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What are channel numbers and how do I assign or delete them?
The channel numbering is used to assign a number to each channel, which, for example, corresponds to the number on your remote control. In the TV Pro settings under "Add Channels", tap "My Channels" and you can automatically renumber your channels there according to your current order. To change the numbering individually, tap the box with the number in the channel line. To also see the numbering on other devices, tap "Transfer channel list to my other devices" at the very top and then tap Save. On the other devices, tap here on "Load" to load the channels with their numbering. At the very bottom of the channel list, you have the option to remove the channel numbers again.
I can no longer open the TV Pro App. What can I do?
If you can’t open the TV Pro app at all, there may have been a data loading error. To fix this, please proceed as follows: **On iPhone/iPad**:
  • Go to the device's system settings.
  • Search for "TV Pro" in the search field at the top.
  • Select the TV Pro app
  • Activate the "Reset" switch.
  • Restart the app
Please note: Resetting the app will delete all data, i.e. personal settings such as favorites lists, channel selection, etc. may be lost by resetting.
What does TV Pro Gold Max offer me that my TV Pro Gold / Gold Plus does not offer?
With TV Pro Gold Max you get the full home cinema experience: watch media library programs and live TV all day long, rewind up to 60 days in the program and discover so many more media library programs. All this with the attractive TV Pro Player for live TV and media libraries! Whether picture-in-picture or full screen: watch programs, fast forward or rewind. In the new channel view you can overview the program of your favorite channel, day after day. You also get film trailers, actor pictures and many more new features.
Is TV Pro an alternative to magazines like TV Spielfilm, Hörzu, TV Movie and TV Digital?
A clear yes! TV Pro is definitely a full alternative to the normal TV magazine. The completely digital TV Pro App not only combines all the advantages that a classic TV magazine also offers, but also dispenses with the disadvantages. This allows you to cancel your TV newspaper subscription without a guilty conscience. Thanks to environmentally friendly, digital technology, the TV Pro App saves a lot of CO2, compared to conventional TV magazines. This means that no trees are felled, and no mountains of paper need to be elaborately printed, transported and ultimately disposed of. In terms of environmental protection, TV Pro is clearly the better alternative to TV Spielfilm & Co. In addition, the program data is always up to date, unlike the TV magazine subscription. Nice side effect: The annual fee for the TV magazine alternative is also far below the price of a conventional TV newspaper subscription. Nothing stands in the way of canceling the TV magazine.
TV Pro & Remote Control: Development and support have been discontinued
The remote control in TV Pro was originally developed for various TV manufacturers and tested with many models. Unfortunately, TV manufacturers are constantly changing the protocol for the remote control, so it is almost impossible to keep up with it here. We have therefore reluctantly decided in early 2020 to discontinue support for this. The remote control feature will therefore no longer be developed further. We will leave this feature in the app for existing users for at least two years (as of 03.02.2020) and then remove it. Update 25.08.2022: With version 5 of TV Pro, the remote control code has now been removed. Update 02.09.2022: We are planning a return of the old remote control code after persistent user feedback (strictly for existing users!) in version 5.0.5, without any guarantee of usability and without support. We look forward to the many 5 stars that were promised to us upon the return of the feature ;-) However, we would like to point out that we will have to remove the feature in a later version of TV Pro for technical reasons, as newer iOS versions impose restrictions that no longer allow the code to be used. Also, many (of course nice and purely motivating!) 1-star ratings will then not help either. Unfortunately!
How can I sort the channel order?
You can define the channel sort order yourself in TV Pro. The sort order is then taken into account in all views. How it works: 
  • Select TV Pro > Settings > Add channels > My channels
    • 

  • Tap the handle on the right and drag the channel to the desired position
    • 

  • The “Automatic numbering” function can be used to assign numbers to the channels. Alternatively, you can manually assign a number to each channel by clicking on the number field next to the channel.
    • 

FAQ Image - S_1100.png
If numbers have already been assigned in the past, these can be corrected under Settings - Add channels - My channels. Then, as usual, tap on the number fields on the right and enter a different number. Tip: It is easiest to first sort the channels there in the order of your television and then tap on “Automatic numbering” at the top. If you add channels later, they will not automatically be assigned a number. Move the channel back to the desired position and tap on “Automatic numbering” again. If the channel order is still incorrect or some channels cannot be changed, it may help to remove all channel numbers at the very bottom of the “My channels” list and start numbering again.
My LG TV does not work with TV Pro!

