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How do I turn on/off the flashlight?
Hold down the Power button for around 3 seconds to turn the flashlight on or off.
How long does it take to charge my iPhone with tizi Kraftprotz (2. Generation)?

You can charge your iPhone with tizi Kraftprotz (2. Generation) at the Normal port in about 2 hours.
Your Kraftprotz has enough power to charge your iPhone 5-6 times.

What’s the difference between the High Power USB port and the Normal USB port?
The High Power port is for devices which support Apple’s High Power specification. That means, the iPhone 6 and iPhone 6 Plus charge double as fast on this port as they would their supplied charging cables from Apple.

This is also a great charging port for the iPad. The Normal port is best for all other devices with smaller capacity batteries: such as older iPhone generations, Android devices, digital cameras or the Kindle. In short, all devices which can be charged via the USB port or a Mac or PC.
What’s the difference between the tizi Kraftprotz and the tizi Flachmann?
With 10.000 mAh, The tizi Kraftprotz has double the power as the tizi Flachmann. An iPhone 5 can be charged up to 5x. Plus, the tizi Kraftprotz allows 2 devices to charge simultaneously and even has a High Power port for charging iPads.
How long does it take to recharge my tizi Kraftprotz?

If your tizi Kraftprotz is empty, a complete recharge will take about 4.5 - 5 hours with a 2A charger for example using tizi Tankstelle.
Charging your tizi Kraftprotz with a 1A charger will take about 8 to 10 hours.

How long does it take to charge my iPad with tizi Kraftprotz?

An iPad gets charged at your tizi Kraftprotz in 4-5 hours. Your tizi Kraftprotz has enough power for a full iPad mini or iPad 2. Generation charge.
Your iPad 3. Generation or iPad Air 1 / 2 will be charged to 60%.

Do I have a first or second generation tizi Kraftprotz?

The product number on the back of your tizi Kraftprotz shows you, if you have a first or second generation device.

tizi Kraftprotz (2. Generation): EQ21166
tizi Kraftprotz (1. Generation): EQ20991

Where can I check the battery level of the Kraftprotz?
Quickly push 2x on the Power button on the left side, and the LEDs will let you know how much juice you have left.
I don't know, if my device can be charged with high power. Can I nevertheless charge it at the High Power USB Port?
If your device requires high power for charging, it will charge faster. If not, that’s fine too: it will charge normally the way it is supposed to.
There is no risk to your connected device no matter which port you attach it to.
Where can I download the manual for tizi Kraftprotz (2. Generation)?

You can download the manual of tizi Kraftprotz (2. Generation) here.

Register your tizi Kraftprotz under my.tizi.tv using your tizi code.

What’s the quickest way to charge my Kraftprotz?
Connect the tizi Kraftprotz to a common USB port on your computer, or to the tizi Power, tizi Tankstelle or the tizi Tankstation, using the supplied micro USB cable. Tip: Keep the tizi Kraftprotz cool to increase it’s power level and longevity.
How do I turn on the torch at my tizi Kraftprotz?
Press the on/off button for a few seconds to turn the torch on or off.
Is a cable for charging included?

In the box you will find a micro USB cable for charging your tizi Kraftprotz. The cable length is 1m.

How do I know that tizi Kraftprotz is fully charged?

While charging your tizi Kraftprotz the five LEDs will show you the charging progress.

You will know that your tizi Kraftprotz is fully charged, when all LEDs turn off.

What devices can I charge on the High Power Port?

The Hight Power USB Port has been designed for charging your iPad.
You can also charge any other device on this port. If your device needs more power, it will charge faster on this port. If not, your device will also be charged perfectly fine.

The LEDs on my tizi Kraftprotz are not lit, but my iPhone gets charged?

In order to save power, you can turn of the LEDs while charging your iPhone. To do so, press the on/off switch once.

Although the LEDs are not lit, your iPhone gets charged.

Can I charge other devices while recharging tizi Kraftprotz?

