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What broadcasters are available in the TV Pro Mediathek Library?

The TV Pro Mediathek links to the following libraries:

3Sat
Das Erste (ARD)
Bayerischer Rundfunk (BR)
Deutsche Welle (DW)
Hessischer Rundfunk (HR)
Kinderkanal (KiKA)
Mitteldeutscher Rundfunk (MDR)
Norddeutscher Rundfunk (NDR)
ORF 1
ORF 2
ORF 3
Phoenix
Rundfunk Berlin-Brandenburg (RBB)
Saarländischer Rundfunk (SR)
Südwestrundfunk (SWR)
Schweizer Radio und Fernsehen 1 (SRF 1)
Schweizer Radio und Fernsehen 2 (SRF 2)
Westdeutscher Rundfunk (WDR)
Zweite Deutsche Fernsehen (ZDF)
ZDFinfo
ZDFneo

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Most wanted

I’ve created a WireGuard connection. Can I share it with multiple employees or use it on multiple devices at the same time?

No, that’s not possible. Due to how WireGuard works, each person needs their own personal connection. Sharing a connection between multiple users is not allowed and will lead to connection issues. Similarly, if an employee wants to use the VPN on more than one device (e.g. Mac and iPhone), they will need a separate connection for each device. With my.vpntracker.com, you can manage all your connections centrally: For example, you can create 100 WireGuard connections in advance, upload them, and assign them to employees and their devices as needed (e.g. Mr. Miller/Mac and Mr. Miller/iPhone).

Can VPN Tracker replace my Windows VPN client?

Absolutely. VPN Tracker is the macOS alternative to Windows-based VPN clients like Cisco AnyConnect, Shrew Soft VPN, FortiClient, GlobalProtect (Palo Alto Networks), SonicWall Mobile Connect, WatchGuard Mobile VPN, OpenVPN, Check Point Endpoint Security VPN, and F5 BIG-IP Edge Client, and others, with added features tailored for Apple devices.

What is VPN Tracker?

VPN Tracker is a professional VPN client for macOS and iOS, designed for businesses. It provides secure and reliable remote access to internal company networks from any Mac, iPhone and iPad.

Can I establish a VPN tunnel within an existing VPN tunnel (tunnel-in-tunnel)?

No, macOS does not support establishing a VPN tunnel within an existing VPN connection (“tunnel-in-tunnel”). If you’re already connected to a VPN, the system typically prevents setting up a second VPN tunnel through that connection. Background: This is a limitation of macOS itself, not of VPN Tracker. It affects use cases such as: • Trying to connect to a second VPN through an already active VPN tunnel. • Attempting to route site-to-site connections through an existing user VPN session.

Why do businesses need VPN Tracker when switching to Mac?

As businesses transition away from Windows 10, many are adopting macOS. VPN Tracker ensures these organizations can maintain secure, enterprise-grade VPN access for remote work, IT administration, and field staff.

Is there a central management option for teams?

Yes, VPN Tracker offers team management features including configuration deployment, license control, and access auditing for IT admins.

Sometimes I get an XAuth timeout when connecting. When I try again, VPN Tracker asks me for my password. How can I turn this off?

Disabling this behavior entirely is not possible. VPN Tracker waits a certain amount of time for a response from the authentication server. If there’s no response, the app cannot know whether the password was incorrect or if the server is simply slow to respond—so it asks for the password again, just in case. Possible alleviation of the problem: Increase the timeout value to give VPN Tracker more time to wait for a server response. You can adjust this under: “Credential Prompt Timeout” (German: Anzeigedauer für Authentifizierungsdialoge). This helps reduce unnecessary password prompts when connecting to slow or overloaded servers.

Can I contact you if I need help?

Yes, absolutely! Our support team is happy to assist you. Click here to open the contact form.

Can I configure WireGuard connections with 2-Factor Authentication?

The WireGuard protocol itself does not support 2-Factor Authentication (2FA) for VPN connections. However, when using WireGuard connections with VPN Tracker, you can enhance your overall security by enabling 2FA for your VPN Tracker account.

This means your VPN configuration and access are protected with an additional layer of security, while your WireGuard connections remain end-to-end encrypted for maximum protection.

Using VPN Tracker is the best way to benefit from the performance and security of WireGuard, along with modern account-level protections like 2FA.

Is VPN Tracker compatible with M1 and M2 Macs?

Yes, VPN Tracker is fully optimized for Apple Silicon Macs, including M1 and M2 chips, offering high performance and long battery life.

How can I migrate from a Windows VPN setup to VPN Tracker on Mac?

VPN Tracker offers detailed setup guides and import tools to help migrate VPN configurations from Windows clients to Mac quickly and securely.

Do I need to reconfigure my firewall or VPN gateway?

Usually not. VPN Tracker works with your existing VPN infrastructure. It supports configurations for SonicWall, Fortinet, Cisco, Sophos, and many others out of the box.

Can I use VPN Tracker in a zero-trust or hybrid work environment?

