Google Calendar

1. Set up your event in your Google Calendar.
2. Click on "Options" > "Publish Event"
3. Copy the event link to include in your email template. Important: Make sure your calendar is set to public to ensure all recipients will be able to view the event.

Apple and Outlook Calendar

• Rounded Corners guide.

To send your first email campaign, you first need to set up your email address and domain, so it's ok for Mail Designer 365 Delivery Hub to send emails on your behalf.

There are a few technical steps involved during setup. These steps are crucial, as leading email service providers will check that DKIM, SPF and DMARC authentication are configured in order to prevent spam.

Rest assured we've done all we can to make the setup process as simple and fuss free as possible for you. We recommend that you add all three methods to your domain so that your emails reach all recipients. If you require assistance at any point, reach out to your IT admin or get in touch with our support team.

Step 1: Add and Verify your Email Address

Before you start, make sure that you have already set up a Mail Designer team. (If you have not done so already, check out our easy team setup guide).

• Go to Settings > "From: addresses"
• Under "From: addresses for Campaigns", add a new sender by entering the "From Name" and email address your campaign will be sent from



• You'll now receive a verification email. Click the link to confirm you own the email address:

Step 2: To avoid to get marked as spam: Set up DKIM

For this you'll need to create a DNS entry for DKIM (DomainKeys Identified Mail) (more details about DKIM and why it's essential. You should definitely set up DKIM if you want to avoid your mailings ending up in the spam folder.

• Stay in "From: addresses" and scroll down to "Domain verification". You will now see the domain for the email address you just set up
• Now it's time to determine the DNS provider for your domain. Most likely, our system has already identified the provider and displayed it as a "Potential Provider," along with a link to the provider's guide. Tip: We've also compiled a list of links to setup guides for common providers in this article.
• Click on the "DKIM" icon in the "Domain verified" column:



• A DKIM record will be generated for your domain, along with the necessary type, name, and value of the record. Please use the exact information shown to set up the DNS record (including any special characters such as " or . ).



• Depending on your DNS provider, it may take up to 48 hours for the changes to propagate. Delivery Hub will periodically perform automatic checks. Alternatively, click the refresh icon to update results in real time:



• Once you've completed the setup, and the verification is successful, you'll see a green checkmark next to the DKIM icon:

Step 3: To avoid to get marked as spam: Set up SPF

Now, let's ensure your emails are properly authenticated with SPF (Sender Policy Framework), which prevents email spoofing (more details on SPF).

• Go back to your domain under "Domain Verification" and click "SPF":



• Next, go to your DNS provider and create an SPF record for your domain. The exact steps vary depending on your provider, so follow their guidelines.
• Note: If you or your company have already created an SPF record, our system will try to include the required part and display the full record value respecting your previous content. If you feel confident and know what you are doing, you can also manually edit your existing record and add the following part: include: spf.welovemails.com.
• Once the verification has successfully completed, you'll see a green checkmark next to the SPF icon:

Step 4: Set up DMARC

Although not mandatory, setting up DMARC (Domain-based Message Authentication, Reporting, and Conformance) is recommended to add an extra layer of security to your emails (more details on DMARC).

• Click on the "DMARC" icon under "Domain Verification":



• Then, create a DMARC DNS record for your domain
• Feel free to use the suggested record, or your own values. If you're unsure, check your organization's policies or ask your IT team
• Just like with SPF and DKIM, once the DMARC verification has successfully completed, you'll see a green checkmark next to the DMARC icon:

Congratulations! You've now set up and verified your from address and can start sending email campaigns to your audience.

Watch our video tutorial here:

• One image with multiple links guide

If you're trying to set up your email account in Mail Designer 365 and your password is being rejected, you may need to set up an app-specific password.

What is an app-specific password for? Many email providers now require a separate password to be used in 3rd party apps, in order to increase your overall account security. This may be required, even if you do not use 2-factor authentication to sign in to your email.

This means that you may need to create a separate password and use that in Mail Designer 365 in order to send emails directly from Mail Designer 365.

Please refer to your email provider's security or account settings, or visit your email provider's help pages on how to set up a 3rd party email app.

Links for selected email providers

• Gmail
• GMX.de
• Outlook
• Telekom / T-Online
• Web.de
• Yahoo Mail
• Apple iCloud

• Quit the Mail Designer 365 app.
• Open the "Keychain Access.app"
• Search for "Mail Designer" using the search field in the upper right corner of the window.
• Here you should find the entry "Mail Designer account." Double click on this entry to get details.
• Go to the "Access Control" tab and check to see if Mail Designer 365 is located under the "Always allow access to these applications" list.
• If you cannot see Mail Designer 365 on the list, please press the "+" underneath the list, find Mail Designer 365, and add it.
• Restart the app and login if prompted.

Quick summary of what to avoid when using Unsplash photos:

✘ people's faces are recognizable (unless you can get model release of those people)
✘ photos that show logos, trademarks, brands
✘ images that put people in a bad light
✘ photos of private property (e.g. private homes and buildings)

Is the Unsplash license the same as the CC0 license?

While the Unsplash license give people a lot of freedom, keep these exceptions in mind before using an image:

‣ Are people’s faces identifiable? If they are, you will require their individual consent – and not just the consent of the artist or photographer who took the picture. Only use these photos if you are able to get model release from each person whose face is showing on the image.

‣ Does the photo show people in a negative way or can be interpreted in a negative way? If yes, then avoid using these photos. Otherwise, you will need to get model release from each person whose face is showing on the image.

‣ Does the picture show other products, trademarks, or logos? Refrain from using these types of photos because they may suggest that the other brand or product is endorsing your product or service.

‣ Do you see landmarks, buildings, homes, automobiles, etc. that are actually private property within the photos? If yes, avoid these pictures unless you can acquire the permission of the owner of the private property. Make sure that the photos you use do not show valuable information about other people's property like the address, license plate, etc.

The Unsplash license and the CC0 license have these in common:

‣ They are both sub-licensable (so you can use them)
‣ They are non-revocable, which means that you are able to use them forever.
‣ They allow users to use the photos for free.
‣ They allow you to modify and/or distribute, perform the photos for free.
‣ They allow users to use the images for personal and commercial purposes.
‣ They do not require attribution, although it would be nice.

Although you are not legally obligated to follow the list below, these are still good practice suggestions:

‣ You can use Unsplash photos for commercial use. However, try to edit or add to the photo creatively through image editing or other methods.
‣ Unsplash photos are non-revocable. However, if a photographer decides to remove his or her photo, it is good practice that you respect the photographer's wishes and refrain from using the photo.

1. Log in to your AOL account and go to your account settings
2. Go to the "Account Security" tab and choose "Manage app passwords."
3. From the dropdown menu, select "Other" and give the app a name (i.e. Mail Designer 365)
4. Click "Generate" to create a new password. This will appear on your screen

We have put together a list of the best known providers including a link to the corresponding DNS setup guide.

If you cannot find your provider in the list please do not hesitate to contact our support team for assistance.

To add special characters:

‣ Open your email template if it is not already opened.

‣ Choose “Edit" > "Emoji & Symbols”

• Emojis and special characters guide.