Please grab the 2 original LG apps from the AppStore. Try to connect your TV to these apps.

  • LG TV Remote
  • LG TV Remote 2011

    • If these do not work, then you cannot use remote control with your LG TV using TV Pro.

    How do I synchronize my channel list?
    In your channel list, you determine which channels are displayed in the program views, in what order they should be displayed, and you can also assign channel numbers (e.g. corresponding to the arrangement on your remote control). To also transfer your channel list to another iPhone or iPad, proceed as follows: 1. In the TV Pro settings, tap "Add Channels" 2. Tap "Sync" at the very top there. 3. The Sync view opens, where you tap Save. Now your channel list is saved from this device to the TV Pro Cloud. 4. Now open TV Pro on your other iPhone or iPad and go to "Add Channels" in the TV Pro settings there as well. 5. Tap "Sync" and then "Load" there as well. Now the channel list is loaded from the TV Pro Cloud onto your second device. FAQ Image - S_1339.png FAQ Image - S_1340.png
    How do I log in with my TV Pro ID?
    The TV Pro ID is the central account for the TV Pro app family:
    • TV Pro
    • Live TV
    • TV Pro Mediathek
    Log in to all TV Pro apps with your TV Pro ID to
    • Secure purchases
    • Transfer purchases
    • Use features like Sync etc.
    In the TV Pro apps, log in with your TV Pro ID as follows:

    TV Pro

    TV Pro for iPhone / iPad Settings > Account ("Not logged in") > Login ► Watch tutorial TV Pro Classic for iPhone / iPad Gear (Settings) > TV Pro Gold > Login TV Pro for Apple TV Menu > Settings > View packages > Log in with TV Pro ID

    Live TV

    Live TV for iPhone / iPad Store > Login or create user account Live TV for Mac Live TV > Log in with TV Pro ID ... Live TV for Apple TV Menu > Store > Log in with TV Pro ID

    TV Pro Mediathek

    TV Pro Mediathek (also for Kids Edition) for iPhone / iPad More > Settings > TV Pro ID > Login TV Pro Mediathek for Mac TV Pro Mediathek > Log in with TV Pro ID ... TV Pro Mediathek for Apple TV Menu > Settings > View packages > Log in with TV Pro ID
    Is it possible to activate Family Sharing for Live TV and TV Pro?
    Apple Family sharing is not activated for our products.
    Why should I buy from the TV Pro Store?
    There are several simple reasons for this: 1) In the TV Pro Store you are guaranteed to always get the best price for all your TV Pro Apps 2) You can easily manage all TV Pro products (TV Pro, Live TV, TV Pro Mediathek) with your TV Pro ID instead of in the App Store 3) This makes us your direct contact and we can always help you directly
    I have forgotten the password for my TV Pro ID
    If you have forgotten your TV Pro password, please follow these steps: 
    ‣ Visit TV Pro Login.
‣ Click on "Forgot password" there.
‣ Follow the further steps.
    ► Watch tutorial
    The list synchronization between iPhone/iPad and Apple TV is not working
    The TV Pro App can currently only synchronize the watchlist between iOS devices. There is currently no synchronization with TV Pro Apple TV.
    I use TV Pro for free. In version 5 I now see fewer days. How do I get 7 days of program back?
    TV Pro provides three days of TV program in the free version. If you want to use TV Pro for free, you can create a free TV Pro ID and then receive 7 days of TV program. Do you want more? With TV Pro Gold Start you receive 14 days of program (plus “yesterday” function), with TV Pro Gold Max you even get 16 days of program (plus 60 days back!).
    How can I cancel my subscription on the App Store?
    To cancel or manage a subscription in the App Store, open the App Store, sign in, and click on your account icon in the bottom left corner of the window. Then, click "View information" in the top right of the window, enter your password if prompted and scroll down until you see the subheading "Manage". Here you will be able to see how many subscriptions you have associated with your account. FAQ Image - S_1220.png Click on "Manage" to view and edit your subscriptions on your Mac. You can find out more information from the Apple Support website.
    I still have a few weeks remaining on my TV Pro GOLD PLUS, purchased as a one-time purchase. What happens if I now purchase TV Pro GOLD PLUS as an annual subscription prematurely?
    When purchasing a TV Pro subscription prematurely, the Apple App Store cannot credit this period. Therefore, the annual subscription starts on the day of purchase. It is therefore best to wait until the GOLD PLUS status expires and then purchase the corresponding subscription directly in the TV Pro Store.
    My "TV Pro Gold for iPhone/iPad" status is not recognized. What can I do?

