Frequently Asked Questions
Mail Designer 365 doesn't recognize my purchase / can't find my plan?
First, please try signing out and back in again. This will tell Mail Designer 365 to re-fetch all of your account details, including your plan.
If that's not working, double-check that the email address you have signed in with matches the email address you used to purchase.
If this does not work and your Mail Designer 365 app does not seem to recognize this purchase, please contact support and send us some debug information:
‣ Hold the alt ⌥ key or option key on your keyboard ‣ Select "Help" > "Send Debug Logs..." from the menu