Some banks may have trouble processing credit card renewals which can cause your card to be denied.

Generally, this can be resolved by a quick phone call to your bank. This should be your first port of call.

Alternatively, you could also try the following:
- Please try updating your card directly on our store page
- Try a card issued by another bank (our store supports Mastercard, Visa and American Express)
- Use PayPal (tip: often a problematic credit card will work when added to PayPal)

You can manage your payment methods under http://store.equinux.com/storefront/subscriptions/.

If you need to force quit your software for any reason (e.g. your screen has frozen or the app is not responding) please do one of the following:

• If the app you want to quit is in your dock, hold the "Option" (⌥) key and right-click on the app icon, then, select "Force Quit" from the menu.
• You can also hold down "Option" (⌥) + "Cmd" (⌘) + "Esc" which will trigger a window with a list of apps you have running. To force quit one or more of these apps, simply select it from the list and click the "Force Quit" button.

In our online store we accept a variety of payment methods:

• Visa
• Mastercard
• American Express
• PayPal*
• Personal/Business Checks* (US Orders Only)
• Bank Transfers* (European Union Only)

* License will be emailed to you once your payment has cleared.

When paying my check or bank transfer, you will receive an email with additional payment details once you have placed your order. Bank Transfer and Check orders are currently not available for Mail Designer Purchases

All templates you want to upload to MailChimp have to contain an unsubscribe link. By adding the Unsubscribe Link to your template you can ensure that your design will look correct on mobile devices and desktop clients and the MailChimp footer will be added at the end of your message.

Add a MailChimp unsubscribe link

To add an unsubscribe link to your template, please follow these steps:

Choose the text area you want to insert the unsubscribe link to.

Please choose "Insert" > "MailChimp" > "Unsubscribe Link" from the top menu bar.

Add a MailChimp Rewards badge

You have a free MailChimp account and want to send a MailChimp campaign without the grey MailChimp Footer?
Simply add the additional "Rewards" placeholder to your design together with the unsubscribe link and your campaign will be send without the MailChimp footer.
You can add the "Rewards" placeholder by choosing "Insert" > "MailChimp" > "Rewards" from the top menu bar.

Do you have a paid MailChimp account?
In this case you don't have to add a MailChimp Rewards badge to your Mail Designer Pro document.

HTML/CSS newsletters cannot differentiate between Windows 10 Mail and Outlook, even though Windows 10 Mail and Outlook have different behavior and render the same content differently.

This means that it's only possible to have a newsletter render correctly in either Windows 10 Mail or Outlook 2013, not both. Due to Outlook 2013 being in more widespread use, we decided to provide correct rendering in Outlook 2013.

Renewals can be canceled up until 10 days before their renewal date. The cancelation will take effect on the next possible renewal date. You can continue to use the software until the end of your term, at which point your subscription will end.

For the protection of our customers, all payments in our store are processed with 3D Secure technology. 3D Secure is an additional security mechanism that works with 2-factor authorization. After entering the card details, the transaction is passed on to the credit card company and must be explicitly approved by the customer. The approval is usually done via SMS, app or email. With the explicit approval before the transaction, we can help prevent credit card fraud.

In order to use your card with 3D Secure, it needs to be actived for your card. Please contact your bank for this. Registration is often possible on the bank's website or via your banking app. Please see the links below for more details:

• Visa Secure
• Mastercard Identity Check
• American Express SafeKey

With the 3D Secure procedure, authentication communication takes place directly between your computer and your bank. We have no influence on this. If you have any problems, please contact your bank or try to pay with another card or PayPal.

Creating a Mail Designer 365 Team is the first step towards achieving effective collaboration on email campaigns. All Mail Designer 365 teams benefit from exclusive features to help improve your campaign workflow.

To set up a team, head to your my.maildesigner365 account and sign in with your equinux ID and password.

New users are automatically created a team which you can start adding members to straight away.

The Settings icon takes you to your team's overview page:

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From here, go to the "Members" tab and click "Invite members."

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Enter the email address(es) of the colleague(s) you want to invite to your team and click "Invite". You can invite up to 10 team members free!

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Team members can accept your invitation by clicking on the link in the email.

Once you've invited new team members, start using Mail Designer 365 Campaigns to discuss, approve and schedule email campaigns for your audience. Try it out free!

Viruses that infect existing applications are very rare on macOS, but they do exist. However, warnings that VPN Tracker 365 or Mail Designer 365 are infected are very likely false-positives, meaning the tool has incorrectly identified malware in these apps that is actually not there.

Your mail account password may be wrong or empty (see Mail Accounts in Preferences).

If you are trying to send via your iCloud account with 2-factor authentication set up, you will need to set up an app-specific password for Mail Designer. The same may apply to other email providers with 2-factor authentication.

Apple's support page has more information on how to set up an app-specific password.

We know the proof is in the pudding code-sample, so we've put together an HTML export example for you to explore.

