About equinux
 Products
Support
 Store
 

equinux VPN Tracker, TOWER ONE Mail Designer 365, LTV TV Pro - Frequently Asked Questions

Frequently Asked Questions

tizi Support ... TV Pro / Live TV Support ...
Deutsch (de) English (en) Français (fr) Nederlands (nl) Italiano (it) Español (es) Polski (pl) Magyar (hu) Română (ro) Croatia (hr) Svenska (sv) Dansk (da) ไทย (th) Türkçe (tr) 한국어 (ko) 日本語 (ja) Català (ca) Slovenský (sk) Čeština (cs) Ελληνικά (el) Indonesia (id) עברית (he) Suomi (fi) Norwegian Bokmål (nb) Tiếng Việt (vi) Slovenščina (sl) भाषा (hi) Melayu (ms) Русский (ru) 中文（香港）(zh-HK) 中文（繁體）(zh-Hant) 简体中文 (zh-Hans)
🔍
Lorem ipsum dolor sit amet, consectetur adipiscing
Lorem ipsum dolor sit amet, consectetur adipiscing
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut
Lorem ipsum dolor sit amet,
Lorem ipsum dolor sit amet,
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore
Lorem ipsum dolor sit amet,
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam,
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut
How do I activate my VPN Tracker license?
Which software could be responsible for VPN Tracker not working properly on my system?
What are the requirements for SonicWALL Simple Client Provisioning with VPN Tracker?
VPN Tracker says my local and remote networks conflict. How do I fix this problem?
How can I get access to Beta updates for VPN Tracker 365?
How can I change the network address used by VMware or Parallels? It conflicts with my VPN's remote network.
How can I connect to my WatchGuard Firebox Edge device with VPN Tracker?
Having issues with my VPN connection. How do I create a Technical Support Report (TSR) on Mac, iPhone &iPad?
Is my VPN gateway compatible with VPN Tracker?
Can I consolidate licenses from two separate accounts?
What to do if "Shimo 5 can't be opened"
Does VPN Tracker work on Macs with Apple M2 chips?
Which hardware (MAC) address will be used for DHCP over VPN with SonicWall devices?
Does VPN Tracker support virtual machines (VMs)?
I am getting the error: "PPTP connect errno = 61 Connection refused"
I have a PPTP connection setup and can not connect. What can I do?
What additional settings are available for connections to Cisco devices?
Can I use a TheGreenBow IKEv1 connection with VPN Tracker?
Why are DH groups 1–13 no longer supported in macOS 26 for IPSec?
Do L2TP connections support 2-Factor Authentication?
Which IPSec algorithms were removed in macOS Tahoe?
Why use Remote Connection Wipe? Can’t I just lock a user out on my VPN gateway?
What hardware do I need for a VPN?
I have an older license and a new license, why are the prices different?
Why doesn't my certificate show up in the "Local Certificate" list?
I got a "Legacy System Extension" warning?
Where can I download WireGuard for Mac?
Why is VPN Tracker permanently prompting me to install an update?
macOS is saying a System Extension is blocked?
How can I update the address or email address of my equinux ID?
Does FortiClient VPN work on Mac?
Can I use VPN Tracker on my Mac with PPTP connecting to a personal hotspot?
What data does a Technical Support Report (TSR) contain? Is the TSR encrypted?
Feedback helps!
Which WireGuard client can I use on Mac?
What’s the best alternative VPN client for macOS Tahoe?
What is NAT-Traversal and how do I rule out problems with NAT-Traversal?
Using VPN Tracker in teams
What is a VPN connection?
I am seeing a message "account locked for security reasons"?
How do I take a screenshot on the Mac?
I'm getting "VPN Gateway Not Responding (Phase 1)" and use a service like DynDNS
I can’t remove a member from my team
My Office network uses the same IP range as my home network. What can I do?
Does VPN Tracker 365 offer team and consulting features?
Is there a VPN client for macOS 26 that works with older IPSec configurations?
What is a good way to benchmark VPN throughput?
I'm given a 'Server Certificate error' during Activation?
How do I set up a PPTP connection with VPN Tracker?