    Note: "TV Pro Gold" is only valid for iPhone/iPad

    Your TV Pro Gold status for iPhone/iPad is only valid for iPhone/iPad. Separate packages can be purchased for Apple TV.

    1. Check in which app the purchase was made

    Please check in the first step in which TV Pro app you purchased the Gold status. You can find the app name on the purchase receipt. This is either:
    • FAQ Image - S_409.png TV Pro Classic
    • FAQ Image - S_410.png TV Programm TV Pro
    Alternatively, you can find out in which app you purchased it by checking in the App Store settings under: 
    App Store > tap your profile picture in the top right > Subscriptions > TV Pro
    A package should be selected and active here.

    2. Open the app and transfer the Gold status to the TV Pro ID

    Please open the app in which you purchased the Gold status in the next step.
    • If you purchased Gold in TV Pro Classic, follow these steps:
      • 1. Open TV Pro Classic
      • 2. Tap the gear in the bottom right
      • 3. Select TV Pro Gold
      • 4. Log in with your TV Pro ID or create a new TV Pro ID (free) if you don't have one yet
      • 5. Tap "Restore Purchases"
      Now your Gold status has been saved in your TV Pro ID
    • If you purchased Gold in TV Programm TV Pro, follow these steps:
      • 1. Open TV Programm TV Pro
      • 2. Open Settings
      • 3. Tap the first entry: this is usually your name and/or email address or "Not logged in"
      • 4. Log in with your TV Pro ID or create a new one if you don't have one
      • 5. Tap "Restore Purchases"
    Now your Gold status has been saved in your TV Pro ID

    3. Restore Gold status on another device or in another app

    To transfer your Gold status to your second device or to another version of TV Pro, please follow these steps:
    • Open the corresponding app on the target device
    • Go to the TV Pro Gold settings as described above and log in with your TV Pro ID
    • Tap "Restore Purchases"
    • Your TV Pro status should now also appear here
    The synchronization of the favorites list between iPad and iPhone is not working.
    For TV Pro 5: Please create a TV Pro ID. The watchlist will be synchronized via the TV Pro ID in the future. From version 5, iCloud will no longer be used for synchronization. For older versions of TV Pro: Please first check whether you are using iCloud Sync with the same Apple ID on both devices. Then check under TV Pro > Settings > Data & iCloud whether the “Sync via iCloud” function is activated. If it is activated, try deleting the TV Pro iCloud data from these settings on both devices and then try again.
    One or more tuners are no longer displaying a program, why?
    It may happen that a channel column remains empty in the overview and does not display any program data. Other views in TV Pro that list the channel are also affected. In this case, there is a problem with the channel data of this channel. You do not need to notify us. We are aware of this and are trying to display the program data again as soon as possible.
    What is TV Pro Gold Max?
    TV Pro Gold Max is the new extended Gold package for TV Pro. It includes the new large package “Home Cinema” with Live TV and Streaming Integration and many more features. Users of TV Pro Gold (new name: TV Pro Gold Start) can switch to Gold Max at any time.
    If I delete and reinstall the TV Pro App, will I lose my favorites list, channel selection and order?
    No, these items are saved in the TV Pro Cloud and become available to you again after a reinstallation and logging in with your TV Pro ID. First, make sure in the TV Pro settings that you are logged in with your TV Pro ID: your name and/or email address should be displayed at the top. Now, tap on "Add Channel" in the settings and then on "Sync" at the top. Now you can save your channel selection in the TV Pro Cloud with "Save". After reinstallation, tap on "Load" here if your channels are not loaded automatically. Your favorites list is saved automatically, you don't need to do anything here. By the way: You can see what else the TV Pro Cloud saves for you in the settings under TV Pro Cloud. FAQ Image - S_1448.png
    How can I change the welcome screen of the TV Pro app?
    At the start, the Covergirl Jenny appears in the TV Pro app on the iPhone. You can change this start image with your own image: 
    ‣ Go to "Settings" (Einstellungen) > "Welcome screen" (Begrüßungsbild) 
‣ Simply select your own picture.
    Under TV Pro Classic, the settings are located behind the gear wheel in the lower right corner.
    How do I redeem a "TV Pro Wertmarke"?
    If you have received or purchased a "TV Pro Voucher", you can redeem it here: Redeem TV Pro Voucher If you already have a TV Pro ID, you will be prompted to log in with it afterwards. Otherwise, you can create a free TV Pro ID when redeeming for the first time.
    Why is no program displayed for Sky Sport 1 and Sky Sport 2?
    Some channels, such as Sky Sport 1 and Sky Sport 2, only show programs on certain days, for example, when special sports events are scheduled. On days when the channels do not show any program, the program column in the TV Pro app remains empty.
    What is TV Pro GOLD ALL-IN-1?
    With TV Pro GOLD ALL-IN-1 you can use all TV Pro Apps (TV Pro, Live TV, TV Pro Mediathek) on all available platforms. You can choose between a monthly and an annual package.
    Which apps can I use with the TV Pro Gold Max package?
    TV Pro Gold Max is a package for the TV Pro App. It includes TV program, TV scheduling, Live TV and Mediathek programs - all directly in the TV Pro App. No further app is required! We also offer the Live TV and TV Pro Mediathek apps, which exclusively offer Live TV and Mediathek content. Optional in-app packages are available there, but are not part of the TV Pro Gold Max package.
    I always see subtitles in streams. How can I turn that off?
    • Please open your iPhone settings (the General ones, not the TV Pro ones)
    • Go to "Accessibility" and then to "Subtitles & Captions"
    • Check that the "Advanced Subtitles + Captions" switch is NOT green. If the switch is green, subtitles will be displayed in the streams.
    • If subtitles are still displayed, please turn the switch to green once, then back to gray. After that, no subtitles should be displayed anymore.
    FAQ Image - S_1453.png FAQ Image - S_1454.png
    For which platforms is "TV Pro" (Digital TV Magazine) available and how do I purchase corresponding subscriptions?
    There is TV Pro for two platforms: iOS (iPhone/iPad) https://itunes.apple.com/de/app/tv-programm-tv-pro/id773206309?mt=8 tvOS (Apple TV) https://itunes.apple.com/de/app/tv-programm-tv-pro/id773206309?mt=8 On all platforms, you can test the apps first.