While you recharge tizi Kraftprotz other devices cannot be charged.

My device is not charging, although the LEDs of Kraftprotz are lit. What can I do?

When the LEDs on your tizi Kraftprotz are constantely lit, your Kraftprotz is in pause mode. Press the button on the side briefely to start charging your device.

How do I know if the tizi Kraftprotz is fully charged?
It’s fully charged when all 5 LEDs no longer light up.
Is fast charging with tizi charging devices harmful to my smartphone battery? Can this damage the battery in my iPhone/iPad?
iPhones and iPads are *not* "dumb" batteries that get connected to a charger. Some people may believe this and there are various myths on the internet about this. Where does this theory come from? It might originate from charging standard AA or AAA household batteries. In this scenario, the charger is actively doing the charging and the battery is "dumb" and gets charged. Here, in the worst case scenario, the battery can be destroyed by charging it wrong. Apple and all modern smartphone manufacturers use active charging control mechanisms with in their devices. The iPhone/iPad or smartphone actively decides how much current to use and which energy gets requested from the charger. In no case will a tizi device "push" a certain amount of power into an iPhone/iPad or smartphone! How can a tizi charger always provide iPhone / iPads with maximum fast performance? The best way to imagine this is as follows: When plugged in, an iPhone / iPad uses a communication protocol to ask the power supply about the maximum power that can be drawn. Our tizi charging devices (Tankstelle, Tankstation, Turbolader, Kraftprotz, etc.) respond correctly and the iPhone / iPad starts to charge. Initially maybe with 500mA, then 1A, then with 2.4A etc. Depending on the model and the current charge level, but also on the battery temperature of the iPhone / iPad, the Apple charge controller decides actively and independently how much power should be drawn. Thanks to the above-mentioned exchange about the maximum power, the Apple charging controller can be sure that it will get this power at any time over the charging period. What do tizi chargers do better than "standard" or cheap power supplies? Power supplies can have errors or problems at different levels. Here are two classic examples:
  • With cheaper power adapters, the communication protocol is often missing, meaning the adapter and the iPhone / iPad are unable to communicate properly. If an iPhone / iPad gets a strange result from the power supply when the performance data is exchanged (e.g. the protocols of both devices do not understand each other), then an iPhone only charges with a maximum of 500mA, which is very very slow. In this case, the iPad will show the "Not charging" message. The iPhone / iPad does this in order to prevent the power supply from becoming overloaded.
  • Another problem is possible overload - leading to a fire hazard. For example, this could occur if the cheap power supply tells the iPhone / iPad that it is able to charge up to 2.4A. If an iPad then requests this current during the charging process, the power supply will become overloaded. In the best case, it will simply turn off. However, it could also overheat and catch fire.
tizi power supplies are specially tailored to Apple devices, "speak" correctly with the charging controllers installed by Apple and are always able to supply the battery of an iPhone / iPad with the requested current. This means, when using a tizi device, the battery of an iPhone / iPad is never overloaded or even broken.
Where can I find the Quick Start Guide for my tizi device?
You will find the Quick Start Guide for your tizi device on our website:
http://my.tizi.tv

Here you can also register all of your devices, so you have them all in one place.
http://tizi.tv/register
I've bought my tizi product on Amazon. Where can I download my invoice?
Invoices for tizi products can be easily downloaded self-service: http://tizi.tv/bestellungen Please note: Invoices are only available once Amazon has shipped an order.
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FAQ
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iSale discontinued

After a long run, we retired iSale a while ago.

We made this decision as eBay has shifted its focus to large commercial sellers with thousands of listings. iSale is no longer supported by newer macOS versions and we encourage you to move your existing and future listings directly to eBay's own tools.

eBay now requires all listings to exclusively use HTTPS for content. Auctions using iSale templates do not support HTTPS image links, so it is recommended you re-list your items using eBay's own selling tools.

In March 2018, iSale auction template images from will no longer be available so we encourage all sellers to revise existing listings accordingly.