What is the easiest way to reconnect to a macOS Server VPN on macOS 26
How can I backup my VPN Tracker settings?How can I copy my VPN Tracker settings to my new Mac?
How can I disable SSL VPN on FortiGate?
What Is PPTP VPN? (Point-to-Point Tunneling Protocol)
I am connected to a VPN server but can't access regional content. What should I do?
Alternative to Shimo?
My L2TP connection is giving a socket error message
I’m a consultant — how can I keep my client connections organized in VPN Tracker?
My Personal Safe has a download error, how can I fix it?
How Can I Print Documents on My Home Printer While Using VPN Tracker Remotely?
Backend components are disabled in the system. How can I enabled them again?
What are TeamCloud Groups?
Is SonicWALL NetExtender or Mobile Connect Affected by the Data Breach?
Which VPN client supports IKEv2 on macOS 26 with legacy settings?
Does VPN Tracker suport Layer 2 (TAP) OpenVPN connections?
How much does TeamCloud cost?
What VPN Tracker settings do I need for a Zyxel IKEv2 VPN connection on Mac?
How can I uninstall VPN Tracker 365?
I have bought a personal license of VPN Tracker. Can I use this on multiple computers at the same time?
Do my colleagues get admin privileges for my equinux ID when I assign them a VPN Tracker 365 plan?
Why can’t VPN Tracker obtain an IP address from my SonicWall?
Can I connect to my Cisco AnyConnect SSL VPN connection on my iPhone?
Which routers can I connect to with VPN Tracker?
How to Check if Your SonicWALL VPN Configuration Was Stolen
Why can't I authorize VPN Tracker in System Preferences?
Unrecognized charge from equinux
How does Personal Safe deal with data conflicts?
How do I install VPN Tracker on a new Mac if my old computer no longer works?
Can I establish a VPN tunnel within an existing VPN tunnel (tunnel-in-tunnel)?
What's the most secure VPN connection?
I am using the Option comp-lzo no in my OpenVPN connection and I have trouble creating a connection with VPN Tracker.
Do I need to replace my macOS Server to get my VPN working again
I set up a WireGuard connection on my Fritzbox and imported it into VPN Tracker. When I connect to the Fritzbox via VPN, all internet traffic is routed through the Fritzbox. How can I prevent this?
What’s the difference between Fortinet SSL VPN and IPsec?
I'm a reseller. How can I transfer VPN Tracker 365 plans to my customers?
I need to enter my Macs password each time I connect an openVPN tunnel. Why?
Wie verbinde ich mich mit meiner Telekom Digitalisierungsbox über VPN?
I accidentally deleted or changed my VPN connection? Where can I access backups?
What Caused the SonicWall Cloud Backup Breach?
How do I get my activation code?
Is WireGuard compatible with MacBook?
How can I get access to Nightly updates for VPN Tracker 365?
How do I use VPN Tracker to connect to a server?
What are VPN Shortcuts?
My VPN gateway offers an IPsec and L2TP option. Which one should I choose?
Why does VPN Tracker tell me, the application is corrupt and needs to be re-installed?
What is a "Peer Hangup" error?
Is it true that IKEv1 Aggressive Mode is less secure than IKEv1 Main Mode?
TeamCloud is displaying an "unknown download error"
Error: System Extension - app must be in Applications?
I am having issues with my FortiSSL connection. Could it be due to the “Strict Host Check”?
Does VPN Tracker support AWS VPN connections?
My VPN stopped working after updating to macOS 26 – what can I do?
My connection times out at the beginning of connection establishment ("VPN Gateway not responding (Phase 1)") when using SonicWALL Simple Client Provisioning, but works fine using DHCP over IPsec.
Why am I getting an "Update error" message?
Where can I manage my VPN Tracker accounts?
I get the error message “WireGuard® Key Could not be found or loaded from Keychain”
VPN Tracker 365: Constantly improving
I have trouble creating a LANCOM connection based on an '.ini' file I received, can you help me?
What to do if WireGuard won’t open on Mac?
OpenVPN connection to Ubiquiti Unifi Gateways does not work
Can VPN Tracker handle Fortinet VPN 2FA on macOS and iOS?