    For the iOS platform, you can purchase the In-App package "TV Pro GOLD PLUS".

    For tvOS (Apple TV), you can purchase the separate package "TV Pro for Apple TV".

    The packages are independent and only transferable within one platform. It is best to secure the packages directly on the TV Pro Homepage.

    Examples:

  • I purchased TV Pro GOLD PLUS on iOS. Can I use it on Apple TV? – No.
  • I purchased TV Pro GOLD PLUS on the iPad. Can I use it on the iPhone? – Yes.
  • I purchased TV Pro - Your TV Program for Apple TV. Can I use it on the iPhone? – No.
    • No shipments are displayed on a day. What can I do?
    If no programs are displayed for an entire day or for a channel, there is likely an error loading the data. To fix the problem, please try reloading the day. If this does not improve:

    In the TV Pro settings (gear icon), tap on the “TV Pro Cloud” section and tap “Delete program data on this device”. TV Pro will now download all program data again.
    I love the TV Pro App. Now something is not working as I expect. Would it help if I wrote you an angry email?
    We often receive support tickets with abusive language in error messages to motivate our developers to make changes. Yes, it is normal for there to be threats to immediately delete the app, cancel an existing subscription, or tell everyone how stupid we are. Of course, there are also threats of police or lawyers. Unfortunately, it often culminates in the worst insults. Often there is also a note that all of this is supposed to help motivate us to make changes. The best way to proceed: simply describe the problem in detail. Ideally, in such a way that the email can also be included in our product meetings for error and feature discussions. Insults unfortunately do not help as motivation.
    Ich habe TV Pro Gold aus der TV Pro Classic App. Kann ich das auf Gold Max upgraden?
    TV Pro Gold aus der Classic App kann leider nicht auf ein TV Pro Max Upgrade angewendet werden. Warum? Technisch handelt es sich im AppStore um einen Kauf in einer anderen App. Apple erlaubt es in diesem Fall nicht, die beiden Käufe zu verlinken. Daher kann kein Restguthaben angerechnet werden und das bisherige Gold Classic Abo wird auch nicht automatisch beendet. Update 09.09.2022: Wir versuchen diesen Fall zukünftig in der App zu erkennen und einen entsprechenden Hinweis anzuzeigen.
    How does TV Pro view the topic of advertising in the app? Why is TV Pro not ad-free after the in-app purchase?
    Many app providers finance themselves as follows: They flood the free version of the app with advertising so that you can "buy yourself free" from advertising with the paid version. We call that extortion. Interestingly, this is often done by providers such as traditional publishers who desperately try to monetize their old magazine offerings digitally: without attractive features, without understanding of mobile platforms. If the revenue is then not high enough, the free version is increasingly flooded. We don't think much of that. Our advertising principles are as follows:

    Advertising "No-Gos":

    • No overlay advertising that you have to "tap away" ("Find the close box")
    • No full-screen preroll clips for games and other advertising trash
    • No advertising timers ("Banner/video must be viewed for at least 10 seconds until you find the close box")
    • No permanent occupation of the screen by advertising
    • No combinations/chains of the aforementioned on buttons and functions of the app

    We are for:

    • Target group-relevant advertising, in the form of hints and banners
    • No "flooding" with advertising in the free version
    • No "buying" of advertising freedom in the paid version
    Conclusion: We offer discreet advertising in all versions. We do not primarily finance ourselves through advertising, but offer exciting new features in our paid and free versions as a technology provider. We want to convince customers to buy because they want innovative features. Not to "buy themselves free" from advertising floods.
    How can I view the terms of my subscriptions in my TV Pro ID?
    You can save your current subscriptions from iTunes in your TV Pro ID. To view all saved subscriptions and terms, please log in: http://livetvhq.livetvgmbh.de.
    How can I submit a TV Pro bug report?
    To send a TV Pro error report, please follow these steps:

    iPhone

    1. Open TV Pro
    2. Go to Settings on the left in the menu
    3. In Settings, open Information
    4. Tap the word "Information" in the header three times
    5. A dialog will appear: "Logs are being sent ..."
    6. After successful sending, it will appear: "Logs have been successfully uploaded."
    7. If we have explicitly requested logs, please share the date and time with us so that we can assign the logs to your case.

    iPad

    1. Open TV Pro
    2. Go to Settings at the bottom right
    3. In Settings, open Information
    4. Tap the word "Information" in the header three times
    5. A dialog will appear: "Logs are being sent ..."
    6. After successful sending, it will appear: "Logs have been successfully uploaded."
    7. If we have explicitly requested logs, please share the date and time with us so that we can assign the logs to your case.
    How can I charge the iPad every day?

    TV Pro for iPad automatically downloads data for upcoming days. No further configuration is necessary. Simply leave the app open for a while, missing days will be automatically detected and reloaded.