We'd like to thank you for using iSale. Kind regards,
Team equinux

How can I cancel my subscription
You can deactivate your renewals in the product portal for your appropriate product. The links for the appropriate product portals are as follows:
Unrecognized charge from equinux

If you have a charge from equinux on your credit card that you do not recognize, it may be for one of the following products offered through the equinux Online Store:

  • VPN Tracker (VPN software for Mac, iPhone and iPad)
  • Mail Designer 365 (email newsletter design software for Macs)
  • tizi (iPhone and iPad accessories)

Common scenarios

Auto-renewing products

VPN Tracker and Mail Designer 365 are offered as subscriptions. When a plan has been configured to auto-renew, the associated payment method will automatically be charged.

Additional team-members added

If multiple employees are using one of our products, they may have configured team billing. This means the associated credit card may have been charged, in order to add a new team member to an account.

Invoices and other questions

You can download your invoices from our website:

If you have checked with your team and still have additional questions regarding a charge, please contact our support team. Be sure to include the details from your credit card statement and the last 4 digits of your card.

It says: Activation Code belongs to another user

Not to worry. There are a few reasons why this can happen but rest assured we will always get you up and running - sooner, rather than later!

The most common cause behind this is that you have multiple equinux IDs and you have tried to activate the software again using your equinux ID that doesn’t actually have the license registered to it. So when it says: ‘registered to another user’ - it actually means YOU! The software just doesn’t know you’ve got 2 accounts.

So obviously the best way to sort this out is to use your equinux ID that does have the license registered to it and then you’ll be ready to go.
If you have nothing on your other account it would be great if you could send us a quick email explaining that you have 2 IDs and we can delete the one you don’t need.
If you would also like to have everything on one account and have us delete the spare you can transfer your licenses from one account to the other. Just click the link to find out how.

Sure that’s not the reason?

Then all you need to do is drop us an email stating your equinux ID and the Activation Code you were trying to use, along with some proof of purchase. A scanned receipt or confirmation email will do just fine. Then we can have a look at everything and sort your account out so that you can get on with using the software you bought!

How can I get the latest reseller news?
We periodically send out our reseller newsletter with helpful information like product news, sales information and "how to sell ... " hints. If you want to stay informed, please send us via our contact form on our website. We are also more than happy to list you in our reseller list. 
Which is right for me? Family Pack or Single User edition?

Thank you for your interest in equinux Software!

As you may have noticed, most of our consumer software is available to purchase either as a Family Pack or a Single User license.

While the Single User Edition is perfect for those with just one computer, the lucky ones of you with more than one Mac should consider the Family Pack Edition. This allows you to run your equinux software on up to five different computers at once! What's more it costs less than two individual Single User Editions...

Now that's a bargain!

Do you accept purchase orders (PO)?

Unfortunately we currently can't purchase orders as your method of payment, sorry!

However, if you would like to pay by check, our online store does have the option of including a purchase order number on your invoice.

Select ‘Check’ as your payment method and then scroll down to the field ‘Purchase Order’. Enter the P.O. number you would like to appear on your invoice and then proceed to payment. You will receive an email containing further information on who to make the check out to. The license will be issued to you once your payment is recieved.

How can I cancel my VPN Tracker renewal?
To deactivate your VPN Tracker renewal, please follow these steps:
  • Log in to you your account at my.vpntracker.com
  • Go to "My Plans and Billing" in the sidebar, where you will see your current active plan(s), in case your plan is a team plan, please go to "Team Plans and Billing" in the sidebar
  • To deactivate your renewal, flip the switch from blue to grey FAQ Image - S_1139.png
  • After deactivating auto renewal, you will receive an email confirming the deactivation.
Please be aware that by deactivating automatic renewals you will lose pricing benefits. The possibility of grandfathering pricing is exclusively available for customers who keep automatic renewals activated at my.vpntracker.com once this option has been deactivated, any associated pricing benefits (e.g. discounts, special offers, etc.) will be lost.
I would like a refund of my purchase
We offer every customer a no-strings-attached trial period of Mail Designer 365 before purchase. The trial can be downloaded free of charge from our website. This allows users to test the vast range of features and tools included in a full plan before making any financial commitments to the software. For this reason, we cannot offer refunds once a plan has been purchased. This information is also clearly stated in the terms & conditions which must be accepted before completing the checkout process.
My equinux ID does not show any licenses?