Why does my existing connection stop working, as soon as I configuring multiple VPN tunnels on the VPN gateway?
What is the difference between VPN Tracker and the built-in VPN feature in macOS?
Why doesn’t my IKEv2 VPN connect after upgrading to macOS 26?
I'm getting a Keychain error message when signing in
My VPN connection isn’t working over my TP-Link router at home
Which Mac VPN client is the most reliable?
Why is my IPSec VPN using DES or 3DES no longer working on macOS 26?
I'm a registered reseller. Can I resell VPN Tracker 365 plans to my customers?
What are the system requirements for VPN Tracker?
I want to transfer my license to another person. How can I do that?
Should I migrate away from macOS Server VPN
Connection Drops during Rekeying using TCP with OpenVPN connections
How do I fix issues with random MAC Addresses under macOS Sequoia
Can you help me set up a VPN connection for my Ubiquiti EdgeRouter?
Is VPN Tracker compatible with Open Core Legacy Patcher (OCLP)?
Can I use different versions of VPN Tracker on the same Mac?
Why do I have to submit my email address to download software?
Do you offer monthly VPN Tracker 365 plans?
How can I activate automatic renewals?
Can I adjust the number of VPN Tracker 365 plans in my subscription?
Does VPN Tracker work on macOS Sequoia with Fortinet SSL VPN?
System Components can't be loaded?
Is Fortinet getting rid of SSL VPN?
What would I need Remote Connection Wipe for?
Why are Blowfish and CAST-128 not available in VPN Tracker when running on OS X 10.8 Mountain Lion or newer?
How can I identify issues with my internet connection, for example, when receiving error messages that a specific server could not be reached?
What is Dead Peer Detection (DPD)?
What Should SonicWALL Administrators Do After the Leak?
Are SonicWall SSLVPN Devices Compromised in the Breach?
What is an equinux ID?
Backend components failed to install. What can I do?
What are the phases in IKEv2?
Is there a difference between the software you sell on your website and the version on the Mac App Store?
My Cisco EasyVPN connection initially works fine, but then disconnects or reconnects unexpectedly.
What Data Was Exposed in the SonicWALL VPN Breach?
Is it possible to use VPN Tracker with a 64 bit Kernel?
Should I be using the VPN Tracker World Connect Mac App or download VPN Tracker from your website?
Connection Safe "could not be downloaded" error
My VPN connection to a Watchguard device is inaccessible for no apparent reason.
What do I need to use 2FA for my VPN connection?
Which is faster: IPSec or SSL VPN?
Does VPN Tracker support all major VPN protocols?
What is a VPN?
Looking for your invoice?
Can you guarantee that VPN Tracker will work in my network?
VPN Tracker system components failed to install (e.g. OSSystemExtensionErrorDomain error 10): What can I do?
TeamCloud settings
Why can't I connect to my Fortigate device if XAUTH is enabled?
Is there a WireGuard® app for Mac?
How to migrate a Windows PPTP VPN connection to a Mac
Why are DH groups 1–13 no longer supported in macOS 26 for IKEv2?
What ist XAUTH? What do I have to enter there?
How secure is TeamCloud?
I’m having trouble connecting to my Sonicwall using the “Sonicwall Mobile Connect for Mac and iOS” client on my Mac and iOS devices. Every time I try to establish a connection, I receive the message “This is not a SonicWall SSL VPN server.” What should I do?
There was an issue decrypting this connection
What is Personal Safe? Why should I use Personal Safe?
How can I remove a device from my account?
How do I access files over VPN on a Mac?
How can I save my password for Cisco AnyConnect VPN client?
Can I use certificates or smart cards in VPN Tracker?
How do I remove the VPN Tracker System Extension?
What is a good SecuExtender alternative for Mac if my school uses Windows?
How can I use only a specific network for my connection?
Why is Skype unable to make calls as soon as my VPN Tunnel is up?
Why is it so important that a certificate is stored correctly on the VPN gateway?
Which VPN Protocols does VPN Tracker support?
Does VPN Tracker for Mac support the latest macOS version?
How does the order process work?
My DNS is not working correctly when I check it with NSLookup and other tools
I want to manage the renewal settings for my VPN Tracker plan. How does this work?
