Frequently Asked Questions

You can find your original template files in the Finder by following these steps:

‣ Right click the template in the Design Chooser
‣ Choose "Show in Finder"

How to find your designs in a Time Machine backup
If you've had a hardware failure and need to find your templates in a backup of your Mac, you can find your templates in this location:

/user/Library/Group Containers/C3HCD5RMD7.net.tower-one.MailDesigner

Note: there will be multiple "Library" folders on your harddrive, but you need the hidden one inside your Home folder.
Here is one way to get there:

• Navigate to your user's home folder in the Time Machine backup (e.g. "John")
• Right-click on your user's home folder ("John"), hold down the Alt/Option key (⌥) and select "Copy “john” as Pathname"
• Select the menu item "Go > Go to Folder…" and a dialog will open
• Press Cmd+V to paste the path you've just copied and add "/Library" to the end of the path and press enter

You should now be inside the Library folder of your user account.

Now here on, go to "Group Containers/C3HCD5RMD7.Mail Designer/Documents/MD365" to find your documents. You'll find folders corresponding to your categories and each will have subfolders "Contents/Resources" that have the actual documents.

You can drag & drop them onto your Mail Designer 365 icon in the dock to copy them to your Mail Designer 365 library.