If you can no longer log in to the TV Pro or Live TV app and do not receive an email to reset your password, the following may be the cause:
No account with this email address
- Password reset only works if an account actually exists with the entered email address.
- Check if you may have registered with a different email address.
Check old emails
- Search your email inbox for previous emails from @equinux.com.
- If you find such emails, your account was probably created with this email address.
- Try logging in with this address or performing the password reset for this email address.
If no emails are found
- If you do not find any emails from @equinux.com, you probably have not yet created an account.
- In this case, you can simply create a new account with your current email address.
I purchased a license – how do I get my access back?
If you have already made a purchase, but no account exists with your current email address, you can restore your purchases in the app:
Create a new account
- If you did not have an account before, create a new account in your TV Pro or Live TV app.
Restore purchases
- Open the app and navigate to the settings.
- Select the “Restore Purchases” option.
- Important: This must be done with the Apple ID with which you originally made the purchase.
Use the correct app
- Make sure you are using the correct version of the app. For example, if you made your purchase via the TV Pro Mediathek iOS app, you must use exactly this app to restore it.
Check purchases in Apple ID
- If you are unsure with which Apple ID you made the purchase, you can check this in the App Store under:
Settings > Apple ID > Subscriptions.
- Alternatively, you can check under Purchases in the App Store which apps are linked to your Apple ID.
What to do if the restoration does not work?
If you continue to have problems:
- Restart the app and try again.
- Log out and log back in with your Apple ID in the App Store.