I can't complete my order via credit card
Which file formats can be imported with VPN Tracker?
My credit card payment was denied?
I switched off the “Auto-Renewal” option for my plan. Why do I now see a different price after expiration?
FortiGate: Should I Use IPsec or SSL-VPN?
What is DynDNS or DDNS and why do I need this for my VPN connection?
How do I create a VPN on Mac?
How do I change the language settings of my software?
Does VPN Tracker support one-time passcode (OTP) tokens, such as CRYPTOCard or RSA SecurID?
How does VPN Tracker handle dropped connections?
I'm having problems with my OpenVPN connection, the connection keeps dropping out. I am using the “TLS-Crypt” option on the OpenVPN server.
Who should test pre-release versions?
I have already set up VPN connections with VPN Tracker on my Mac. Can I use them on my iPhone or iPad?
Is there a free trial for VPN Tracker?
How can I create a master password for VPN Tracker 365 with Personal Safe that's different from my equinux account?
Does VPN Tracker 365 support the latest macOS versions like Sequoia or Tahoe?
VPN Tracker Enterprise Rollout
My password is being rejected in the application, but it works on your website?
Why Did My SonicWALL VPN Connection Settings Change in VPN Tracker?
My renewal is failing due to a card decline. What can I do?
What is SonicWALL Simple Client Provisioning?
Where are VPN Tracker's log files?
When will VPN Tracker for Windows be available?
Is there a deadline for canceling my subscription if I wish to opt out?
How do I set up a VPN connection to my Sophos XG Firewall?
I can't sign in – "Authorization failed"
What is a purchasing account?
What is VPN Tracker?
How can I fix macOS Server VPN not working errors on macOS 26
Can I undo Remote Connection Wipe?
How do I get system log messages?
Why did my VPN work on macOS Sequoia but not on macOS Tahoe
Why do I have to confirm the VPN gateway certificate every time?
Why may an IKEv2 VPN connection suddenly fail to connect?
How do I import Tunnelblick connections into VPN Tracker for Mac?
How can I cancel my VPN Tracker renewal?
How to Fix the Error: Unable to Add VPN Configuration
Is the equinux Online Store secure?
How to set 'Use default gateway for remote network' for VPN on a Mac
How do I upgrade my VPN Tracker edition to Pro or VIP?
Can you help me set up a VPN connection for my NETGEAR Nighthawk router?
Why does my Internet stop working after connecting to my VPN?
Do I need VPN Tracker Pro?
Does VPN Tracker support XAUTH?
Were All SonicWall Customers Affected by the Data Leak?
Why does SonicWall log “Land attack dropped” on some connections from VPN Tracker 365?
Why does my SonicWall SCP connection time out even though the gateway is running?
Will VPN Tracker support future macOS versions for Fortinet SSL VPN?
How do I cancel my VPN Tracker trial?
How do I improve the performance of file sharing (AFP or SMB) over VPN?
How can I connect to a Cisco VPN?
Your old VPN app stopped working? Tip for Shimo / TheGreenBow / IPSecuritas and others…
Is IKEv1 insecure?
Does VPN Tracker for Mac support macOS 27 Golden Gate?
Does VPN Tracker support SSL VPN?
Are SonicWALL Firewalls Still Safe After the Data Breach?
Does VPN Tracker support legacy algorithms required by macOS Server VPN
Which IKEv2 algorithms were removed in macOS 26 Tahoe?
Why does IKEv2 with FortiToken fail intermittently on FortiOS 7.2.x?
Can I create L2TP VPN, PPTP VPN, SSL VPN or OpenVPN connections with VPN Tracker?
Can I use VPN Tracker in a zero-trust or hybrid work environment?
How can I consolidate VPN Tracker 365 licenses?
How can I upgrade to the latest VPN Tracker version?
Join a VPN Tracker 365 team
Can you help me set up a VPN connection for my TP-Link SafeStream router?
I don't see "Allow" for the System Extension in System Preferences
What should I do if Fortinet SSL VPN is not working on Mac?
Can I use VPN Tracker on both Mac and iOS?