• In general, try to reduce the number of layout blocks used. Each layout block has a HTML structure that adds to the total size of your newsletter and by reducing the number of blocks you reduce the amount of space needed for these structures.
• Avoid repeating blocks and try to find solutions for “merging” blocks. For example, don't add two or more consecutive spacer blocks. Instead, use just one spacer block and change its height accordingly.
• Sometimes you can avoid using spacer blocks altogether, for example by adding the space to a nearby image block instead, using the “spacing before/after” feature in “Styles” or simply adding blank lines.
• Instead of using several consecutive text blocks, use just one and style the paragraphs using the “Styles” feature.
• Avoid detaching blocks (that is, avoid doing modifications that only affect the mobile or desktop version). A detached block results in two blocks in the document: one for desktop and another one for mobile, which uses more space than if the same block can be used for both mobile and desktop.

Email is the lifeblood of modern communication, but its ubiquity also makes it a prime target for cybercriminals seeking to deceive, defraud, or disrupt. To safeguard against these threats and ensure the integrity of your email communications, there's a powerful tool known as DMARC, or Domain-based Message Authentication, Reporting, and Conformance.

The Challenge of Email Impersonation

Before we dive into DMARC, it's essential to understand the challenges of email communication. Emails pass through multiple servers and networks on their way to the recipient, creating numerous opportunities for malicious actors to tamper with or impersonate senders.

DMARC: Your Email Security Guardian

DMARC, which stands for Domain-based Message Authentication, Reporting, and Conformance, is a comprehensive email authentication protocol designed to combat email impersonation, phishing attacks, and other email-based fraud.

How DMARC Works

DMARC builds on the foundations of SPF and DKIM but takes email authentication to a whole new level:

1. Policy Declaration: The domain owner (the sender) publishes a DNS record that specifies how email from their domain should be handled if it fails SPF or DKIM checks. This DNS record contains DMARC policy settings.
2. Email Reception: When an email is received by the recipient's email server, it performs SPF and DKIM checks as usual. If these checks fail, the server consults the sender's DMARC record.
3. DMARC Verification: DMARC instructs the recipient's server on how to handle emails that fail SPF or DKIM checks. The sender can choose to monitor these failures, quarantine suspicious emails, or reject them outright.
4. Reporting: DMARC provides valuable feedback by generating reports about email authentication activity. These reports help domain owners monitor and improve their email security.

The Significance of DMARC

1. Protection from Impersonation: DMARC is a formidable defense against email impersonation. It ensures that emails claiming to be from your domain are indeed legitimate, making it exceedingly difficult for cybercriminals to impersonate you.
2. Enhanced Email Trustworthiness: Implementing DMARC enhances the trustworthiness of your emails. Email providers are more likely to recognize your emails as safe and deliver them to the recipient's inbox.
3. Reduced Phishing Risks: DMARC is a powerful deterrent against phishing attacks. By reducing the success rate of such attacks, it safeguards individuals and organizations from potential harm.
4. Reputation Management: DMARC helps protect your domain's reputation. It ensures that your legitimate emails are not diluted by fraudulent ones, preserving trust in your brand or organization.

Conclusion

In an era where email threats are prevalent and sophisticated, DMARC emerges as the ultimate guardian angel of email authenticity. Although it operates discreetly in the background, DMARC is a potent tool in the fight against cyber threats. Its implementation is highly recommended for individuals, businesses, and email service providers, as it offers a robust defense against email impersonation and enhances the overall security of email communications. The next time you send or receive an email, know that DMARC is diligently working to protect you from email-based deception and fraud in the vast digital landscape.

The Anatomy of an Email

Before diving into DKIM, let's briefly understand how emails work. When you send an email, it's like sending a digital letter. It travels through various servers and networks before reaching its intended recipient. Each server it passes through can potentially be a point of vulnerability where malicious actors might tamper with the email's content or disguise themselves as legitimate senders.

Enter DKIM: The Email's Digital Signature

DKIM, which stands for DomainKeys Identified Mail, is a security protocol designed to verify the authenticity and integrity of an email message. It does this by adding a digital signature to the email before it leaves the sender's server. This signature is like a seal of approval, assuring the recipient that the email has not been tampered with and genuinely comes from the claimed sender.

How DKIM Works

1. Email Signing: When an email is sent, the sending server uses the sender's private key to generate a unique digital signature based on the email's content. This signature is added to the email's header.
2. Recipient Verification: Upon receiving the email, the recipient's email server retrieves the public key associated with the sender's domain from the DNS records.
3. Signature Verification: The recipient's server uses this public key to verify the email's digital signature. If the signature matches the email's content and has not been altered in transit, the email is considered authentic.
4. Filtering and Delivery: If the email passes DKIM verification, it's more likely to be delivered to the recipient's inbox. If not, it may be flagged as suspicious or sent to the spam folder.

The Importance of DKIM

1. Protection Against Spoofing: One of the most significant benefits of DKIM is its ability to prevent email spoofing. Without DKIM, cybercriminals can easily forge email headers and pretend to be someone they're not. DKIM ensures that the email you receive from a trusted sender is indeed from that sender.
2. Email Integrity: DKIM safeguards the integrity of your emails. It guarantees that your message hasn't been altered during transit, ensuring that the recipient receives the content exactly as you intended.
3. Enhanced Deliverability: When your emails are DKIM-signed, email providers are more likely to trust them. This means your legitimate emails have a better chance of landing in your recipients' inboxes rather than getting lost in spam folders.
4. Reduced Phishing: By reducing the effectiveness of phishing attacks, DKIM helps protect individuals and organizations from falling victim to scams that could result in data breaches or financial losses.

Conclusion

In some circumstances, Mail Designer may not be able to store your account login credentials in your Keychain.

To fix this issue, please try the following:

• The easiest way to fix this problem is to restart your Mac.

If the problem still pops up, try this:

• Quit Mail Designer
• Open Keychain Access from Applications > Utilities
• Select your login keychain
• Choose File > Lock Keychain “login”
• Then choose File > Unlock Keychain “login”

Now re-open Mail Designer and try signing in again.

• Using Placeholders for MailChimp guide.

• Using Placeholders for Campaign Monitor guide.

‣ Choose “File" > "Export…” 



‣ Save your file. 

‣ Then, find your saved file in the location that you saved it to.

‣ Right-click the file and choose "Compress “YOUR FILE NAME”" in the menu bar:



‣ This will create a .zip file:

• Exporting as a .zip file guide.

Email has become an integral part of our daily communication, from personal conversations to business dealings. However, with this convenience comes the constant threat of email-based fraud and phishing attacks. To combat these threats and ensure the authenticity of your emails, there's a simple yet crucial tool known as SPF or Sender Policy Framework.

The Vulnerabilities in Email Communication

Understanding SPF requires a brief insight into how email communication functions. When you send an email, it travels through multiple servers and networks before reaching its intended recipient. At each stop, malicious actors can potentially intercept, modify, or impersonate the email.

SPF: The Guardian of Email Authenticity

SPF, which stands for Sender Policy Framework, is a security protocol that acts as a guardian, protecting your email domain from being used by cybercriminals to impersonate you. SPF helps verify the legitimacy of incoming emails by checking if they originate from authorized servers associated with the sender's domain.

