If you're sure that your time with us is at an end then we've made it nice and easy to remove all your info from our database so that you don't need to wait for us to do it.

Just log in at your Privacy Manager, click 'Delete your Account' near the bottom of the page.

Please note that this action is irreversible and you will loose access to any previously bought products and service!

• If you haven't already, you can download VPN Tracker using this link.
• After the download has completed, launch the app and click the "Login" button in the top left-hand corner of the app home page.
• Enter your equinux ID and password in the space provided. Hint: This is the login you first created when purchasing VPN Tracker in our online store.

Are you a World Connect User?

You will need to download VPN tracker World Connect. You can do so using this link. VPN Tracker World Connect must be installed using the App Store. Once you've installed the app on your device, sign in with your equinux ID and password.

Visit my.vpntracker.com, log in to your account, and go to "Subscriptions" to update your payment method.

Go to your current subscription and click on "Edit" to change the payment method. Click "Choose another way to pay" to add a new credit card or alternatively, add a PayPal account. This will be used as your new default payment method for your plan.

If you have entered information or have started to apply settings in your application demo, those changes will remain unchanged - even after activating the software.

Once you have decided which product to purchase, the next step is to proceed to our Online Store and place your order. We accept all major credit cards, PayPal and bank transfers or checks, depending on your country.

After your order has been processed you will receive a confirmation for your purchase. This will confirm the items purchased, and additional payment instructions if you're paying via bank transfer or check (in those cases you will also receive an additonal email confirming your payment when it has been processed.)

In the purchase confirmation email you will also receive additional information like the download links for your purchased apps.

Are you seeing a 'Server certificate' error message whilst activating your equinux software?

One likely cause is your system's date & time: Make sure your system clock is set correctly by checking 'Set date & time automatically' under System Preferences > Date & Time.

We also use a fairly new security certificate to protect your data. However, older versions of OS X might not immediately recognize the certificate.

To make sure OS X will recognize the certificate, you could try one of the following two fixes:

Run Software Update

‣ Go to the System Preferences and select "Software Update"
‣ Install any available system updates 
‣ Afterwards, restart and try activating again

Disable your firewall

Please make sure you are not running any firewalls which may block access to our activations server. Applications you may wish to disable temporarily include:

• Mac OS X Firewall
• LittleSnitch (Litte Snitch Configuration - Preferences … - General - Stop)
• Intego NetBarrier

Disable your proxy

In some cases the use of proxies may interfere with certain certificates stored in your Keychain.

‣ Open System Preferences
‣ Go to the "Network" section
‣ Choose your network connection and click "Advanced…"
‣ Uncheck any proxies you may have configured and click "Ok"

Check your Keychain

‣ Open: "Application" > "Utilities" > "Keychain Access" 
‣ Select "Keychain Access" > "Keychain First Aid"
‣ Enter your OS X account password, select Repair on the right and hit Start

Install the root certificate manually

• Download the latest Let's Encrypt root certificates
• Double-click to add the certificate to your Mac's keychain
  Tip: If you have multiple users on the Mac, add it to the 'System' keychain to fix this problem for all users
• Double-click the new entry "ISRG Root X1" to open the trust settings
  
  
  
  
• Under "Trust", choose "Always trust"
  
  
  
  
• Close the window and confirm with your Mac user password

You should now be able to activate your software using your equinux ID and password.

VPN Tracker 9 & VPN Tracker 10

Don't worry – it happens to all of us!

Just head on over to our login retrieval page, enter your equinux ID or email address and we'll send you your details.

Recently changed your e-mail address? Send us a message!

Purchasing through our online store is perfectly safe. All transferred information is encrypted via HTTPS - so it is secured against any potential threats.

No, there are no data limits or restrictions for VPN Tracker World Connect.

With VPN Tracker 365 you can create a team under https://my.vpntracker.com and assign each team member a VPN Tracker 365 Plan.
This will not give each team member access to your equinux ID. The team members will only see their assigned plan in their own equinux ID after logging in to https://my.vpntracker.com. You will stay the only admin of your equinux ID.

If you need to transfer a license to another equinux ID, you can easily do this yourself at my equinux.

‣ First log in with your equinux ID and password: http://my.equinux.com
‣ Click the checkboxes for each product that you want to transfer
‣ Click the "Transfer" button below and enter the equinux ID or email address of the new license owner and click next.       
‣ Finally click "Confirm" to complete the transfer. The system will transfer the license, display a message and email both the old and new license owner that the license has been transferred.

Your equinux ID is your personal account at equinux. You can use it to purchase and activate products & licenses.

The first time you shop in our online store, you'll be asked to create an equinux ID. After your purchase, software licenses are automatically linked to your equinux ID and can be activated by simply entering the same equinux ID and password you used during purchase.

You can usually find the password for your equinux ID in the Keychain or your password app, listed under "id.equinux.com".

If you have forgotten your equinux ID and/or password, use our login & password retrieval form.

If you are an existing VPN Tracker customer and want to upgrade to VPN Tracker 365, you can simply install VPN Tracker 365 and your connections will automatically be imported:

Download VPN Tracker 365

Once you have VPN Tracker 365, you can purchase a VPN Tracker 365 plan.