Why do I lose access to my local networks with a Unifi Dream Machine (UDM) OpenVPN connection?
How Did Hackers Access SonicWall Firewall Configuration Files?
Why has the lifetime of certificates been shortened further and further in recent years?
Why does my connection sometimes work and sometimes not, especially when using personal hotspots or LTE/5G routers?
Can I share VPN Shortcuts with my team?
How can I recover a deleted Keychain or missing passwords on macOS?
My VPN connection data has been uploaded to my Personal Safe. How do I completely purge and delete that connection data from my Personal Safe?
Is setting up my connection on my.vpntracker secure?
What will happen in the free session?
How do I change my Team Name?
How to Manage SonicWALL PSK Updates Across All VPN Users
I've lost my equinux ID or my password!
I changed my password and now get an error message when I try to use my Personal Safe
I own two computers and I want to use VPN Tracker on both of them at the same time. How many licenses do I need?
My connection request in VPN Tracker is rejected with "No Proposal Chosen". What can I do?
I don't want to renew my VPN Tracker plan, what do I have to do?
Does VPN Tracker support OpenVPN connections?
The VPN seems connected but I can't connect to my server or transfer data. What is wrong?
How do I make all traffic go through the VPN tunnel?
Why is VPN Tracker asking me to install a Network Extension?
How can I remove a payment method?
How do I get my free session?
Accounting: Accessing backups
Does all network traffic go trough the VPN tunnel after the connection has been established?
Why does my OpenVPN connection to a Synology suddenly stop working over UDP?
How do I share a connection using TeamCloud
Does VPN Tracker support Fortinet SSL VPN on macOS?
Why can't I assign myself an IP address that lies within the remote network?
What plan do I need for Remote Connection Wipe?
CleanMyMac X claims Mail Designer 365 is infected by XCSSET
How to connect to a company VPN
Can I use VPN Tracker connections from Parallels, VM Ware Fusion or any other virtualization environments?
Transferring VPN connections and shortcuts from your reseller account to your personal account
Can I still use DES or 3DES with IKEv2 on macOS 26?
Do I need the official Fortinet VPN client (FortiClient) for Mac?
How can I record network traffic?
Is VPN Tracker PCI DSS compliant?
How do renewals of my VPN Tracker 365 plans work?
What is the Pre-Shared key and how do I get it?
What is Corporate Branding and how can I set it up?
Download warning in Safari?
How can I verify my email address to start using VPN Tracker 365?
Can I use the Personal Hotspot on my iPhone or smartphone to connect to VPN on the Mac?
Does VPN Tracker work on PC?
What is the difference between VPN Tracker and SonicWALL VPN clients?
How can I move my VPN connections to a new Mac?
Which WatchGuard Routers are supported and tested with VPN Tracker?
Can you help me set up a VPN connection?
I am working from home. How do I use VPN to connect my Mac to my office network?
How do I set up WireGuard on a Mac?
Kann ich mein Fritzbox VPN so konfigurieren, dass nicht der gesamte Internetverkehr darüber geht?
Why is my PPTP connection failing with “VPN Gateway Not Responding (GRE)”?
I’m having issues with a Cisco AnyConnect gateway. What can I do?
Where can I enter the username I received from my network administrator?
I've already purchased but want to change to a different license
I forgot my equinux ID and/or password. What's next?
Can VPN Tracker replace my Windows VPN client?
Will all of my previous connections and settings be migrated when I upgrade?
Can I use WireGuard on macOS with FritzBox?
Which VPN Tracker edition do I need to buy now?
Can I still use my L2TP macOS Server VPN on macOS 26 Tahoe
Can I install VPN Tracker using brew / homebrew via terminal?
Why am I being asked for a password in VPN Tracker?
Some users are experiencing connectivity issues with their SonicWall VPN, while others can connect successfully using the same VPN configuration. This is not an authentication problem, but once the connection is established, the VPN becomes unusable.
What is a Hash Mismatch?
I am confused by the new VPN Tracker Plans, how do I choose which one best fits my needs?
How can I update my credit card details?
What forms of payment do you accept?
Can I configure WireGuard connections with 2-Factor Authentication?
How many VPN Tracker licenses do I need?