How SPF Works

SPF is relatively straightforward in its operation:

1. Sender Declaration: The domain owner (you or your organization) publishes a DNS record specifying which servers are authorized to send emails on its behalf. This record is known as the SPF record.
2. Email Reception: When an email is received by the recipient's email server, the server checks the SPF record of the sender's domain to see if the server that sent the email is authorized to do so.
3. Validation: If the sending server's IP address matches one of the authorized IP addresses listed in the SPF record, the email is considered legitimate and is accepted for delivery. If not, it may be flagged as suspicious or rejected.

The Significance of SPF

1. Protection Against Spoofing: SPF plays a crucial role in preventing email spoofing. It ensures that emails claiming to be from your domain indeed originate from authorized servers, making it harder for cybercriminals to impersonate you.
2. Enhanced Email Deliverability: When you implement SPF, email providers are more likely to trust your emails, leading to better deliverability rates. Your legitimate emails are less likely to end up in spam folders.
3. Reduction in Phishing: By making it more difficult for cybercriminals to impersonate trusted senders, SPF contributes to reducing phishing attacks, protecting individuals and organizations from potential harm.
4. Branding and Reputation: SPF helps maintain your email domain's reputation. It assures recipients that your emails are legitimate, strengthening trust in your brand or organization.

Conclusion

In an age where email is a primary mode of communication and email-based threats are prevalent, SPF serves as a reliable shield against impersonation and fraud. Although it may work silently behind the scenes, SPF is a powerful tool in the fight against cyber threats. Its implementation is highly recommended for individuals, businesses, and email service providers alike to bolster the security of email communications. So, the next time you send or receive an email, remember that SPF is working diligently to protect you from potential email impersonation in the vast digital landscape.

‣ Copy text that has formatting you want to preserve

‣ Choose “Edit" > "Paste and Match Style” from the menu bar



This will preserve the style of the original text that you copied.

• Copy and paste, preserve style guide

Sending test emails

How it works

Sending individual emails

How it works

Open Mail Designer 365 > Preferences
Choose Mail Accounts…
Click + to add a new account
Enter your email account details

Alt text and Apple WebKit

Other issues to be aware of

Ways to resolve this issue

• Go to Mail > Preferences > Viewing and uncheck the box by "Load remote content in messages."
• In Mail Designer 365, use the Testmail service to send yourself a test version of your design.
• Open the email in Mail and check through all the image areas to see if the alt texts appear. Then, do the same on an iPhone to check the mobile version.

This points to an error while authenticating your email account. Try checking the following:

• The username is wrong/incomplete. For example, iCloud accounts sometimes work with "username" but most times need the whole email address as a log in.
• The password is wrong.
• If you're trying TLS, try STARTTLS instead.
• Maybe your server is using a custom port - though this is unlikely.

• Checking your design on different email clients guide.

‣ Go to "File" > "Design Options."



‣ Remove the check mark from the "Force hyphenation."



‣ Click "Ok."

• Automatic hyphenation guide.

Creating an email link in Mail Designer is really straightforward. Simply follow the instructions below to get started:

1. Type your desired text in a text layout block e.g. "Email me."


2. From the sidebar select "Add link" and choose "Email mailto" as the type of link from the drop down menu.


3. Add your email address.

• Navigate to the folder: Your username/Library/Group Containers
• In this folder you will see a Folder ending in .Mail Designer
• Navigate to Documents/MD365 within this folder
• Restore the MD365 folder to your new Mac

• View, comment on and approve email design drafts
• Receive test emails
• Manage email contacts and audiences
• Schedule and send email campaigns
• Access post campaign analytics

Mail Designer 365 allows you to send emails directly from within the application using the SMTP procotol.

In order to add your email account, please open the "Mail Accounts" tab in the preferences of Mail Designer, click "+" and enter the information for the account you want to configure. After you have entered all the required information, save the changes and choose this account in the send window.

• Rotating objects guide.

invalid_grant: Bad Request (-10)

1. Go to Mail Designer 365 > Preferences > Mail Accounts.
2. Remove your Gmail address from the list using the "-" icon.
3. Then, click the "+" icon to re-add your Gmail account. You will be prompted to sign in with your Gmail credentials again.

• In a text layout block, type the text you want readers to see (i.e. "Edit my Profile.")
• Highlight your selected text, then, in the sidebar, select "Add Link" from the "Style" tab.
• Choose link type "Custom."
• Enter your placeholder into the space provided (e.g. *|UPDATE_PROFILE|*)

Yes, it's possible to print your template by going to "File > Print…" from within the Mail Designer 365 app. Exporting to PDF can either by done in the lower left corner of the "Print" window or by selecting "File > Export as PDF…".

• Adding multiple buttons with different links guide.

Every Mail Designer plan offers a certain number of AI credits. These credits are automatically renewed every month as part of your subscription. During the beta, we have assigned all plans a number of credits for testing purposes, the number of credits in each plan may change in the future.

Every time you use TextScout AI features in Mail Designer, this is automatically reflected in your available AI credits.

How many credits are used?
How many credits a TextScout AI query will use depends on the complexity of the query itself and the number of results that TextScout was able to return. As the AI models are still being improved during the beta, the number of credits being consumed may vary.

Teams
If you are part of a Mail Designer 365 team with multiple plans, your credits are pooled so you can all use each others' credits.

I've run out of credits – what now?
Upgrade to Mail Designer 365 Business Premium to add additional credits to your account.

Already on Business Premium? Please reach out to our support team, we'd like to hear more about your experience using TextScout AI Beta.

When are credits refreshed?
AI Credits are automatically reset on the first of the month. Unused credits from the previous month do not roll over.

‣ Open the email template you wish to share.

‣ Choose "Share" > "Lend..."



‣ Enter the recipient's email address and write him or her a short message.

‣ Click "Send."

• Lending guide.

‣ Go to "Mail Designer 365" > "Preferences."



‣ Then choose "Mail accounts" 

• Configuring a generic email service guide.
• Configuring a standard email service guide.
• Sending emails via Mail Designer 365 guide.

It sure does! And it does it brilliantly too!

Mail Designer can export an HTML file containing your entire design. This opens up a whole host of great options for you, as the user, to explore:

• Upload your design to third-party newsletter services
• Offer recipients, with email client programs that don’t support rich HTML content, the option to view your message as a webpage in their browser
• Create a link to your newsletter directly from your website: A great option for people that would like to see a newsletter before they subscribe

The best thing is: It's so easy to export your design as an HTML document

• Open your design
• Choose “Share > HTML...” from the menu bar
• Choose a location to save your design

By the way: If you plan on uploading your images to a separate web server, you can enter an absolute URL prefix for images.

MailChimp offers visual "WYSIWYG" and code-based template editing.

However, as every HTML engine works a little bit differently, we recommend that you stick to Mail Designer for editing, as changes made with MailChimp may cause issues with the look or layout of your designs.

If you need to make any changes, simply re-upload a new version of your design and select it for your MailChimp campaign.

On the other hand if you are a HTML code pro, just edit the HTML code with the MailChimp editor untill it fits your needs. We ask for you understanding that we can't offer support for this.

 Click on "File" > "Import settings and designs."


When the migration window pops up, select "Grant access" to continue.


In the next window, simply select "Grant access" again to allow Mail Designer 365 access to the design files in your Library. You do not need to select a different folder.


