Frequently Asked Questions
What does the yellow exclamation mark mean at the Play Button?
The yellow exclamation mark can mean the following:
1. The film format is not compatible on the end device. The film may be suitable for the Apple TV but not on iPhone / iPad or vice versa.
2. You are abroad. In Germany. the film would be available. Abroad, the film may be blocked. In this case, a VPN service can help such as WorldConnect from VPN Tracker (can be tested for free):https://itunes.apple.com/de/app/vpn-tracker-world-connect/id1117424189?mt=8
3. Mediatheken cleans up the content daily. We check once a day whether the broadcasts are available and automatically clean up broadcasts that are no longer available. If the transmitter is switched off during the day, the exclamation mark can appear. On the following day, the shows are no longer in the catalog.
1. The film format is not compatible on the end device. The film may be suitable for the Apple TV but not on iPhone / iPad or vice versa.
2. You are abroad. In Germany. the film would be available. Abroad, the film may be blocked. In this case, a VPN service can help such as WorldConnect from VPN Tracker (can be tested for free):https://itunes.apple.com/de/app/vpn-tracker-world-connect/id1117424189?mt=8
3. Mediatheken cleans up the content daily. We check once a day whether the broadcasts are available and automatically clean up broadcasts that are no longer available. If the transmitter is switched off during the day, the exclamation mark can appear. On the following day, the shows are no longer in the catalog.