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How do I export my email design as a .zip file in Mail Designer 365?
‣ Choose “File" > "Export…” 
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‣ Save your file.
‣ Then, find your saved file in the location that you saved it to.
‣ Right-click the file and choose "Compress “YOUR FILE NAME”" in the menu bar:
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‣ This will create a .zip file:
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Please refer to the following page for further information on how to export your email design as a .zip file:
  • Exporting as a .zip file guide.


Importing designs and preferences from older Mail Designer versions
Mail Designer 365 needs your permission to access your previous designs and app preferences from earlier Mail Designer versions:


  1. Click on "File" > "Import settings and designs."
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  3. When the migration window pops up, select "Grant access" to continue.
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  5. In the next window, simply select "Grant access" again to allow Mail Designer 365 access to the design files in your Library. You do not need to select a different folder.
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  7. Select from the list which settings you would like to copy over to Mail Designer 365 and then click "Import selected."
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  9. Your designs and in-app preferences will then be quickly imported into Mail Designer 365.
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My images aren't being displayed in the Mailchimp Preview Mode
In certain browsers - for example, Google Chrome - mixed http and https content is blocked by default. This can cause images to not be displayed.

At the moment, Mailchimp are serving the images exported from Mail Designer 365 over http. If your browser blocks mixed http and https content on web pages, this will explain why you are unable to see the images when you preview your templates via the Preview Mode.

We are aware of this issue and are currently working with the Mailchimp team to get it rectified.

Workaround
As a workaround, you can update your browser preferences to allow mixed content or switch to a different browser such as Safari, which by default allows mixed content.
What forms of payment do you accept?

In our online store we accept a variety of payment methods:

  • Visa
  • Mastercard
  • American Express
  • PayPal*
  • Personal/Business Checks* (US Orders Only)
  • Bank Transfers* (European Union Only)

* License will be emailed to you once your payment has cleared.

When paying my check or bank transfer, you will receive an email with additional payment details once you have placed your order. Bank Transfer and Check orders are currently not available for Mail Designer Purchases

How to create an in-email link to a calendar event
Using your emails to link out to an upcoming calendar event is a great way to ensure that attendees don't forget to add the event to their calendar.

Below, you will find easy-to-follow instructions on how to link out to events created with Google, Apple and Outlook calendars in your Mail Designer 365 email designs.

Google Calendar


If you've created a Google Calendar event which you want to share with your email subscribers, you will need to create an event link to include in your email.

Here's how:
  1. Set up your event in your Google Calendar.
  2. Click on "Options" > "Publish Event"
  3. Copy the event link to include in your email template. Important: Make sure your calendar is set to public to ensure all recipients will be able to view the event.

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Now you can insert the link into your Mail Designer 365 template; either as a text link, or attached to a call to action button:

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Apple and Outlook Calendar


For Apple and Outlook calendars, you will need to create an .ics file for the calendar event.

Simply set up your event in the calendar, then drag it on to your desktop to create the file:

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Now, upload the file to an online file hosting service (in this example, we will use Google Drive.) Right click the file to create a shareable link which you can insert into your email design:

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Remember to set the file to public if you are sharing it:

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You can now send a link to the calendar event to your subscribers, who can simply download the .ics file to add to their own calendar.

Tip: This tool is another great way of creating custom add to calendar links. Fill out your event's details and select the calendar service you wish to generate a link for (i.e. Google, Office 365, Outlook or Yahoo.) You can then copy the result to use in your Mail Designer 365 design.
How can I adjust the radius of text box corners in order to make its corners rounded in Mail Designer 365?
Adding rounded corners to the background of a text area is not supported directly. However, to create this effect, drag a quadrilateral into an image area. You can find this shape under the "Basic Shapes" category.
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Adjust the size of the image area as well as the size of the shape to fit your needs. You can also change the color of the shape. On right side, you can adjust the corners by moving the corner radius slide.
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Then, drag a text object into the image area to create a text box effect. You can find text objects under "T" icon within the "Contents" tab. Feel free to position the text box and change its font style, font weight, font size, font color, etc. to fit your needs.
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Please refer to the following page for further information on how to create the effect of having rounded text box corners:
  • Rounded Corners guide.