Select from the list which settings you would like to copy over to Mail Designer 365 and then click "Import selected."


Your designs and in-app preferences will then be quickly imported into Mail Designer 365.

Mail Designer 365 supports the export of the template including MailChimp placeholders. Once uploaded to MailChimp almost all features offered by the website can be used. To make sure the layout stays intact we recommend not to use the "Edit" view of MailChimp for layout editing. Use Mail Designer 365 to make the necessary changes and export the new version to MailChimp.

Please note: You'll need to have a fairly detailed understanding of HTML and CSS layouts to create your own layout blocks.

Mail Designer 365 uses advanced techniques to create highly compatible email layouts, so you'll need to be careful not to break email compatibility when creating your own.

We can't provide HTML support for your custom designs or any issues that are caused by custom layout blocks so proceed with caution. (Or as our support team likes to say: With great power comes great responsibility…)

How to create a custom layout block

• Right click an existing layout block and choose "Save to desktop"
• Find the "..eqrmlayoutblock" on your desktop and edit the Content.html file
• Customize the preview image to match your new layout block
• Drag the entire folder with your custom layout block into the Mail Designer 365 Contents panel

‣ Choose “Web Fonts" > "Download additional fonts…” from the font menu.

‣ Click ”Start Download“ to download additional Web Fonts you can then use in your template.

‣ After you click “Start download,” a popup window will open that shows the progress of the download:

Things to understand when it comes to web fonts...

• Using web fonts guide.

• Formatting of designs on MailChimp Preview guide.

‣ In the Menu, please select "File" > "Design options." 

‣ Remove the checkmark next to "Create version for mobile devices" and press ok.

‣ In the Menu, please go to "File" > "Design options" again. 

‣ Activate the checkmark next to "Create version for mobile devices" and press ok

First, let's go over how to assign 1 link to 1 image area (Great for linking to only 1 social media account):

‣ To create an image area link, choose an image area in your design. 



‣ Click the "Add Link" button from the Style section of the sidebar. 

‣ Then, just enter your URL. 

‣ The entire image area will be “hot” and can be clicked in your final message.



‣ A little link icon will show you for which image areas links has been embedded.

‣ Note: It is not possible to add a link to individual components of a single image area.

How to assign multiple links (Great for linking multiple social media accounts):

Correct vs. Incorrect

• Adding multiple buttons with different links guide.

• If you haven't already, you can download Mail Designer 365 using this link.
• After the download has completed, launch the app and click the "Login" button in the top left-hand corner of the Design Chooser homepage.
• Enter your equinux ID and password in the space provided. Hint: This is the login you first created when purchasing Mail Designer 365 (or any other equinux software products) in our online store.

Our recommendations:

• Offering your newsletter on the web guide.
• Basic compatibility tips guide.

You can also check out our video for tips on animated GIFs here:

‣ Drag a layout block with an image area into your newsletter

‣ Drag the GIF that you want to use into an image area

‣ Make sure to only add 1 GIF per 1 image area

‣ If you add multiple GIFs into 1 image area, only the last GIF added will work

• Our support team continues to be available for you during this time
• We’ve updated all FAQs to cover your most common issues - checking our FAQs first might help you find the answer to your question faster.
• The more information you include in your support request, the better. If you are experiencing a problem with a design, attaching the design file or screenshots of the issue can help us get to the bottom of this faster.
• Support is only available for Mail Designer 365 customers. Users of earlier Mail Designer versions will need to purchase a Mail Designer 365 plan.
• Priority is given to Mail Designer 365 Business Premium customers

There are a couple of things that you need to check.

‣ Click "Preview and Test" on the top right corner of your screen. 
‣ Then, choose "Enter preview mode." 

• Background guide.

Our best practice recommendation when it comes to videos:

• Direct Mail integration guide.

• The username is wrong/incomplete. For example, iCloud accounts sometimes work with "username" but most times need the whole email address as a log in.
• The password is wrong.
• If you're trying TLS, try STARTTLS instead.
• Maybe your server is using a custom port - though this is unlikely.

‣ Hold the alt ⌥ key or option key on your keyboard 

‣ Select "Help" > "Send Debug Logs..." from the menu 



‣ Note: If you do not hold the alt/option ⌥ key, the Help drop-down menu will say "Provide Mail Designer Feedback..." instead of "Send Debug Logs..."



‣ Once you have sent your debug log, Mail Designer 365 will notify you that the log has been sent successfully

• External
  Ideal for: clients, external employees, and managers who want to contribute content and approve or launch campaigns. Can use TeamCloud, Crew Chat, Direct Mail, and campaigns. Cannot purchase plans or stamps for the team.
• Member
  Ideal for: employees who work closely on emails. Can use TeamCloud, Crew Chat, Direct Mail, and campaigns. Can purchase plans or stamps for the team.
• Project Manager
  Ideal for: administrators of your team, who don’t necessarily have to be involved in design. Can manage team members, purchase, and assign plans and licenses.

All templates you want to upload to Campaign Monitor have to contain an unsubscribe link.

To add an unsubscribe link to your template, please follow these steps:

‣ Choose the text area you want to insert the unsubscribe link to.
‣ Please choose "Insert" > "Campaign Monitor" > "Unsubscribe Link" from the top menu bar.

• Automatic unsubscribe handling (Delivery Hub will remove unsubscribed contacts for you)
• Clean email list – your campaigns are only being sent to engaged subscribers
• Fewer spam complaints
• Campaign-based unsubscribe rate tracking

You can find your original template files in the Finder by following these steps:

‣ Right click the template in the Design Chooser
‣ Choose "Show in Finder"

• Navigate to your user's home folder in the Time Machine backup (e.g. "John")
• Right-click on your user's home folder ("John"), hold down the Alt/Option key (⌥) and select "Copy “john” as Pathname"
• Select the menu item "Go > Go to Folder…" and a dialog will open
• Press Cmd+V to paste the path you've just copied and add "/Library" to the end of the path and press enter

‣ Select the photo that you want to add a border to

‣ This will automatically prompt Mail Designer 365 to open the "Style" tab on the right side of the screen

‣ At the bottom, find the "Border" section

‣ Select the type of border that you want to use

‣ Click on the color wheel icon and choose the color of your border

‣ Change the pixel size to adjust the thickness of the border

As part of the free Campaigns plan included with your Mail Designer 365 design plan, a Mail Designer 365 banner is displayed in the footer of emails sent via Delivery Hub:

These banners can be removed after switching to any paid Campaigns plan. Log in to your my.maildesigner365 account to explore the Mail Designer Campaigns plan options.

‣ Choose "File" > "Design Options..."



‣ Uncheck "Create version for mobile devices."



‣ Click "OK" when you are ready.

With Mail Designer 365 you can create responsive newsletters which look different depending on which device your recipient opens your email.

On an iPhone your recipient will see the mobile version of your newsletter.
As an iPad has a much bigger screen than an iPhone, an iPad will display the desktop version of your newsletter.

• 24h priority support
• Tables tool
• Blend Modes
• Duotone Filters
• Vibrancy effects

• Alignment keyboard shortcuts guide.

‣ Drag and drop a text area into your email template.

‣ Double-click on the text area.

‣ Type your list. Highlight the text where you want the list to appear.



