
• Click on “Buy additional licenses or upgrades” and add an additional license. Additional information on adding licenses can be found here: How can I buy additional VPN Tracker licenses for my team?
• Apply the promo code to your order at the bottom of the page, check the Terms and Conditions and click "Pay now"

Note that you can only do one promocode per order, but with the pro-rating you can simply place multiple orders, one for each license you need to add and promocode you wish to redeem. Please be aware that License Transfer Codes expire after 14 days and must be redeemed before expiration.