I want to purchase a Small Business Plan
Mail Designer 365 Small Business and Mail Designer 365 Non Profit are both older Mail Designer 365 plans which no longer exist.

Our current plans, Mail Designer 365 Business and Mail Designer 365 Premium Business both include regular updates, all of our newest design features, as well as compatibility with Mail Designer 365 for Teams - and even more exciting new developemts coming soon! Find out more.

Are you looking to buy a plan? You can purchase a Mail Designer 365 Business or Mail Designer 365 Premium Business plan here.
Why aren't my images showing up in MailChimp?
Mailchimp have recently updated their image upload API, which has resulted in some compatibility issues when uploading email designs from third party services.

What can I do?
The latest Mail Designer 365 version includes support for the new image upload API. Templates uploaded using this version will not be affected.

What about older email templates?
If you need assistance with older designs that you've previously uploaded to Mailchimp and are now not working, please contact the Mailchimp team directly to report the problem. We generally suggest to re-upload the old template.

Older Mail Designer versions
Mailchimp no longer supports older versions of Mail Designer, such as Mail Designer 2 and Mail Designer Pro 2. For this reason, if you try exporting a design created using an older version of Mail Designer, you may notice that images are missing from your design.

To ensure compatibility with Mailchimp and other leading email service providers, you should consider upgrading to Mail Designer 365.
Why should I set up a team for Mail Designer 365?
Inviting colleagues to collaborate on email designs as part of a Mail Designer 365 team is the first step towards achieving a more effective workflow. As a team, you have direct access to a number of exclusive benefits to make your design life easier.


Here are a few examples of what you can enjoy as part of a Mail Designer 365 team:


  • One easy system - Manage every aspect of your team via one user-friendly platform.
  • Something for everyone - permissions and plans for the whole team
  • Access to Teamwork features in the app - tag fellow designers in comments and assign design-specific todos
  • Access to Mail Designer 365 Approval - share designs with other colleagues to get their feedback. Works on macOS, Windows, iOS, Android, and more...
  • Accounting made easy - Joint billing means just one combined invoice for your whole team at the end of each billing period.

For more detailed information about the benefits you can enjoy as part of a Mail Designer 365 team, check out our Teams page.

Try it for yourself:
Set up your team today via my.maildesigner365.com.
Which features are available with which plans?
We have a range of plan options available to suit all needs.

A Mail Designer 365 Business plan is intended for everyday email newsletters. This plan offers you access to all the latest Design Ideas, as well as the Borders tool and Teamwork features.

Mail Designer 365 Business Premium plans are intended for users who consider newsletters to be a critical part of their marketing strategy.
This plan offers you all the features available in a Business plan, plus:
  • 24h priority support
  • Tables tool
  • Blend Modes
  • Duotone Filters
  • Vibrancy effects

If you want to cross-upgrade your plan from Small Business (our legacy plan) to Business or Business Premium, you can do so by heading to my.maildesigner365.com.
Mail is saying "unable to load remote content privately" after updating to iOS 15
iOS 15 introduced new privacy features, including one big change called 'Mail Privacy Protection'. When enabled, all images are loaded via Apple's proxy servers to mask the recipient's IP address.

In our testing, this has occasionally caused certain mail images to not load correctly at all (you should see a hint at the top of the Mail app):

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If you are unable to load the images in your email, try deactivating this feature and sending your email again.

To deactivate Mail Privacy Protection, open the Settings app on your iPhone, and choose Mail > Privacy Protection > Protect Mail Activity

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My email looks fine but images aren't being displayed properly via the Mailchimp view in browser link
Certificate issues which occur in certain browsers - for example, Google Chrome - can cause images to not be displayed due to security measures.

Previously, Mailchimp were serving the images exported from Mail Designer 365 over http and the "view in browser" webpage was being served over https. If your browser settings were set up to not allow mixed http and https content on web pages, this will explain why you were unable to see the images.

Mailchimp have recently resolved this issue for new images uploaded to their service. The latest Mail Designer 365 version supports these changes and is fully compatible with Mailchimp.

If you are still experiencing this with your older designs, please contact the Mailchimp team for support.
How do I access my backed up templates?
Mail Designer stores all of its categories and designs on your Mac. For example, if you are using Time Machine Backup, and you want to access your Mail Designer templates please follow the following steps:

  • Navigate to the folder: Your username/Library/Group Containers
  • In this folder you will see a Folder ending in .Mail Designer
  • Navigate to Documents/MD365 within this folder
  • Restore the MD365 folder to your new Mac

After you have restored the directory, simply open Mail Designer 365 and select "File" > "Import settings and designs" to import the documents to your new library.