Yes. VPN Tracker is built for modern IT environments with support for certificate-based authentication, MFA, and integration with enterprise-grade security policies.

Does VPN Tracker support all major VPN protocols?

Yes, VPN Tracker supports a wide range of protocols including IPsec, L2TP, Cisco EasyVPN, OpenVPN, IKEv2, and SSL VPNs — fully compatible with most enterprise-grade firewalls and routers.

I am having trouble with a World Connect connection. What can I do?

If you're experiencing issues with your World Connect connection in VPN Tracker, here's what to do:

1. Contact Support

In VPN Tracker, go to the Help menu and select "Contact Support".
In the window that opens:

Enter "World Connect Issue" in the subject line.
Describe the problem you're having so our support team can help you quickly.

2. Try These Steps in the Meantime

If you're using a country-specific connection (e.g. "United States"), try unchecking the "Fastest Destination" option.
Once unchecked, you can manually choose from the available cities (e.g. New York, Los Angeles, Miami, etc.).
Try connecting to a different city to see if the issue is specific to one location.

These steps often help resolve temporary connection issues.

How do I allow VPN Tracker’s system extensions via MDM?

To enable VPN Tracker to load its required system extensions via your MDM system, follow these steps:

1. Add a System Extension Policy

Create or edit a System Extension Policy payload in your MDM system.

Required values:

Team Identifier: CPXNXN488S
Allowed System Extension Types: Depending on your configuration, you can choose to allow all or specify only Network Extensions.

2. Apply the Team Identifier Rule

The Team Identifier CPXNXN488S should be added under the allowed team identifiers. This setting ensures that all system extensions signed by the VPN Tracker team are trusted.

Important: The Team Identifier rule takes precedence over global "Allow All" settings. If a Team Identifier is present, the system will only allow extensions signed by listed identifiers—even if "Allow All" is enabled.

3. Push the Configuration

Save and deploy the updated configuration profile to your target Macs. After installation, VPN Tracker should be able to load its system extensions without requiring user approval.

Why do I lose access to my local networks with a Unifi Dream Machine (UDM) OpenVPN connection?

The Unifi Dream Machine (UDM) configures OpenVPN by default with the topology "Host to all networks". This means that the entire network traffic, including your internet traffic, is redirected to the VPN tunnel. This can happen that you no longer have access to devices or services in your local network-because all data traffic runs via the VPN connection to the UDM. Solution: If you only want to access the distant network (e.g. in the office) and at the same time want to continue using your local network, simply change the topology setting: Select the affected connection in VPN Tracker Click on "Edit". Change the topology from "Host to all networks" to "Host to Network". Save the connection. The next time you establish a connection, your remote networks will be automatically accessible.

Is 2FA available for my account?

All equinux accounts support secure two-factor authentication (2FA) as an additional layer of security for your sensitive data. To set up 2FA for your account, log in to id.equinux.com and go to the tab Multifactor Authentication. Here you will find the QR code / authentication key needed to set up 2FA for your equinux account with your OTP solution.
FAQ Image - S_1337.png

equinux 2FA supports all major authentication and password apps, including:

Google Authenticator
Microsoft Authenticator
Twilio Authy
1Password
FreeOTP
Bitwarden

How do I cancel my VPN Tracker trial?

If you’ve signed up for a free or discounted VPN Tracker trial and don’t wish to continue with a paid subscription, you can cancel it easily from your account.

How to cancel your VPN Tracker trial:

Log in to your account at my.vpntracker.com.
Go to “My Plans and Billing” in the sidebar.
Locate your active trial plan.
Click “Cancel Trial”.

FAQ Image - Cancel_trial.jpg

Important information about trial cancellations:

If you signed up for a free or discounted trial and don’t want to be charged, make sure to cancel at least 24 hours before your trial ends.
Canceling your trial will end your access to the trial immediately.

Once canceled, the plan will no longer renew, and your payment method will not be charged.

Having trouble with your connection setup?

We're happy to help you get your connection up and running. Just contact our Support Team

How can I purchase VPN Tracker via bank transfer?

You can also conveniently purchase VPN Tracker via bank transfer. Please note that bank transfer is only available for regular purchases – trial versions cannot be ordered via bank transfer.

How to pay by bank transfer:

Go to the VPN Tracker Store: my.vpntracker.com/store
Add the product of your choice to the cart.
Proceed to checkout.
In the “Add payment method” section, click on the three-dot symbol (“…”) next to the other payment methods.
Select “Bank Transfer” from the dropdown.

After completing your order, you will receive our bank details to make the payment. Your license will be activated once your payment has been received and processed. Please allow up to 5 business days for processing.

Note:
Unlike card or Apple Pay purchases, activation is not immediate. Your license will only be issued once the payment has been received and reviewed by our team.

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VPN Tracker Produkt *

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1. Contact Support

2. Try These Steps in the Meantime

1. Add a System Extension Policy

2. Apply the Team Identifier Rule

3. Push the Configuration

How to cancel your VPN Tracker trial:

Important information about trial cancellations:

Having trouble with your connection setup?

How to pay by bank transfer:

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