    I previously had “TV Pro Gold” or “TV Pro Gold Plus”. Now it says “Gold Start” in the app. Why?
    With TV Pro Version 5, we introduced the Home Cinema Package and many other features. These new features are available with the “TV Pro Gold Max” package. To avoid confusion, the packages “TV Pro Gold” and “TV Pro Gold Plus” have been renamed to “TV Pro Gold Start”. This is a purely name change. The feature set of “TV Pro Gold” and “TV Pro Gold Plus” remains unchanged.
    What is TV Pro Home Cinema?
    TV Pro Home Cinema is a new feature since TV Pro version 5. It offers live TV and media library integration directly in TV Pro in a new attractive TV Pro Player. The TV Pro Player is characterized by navigation features such as fast forward and rewind, full screen, picture-in-picture. In addition, every viewed program is saved in the TV Pro Watchlist, so that you can replay or finish programs at any time later. For all features of TV Pro Home Cinema, the in-app package “TV Pro Gold Max” is required. Existing TV Pro Gold / Gold Plus customers can easily switch to TV Pro Max, the previous duration will be credited.
    Can I view the TV program by time in a list on the iPad, as on the iPhone?
    Yes, you can find the list of all programs for the day listed by time on the iPad if you tap the list symbol at the very bottom left. Then select the "Channel" tab above the list. Now you can optionally filter by channel or simply see all programs from all channels. With "Now" or "20:15" (at the very top) you can quickly jump to the current time or to primetime. FAQ Image - S_1391.png
    How can I turn off the mini player that appears after I close the details of a broadcast?
    In the mini-player (iPhone: bottom, iPad: top right) a cross appears: tap it to close the mini-player. In the detail view of a broadcast, you can also mute the sound for a live or media library stream (tap the stream and tap the speaker in the top right) so that the broadcast does not disturb browsing the TV program (also in the mini-player). If you want to permanently disable the mini-player, you can turn off the automatic playback of broadcasts in the TV Pro settings under "Home Cinema". The mini-player will then only appear if you have started a broadcast manually.
    I currently have the “standard” TV Pro Gold or Gold Plus. That’s enough for me. Do I need to upgrade to TV Pro Gold Max?
    If you already have TV Pro Gold or TV Pro Gold Plus, you can continue to use it. To clarify, we have uniformly renamed these two packages to “TV Pro Gold Start”, the package remains available. An upgrade to the new features with TV Pro Gold Max can be done at any time if desired. Fair: We will automatically credit any remaining balance from your Gold package to you. You can see this on the invoice that will be sent to you after the purchase.
    I used to have TV Pro Gold or TV Pro Gold. I think with the introduction of the new TV Pro Gold Max package, features were taken away from me. Is that correct?
    No, all features of the old TV Pro Gold and Gold Plus package have been retained, and new features have also been added for existing TV Pro Gold customers, such as TV Pro Cloud. Here, channel lists, favorites lists and watchlists are now synchronized across devices. Simply log in with your TV Pro ID for this. The TV Pro Gold Start package will continue to be distributed.
    Can I specify in TV Pro which view the app starts with?
    As a TV Pro Gold customer, it is possible to specify which view TV Pro starts with. To do this, please follow these steps:
    • Open Settings
    • Tap on "Homepage & Welcome Image"
    • Tap on Homepage and select the desired homepage
      FAQ Image - S_1165.png
    This option is only offered in TV Pro. A TV Pro Gold package is required. This option is not available in TV Pro Classic.
    I purchased TV Pro Gold in the App Store - how can I switch to Gold Max?
    Upgrading to TV Pro Max is easy. Simply select in the TV Pro Gold Max app. Fair: any remaining time on TV Pro Gold will be automatically credited by us. You can see this on the invoice that will be sent to you after the purchase.
    Who is behind TV Pro? Is it a publisher of the "old" school?
    No. Publishers often have nothing to do with their apps. They have the apps programmed by service providers and are usually only interested in the advertising spaces. This means that the publishers' contribution to the service providers usually consists of inventing even more advertising spaces that app users later have to dismiss. The publishers' sales teams are then drilled to sell as many spaces as possible. Accordingly, the apps look like afterwards. We operate TV Pro differently. We are part of the equinux Group and therefore, at heart, a software and IT company. Our in-house editorial team maintains the TV program content, our development team programs the apps and the cloud operation takes place in the data center in Germany, also operated by us ourselves. We therefore consider ourselves more of a "boutique" in the flood of TV program apps. For us, usability, good optics play a bigger role than the optimization of advertising spaces. We are also driven by new technologies, so our apps are usually immediately adapted to the latest features of iOS. Our refinancing is almost exclusively from revenues from subscription income. Subscription income that brings customers additional features and finances TV Pro. This is not comparable to the so-called "advertising buyout" with the publishers' apps. They need the money to finance the sales teams (because you can't play any advertising then). We need the revenues for the content, the development of the apps and the operation.
    Why are broadcasts that have already passed sometimes not grayed out in the “Overview”?
    In the overview, broadcasts that have already passed are grayed out. However, broadcasts that are available in the TV Pro Media Library are not grayed out even after the expiry date. This quickly shows which broadcasts can be viewed. This also applies to the display of yesterday.
    Which iOS version do I need to use TV Pro 5 with home cinema features?
    TV Pro 5 with Home Cinema is available from iOS version 15 - incl. iOS 16.
    How can I create a TV Pro ID?
    To create a TV Pro ID, you visit
    https://my.tvproapp.de
    and click on "Register" there.
    How do I cancel my subscription in iTunes?
    All Apple subscriptions are managed in iTunes.

    This link will directly take you to your profile administration:
    https://apple.co/2Th4vqI

    You will find all running subscriptions under "Subscriptions." You can also disable the automatic extension of your subscriptions.
    Are your apps compatible with "Airplay" and "Airplay 2"?
    Yes, our apps are fully Airplay compatible. Live TV and TV Pro Mediathek also work excellently with Airplay 2. With Airplay you can wirelessly transmit picture and sound from your Mac, iPhone or iPad to an Apple TV or speakers. With Airplay 2 you can even connect your iOS device with many supported Smart TVs and stream Live TV or the TV Pro Mediathek on your Smart TV, for example. To do this, simply press the Airplay button in the corresponding app and select your desired television. Make sure that both devices are on the same Wi-Lan. You can find more information in our blog: https://www.tvproapp.de/airplay-2-apps-streamen/
    What do I do if the app cannot be updated on the iPhone or iPad?
    Indeed, the AppStore on iPhone and iPad sometimes "hangs" and cannot update apps. In this case, deleting the app, then restarting the device and reinstalling the app helps. In the app, possibly then "Restore Purchases". Apple provides further information here: https://support.apple.com/de-de/HT201398
    What do the blue figures mean in some broadcasts?
    The blue figures in some programs represent user tips. The more blue figures are displayed, the more users have bookmarked this program. They are therefore a good way to discover TV highlights from the TV Pro community and to see which programs are particularly popular.
    Problems with "Favorites List in Calendar"