You may have multiple equinux IDs and your licenses are in another account. 

‣ Log in to my equinux with your other logins until you find the equinux ID that contains your product licenses. 
‣ If you've forgotten your login information, you can retrieve it here.
‣ Check your personal details (e.g. email address, contact information) for the account
‣ Please transfer all of your product licenses to a single equinux ID, for more information on how to transfer licenses, please follow these steps.

Please note that you will find your VPN Tracker 365 Plans under https://my.vpntracker.com. Here you can manage all of your plans and assign them to other users.
How can I see the information Apple collects about me?
Apple provides at https://privacy.apple.com various functions to: - Request copies of your data - Correct your data - Temporarily deactivate your account - Delete your account This concerns the data of all Apple services, i.e. purchases in the AppStore, use of the Apple ID and much more.
On your page I see the prices in USD but in the store it says Euro. Can I pay in USD?
Our prices and the currency you purchase in vary depending on which country you are purchasing from. We are headquartered in Germany and our default billing is in Euros. In order to see your final price and currency including VAT where applicable, please go to our Online Store and select your country. We are unable to accept payments in a different currency than what is displayed in the Online Store.
I switched off the “Auto-Renewal” option for my plan. Why do I now see a different price after expiration?
Plans that are set to auto-renew may keep pricing benefits ("grandfathered pricing"). By deactivating the auto-renewal option, you will automatically lose any of your existing price benefits (i.e. promotions or introductory offers.) This action cannot be reversed. Should you then wish to renew your plan at a later point, you will be billed at the regular plan price. Please be aware that your plan will also end if your payment method cannot be charged at the time of renewal (i.e. expired, lost or stolen). If you need to update your payment method, you can do so at any time in your my.maildesigner365 or my.vpntracker account.
How can I buy additional VPN Tracker licenses for my team?
To add additional licenses for your team, please follow these steps:
  • Log in to your account at my.vpntracker.com
  • In the Team overview, go to "Licenses". Here you can see all your existing plans
  • Then, click on “Add plans” FAQ Image - S_1145.png
  • On the following page enter the number of licenses you would like to add and select the edition. Then click on "Add to plan"
    FAQ Image - S_1146.png
  • Under Checkout you will see your new plan. Your new plan will start from today’s date and will run for one year. FAQ Image - S_1147.png
  • The "Yearly total" is the total price for one year
  • If applicable (i.e. if you have merged your plans), the "Prorating Discount" is the remaining value of your existing licenses which gets deducted from the yearly total to make the "Amount due now".
  • Check the Terms and Conditions and click "Pay now"
  • You can now assign your licenses to your team members
My VPN Tracker plan expired. How can I renew it?
To renew your expired VPN Tracker plan, please follow these steps:
  • Log in to your account at my.vpntracker.com
  • In the Teams view under "Subscriptions", you will see a list of both your active and your expired plans
  • To renew an expired plan, please click on: “Reactivate license
  • You will then be shown your available plan options
Please note:
  • Grandfathering pricing is exclusively available for customers using the automatic renewal option. If your plan has expired, you can re-obtain VPN Tracker for the current price tier
  • After starting your new plan, you will regain full access to your account including your Personal Safe and Team Management features.
How can I update the address or email address of my equinux ID?
Your account details such as address and email can be edited in the account management using the following link: Edit equinux ID
How do I set up VPN Tracker Team Management?
VPN Tracker is fully optimized for both small teams and larger enterprise teams. You can set up and manage your team at my.vpntracker.com. Our extensive Team Management Guide provides you with step-by-step instructions for the following team-related topics:
  • Creating a VPN Tracker team
  • Inviting team members
  • Assigning VPN Tracker plans to team members
  • Using the package installer and onboarding tools
  • Sharing VPN connections
  • Managing billing and invoices for your team
How can I activate automatic renewals?
To activate automatic renewal for your VPN Tracker plan, please follow these steps:
  • Log in to you your account at my.vpntracker.com
  • Go to "My Subscriptions" in the sidebar, where you will see your current active plan(s)
  • To activate automatic renewal, flip the switch from grey to green FAQ Image - S_1142.png
  • After activating auto renewal, you will receive an email confirming the activation.
How can I consolidate VPN Tracker 365 licenses?
To combine multiple VPN Tracker 365 plans into one so they have the same expiration date, please follow these steps:
  • Log in to your account at my.vpntracker.com and select your team from the sidebar menu
  • Under Subscriptions, you can see an overview of your existing plans
  • At the top of the page you will see a "Merge Subscriptions" button. Press this. FAQ Image - S_1322.png
  • Select the plans you would like to combine by clicking on the checkbox on the left side next to each plan
  • Once you have selected all plans, click Combine Subscriptions at the bottom of the window
FAQ Image - S_1153.png On the next page, you can preview the plans which will be merged and also have the option of upgrading to a different license type or adding new licenses, if needed. On the right, you will see your new plan. Your new plan will start from today’s date and will run for one year. Your existing licenses will also be renewed. FAQ Image - S_1154.png The Yearly total is the total price for one year. The Prorating Discount is the remaining value of your existing licenses which gets deducted from the yearly total to make the Amount due now. Check the Terms and Conditions and click Pay now to finalise your changes.
My credit card didn't work and my plan has expired. Why do I now see a different price after expiration?
The possibility of grandfathering pricing is exclusively available for customers using the automatic renewal option. In cases where your plan cannot be renewed due to a problem with the payment method (i.e. expired, lost or stolen), the plan will be canceled after a few tries. You are then free to re-obtain your plan at any time you wish for the then current price tier. In order to profit from your existing price, please ensure you update your payment method prior to the renewal date.
Looking for your invoice?