‣ On the right side of the screen, you will find a side bar in which you can choose the list style under "Lists."

‣ Choose the list style you want.



‣ It will automatically transform your words into a list with your chosen bullet point.

• Creating lists guide.

‣ Go to "File" > "Design Options."



‣ Remove the check mark from the "Force hyphenation."



‣ Click "Ok."

• Automatic hyphenation guide.

Mail Designer- Support ended: September 2014



Mail Designer 2 - Support ended: February 2015



Mail Designer Pro - Support ended: May 2016



Mail Designer Pro 2 - Support ended: May 2017



Mail Designer Pro 3 - Support ended: October 2018



Mail Designer Pro HS - Support ended: January 2019

‣ Click on the appropriate icon within the "Contents" tab to identify the location of your custom content.

‣ Choose this icon if you added custom content to your graphics section:



‣ Choose this icon if you added custom content to your GIF/animated graphics section:



‣ Choose this icon if you added custom content to your backgrounds and photos section:



‣ Choose this icon if you added a custom folder with images and graphics:



‣ Once you have chosen, scroll down to the "Custom" section:



‣ Right-click on the image or graphic that you want to delete.

‣ Choose "Move to Trash" from the drop-down menu.



‣ To remove a folder, you will need to right-click on the folder and choose "Remove."

‣ Add a layout block with an image area.

‣ In the "Contents" tab, click on the "Video Placeholder" icon. You can also press Command-5.



‣ Drag a video placeholder into an image area.



‣ Paste your WeVideo link into the "Link to Video" field. 

Keep in mind:

‣ Go to the "File" menu

‣ Choose “Import settings and designs…”



‣ Click "Grant access" when you are ready

‣ Hold the alt ⌥ key or option key on your keyboard 

‣ Select "Help" > "Send Debug Logs..." from the menu 



 

• Image optimisation
• Subject line preview
• Built in spelling & grammar checker
• Mobile optimisation tools

Email,First Name,Last Name,Favorite Color,Location

miller@example.com,Peter,Miller,blue,New York

smith@example.com,Jody,Smith,red,San Francisco

In our online store we accept a variety of payment methods:

• Visa
• Mastercard
• American Express
• PayPal*
• Personal/Business Checks* (US Orders Only)
• Bank Transfers* (European Union Only)

* License will be emailed to you once your payment has cleared.

When paying my check or bank transfer, you will receive an email with additional payment details once you have placed your order. Bank Transfer and Check orders are currently not available for Mail Designer Purchases

• Alignment keyboard shortcuts guide.

• Links and image areas guide

1. Head to our website to view all plan options.
2. Choose your preferred plan and click "Buy"
3. Log in to my.maildesigner365 with your equinux ID to complete your purchase (this is the login you use for Mail Designer)
4. Once you've purchased a plan, download the app and move it to your Applications folder.

1. Find Mail Designer 365 on the App Store
2. Choose your plan and complete your purchase to download the Mail Designer 365 app to your Mac.
3. Open the app and log in with your equinux ID

Image areas can contain both text and images:

Text areas can only hold text:

• Text area guide.
• How to format text guide.
• How to keep the style when pasting text guide.
• Working with font sets guide.
• Adding lists to a text area guide.

• Working with image areas guide.
• Editing image areas guide.
• Editing text in an image area guide.
• Adding photos guide.
• Adding image masks guide.

Renewals can be canceled up until 10 days before their renewal date. The cancelation will take effect on the next possible renewal date. You can continue to use the software until the end of your term, at which point your subscription will end.

Visit my.maildesigner365.com, log in to your account, and go to the "Billing" tab to change your payment method.

Click on your current payment method in the top right corner and select "Choose another way to pay." You can now add a new credit card or alternatively, add a PayPal account. This will be used as your new default payment method for your Mail Designer 365 plan.

1. Open team management and invite another member.
2. Then log out of your current Mail Designer account (top right)
3. Now open the invitation link from the email from your second email address.
4. Create a new account with the second email address.
5. When you start the test send now, select the bottom option “Team”.
   This will send the test email to all members of the team, including your second email address.

‣ First, choose a graphic element that you want to use from the "Contents" section. 



‣ Then, drag the element into an image area. 

‣ Repeat these steps with other graphic elements that you want to use for the combination. 

‣ After you have dragged in all of the graphic elements you want to combine, then start arranging them to create the look that you want. 

‣ You can move different elements forward or backward, depending on what kind of look you want. 

‣ Just click on the graphic element that you want to move backwards or forwards.

‣ Click the appropriate button found on the left side of your screen.

• Combining objects guide.

‣ Open Mail Designer 365 on your Mac. 

‣ Choose "Mail Designer 365" > "Preferences."



‣ Make sure to click the "Updates" tab.



‣ Check the "Get Early Access to beta versions" box. 



‣ Since Beta versions are meant to test features and compatibility, Mail Designer 365 will  remind you to have a backup of your app and designs: 

For checking updates, Mail Designer 365 will check for new versions on app start or you can:

‣ Go to "Mail Designer 365" > "Check for Updates…"

• Beta versions guide

‣ Click the "Inbox" button to open the optimization window. 



‣ Then, you can enter the subject line for your email, as well as the preview text that your recipient will see. 

‣ On the right side, Mail Designer 365 will show you a preview. 

‣ This will display how your recipient will see the inbox preview snippet in their inbox before even opening your email.

• Inbox optimization guide.

iOS recognizes phone numbers and other information like addresses and dates automatically, as these information can be used in different Apps.
You can for example tap a phone numer in order to call it or tap an address to add it to your address book.

Because of this, these information get highlighted in emails.

‣ Open your email template if it is not already opened.

‣ From the menu bar, choose "Mail Designer 365" > "Preferences."



‣ A popup window will appear. 

‣ Click on the smartphone icon, labeled "Mobile."



‣ Click on the "+" icon at the bottom left of the window. 

‣ Enter the resolution you want to use.



‣ Give this display option a name so you can easily find it in the preview options menu

• Custom preview devices guide.

• The Mail Designer 365 free download only allows you to view the app and open and edit email templates.
• Without an active demo, you will be unable to save or send created templates.

1. Start the Mail Designer 365 app on your Mac.
2. Log in with your equinux ID and password or create an account.
3. If you are starting the app for the first time, you will see a list of plan options. Here you can choose to activate your free trial.
4. If you have previously logged in to the app, you can find the option to start your free trial in the top left corner under your name.

There are 3 ways you can duplicate layout blocks:

Option 1: "Edit" > "Duplicate"

‣ Click the selection tab at the side of a layout block.

‣ Choose "Edit" > "Duplicate"  from the menu bar.

Option 2: Using the layout handle

‣ Click on the layout handle on the left side of the layout block. 

‣ Hold down the option key or the alt⌥ key on your keyboard.

‣ Drag the layout block that you want to duplicate.

Option 3: Command⌘ D

‣ Click on the layout handle on the left side of the layout block. 

‣ Press Command⌘-D on your keyboard

• Duplicate layout blocks guide

• id.equinux.com
• my.maildesigner365.com
• data.maildesigner365.com
• my.featurenotes.com

• polyfill.io
• www.gravatar.com
• wp.com
• api.rudderlabs.com

• 1. Please ensure that you are using the download version from the Mac App Store. The download version from the equinux website will not be able to recognize your license.
• 2. In the Mail Designer 365 menu please select "Restore Purchases..."
• 3. In case your license is still not being recognized, please delete the App and reinstall it from the Mac App Store. (Don't worry, your templates and settings won't be lost)

‣ In the Menu, please select "File" > "Design options." 



