Frequently Asked Questions
What is Knuff?
Knuff is a simple check-in app that lets your loved ones know you are okay. Members check in daily, and supervisors receive notifications
How do I delete my account?
Please contact support via the support request form below and request the deletion of your account. We will process your request promptly.
How does checking in work?
To check in with Knuff in the Knuff Bubble or Knuff Chat, you tap the fingerprint button. You then select your favorite Knuff companion and can submit your check-in.
Optionally, your check-in can include:
This keeps Knuff check-ins flexible and personal, depending on how much you want to share.
Optionally, your check-in can include:
- How you are feeling (good or not so good)
- A personal message
- Uploading a photo or video
- Taking a picture directly with the camera
- Starting a poll for your group
- Sharing your current location
This keeps Knuff check-ins flexible and personal, depending on how much you want to share.
Who can see my Knuff Check-Ins?
In Knuff you can only be seen by people who are part of the same Bubble as you. Your Knuff Check-Ins are always limited to the Bubble where they are created. Only members of that Bubble can see the Check-Ins, while other Bubbles do not have access to your Check-Ins.
This keeps your Knuff Check-Ins clearly within your selected groups and prevents them from being shared across Bubbles.
This keeps your Knuff Check-Ins clearly within your selected groups and prevents them from being shared across Bubbles.
Can I choose who sees my Check-Ins?
In Knuff you don’t select individual recipients for each Check-In. Instead, Check-Ins are shared with all members of the Bubble where they are created.
However, you can create additional Bubbles to organize different groups of people. This allows you to control who receives which Check-Ins by choosing the Bubble you post them in.
Each Bubble acts as its own separate group, so your Check-Ins are only shared with the members of that specific Bubble.
However, you can create additional Bubbles to organize different groups of people. This allows you to control who receives which Check-Ins by choosing the Bubble you post them in.
Each Bubble acts as its own separate group, so your Check-Ins are only shared with the members of that specific Bubble.
What do the Check-In companions do? How do I get them?
In Knuff, Check-In companions are characters that make the check-in process more fun and personal. When you check in, you can select a companion to accompany your update, adding a more playful and expressive layer to your Check-In.
Check-In companions are available as part of Knuff Premium. Once you upgrade to Premium, you unlock access to the companion avatars and can use them during your Check-Ins within your Bubbles.
Check-In companions are available as part of Knuff Premium. Once you upgrade to Premium, you unlock access to the companion avatars and can use them during your Check-Ins within your Bubbles.
What is included in Knuff Premium?
Knuff Premium unlocks additional features that enhance your check-in experience and personalization.
Knuff Premium includes access to Check-In companions, which are Check-In characters that make the check-in process more fun and expressive. You also get access to various design customization options such as theme colors, advanced Dark Mode, and the ability to change the display order. Premium users also receive priority support.
Knuff Premium is designed to make the Knuff experience more engaging and fun, while keeping the core check-in and Bubble functionality available to all users.
Knuff Premium includes access to Check-In companions, which are Check-In characters that make the check-in process more fun and expressive. You also get access to various design customization options such as theme colors, advanced Dark Mode, and the ability to change the display order. Premium users also receive priority support.
Knuff Premium is designed to make the Knuff experience more engaging and fun, while keeping the core check-in and Bubble functionality available to all users.
What is the Bubble Store?
In Knuff, the Bubble Store is where you can unlock additional features for a specific Bubble.
The Bubble Store allows you to extend a Bubble with extra functionality, such as polls, event scheduling, location sharing, or longer video clips. These features apply only to the Bubble where they are activated and make communication and collaboration within that group more flexible and interactive.
The Bubble Store allows you to extend a Bubble with extra functionality, such as polls, event scheduling, location sharing, or longer video clips. These features apply only to the Bubble where they are activated and make communication and collaboration within that group more flexible and interactive.
For whom is a Bubble Store Pack activated?
In Knuff, a Bubble Store Pack is activated for the entire Bubble.
Once a pack is unlocked, all members of that Bubble can use the included features.
Once a pack is unlocked, all members of that Bubble can use the included features.
What does “Sponsor” mean?
In Knuff, “Sponsor” means that you purchase a pack for your entire Bubble.
Once you sponsor a pack, it is unlocked for the Bubble and all members can use the included features together.
Once you sponsor a pack, it is unlocked for the Bubble and all members can use the included features together.
Are purchases in the Bubble Store a subscription?
In Knuff, purchases in the Bubble Store are not a subscription.
Bubble Packs are one-time purchases and do not renew automatically.
Bubble Packs are one-time purchases and do not renew automatically.
Can any Bubble member sponsor a pack?
In Knuff, any member of a Bubble can sponsor a pack.
This means that any Bubble member can purchase a pack for the entire Bubble or contribute to unlocking a pack.
This means that any Bubble member can purchase a pack for the entire Bubble or contribute to unlocking a pack.
Does a Bubble pack also apply to other Bubbles?
In Knuff, a pack only applies to the Bubble in which it was purchased or unlocked.
A pack is activated exclusively for that specific Bubble and is not available in other Bubbles.
A pack is activated exclusively for that specific Bubble and is not available in other Bubbles.
What is the difference between Bubble Packs and Knuff Premium?
Bubble Packs, on the other hand, unlock additional features for a specific Bubble. These features apply to all members within that Bubble.
In short, Knuff Premium is user based, while Bubble Packs are applied to an entire Bubble.
In short, Knuff Premium is user based, while Bubble Packs are applied to an entire Bubble.