Tip: To quickly view the location of your designs, click your chosen template whilst holding "Ctrl" and then select "Show in Finder."
Error - "Unable to authenticate with the current session's credentials."
{S_1059}

Your mail account password may be wrong or empty (see Mail Accounts in Preferences).

Or you are trying to send your design from an iCloud account with 2-factor authentication set up. In this case, you will need to set up an app-specific password for Mail Designer.

Apple's support page has more information on how to set this up.
Can I render email previews for various email clients like Outlook versions, Hotmail, Gmail, Windows 10 Mail, Android emails, etc. in Mail Designer 365?
Currently, you will need to use outside services to render email previews for various email clients. We recommend trying litmus.com to check out the previews of your email newsletters for different clients. You can send a test mail to this service and it lets the mail render on various email clients, captures the output, and then displays the previews.
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Mail Designer 365 does provide a preview for mobile devices. Keep in mind that this is only for the sole purpose of providing a rough idea of how the newsletter may look like on mobile devices. The actual rendering may be different, depending on the email client.
{S_952_50%}
Please visit this page for further information on how to preview your design for different email clients:
  • Checking your design on different email clients guide.


I forgot my password for my Mail Designer account.
Forgot your password? No problem!

You can reset your password for your equinux ID.

How can I add multiple links in an image within my Mail Designer 365 email design?
You are only allowed to add one link per image area.

{S_847}

However, if you want to create the effect of having one image with multiple links, then check out our video tutorial:

Watch our video tutorial here:



{YOUTUBE_zKnpE88y8Tc}

Also, please refer to the following page for a step-by-step guide on how to create the effect of having one image with multiple links:
  • One image with multiple links guide

My regular AOL password isn't working when I set up my email account
Like many other email clients today, AOL require app-specific passwords when setting up your AOL email address in another app or service.

If you want to use your AOL email account to send email designs via Mail Designer 365, you will need to generate a special password. Here's how:

  1. Log in to your AOL account and go to your account settings
  2. Go to the "Account Security" tab and choose "Manage app passwords."
  3. From the dropdown menu, select "Other" and give the app a name (i.e. Mail Designer 365)
  4. Click "Generate" to create a new password. This will appear on your screen

{S_1240_70%}

This password you have just created is the password you will need to use to set up your AOL account in Mail Designer 365.
What are the different team roles and what do they mean?
Mail Designer 365 is built for teams. If you create a team in the app, you can assign users with a personalised role based on their needs. Here's a quick breakdown of which roles are available and what they all mean:

  • Team member: Doesn't get any license auto-assigned, but can be manually assigned a plan.
  • Marketer: Automatically assigned a Mail Designer 365 Approval license, if one is available, for the new web-based Approval feature
  • Designer: Automatically assigned a Mail Designer 365 app license, if one is available
  • Admin: Has full access to the web UI and can add / remove team members. You can optionally assign an admin a plan as well.

If you are interested in creating a Mail Designer 365 Team, you can find more information on our Teams page.

You can set up a team via my.maildesigner365.com.
How do I add emojis and symbols to my text in Mail Designer 365?
Mail Designer 365 supports special characters, which you can add to your text to create icons for call-to-action buttons or as a way to simplify your messages.

To add special characters:


‣ Open your email template if it is not already opened.
‣ Choose “Edit" > "Emoji & Symbols”
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You have different options from different categories like emojis, arrows, bullet points, stars, currency symbols, latin alphabet, trademark symbols, other letterlike symbols, math symbols, parentheses, pictographs, and punctuations.

Please refer to the following page for more information on how to add emojis and special characters in Mail Designer 365:
  • Emojis and special characters guide.

