Frequently Asked Questions

Not to worry. There are a few reasons why this can happen but rest assured we will always get you up and running - sooner, rather than later!

The most common cause behind this is that you have multiple equinux IDs and you have tried to activate the software again using your equinux ID that doesn’t actually have the license registered to it. So when it says: ‘registered to another user’ - it actually means YOU! The software just doesn’t know you’ve got 2 accounts.

So obviously the best way to sort this out is to use your equinux ID that does have the license registered to it and then you’ll be ready to go.
If you have nothing on your other account it would be great if you could send us a quick email explaining that you have 2 IDs and we can delete the one you don’t need.
If you would also like to have everything on one account and have us delete the spare you can transfer your licenses from one account to the other. Just click the link to find out how.

Sure that’s not the reason?

Then all you need to do is drop us an email stating your equinux ID and the Activation Code you were trying to use, along with some proof of purchase. A scanned receipt or confirmation email will do just fine. Then we can have a look at everything and sort your account out so that you can get on with using the software you bought!