Can I continue using VPN Tracker 365 after the expiration of my term?
I cannot edit a connection that was shared with me
What is a VPN Tracker?
Why do I experience poor VPN performance or drops when a TP-Link router is on my network path?
What’s the difference between DPD and IKE Keep-Alive?
Why would OpenVPN connections to Zyxel USG FLEX firewalls always fail with early timeout?
How to resolve Personal Safe Errors
When connecting via IPsec VPN to a FritzBox, the error message:“No Proposal chosen (Phase 1)” often appears on the first connection attempt.
How many connections can I save in my Personal Safe?
How can I create a quote for VPN Tracker?
I’ve created a WireGuard connection. Can I share it with multiple employees or use it on multiple devices at the same time?
How do I remove the administrator role from a VPN Tracker team member?
Does VPN Tracker support 2-factor authentication?
How can I save a connection in my Personal Safe?
Why won't my IKEv2 VPN connect on Mac even though the settings look almost correct?
What is Fortinet SSL VPN MAC address authentication?
Why is VPN Tracker trying to connect to a different connection than the one I last used?
Can I connect to PPTP VPN in VPN Tracker?
How to configure WireGuard on Mac?
How to set up WireGuard on macOS?
I added additional VPN Tracker 365 licenses to my account and was charged more than the cost of the licenses?
Can I use VPN Tracker on my iPad or iPhone?
My VPN Tracker plan expired. How can I renew it?
Using an L2TP VPN to an private 10.x.x.x network results in a 10.0.0.0/8 route to this network ignoring other local tunnels. Why is that?
VPN Tracker 9 can't sign in?
How can I hide old error messages in VPN Tracker?
What do I have to consider for the "Lifetime" settings for IKE/IPSec tunnels?
Is VPN Tracker 365 compatible with new M1 Pro and M1 Max chips?
Can I get real-time support while testing VPN Tracker?
What do the different roles in my.vpntracker do?
macOS 13.4 Support Note
When should I enable DPD in VPN Tracker?
Can the FritzBox use IKEv2?
SonicWALL VPN Connection Not Working suddenly: What to Do
Are there any known issues connecting to SideWinder VPN gateways?
How can I verify the safety of my copy of Mail Designer 365 or VPN Tracker 365?
When logging in, I get the error "License fetch failed"
How can I update VPN Tracker to the latest version?
Does VPN Tracker support NAT-Traversal?
If I have entered my settings in the demo version, will I keep them when I activate my license?
How can I set up a SonicWALL SSL VPN connection on my Mac?
I own VPN Tracker 6/7/8/9/10, how can I upgrade?
Legacy VPN Tracker products: End-of-support
Which countries can I connect to with VPN Tracker World Connect?
I'm having trouble receiving the invitation emails for a VPN tracker team.
Why are my VPN connections disconnected when my computer goes to sleep?
Why is VPN Tracker not connecting to my IKEv2 VPN?
Do I need to download SonicWall VPN Client for Mac to connect to my SonicWall device?
Is 2FA available for my account?
My credit card is not being accepted. What can I do?
VPN Tracker shows a status of connected, but I cannot reach any of my servers using WiFi from my phone (or USB from phone). Using a cellular signal off a MiFi device works but using hotspot does not.
Which ZyXEL Routers are supported and tested with VPN Tracker?
How can I verify the authenticity of my VPN Tracker download?
Is it possible to activate Family Sharing for VPN Tracker?
Can I renew my VPN Tracker licenses early?
How does VPN Tracker 365 differ from free Mac VPN clients?
What should I do if Fortinet SSL VPN is not working on Mac?
How can I start a VPN Tracker trial?
Why am I experiencing DNS issues in Firefox when connected to VPN?
I am having issues setting up my VPN connection with Fortigate. In the Fortigate web interface, I cannot fill in the Preshared Key, for example.
Can I contact you if I need help?
I upgraded my Sonicwall to 6.5.4.13. Now I have problems with my IPsec connections. What can I do?
Why is VPN Tracker prompting me for user login credentials on each connect?
Will I be charged a fee when starting a trial license?
My credit card didn't work and my plan has expired. Why do I now see a different price after expiration?