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    Mac OS X 10.4 or higher
    Internet-Connection (required for activation)

    Mail Designer 2.6.6
    Start Download
    Start Download
    Release Date: 10.01.2017

    Works with:
     
    • Mac OS X 10.7 - macOS Sierra 10.12
    • Download for existing customers only.
      New customer? Check out Mail Designer 365
      Version History
    Mail Designer
    Start Download
    Start Download
    Release Date: 17.09.2014

    Works with:
     
    • Mac OS X 10.6.8 - OS X 10.9 Mavericks
    • Intel Mac
    Mail Designer Pro 2.6.1
    Start Download
    Start Download
    Release Date: 23.05.2016

    Works with:
     
    • Mac OS X 10.7 - OS X 10.11 El Capitan
      Version History
    Mail Designer 2.6.6
    Start Download
    Start Download
    Release Date: 10.01.2017

    Works with:
     
    • Mac OS X 10.7 - macOS Sierra 10.12
    • Download for existing customers only.
      New customer? Check out Mail Designer 365
      Version History
    Mail Designer
    Start Download
    Start Download
    Release Date: 17.09.2014

    Works with:
     
    • Mac OS X 10.6.8 - OS X 10.9 Mavericks
    • Intel Mac
    Mail Designer Pro 2.6.1
    Start Download
    Start Download
    Release Date: 23.05.2016

    Works with:
     
    • Mac OS X 10.7 - OS X 10.11 El Capitan
      Version History
    Mail Designer 2.6.6
    Start Download
    Start Download
    Release Date: 10.01.2017

    Works with:
     
    • Mac OS X 10.7 - macOS Sierra 10.12
    • Download for existing customers only.
      New customer? Check out Mail Designer 365
      Version History
    Mail Designer
    Start Download
    Start Download
    Release Date: 17.09.2014

    Works with:
     
    • Mac OS X 10.6.8 - OS X 10.9 Mavericks
    • Intel Mac
    Mail Designer Pro HS
    Start Download
    Start Download
    Release Date: 26.01.2018

    Works with:
     
    • macOS 10.13 High Sierra
    • Separate Mail Designer Pro HS upgrade license required
    Mail Designer Pro 2.6.1
    Start Download
    Start Download
    Release Date: 23.05.2016

    Works with:
     
    • Mac OS X 10.7 - OS X 10.11 El Capitan
      Version History
    Mail Designer Pro HS
    Start Download
    Start Download
    Release Date: 26.01.2018

    Works with:
     
    • macOS 10.13 High Sierra
    • Separate Mail Designer Pro HS upgrade license required
    Mail Designer Pro 3.5
    Start Download
    Start Download
    Release Date: 30.06.2017

    Works with:
     
    • Mac OS X 10.9 - macOS 10.12 Sierra
    • Download for existing customers only.
      New customer? Check out Mail Designer 365
    Mail Designer Pro 2.6.1
    Start Download
    Start Download
    Release Date: 23.05.2016

    Works with:
     
    • Mac OS X 10.7 - OS X 10.11 El Capitan
      Version History
    Mail Designer 365
    Start Download
    Start Download
    Release Date: 30.08.2023

    Works with:
      macOS 10.13 High Sierra - macOS 13 Ventura
    Mail Designer 365
    Start Download
    Start Download
    Release Date: 15.02.2023

    Works with:
      macOS 10.13 High Sierra - macOS 13 Ventura
    Mail Designer 365 1.9.4
    Start Download
    Start Download
    Release Date: 05.02.2020

    Works with:
      OS X 10.11 - macOS 10.15 Catalina
    Spot Maps 1.3.2
    Start Download
    Start Download
    Release Date: 23.01.2018

    Works with:
      OS X 10.11 - macOS 10.14 Mojave

    Spot Maps 1.3.1
    Start Download
    Start Download
    Release Date: 02.09.2016

    Works with:
      Mac OS X 10.7 - OS X 10.10
    noDownload
    noDownload
    VPN Tracker 365
    Start Download
    Start Download
    Release Date: 06.09.2023

    Works with:
     

    Ready for macOS 14 Sonoma
    macOS 13 Ventura
    macOS 12 Monterey
    macOS 11 Big Sur
    macOS 10.15 Catalina
    macOS 10.14 Mojave
    macOS 10.13 High Sierra

    Supported devices

    • Apple M1 and M2 Macs
    • Intel-based Macs

    Free Trial

    • Company Connect: test for 30 days, 3 minutes per connection
    • World Connect: 24h trial

    VPN Tracker 365
    Start Download
    Start Download
    Release Date: 20.12.2022