    iOS 17: With iOS 17, TV Pro requires full access to your calendar so that watchlist entries from the TV Pro calendar can be updated and deleted. If you see an error, please try the following:

    • Open Settings > Privacy & Security > Calendar
    • Tap the entry for TV Pro
    • Select "Full Access"

    Still not working? Then check if you have a set up calendar provider on your iPhone or iPad that supports creating additional calendars.

    Supported Calendar Providers

    • Local Calendars
    • iCloud

    Not Supported
    • Google Accounts
    • Posteo

    Solution

    • Add another calendar provider (e.g. iCloud)
      • or
    • Set up a local calendar: First deactivate your unsupported calendar in the iOS settings. Then activate "Watchlist in Calendar" in the TV Pro settings. You can then reactivate your regular calendar provider.
    Where can I manage my subscription that I purchased in the TV Pro / Live TV Store?
    Subscriptions to the products of Live TV GmbH can be purchased either in the App Stores or directly from Live TV GmbH („TV Pro / Live TV Store“). To manage the subscription, such as viewing the term, turning automatic renewal on or off, concluding another product subscription, log in with the TV Pro ID at: http://my.tvproapp.de
    Why are shipments after 0:00 AM counted towards the current day?
    Assuming a program is running on Friday night at 0:05 AM. In the TV Pro Apps, however, this program appears in the listing on Thursday at 0:05 AM. Why is that? For the TV day, it is assumed that the TV day starts at 5 AM and lasts until 4:59 AM the next day. Two reasons: - If you look in the listing for what’s running on Thursday evening, say from 11 PM, you also want to see the programs that start at 0:05 AM. You "think" it’s still "Thursday evening". Therefore, programs after midnight are also counted as Thursday. - It is based on the "wake cycle", i.e. until you go to bed (hopefully before 5 AM!) programs are counted to the day you got up, i.e. are awake. A program at 2 AM is therefore still counted to the mentioned Thursday and not (calendarically correct) to Friday. Friday contains all programs until Saturday morning at 4:59 AM. From 5 AM the new TV day then starts.
    Does my app subscription renew automatically?
    No. With your purchase by bank transfer, you acquire Live TV products once for your chosen period. If you would like to continue using the apps with all benefits even after the period expires, you must purchase the corresponding product or package again.
    In Live TV and TV Pro I can jump to programs in the media library. Do I then not need the TV Pro media library app?
    In Live TV and TV Pro, the integration only serves to conveniently access Mediathek programs. This allows you to jump directly to the corresponding program in the TV Pro Mediathek App. You watch the program in the TV Pro Mediathek App and that is also where you find the overview by topic, the search, your favorites and downloads. If you delete the TV Pro Mediathek App, associated data such as downloads will also be deleted. Favorites are retained if you are logged in with your equinux ID. Tip: All three apps are cheaper together and available on all platforms if you opt for TV Pro Gold All-in-1.
    Can Live TV debit money from my account?
    https://www.tvproapp.de/kaufen/ueberweisung/
    I purchased the TV Pro GOLD ALL-IN-1 package and am now having trouble using it in other apps. What can I do?
    When purchasing the TV Pro GOLD ALL-IN-1 package, the following rule applies: always start with the app and on the device where you purchased the package. Then log in to other apps. For example, if you purchased the TV Pro GOLD ALL-IN-1 package in the TV Pro app on your iPad, then the starting point is the TV Pro app on your iPad: 
    ‣ Create a TV Pro ID in the app and then select "Restore Purchases"
‣ Now open the other apps in the TV Pro GOLD ALL-IN-1 package and enter the same TV Pro ID there.
‣ Logging in with your TV Pro ID will automatically recognize the TV Pro GOLD ALL-IN-1 package.
    If you have problems, please delete the app from all devices and start with the device where you initially purchased the TV Pro GOLD ALL-IN-1 package. Then follow the steps above.
    How can I restart the app?

