Frequently Asked Questions
In September 2021, root certificates for "Let's Encrypt" expired. Because Apple has not updated older Mac OS X versions (10.9 - 10.11) with current root certificates, problems occur on these systems when communicating with secure websites. If you have noticed that many websites are no longer loading correctly in Safari, this is most likely the reason.
Note: This is a general Mac OS X problem that affects many applications and websites.
Secure communication with my.vpntracker.com - the service behind VPN Tracker 365 - is also affected.
How to fix the problem:- Install the correct VPN Tracker version for your system:
- Mac OS X 10.9 or 10.10: VPN Tracker 365 20.0.1
- Mac OS X 10.11: Download the latest VPN Tracker version
- Add the current root certificates:
- Visit our troubleshooting page
- Download the profile there
- Open it from the Downloads folder
- Double-click the profile to open it in System Preferences and confirm the installation
- Restart VPN Tracker and log in again
If the problem persists:
- Open Safari
- Go to Preferences > Privacy > Manage Website Data
- With the search, you can find and remove all data for 'equinux' and 'vpntracker'
Older VPN Tracker versions may also have certificate problems. Because these versions are end-of-life, we can no longer offer support for them. The above steps should also apply to these versions. To get support and use VPN Tracker on the latest macOS versions, please purchase a modern VPN Tracker license.