It's an unmodified export of one of our Design Ideas. Note that when you use the HTML feature yourself, you'll also have the option of setting an image URL, and image prefix for where your images will be hosted, as well as a custom folder and HTML file name.

Download HTML sample

Luckily, this is an incorrect report.

The XCSSET malware is a trojan that replicates project files via Xcode; it targets mostly developers. To get it, you would need to download an infected Xcode project and build it. It creates fake apps and also downloads and installs payload (adware and similar things). So it does not infect existing apps.

An interesting property of XCSSET is that it's mostly implemented in AppleScript. The generated fake apps contain a folder "Contents/Resources/Scripts" in which those AppleScript files reside. You can right-click on VPN Tracker 365 or Mail Designer 365 in Finder, then click on "Show Package Contents" to check whether this Scripts folder or any AppleScript files (*.scpt) can be found; VPN Tracker 365 and Mail Designer 365 do not contain AppleScript files.

Adding rounded corners to the background of a text area is not supported directly. However, to create this effect, drag a quadrilateral into an image area. You can find this shape under the "Basic Shapes" category.
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Adjust the size of the image area as well as the size of the shape to fit your needs. You can also change the color of the shape. On right side, you can adjust the corners by moving the corner radius slide.
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Then, drag a text object into the image area to create a text box effect. You can find text objects under "T" icon within the "Contents" tab. Feel free to position the text box and change its font style, font weight, font size, font color, etc. to fit your needs.
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Please refer to the following page for further information on how to create the effect of having rounded text box corners:

• Rounded Corners guide.

In certain browsers - for example, Google Chrome - mixed http and https content is blocked by default. This can cause images to not be displayed.

At the moment, Mailchimp are serving the images exported from Mail Designer 365 over http. If your browser blocks mixed http and https content on web pages, this will explain why you are unable to see the images when you preview your templates via the Preview Mode.

We are aware of this issue and are currently working with the Mailchimp team to get it rectified.

Workaround
As a workaround, you can update your browser preferences to allow mixed content or switch to a different browser such as Safari, which by default allows mixed content.

iOS 15 introduced new privacy features, including one big change called 'Mail Privacy Protection'. When enabled, all images are loaded via Apple's proxy servers to mask the recipient's IP address.

In our testing, this has occasionally caused certain mail images to not load correctly at all (you should see a hint at the top of the Mail app):

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If you are unable to load the images in your email, try deactivating this feature and sending your email again.

To deactivate Mail Privacy Protection, open the Settings app on your iPhone, and choose Mail > Privacy Protection > Protect Mail Activity

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The possibility of grandfathering pricing is exclusively available for customers using the automatic renewal option. In cases where your plan cannot be renewed due to a problem with the payment method (i.e. expired, lost or stolen), the plan will be canceled after a few tries. You are then free to re-obtain your plan at any time you wish for the then current price tier.

In order to profit from your existing price, please ensure you update your payment method prior to the renewal date.

Mail Designer is warning you that the images are low resolution because Apple Pages does not copy its images in retina quality.

To work around this, we recommend the following:

‣ In Apple Pages, double the size of your graphic. For example, if you had a shape that has the dimensions 100x100, please increase that to 200x200.

‣ Copy and paste it into an image area in Mail Designer.

‣  Then, select the image.

‣  Right-click (or Ctrl+click) on the image.

‣  Choose "Original Size (Retina)" from the drop-down menu. This automatically shrinks the image but becomes retina quality.

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We understand that some educational customers and enterprises may not be able to purchase a subscription plan.

For those of you unable to purchase a subscription plan due to company guidelines/restrictions, you can purchase Mail Designer 365 with a 1-year term and immediately disable any renewals via my.maildesigner365.

From the point of view of the company, that shouldn't be any different that buying a license and purching upgrades on an annual schedule.

You can change the language of all equinux Software products by changing the language settings of your device. For instance, on the Mac, you can do the following:

‣ Open "System Preferences."

‣ Click "Language & Region."

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‣ Change to your preferred language by dragging your selected language to the top of the list.

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‣ Close your software. For example, with VPN Tracker, you can do so by choosing "VPN Tracker" > "Quit VPN Tracker."

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‣ Reopen the software.

If you have a charge from equinux on your credit card that you do not recognize, it may be for one of the following products offered through the equinux Online Store:

• VPN Tracker (VPN software for Mac, iPhone and iPad)
• Mail Designer 365 (email newsletter design software for Macs)
• tizi (iPhone and iPad accessories)

Common scenarios

Auto-renewing products

VPN Tracker and Mail Designer 365 are offered as subscriptions. When a plan has been configured to auto-renew, the associated payment method will automatically be charged.

Additional team-members added

If multiple employees are using one of our products, they may have configured team billing. This means the associated credit card may have been charged, in order to add a new team member to an account.

Invoices and other questions

You can download your invoices from our website:

• VPN Tracker Invoices
• Mail Designer 365 Invoices
• Other equinux invoices

If you have checked with your team and still have additional questions regarding a charge, please contact our support team. Be sure to include the details from your credit card statement and the last 4 digits of your card.