‣ Remove the checkmark next to "Create version for mobile devices." 

‣ Press "OK."

‣ Then please repeat the same steps and activate the Checkbox again. 

‣ Make sure the "layout" is visible (Choose "View" > Show Layout") so you can see the drag handle on the layout blocks

‣ Then you select the "Contents" tab on the right side

‣ Select the "Layout blocks" section 

‣ Click "Ready-Made"



‣ Select the layout blocks that you want to save

‣ To select multiple layout blocks, you will need to click on a layout block, hold the shift key, and then select the other layout blocks

‣ Drag your layout blocks into the "My Instant Blocks" section"

1. Enter a text of your choice, e.g. "Manage your preferences", highlight this text and go to "Add Link" in the Style menu. Here you can choose "Placeholder" from the dropdown menu and enter the relevant placeholder (i.e. "unsubscribe".)
2. Alternatively, you can insert a placeholder via the "Insert" menu and manually overwrite the default text. With this option, make sure the placeholder link is still attached to the text (you can check this by clicking on the text and going to "Link" in the sidebar.)

In order to upload templates to your MailChimp account on your behalf, Mail Designer needs your MailChimp API key (a special kind of password).

You can find your API key on your MailChimp. The MailChimp support pages have more information.

 Click on "File" > "Import settings and designs."


When the migration window pops up, select "Grant access" to continue.


In the next window, simply select "Grant access" again to allow Mail Designer 365 access to the design files in your Library. You do not need to select a different folder.


Select from the list which settings you would like to copy over to Mail Designer 365 (i.e. from which version) and then click "Import selected."


Your designs and in-app preferences will then be quickly imported into Mail Designer 365 exactly as they were when you last used them.

• View, comment on and approve email design drafts
• Receive test emails
• Manage email contacts and audiences
• Schedule and send email campaigns
• Access post campaign analytics

‣ Open your Mac's System Preferences

‣ Open the "General" tab

‣ Untick the option "Ask to keep changes when closing documents"

‣ Afterwards, you need to restart your Mail Designer 365 app

‣ Within the "Contents" section of Mail Designer 365, you can click on the triangle icon or press Command⌘-2 to show shapes. 

‣ You will have many different button options under the "Buttons" subsection. 



‣ Drag your chosen button to an image area. 

‣ You can edit the message by double-clicking the text of the button. 

Adding a link to your button:

‣ Make sure to add a link to your desired landing page by double-click the button shape. 

‣ When you double-click the shape, the "Style" section will open on the left side. 

‣ Click on "Edit Link & Background." 



‣ Under the "Link" subsection, you will be able to click "Add Link" to add the link to your landing page.  

• Adding buttons guide

• The Contents Section guide

• Inverted Pyramid Model guide

• Non-usage of the app or service
• Failure to cancel your account within the cancelation period
• Lack of features or functionality on your subscribed plan
• Purchases made in error
• Exceptional circumstances beyond our control
• Violations to our Terms of Use

‣ Mark the text that you would like to turn into a link. 

‣ Click "Add Link" from the left sidebar.



‣ You can now choose what type of link you want to add:



‣ Then enter your URL in the Link destination dialog box:

‣ Make sure to click on the padding area of a text block.



‣ Click "Delete Background" on the right side.



‣ Afterwards, click on the outer area of the same text block.

‣ Then, click "Delete Background."



‣ Your text block should now have a transparent effect. 

• Creating transparent background effects guide.

Check out our video tutorial for more font inspiration:

• Download more web fonts guide

Yes there is! Mail Designer 365 is our brand new and updated version of Mail Designer - only available on an annual subscription basis. Subscribers have access to our best new features and benefit from regular updates.

Most importantly, Mail Designer 365 will always be optimized for the latest mac OS version, so as long as you are subscribed, you will never have to worry about paying for an upgrade again!

Visit our website today to purchase Mail Designer 365.

MailChimp has free and paid plans. Please visit the MailChimp website for more details and exact pricing information.

If you're sure that your time with us is at an end then we've made it nice and easy to remove all your info from our database so that you don't need to wait for us to do it.

Just log in at your License Manager, click 'Edit your Account' on the left hand navigation panel and, after a tearful farewell, click 'Delete Account'.

If you do leave then we'd like to say thank you, bye and come back soon!

Mail Designer 365 offers multiple options for sending your email designs to your audience.

Testmail

Mail Designer 365's Testmail service is designed for sending internal test emails to yourself or to your team – i.e. to preview how your finished email design will look in the inbox.

Test emails will be sent from the Mail Designer 365 Testmail service via our secure servers.

Sending external emails

You also have the option to send your email design to external email addresses (i.e. contacts who are not part of your Mail Designer 365 team) via Delivery Hub. These emails will be sent from your own email address.

Choose between an email campaign: Send to a list of contacts or an individual mailing: Send to individual email contacts.

Check out this guide for more information on sending email campaigns via Delivery Hub.

~/Library/Group Containers/C3HCD5RMD7.net.tower-one.MailDesigner/Documents

• Signing up for MailChimp guide.

You can easily turn off the automatic renewal for your Mail Designer 365 plan in your my.maildesigner365 account.

1. Log in to your account.
2. Go to “Purchases & Plans” under Settings.
3. Disable the automatic renewal for your plan.

Important:
By turning off automatic renewal, you may lose any existing price advantages.
Once your current plan expires, it can’t be reactivated — however, you can purchase a new plan at the then-current price at any time.

1. Open up your template in Mail Designer 365 and make the changes in your design
2. Go to Delivery Hub and open your scheduled campaign
3. The new version of your template will be picked automatically.
4. Press Save to save your campaign with the new design
5. Repeat for other scheduled campaigns using the same design

‣ Open your design

‣ Choose “Share" > "Website /HTML...” from the menu bar. 



‣ Choose a location to save your design.

‣ Optional: Enter a custom name for the exported .HTML file

‣ Optional: If you plan on uploading your images to a separate web server, you can enter an absolute URL prefix for the images.

• Exporting as a webpage guide.

Emails that contain only images are often flagged as spam because spam filters rely on text to evaluate the content's legitimacy. Without text, the filters may assume the email is hiding suspicious or harmful content, a tactic commonly used by spammers. Additionally, image-only emails can load slowly, frustrating recipients and increasing the likelihood that they will mark your email as spam.

To improve your email's chances of landing in the inbox, follow these best practices:

1. Avoid image-only layout blocks: Instead of using layout blocks that consist only of images, opt for blocks that combine text and images. This ensures your text gets displayed as actual text, not as part of a large image, which helps filters and recipients better understand your content.
2. Include relevant text: Clearly explain the purpose of the email using text. This gives spam filters context to analyze and helps your audience engage with your message.
3. Use alt text for images: Add descriptive alt text to each image. This ensures that even if the images don’t load, recipients (and spam filters) can still understand the email’s content.
4. Maintain a good text-to-image ratio: A balanced approach, where there’s more text than images, can reduce the chances of your email being flagged as spam. The text gives spam filters more material to evaluate.
5. Use a combination of image and text blocks: Combining both elements not only enhances readability and engagement but also prevents spam filters from interpreting your email as an attempt to hide important information in images.
6. Use a reputable email service provider like Mail Designer 365 Campaigns: Many email service providers such as Mail Designer 365 Campaigns help optimize email structure and offer authentication protocols like SPF, DKIM, and DMARC to enhance deliverability.

