Frequently Asked Questions

VPN Tracker may prompt you for different passwords depending on the action you're performing. This guide explains what each prompt means and which password you should enter.

1. Your Mac Password

When is it needed?
– Installing VPN Tracker
– Approving system extensions

Why?
macOS requires your administrator password to authorize changes on your system.

Where do I find it?
This is your local Mac password – the one you use to log in when your Mac starts up.

2. Your equinux ID (VPN Tracker Account)

When is it needed?
– Logging into the VPN Tracker app (Mac or iOS)
– Accessing your account at my.vpntracker.com

Why?
This is your personal VPN Tracker account, giving you access to your plan, team, connections, and device settings.

Where do I find it?
This password is usually saved in your Keychain or Passwords app under “id.equinux.com”.

3. Pre-Shared Key (PSK) / Shared Secret

When is it needed?
– When setting up or connecting to a VPN connection

Why?
Some VPNs use a PSK to authenticate users. This key must match what’s configured on the VPN gateway.

Tip for Teams: Admins can share pre-configured VPN connections via TeamCloud to avoid PSK confusion.

Where do I find it?
This is usually set by your company’s VPN admin and stored in the connection. You typically don’t need to know it yourself.

4. Your Company Login (XAUTH Credentials)

When is it needed?
– When connecting to a company VPN

Why?
You may need to enter your company login (often the same credentials you use at work) to authenticate with the VPN.

Where do I find it?
You should have received it from your IT team — and hopefully not written it on a Post-it under your keyboard.