    Works with:
     

    macOS 13 Ventura
    macOS 12 Monterey
    macOS 11 Big Sur
    macOS 10.15 Catalina
    macOS 10.14 Mojave
    macOS 10.13 High Sierra
    macOS 10.12 Sierra
    OS X 10.11 El Capitan

    Supported devices

    • Apple M1 and M2 Macs
    • Intel-based Macs

    Free Trial

    • Company Connect: test for 30 days, 3 minutes per connection
    • World Connect: 24h trial

    VPN Tracker 365
    Start Download
    Start Download
    Release Date: 11.01.2022

    Works with:
     

    macOS 12 Monterey
    macOS 11 Big Sur
    macOS 10.15 Catalina
    macOS 10.14 Mojave
    macOS 10.13 High Sierra
    macOS 10.12 Sierra
    OS X 10.11 El Capitan

    Supported devices

    • Apple M1 Macs
    • Intel-based Macs

    Free Trial

    • Company Connect: test for 30 days, 3 minutes per connection
    • World Connect: 24h trial

    VPN Tracker 10
    Start Download
    Start Download
    Release Date: 21.08.2018

    Works with:
     

    macOS 10.13 High Sierra
    macOS 10.12 Sierra

    VPN Tracker 9
    Start Download
    Start Download
    Release Date: 16.01.2020

    Works with:
     

    macOS 10.12 Sierra
    OS X 10.11 El Capitan
    OS X 10.10.5 Yosemite
    OS X 10.9.5 Mavericks

    VPN Tracker 8.1.4
    Start Download
    Start Download
    Release Date: 27.07.2015

    Works with:
     
  • OS X 10.10 Yosemite, OS X 10.9.5 Mavericks
  • Internet connection
  • VPN Tracker 7.1.1
    Start Download
    Start Download
    Release Date: 28.08.2014

    Works with:
     
  • OS X 10.8 Mountain Lion, OS X 10.7.5 Lion
  • Internet connection
  • VPN Tracker 6.4.7
    Start Download
    Start Download
    Release Date: 28.08.2014

    Works with:
     
  • Supports Mac OS X 10.5 - 10.6
  • Internet connection
  • VPN Tracker 5.4.4
    Start Download
    Start Download
    Release Date: 02.10.2009

    Works with:
     
  • Mac OS X 10.5 or 10.6 (32-bit Kernel only)
  • Internet-Connection (required for activation)
  • VPN Tracker 365
    Start Download
    Start Download
    Release Date: 06.09.2023

    Works with:
     

    Ready for macOS 14 Sonoma
    macOS 13 Ventura
    macOS 12 Monterey
    macOS 11 Big Sur
    macOS 10.15 Catalina
    macOS 10.14 Mojave
    macOS 10.13 High Sierra

    Supported devices

    • Apple M1 and M2 Macs
    • Intel-based Macs

    Free Trial

    • Company Connect: test for 30 days, 3 minutes per connection
    • World Connect: 24h trial

    VPN Tracker 365
    Start Download
    Start Download
    Release Date: 20.12.2022

    Works with:
     

    macOS 13 Ventura
    macOS 12 Monterey
    macOS 11 Big Sur
    macOS 10.15 Catalina
    macOS 10.14 Mojave
    macOS 10.13 High Sierra
    macOS 10.12 Sierra
    OS X 10.11 El Capitan

    Supported devices

    • Apple M1 and M2 Macs
    • Intel-based Macs

    Free Trial

    • Company Connect: test for 30 days, 3 minutes per connection
    • World Connect: 24h trial

    VPN Tracker 365
    Start Download
    Start Download
    Release Date: 11.01.2022

    Works with:
     

    macOS 12 Monterey
    macOS 11 Big Sur
    macOS 10.15 Catalina
    macOS 10.14 Mojave
    macOS 10.13 High Sierra
    macOS 10.12 Sierra
    OS X 10.11 El Capitan

    Supported devices

    • Apple M1 Macs
    • Intel-based Macs

    Free Trial

    • Company Connect: test for 30 days, 3 minutes per connection
    • World Connect: 24h trial

    noDownload
    noDownload
    noDownload
    noDownload
    noDownload
    noDownload
    noDownload
    noDownload
    noDownload
    noDownload
    noDownload
    noManual
    noDownload
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