You can view a copy of all your invoices in our Online Store:

You will find the invoices for your VPN Tracker 365 purchases in the section "Invoices", here:

http://my.vpntracker.com 

You work in accounting and need access to the VPN Tracker invoices for your company? Please ask your VPN Tracker Team manager to invite you to you company's team with the role "Accounting". Afterwards you will receive emails as soon as a new invoice is available and you can dowload this from the web portal


You will find the invoices for your Mail Designer 365 purchases in the section "Orders", here:

https://my.maildesigner365.com

You will find the invoices for your tizi products in the section "Orders", here:

http://my.tizi.tv

Other invoices can be found at http://www.equinux.com/goto/invoice 
‣ If you would like to save a PDF copy of your invoice, then do the following:
     Press "Command + P"
     Choose "PDF" > "Save as PDF"
Is 2FA available for my account?
All equinux accounts support secure two-factor authentication (2FA) as an additional layer of security for your sensitive data. To set up 2FA for your account, log in to id.equinux.com and go to the tab Multifactor Authentication. Here you will find the QR code / authentication key needed to set up 2FA for your equinux account with your OTP solution.
FAQ Image - S_1337.png
equinux 2FA supports all major authentication and password apps, including:
  • Google Authenticator
  • Microsoft Authenticator
  • Twilio Authy
  • 1Password
  • FreeOTP
  • Bitwarden
How can I manage Apple AppStore or Google Playstore subscriptions?
If you want to view and manage your subscriptions on the Google Playstore, proceed as follows: Cancel, pause or change subscriptions on Google Play If you want to view and manage your subscriptions on the Apple AppStore, proceed as follows: View or cancel subscriptions
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