Are you seeing a 'Server certificate' error message whilst activating your equinux software?
One likely cause is your system's date & time: Make sure your system clock is set correctly by checking 'Set date & time automatically' under System Preferences > Date & Time.
We also use a fairly new security certificate to protect your data. However, older versions of OS X might not immediately recognize the certificate.
To make sure OS X will recognize the certificate, you could try one of the following two fixes:
Run Software Update
‣ Go to the System Preferences and select "Software Update"
‣ Install any available system updates
‣ Afterwards, restart and try activating again
Disable your firewall
Please make sure you are not running any firewalls which may block access to our activations server. Applications you may wish to disable temporarily include:
- Mac OS X Firewall
- LittleSnitch (Litte Snitch Configuration - Preferences … - General - Stop)
- Intego NetBarrier
Disable your proxy
In some cases the use of proxies may interfere with certain certificates stored in your Keychain.
‣ Open System Preferences
‣ Go to the "Network" section
‣ Choose your network connection and click "Advanced…"
‣ Uncheck any proxies you may have configured and click "Ok"
Check your Keychain
‣ Open: "Application" > "Utilities" > "Keychain Access"
‣ Select "Keychain Access" > "Keychain First Aid"
‣ Enter your OS X account password, select Repair on the right and hit Start
Install the root certificate manually
- Download the latest Let's Encrypt root certificates
- Double-click to add the certificate to your Mac's keychain
Tip: If you have multiple users on the Mac, add it to the 'System' keychain to fix this problem for all users
- Double-click the new entry "ISRG Root X1" to open the trust settings

- Under "Trust", choose "Always trust"

- Close the window and confirm with your Mac user password
You should now be able to activate your software using your equinux ID and password.
VPN Tracker 9 & VPN Tracker 10
Older VPN Tracker versions may also have issues due to certifcates as described above. As these versions are end-of-life, we can no longer offer support for them. The steps above should also apply to these versions. For support and to use VPN Tracker on the latest macOS versions, please
switch to a new VPN Tracker plan.