The majority of VPN users use their Mac out and about on the go. If a MacBook ever gets lost or stolen, there’s a risk that remote access to your network could fall into the wrong hands. With VPN Tracker, you can prevent unauthorized VPN access by remotely revoking access to the connection.

You can retrieve your equinux ID or password using this form.

If you don’t receive the email* containing your information, please note that the email may have mistakenly been marked as spam or junk mail, so be sure to check your email filters.

If you are unable to retrieve your username and password using the retrieval form, please contact the support team for assistance. When contacting us, please provide your old and new email adresses.

* Please note that the email will be sent to the address active on account. If your email address has since changed and you no longer have access to the previous account, you will need to contact the support team for assistance.

If your credit card is being refused, please check the following information, for possible mistakes or mismatches :

• Please check the credit card number you have entered carefully for possible typos
• Make sure the expiration date entered is correct
• Check whether the security code you entered matches the code on your card: American Express cardholders can find the 4-digit code on the front of their card, other cardholders can usually find a 3-digit code on the back.
• Try another credit card, if you have access to one
• If you are certain your information is correct and your card is still not being accepted, it might be due to a technical issue with our credit card gateway. Please try again later.

Please download the tizi.tv App for your Mac from our website:

www.tizi.tv/app

Just enter here the tizi code you find in the instruction booklet.

download Mac software for tizi for Mac (DVB-C) via: www.tizi.tv/app

download Mac software for tizi for Mac (DVB-T) via: www.tizi.tv/app

download Mac software for tizi for WiFi via: www.tizi.tv/app or from Mac App Store

You will find the tizi code in the instruction booklet for your device. For legal reasons tizi.tv from the Mac App Store does not contain the required audio codecs for your tizi hardware.

We ask for your email address in order to track the flow of our downloads and, if selected, send you news and updates about the product you've downloaded.

All information collected by equinux is used internally and will never be shared with any third parties without your permission. For more information about equinux's stance on privacy and security, please refer to the equinux Privacy Policy.

If you do not want to receive our newsletter, just unsubscribe using the link at the bottom of every newsletter you receive.

Our activation process requires that your Mac accepts cookies.

‣ To check this, please open up Safari. 
‣ Click on "Safari" in the main menu at the very top of the screen.
‣ Choose "Preferences." 
‣ Select the "Privacy" tab and verify that cookies are always accepted. 
‣ Make sure JavaScript at "Security" is also activated. 
‣ Please close Safari.
‣ Restart the application and retry the activation.

With TV for Mac you can use these USB TV receivers with your Mac:

As a reseller you can purchase VPN Tracker 365 plans and resell them to your customers.

tizi.tv supports OS X – macOS Sierra.

The Hight Power USB Port has been designed for charging your iPad.
You can also charge any other device on this port. If your device needs more power, it will charge faster on this port. If not, your device will also be charged perfectly fine.

In the box, you will find a micro USB cable for charging your tizi Flachman. The cable length is 12cm.

Each tizi Auto Max Power Port has a maximum charging current of 2.4A.
Your tizi Tankstation will automatically charge your device with the highest possible charging current.

You can download a detail step by step guide for the initial use of your tizi Tankstation Toploader via this link:

http://www.tizi.tv/goto/toploader/StepbyStep/EN

In order to use tizi for Mac on your computer, there are some audio codecs necessary. For legal reasons these codes are not available in the tizi.tv version from the Mac App Store.
Because of this the version from the Mac App Store supports only certain tizi devices:

If your software has already been activated using a different equinux ID, you must use this same ID to activate further stationery packs.

E.g. If you already own Stationery Pack and have recently bought Summer Spirit Cards using a different equinux ID, you won't be able to use both stationery packs at once.

If you want to use both at once, simply transfer your new stationery pack license from your new equinux ID to your old equinux ID (or vise-versa) using your equinux License Manager.

If you've forgotten your password, you can retrieve your login details here.

Alternatively, if you no longer own the previous stationery pack installed, please uninstall it. You can then install your new stationery pack with your new equinux ID.

• On the first page of the Quick Start Guide
• In the battery compartment of your tizi Wifi and tizi+

With tizi DVB-C you can watch and record all unencrypted TV channels.

Additional Pay-TV channels are normally encrypted and cannot be decoded by tizi (even if you have a valid subscription).

If you purchased tizi for Mac, please download tizi.tv from our website www.tizi.tv/app.

For legal reasons tizi.tv from the Mac App Store does not contain the required audio codecs for your tizi hardware.

You can download the manual of tizi Kraftprotz (2. Generation) here.

Register your tizi Kraftprotz under my.tizi.tv using your tizi code.

The product number on the back of your tizi Kraftprotz shows you, if you have a first or second generation device.

tizi Kraftprotz (2. Generation): EQ21166
tizi Kraftprotz (1. Generation): EQ20991

Besides the fee for your cable subscription there are normally no additional costs for using DVB-C.

The opening at the top includes an IR receiver und does not shine while watching TV.
There were remote controls in the past with dead batteries and missing battery compartment lids.