By following these guidelines and ensuring your email contains a mix of well-placed text and images, you can improve its deliverability and reduce the risk of it being sent to the spam folder.

• Press "Shift" (⇧) + "Cmd" (⌘) + "4" then click and drag the mouse cursor to capture a specific area of your screen.
• Press "Shift" (⇧) + "Cmd" (⌘) + "4" and then the space bar to capture a specific window or element on your screen.
• Alternatively, press "Shift" (⇧) + "Cmd" (⌘) + "3" to capture your full screen.

‣ Please go to the MailChimp website and log in. When you are ready, upload your design to MailChimp by creating a new campaign.

‣ Select the email design you just uploaded and click "Preview and Test." 

‣ Next, click "Enter preview mode." 

‣ Click the button for "Enable live merge tag info". You will now see your information for the placeholder you have entered. 

• If the app you want to quit is in your dock, hold the "Option" (⌥) key and right-click on the app icon, then, select "Force Quit" from the menu.
• You can also hold down "Option" (⌥) + "Cmd" (⌘) + "Esc" which will trigger a window with a list of apps you have running. To force quit one or more of these apps, simply select it from the list and click the "Force Quit" button.

‣ Select a text area

‣ Please choose "Insert" > "MailChimp" or "Campaign Monitor"

‣ Choose a placeholder

‣ Open "System Preferences."

‣ Click "Language & Region."



‣ Change to your preferred language by dragging your selected language to the top of the list.



‣ Close your software. For example, with VPN Tracker, you can do so by choosing "VPN Tracker" > "Quit VPN Tracker."



‣ Reopen the software.

‣ Choose "Message" > "Redirect"



‣ Type the recipient's email address

‣ Click the "Send" button

• Checking button guide.

Some kinds of software may cause issues with Mail Designer 365:

1. Personal Firewalls
2. Protection Software (e.g Virus Scanners, Malware Protection)

Personal Firewalls usually ask the user, if an app should be allowed to send network traffic. It’s important to grant Mail Designer full network access. If you have already added rules for Mail Desinger, please whitelist Mail Designer.

Protection Software often sees authentication traffic as a potential source of threat, as it isn’t able to analyze that traffic because of its very strong encryption. Please ensure Mail Designer is ignored by any protection software running on your Mac and allow this traffic to pass through.

Here are some common examples of the types of apps mentioned above. If you are uncertain whether any of these applications may be installed on your system, try the following:

• Open the app “Terminal”
• Copy and paste the following command: kextstat | grep -v com.apple

You’ll get a list of all kernel extensions that are not from Apple. Just compare that list with the identifiers in parenthesis below:

• Little Snitch
  (at.obdev.nke.LittleSnitch)
   
• Sophos Anti Virus
  (com.sophos.kext.oas, com.sophos.nke.swi)
   
• Symantec Endpoint Protection / Norton AntiVirus
  (com.symantec.kext.SymAPComm, com.symantec.kext.internetSecurity, com.symantec.kext.ips, com.symantec.kext.ndcengine, com.symantec.SymXIPS)
   

‣ Open one of your Mail Designer 365 email design

‣ Choose "File" > "Revert To"

‣ Select a version or click "Browse all versions"

If you have a charge from equinux on your credit card that you do not recognize, it may be for one of the following products offered through the equinux Online Store:

• VPN Tracker (VPN software for Mac, iPhone and iPad)
• Mail Designer 365 (email newsletter design software for Macs)
• tizi (iPhone and iPad accessories)

Common scenarios

Auto-renewing products

VPN Tracker and Mail Designer 365 are offered as subscriptions. When a plan has been configured to auto-renew, the associated payment method will automatically be charged.

Additional team-members added

If multiple employees are using one of our products, they may have configured team billing. This means the associated credit card may have been charged, in order to add a new team member to an account.

Invoices and other questions

You can download your invoices from our website:

• VPN Tracker Invoices
• Mail Designer 365 Invoices
• Other equinux invoices

If you have checked with your team and still have additional questions regarding a charge, please contact our support team. Be sure to include the details from your credit card statement and the last 4 digits of your card.

‣ In Apple Pages, double the size of your graphic. For example, if you had a shape that has the dimensions 100x100, please increase that to 200x200.

‣ Copy and paste it into an image area in Mail Designer.

‣  Then, select the image.

‣  Right-click (or Ctrl+click) on the image.

‣  Choose "Original Size (Retina)" from the drop-down menu. This automatically shrinks the image but becomes retina quality.

‣ Select the photo that you want to turn semi-transparent

‣ This will prompt Mail Designer 365 to open the "Style" section on the right side

‣ At the bottom, you will find the "Opacity" section

‣ Adjust the opacity slider to adjust the opacity of the photo you selected

All templates you want to upload to MailChimp have to contain an unsubscribe link. By adding the Unsubscribe Link to your template you can ensure that your design will look correct on mobile devices and desktop clients and the MailChimp footer will be added at the end of your message.

Add a MailChimp unsubscribe link

To add an unsubscribe link to your template, please follow these steps:

• Mail Designer 365 Plain Text guide.

‣To print a document, choose ”File" > "Print…” from the top menu bar.

• Printing guide.

‣ Click on the smartphone icon on the left side to open the mobile version of your template.



‣ Drag a border line of an image area or text area. 

‣ Mail Designer 365 will then give you the option to detach your mobile and desktop versions from each other.



‣ You can add a preview picture for your video adding a video placeholder within an image area by clicking "Contents." 

‣ Then click the video placeholder icon: 



‣ You will be able to add preview images with our video icons or with your own player overlays.

• Tips for adding video links in the mobile version.
• Adding video placeholders guide.
• Detaching specific layout blocks guide.
• Layout blocks dedicated mobile version guide.

‣ Open the template you want to export.

‣ Choose ”Share" > "Share design document via Email...“ from the top menu bar.

• Sharing as an email attachment guide.

‣ First, open your email design in Mail Designer 365.

‣ Choose "File" > "Export as HTML..."



‣ Give your folder a specific name

‣ Connect to your server



‣ Upload your folder on your FTP account. With Filezilla, you can type the location of your folder within your Mac under "Local site." 



‣ Or you can find the specific folder within the Filezilla window and then right click the folder. Choose upload from the drop down menu.



‣ Make sure all of the files are added to the folder, including the images used for the email design.

‣ Find the specific location path of your folder. With Filezilla, you will need to click on where your folder is within the server. The specific location path of your folder will be found under "Remote site:"



‣ Click the paper airplane icon on the top right of Mail Designer 365



‣ Choose "Website / HTML..."



‣ Check the box where it says "Prefix image URLS with:"

‣ Add the specific location path URL of your folder



‣ Click "Export"

Using guide lines

‣ Select a text area. 

‣ Choose "Edit" > "Spelling and Grammar" > "Show Spelling and Grammar" from the menu bar.