My VPN Tracker licenses are up for renewal soon, and I would like to change the number of licenses. How can I do that?
Should I switch from FortiClient to VPN Tracker?
Do I need an active VPN Tracker 365 plan to use VPN Tracker World Connect?
How do I set up an OpenVPN connection to my NETGEAR Nighthawk device?
How can I migrate from a Windows VPN setup to VPN Tracker on Mac?
Is SecuExtender available for macOS or do I need an alternative?
Why do I receive the following error message when logging in to VPN Tracker? "Authorization failed. The identity of the authorization server could not be verified."
How can I sort my VPN connections?
Mac OS X: How to configure a VPN Connection / establish a connection to a VPN Network under macOS (Virtual Private Network)
How do I connect to Fortinet SSL VPN on Mac?
Is VPN Tracker compatible with M1 and M2 Macs?
Is the consulting session really free?
How can I use VPN Tracker and my regular internet connection at the same time?
My Connections do not update from my Personal Safe after logging in on my Mac.
Why does VPN Tracker ask for IKEv1 or IKEv2 when my school IT only mentions SecuExtender?
How can I integrate VPN Tracker with a Cisco DMVPN (Dynamic Multipoint VPN) setup?
I reinstalled VPN Tracker into a new Mac, but it keeps asking me to buy the software again.
How can I set up an OpenVPN connection on my Mac or iPhone?
VPN Tracker Connection Checker - What Do the Results Mean?
Can you help me set up a VPN connection for SonicWALL TZ series?
Do I need to reconfigure my firewall or VPN gateway?
Why does my Fortinet VPN 2FA login fail even though my password is correct?
I have an older Mac (e.g. macOS 10.9 to 10.15). How can I use VPN Tracker?
Mac OS X: VPN Tunnel Setup
How do I set up VPN Tracker Team Management?
How do I invite a new team member?
Can I connect to my SonicWALL SSL VPN on my iPhone?
Will I get a partial refund if I decide I want to opt out of my subscription?
How do I make a team member an administrator in VPN Tracker?
If I change the password for the VPN Tracker admin console, will it affect the end users?
How do I perform a force quit on the Mac?
CleanMyMac X or another tool is warning me that VPN Tracker 365 or Mail Designer 365 contain malware
I'm having trouble signing in with two-factor authentication (2FA)
Can VPN Tracker handle OpenVPN 2FA on macOS and iOS?
What is SSL VPN in FortiGate?
I cannot connect to my SonicWall SSL gateway. What can I do?
VPN Tracker 6: Internet connection blocking VPN connections?
Where can I assign my team members a VPN Tracker plan?
I updated VPN Tracker and my connection has stopped working
My SonicWall connection fails with “Negotiation Failed (PPP)”
I accidentally deleted VPN Tracker 365 from my Mac. What should I do?
How can I show missing VPN configuration options in VPN Tracker?
Can I use Fortinet SSL VPN MAC address filtering?
How can I improve VPN Tracker's connection speed?
How do I allow VPN Tracker’s system extensions via MDM?
OpenVPN connection works in general but disconnects after a while
How can a setup a host to everywhere connection with my Linksys Router?
How can I enable Cookies on my System?
What is an IKEv2 VPN?
What is VPN Tracker World Connect?
Set up a VPN connection on Mac
Is there a VPN client for macOS Tahoe that still supports 3DES and SHA1?
Where can I manage my VPN Tracker Plans?
Why should I set up a VPN Tracker team?
How to Use VPN Tracker 365 with Combined Password and 2FA Token
How do I change a team member's role in VPN Tracker?
How can I buy additional VPN Tracker licenses for my team?
Which EAP authentification methods does VPN Tracker support for IKEv2?
How do all the OpenVPN keep-alive, activity, and alive checks settings work together?
Can I still use DH Group 2 on macOS 26 with a third-party VPN client?
How to enter multiple networks for Traffic Control
Why does VPN Tracker say my local network is the same as the remote network? I am certain it is not!
Does VPN Tracker support SSL connections?
Can I connect to WireGuard VPN?
When will VPN Tracker for iOS be available?
Is there a central management option for teams?