We are using your iPhone as remote control. For more information about remote controlling tizi.tv, please visit our website.

With tizi DVB-C you can receive all unencrypted, free HD channels, which you can also watch on your TV. Encrypted Pay-TV channels cannot be watched with tizi DVB-C.
You can also record HD tv shows and movies with tizi.tv on your Mac.

The button on tizi video recycler has at the moment no function in the software. We will offer a function for it in a future update for tizi.tv. This allows to set a marker during digitizing your viedeos and helps you when editing your recording.

You can use your tizi Video Recycler with analog devices which have a S-Video or Composite port.
You will find a S-Video and Composite adapter cable in your tizi Video Recycler box.

An iPad gets charged at your tizi Kraftprotz in 4-5 hours. Your tizi Kraftprotz has enough power for a full iPad mini or iPad 2. Generation charge.
Your iPad 3. Generation or iPad Air 1 / 2 will be charged to 60%.

On our website www.tizi.tv you will find TV receivers for your Mac to receive digital TV on your computer.

If you purchased your equinux software product in our Online Store, you don't need an activation code in order to activate your application.

During the purchase process the license will be automatically added to your equinux ID, so you can activate your app using just your equinux ID and password.

You entered your equinux ID but still get asked to enter an Activation Code?

‣ You might have purchased your application using another equinux ID. Please open the invoice you received for your purchase. You will find here the equinux ID you used for your order.
‣ The other reason ist that you might have purchased your license via the Mac App Store. In this case, please delete the application version you have downloaded from our website and download your application via the "Purchases" tab of the Mac App Store.

In our online store we accept a variety of payment methods:

• Visa
• Mastercard
• American Express
• PayPal*
• Personal/Business Checks* (US Orders Only)
• Bank Transfers* (European Union Only)

* License will be emailed to you once your payment has cleared.

When paying my check or bank transfer, you will receive an email with additional payment details once you have placed your order. Bank Transfer and Check orders are currently not available for Mail Designer Purchases

In the box you will find a micro USB cable for charging your tizi Kraftprotz. The cable length is 1m.

You can view a copy of all your invoices in our Online Store:

You will find the invoices for your VPN Tracker 365 purchases in the section "Invoices", here:

http://my.vpntracker.com

You work in accounting and need access to the VPN Tracker invoices for your company? Please ask your VPN Tracker Team manager to invite you to you company's team with the role "Accounting". Afterwards you will receive emails as soon as a new invoice is available and you can dowload this from the web portal

‣ If you would like to save a PDF copy of your invoice, then do the following:
     Press "Command + P"
     Choose "PDF" > "Save as PDF"

You can take a look at all the different templates we offer in each Stationery Pack before buying.
To do so, please download and install the Stationery Pack Application via this link.
After the installation has finished, select a Stationery Pack and double click a template to see a preview.

We also have step by step instructions for installing and downloading the templates you have purchased.

In our Online Store you can purchase Holiay Motion Cards and Text Perfect - Holiday Greetings together.

Please click here to visit our Online Store.

If you want to take a look at the different templates before purchasing, please download the Stationery Pack Application here.

You can purchase all of the Stationery Packs we offer directly in the Stationery Pack Application.

You may have multiple equinux IDs and your licenses are in another account.

‣ Log in to my equinux with your other logins until you find the equinux ID that contains your product licenses. 
‣ If you've forgotten your login information, you can retrieve it here.
‣ Check your personal details (e.g. email address, contact information) for the account
‣ Please transfer all of your product licenses to a single equinux ID, for more information on how to transfer licenses, please follow these steps.

Thank you for your interest in equinux Software!

As you may have noticed, most of our consumer software is available to purchase either as a Family Pack or a Single User license.

While the Single User Edition is perfect for those with just one computer, the lucky ones of you with more than one Mac should consider the Family Pack Edition. This allows you to run your equinux software on up to five different computers at once! What's more it costs less than two individual Single User Editions...

Now that's a bargain!

Eyes is our little homage to the classic xeyes utility. A cult classic refreshed for your modern Mac, Eyes watches what you do and reports to the Boss.

Unfortunately we currently can't purchase orders as your method of payment, sorry!

However, if you would like to pay by check, our online store does have the option of including a purchase order number on your invoice.

Select ‘Check’ as your payment method and then scroll down to the field ‘Purchase Order’. Enter the P.O. number you would like to appear on your invoice and then proceed to payment. You will receive an email containing further information on who to make the check out to. The license will be issued to you once your payment is recieved.

You can get our products via two different methods. Just choose the one to suit you!

Firstly, all equinux software products can be purchased 24 hours a day as download versions: Once you make your purchase online, a license is automatically added to your account. Simply use your account ID (equinux ID) to activate all the features in your software quickly, easily and without any need to remember any codes! You'll receive more detailed instructions by e-mail as soon as we receive your payment - but we doubt you'll need them!

In addition to our hardware products, we also offer some of our software in Retail box versions. If you choose this method, then we'll send you your own tracking number so you know expect your delivery.

More detailed information is available on our shipping information & pricing page.