‣ A pop up will appear that will let you choose a language. 

‣ Just click on the "Automatic by Language." 

‣ You can choose your preferred language from the different options from the drop down menu. 

• Spell check guide.

‣ Go to "File" > "Design Options."



‣ Add a check mark from the "Force hyphenation."



‣ Click "Ok."

• Automatic hyphenation guide.

‣ Choose "File" > "Save"

‣ A pop up will appear.

‣ Give your email design a name.

‣ Choose a category or create a new category by choosing "Custom" from the drop-down menu. Then, type in the name of your new category.

• Design Ideas guide.

‣ First, export your Mail Designer 365 template as a PDF file. 

‣ Choose “File" > "Export as PDF…”



‣ Save your document as a PDF file. 

‣ Now, open your PDF file. 



‣ Go to your menu bar at the top. 

‣ Choose “File" > "Save As…”



‣ A popup window will appears, and you can choose the format you want. You can decide if you want to convert the PDF into a JPG or PNG file.

• Converting email templates to JPG/PNG files guide.

If you're struggling with email deliverability—especially with Gmail users—there are proven strategies to improve sender reputation and ensure your emails land in inboxes rather than spam folders. Follow these steps to get back on track:

Steps to Improve Email Deliverability:

1. Warm Up Your Email Lists Gradually
   • Treat the process as if warming up a completely new account.
   • Divide your mailing into smaller batches and send them on different days. For example, start with 500 emails on Monday, 1,000 on Tuesday, 2,000 on Wednesday, and so on.
2. Focus on Engaged Recipients First
   • Begin by sending emails only to contacts who have opened your emails recently (e.g., within the last 30 days for weekly senders).
   • Gradually increase this timeframe as your deliverability improves.
3. Leverage Google Postmaster Tools
   • Set up Google Postmaster Tools to monitor spam rates, domain reputation, and other deliverability metrics.
4. Create Test Gmail Accounts
   • Subscribe a test Gmail account to your email campaigns.
   • Monitor where emails land. If emails go to spam, interact with them (e.g., open, click, and reply) but do not move them out of the spam folder. This helps train Gmail’s algorithms.
5. Adjust Based on Metrics
   • Use Google Postmaster Tools to track your spam rates. If spam rates are too high, reduce the timeframe of your engaged recipients or maintain the current level of sending until the rates stabilize.
6. Monitor Progress
   • As Gmail deliverability improves and emails stop landing in spam, expand your email list incrementally to include less recently engaged recipients.

How Mail Designer Campaigns Can Help:

Mail Designer Campaigns provides several built-in features to optimize email deliverability and improve your sender reputation:

• Professional Email Authentication: Ensure your emails are authenticated with SPF, DKIM, and DMARC, reducing the likelihood of being flagged as spam.
• Engagement Tracking: Identify active and inactive recipients in your mailing list, allowing you focus on your most engaged contacts first.
• Custom Domain Support: Addd your own domain to Mail Designer Campaigns to reinforce trust with email providers like Gmail.
• Clean and Optimized Designs: Mail Designer 365 helps you to create email content that is visually appealing while avoiding spam-triggering elements, increasing inbox placement rates.
• Advanced Segmentation: Mail Designer Campaigns allows for advanced segmentation, such as creating lists of only people who have opened the email in the past X days, and options for sending to only a portion of your subscriber list. This ensures that your emails reach the most engaged recipients first, improving overall deliverability.

By following these best practices and leveraging Mail Designer Campaigns' tools, you can rebuild your sender reputation, enhance Gmail deliverability, and achieve more successful email marketing campaigns.

You can view a copy of all your invoices in our Online Store:

You will find the invoices for your VPN Tracker 365 purchases in the section "Invoices", here:

http://my.vpntracker.com

You work in accounting and need access to the VPN Tracker invoices for your company? Please ask your VPN Tracker Team manager to invite you to you company's team with the role "Accounting". Afterwards you will receive emails as soon as a new invoice is available and you can dowload this from the web portal

‣ If you would like to save a PDF copy of your invoice, then do the following:
 Press "Command + P"  
 Choose "PDF" > "Save as PDF"

‣ Visit our  upgrade page.

‣ Purchase your Mail Designer 365 plan.

‣ Log in to your account

‣ Click on the button "Buying for a business?" 

‣ Add a VAT ID

‣ Enter your full VAT number

‣ Click on "Validate VAT ID"

We don’t offer partial refunds. All of our 365 plans are valid for one year and you can cancel up to 10 days before the end of your term; however, if you do cancel, you will be able to continue using the software the expiration date of your plan.

If you don’t have a warmed domain or custom email address, Mail Designer 365 offers a professional solution for sending email campaigns without the need for your own domain.

How does it work?

Mail Designer 365 uses its Mail Designer Delivery service, which ensures that your campaigns are sent reliably and securely from a trusted, pre-configured email domain. This avoids potential issues like deliverability problems caused by an unprepared domain or emails landing in spam folders.

Why choose Mail Designer Delivery?

• No Setup Hassle: You don’t need to purchase, warm up, or configure your own domain.
• Trusted Reputation: Mail Designer’s sending infrastructure is optimized to ensure high deliverability.
• Professional Appearance: Your emails are sent with an authenticated domain, giving a polished and professional look to your campaigns.
• GDPR-Compliant Sending: All data is handled in compliance with GDPR, ensuring the privacy of your recipients.

What’s the catch?

While using a shared domain is a quick solution, a custom email domain (e.g., yourname@yourbusiness.com) is always recommended in the long term. This gives you full control and enhances your brand image. Mail Designer 365 supports this setup with tools to configure SPF, DKIM, and DMARC authentication for maximum deliverability.

Ready to get started?

Mail Designer 365 is perfect for sending individual emails or thousands of recipients quickly and professionally. Start your campaign with our delivery service today and reach your audience without worrying about technical setup or deliverability!

Email marketing isn’t dead—it has simply evolved. While it’s true that inboxes are busier than ever, email marketing remains one of the most effective ways to connect with audiences when done right. Here’s why:

1. People value quality over quantity: Subscribers are more selective about the emails they sign up for, so it’s crucial to offer valuable, engaging, and relevant content that stands out. Generic or repetitive emails won’t cut it anymore.
2. It’s a personal choice: Unlike unsolicited messages on platforms like WhatsApp, email gives recipients control—they’ve opted in to hear from you. For many people this makes emails far more welcome than intrusive messages on other channels.
3. Still an ROI powerhouse: Email marketing continues to deliver one of the highest returns on investment (ROI) in digital marketing. When you focus on personalization and value, email can drive conversions better than almost any other medium.

While automation and messaging apps like WhatsApp are growing, they serve different purposes. Instead of replacing email, they complement a well-rounded marketing strategy. So, no—email marketing isn’t dead. It’s just more competitive, and that’s a good thing because it pushes brands to be better.

The Mail Designer manual has information on how to create your design and export it to MailChimp. Once you have sent your design to the big monkey in the sky, you can create campaigns, manage subscribers, track clicks and more with MailChimp's tools.

There are so many different MailChimp features, that we can't describe them all in the Mail Designer manual. But don't worry: the MailChimp team have created webinars, how-to manuals, guides and tips to help you get started.