Which VPN Tracker plans support Fortinet SSL VPN?
Does VPN Tracker support the Palo Alto Globalconnect protocol?
Why does the school VPN work on another device but not on my Mac?
How can I resize the VPN Tracker window?
What is the difference between the Import password and the unlock password for the connection?
I'm having disconnections with my OpenVPN connection. What can I do?
Sometimes I get an XAuth timeout when connecting. When I try again, VPN Tracker asks me for my password. How can I turn this off?
Can I still use SHA1 with IPSec VPNs on macOS Tahoe?
What information do I need to set up a Linux VPN connection on Mac?
How do I install a Linux VPN on my Mac?
Can I install WireGuard without the Mac App Store?
Importing existing VPN Connections from your Mac
How do I change the remote identifier in VPN Tracker to Domain Name (FQDN)?
Why do businesses need VPN Tracker when switching to Mac?
What causes IPSec VPN issues after upgrading to macOS Tahoe?
Does macOS 26 still support SHA1-based algorithms for IKEv2 VPNs?
Which ports does IKEv2 use?
Who has access to the VPN connections I save in TeamCloud?
Can I be a member of multiple VPN Tracker teams at the same time?
Why does my OpenVPN 2FA login fail even though my password is correct?
How do I set up a VPN Shortcut?
My University is offering an OpenVPN connection with an ovpn profile. Can I use this with VPN Tracker?
How do I download VPN Tracker for Mac?
Which VPN protocols does VPN Tracker for iOS support?
Why is file access so much slower over VPN?
Does VPN Tracker work on macOS Tahoe with Fortinet SSL VPN?
Why are VPN instructions different for Windows and Mac?
How can I purchase VPN Tracker via bank transfer?
Why can't I see our TeamCloud connection?
Is there a free SSL VPN client for Mac?
Does VPN Tracker support DPD?
What is the best Mac VPN Client?
I need more time. Can I book more sessions?
Which Linux VPN protocols can I use with VPN Tracker on Mac?
I'd like to send you a LANCOM configuration file. What do I need to keep in mind?
Which iOS versions are compatible with VPN Tracker?
Which remote identifier should I use for an IKEv2 VPN connection on Mac?
How do I add an app into my Applications folder?
What is the difference between SecuExtender and VPN Tracker on Mac?
How can I set up two-factor authentication for my VPN Tracker account?
Is it possible to boot the VPN during start so that I would be able to log on my Mac using a network login from the connected network?
Which IPsec/IKEv1 engine should I use?
How do I assign a team member a license?
How many connections can I save in TeamCloud?
How to Reconnect to SonicWALL VPN After the Cloud Backup Breach
Can I use my software on multiple computers?
Is IKEv2 a secure VPN protocol?
How do I invite equinux Support to my team?
Which VPN details does school IT need to provide for VPN Tracker?
How do I remove a license from my VPN Tracker plan?
Which VPN protocols typically require individual access?
Can I use legacy VPN protocols like L2TP or PPTP with VPN Tracker 365?
Does VPN Tracker work with VPN access that is used with SecuExtender on Windows?
Does VPN Tracker support SSTP?
Can I use a VPN connection that already works for a colleague in VPN Tracker?
Can I import a WireGuard or OpenVPN configuration from a Linux server into VPN Tracker?
I have bought a personal VPN Tracker License, can I share this with colleagues?
I have updated my Telekom Digitalisierungsbox and can still connect to my VPN, but I can no longer reach the target network. What should I do?
How do I set up school VPN access on Mac?
What can I use my free session for?
How can I invite VPN Tracker Support to my team?
Can a VPN Tracker trial prevent an IKEv2 connection from working?
What does it mean if a VPN gateway was changed from IKEv2 to IKEv1?
Why is my macOS Server VPN not working after upgrading to macOS 26 Tahoe
How can I connect to a WireGuard® VPN server?
Why does my UniFi OpenVPN connection stop working after a server update?
My VPN Tracker plan renewed with too many licenses. How can I reduce the license count?
How do I purchase and assign VPN Tracker World Connect licenses for my team?
How do I delete my account?
No recovery key? How to erase and rebuild your Personal Safe