    If an app is not behaving correctly, it can be restarted on an iPhone or iPad as follows:

    On an iPhone / iPad with Face ID:

    • Go back to the Home Screen
    • Swipe up from the bottom edge of the screen and hold to show the App Switcher
    • Swipe up on the app you want to close to close it

    On an iPhone / iPad with Home Button

    • Go back to the Home Screen
    • Press the Home button twice to show the App Switcher
    • Swipe up on the app you want to close to close it
    After closing the app, you start the app as usual from your Home screen by tapping the app logo.
    How can I update the address or email address of my equinux ID?
    Your account details such as address and email can be edited in the account management using the following link: Edit equinux ID
    How can I manage Apple AppStore or Google Playstore subscriptions?
    If you want to view and manage your subscriptions on the Google Playstore, proceed as follows: Cancel, pause or change subscriptions on Google Play If you want to view and manage your subscriptions on the Apple AppStore, proceed as follows: View or cancel subscriptions
    Where can I find my TV Pro ID?
    If you no longer know if you have a TV Pro ID or where you might find it, check out this ► Tutorial .
    When restoring purchases, does “Grant renewal failed” appear?
    If you used two different Apple IDs for your app download and subscription purchase, the App Store gets confused and displays a cryptic error message – "Renewal failed". The solution:
    • Delete the currently installed app
    • Sign in under Settings > iTunes & App Store with the Apple ID you used to make your subscription
    • Now reinstall the app from the App Store
    • In the app, in the Store, select the option "Restore Purchases"
    Transfer subscription packages to a different TV Pro ID
    Is the email address for your TV Pro ID old or no longer available? You can transfer your active AppStore subscriptions to another TV Pro ID. Note: This will revoke your access with the "old" TV Pro ID, meaning you must log in everywhere with the new TV Pro ID afterwards. Here's how:
    • Create your new TV Pro ID
    • Log in to the app you used to purchase your package with your new TV Pro ID
    • Select "Restore Purchases"
    • Confirm that you want to transfer the package to the new TV Pro ID
    Now you can use the package with your new TV Pro ID.
    February 2023: My booked package is not recognized?

    Apple has made a change to the technical infrastructure for In-App Purchases and Subscriptions in recent days. To cope with this, the apps of the TV Pro App family need to be updated.

    We have submitted corresponding updates to Apple and hope for a swift release by the AppStore team.

    What to do?

    The respective app updates should appear in the AppStore shortly. Once the update is installed, the problem will be solved automatically. You do not need to contact the support team.

    Which products are affected?

    • Purchases and extensions since 08.02.2023 are affected
    • Products purchased in the TV Pro Online Store are not affected
    • Customers who previously secured their purchases in the TV Pro ID are also not affected
    We apologize for the inconvenience and are doing our best to fix the problem as quickly as possible.

    I can no longer log in to the TV Pro or Live TV App. What can I do?
    If you can no longer log in to the TV Pro or Live TV app and do not receive an email to reset your password, the following may be the cause: No account with this email address - Password reset only works if an account actually exists with the entered email address. - Check if you may have registered with a different email address. Check old emails - Search your email inbox for previous emails from @equinux.com. - If you find such emails, your account was probably created with this email address. - Try logging in with this address or performing the password reset for this email address. If no emails are found - If you do not find any emails from @equinux.com, you probably have not yet created an account. - In this case, you can simply create a new account with your current email address.

    I purchased a license – how do I get my access back?

    If you have already made a purchase, but no account exists with your current email address, you can restore your purchases in the app: Create a new account - If you did not have an account before, create a new account in your TV Pro or Live TV app. Restore purchases - Open the app and navigate to the settings. - Select the “Restore Purchases” option. - Important: This must be done with the Apple ID with which you originally made the purchase. Use the correct app - Make sure you are using the correct version of the app. For example, if you made your purchase via the TV Pro Mediathek iOS app, you must use exactly this app to restore it. Check purchases in Apple ID - If you are unsure with which Apple ID you made the purchase, you can check this in the App Store under: Settings > Apple ID > Subscriptions. - Alternatively, you can check under Purchases in the App Store which apps are linked to your Apple ID.

    What to do if the restoration does not work?

    If you continue to have problems: - Restart the app and try again. - Log out and log back in with your Apple ID in the App Store.
    Was kann ich tun, wenn bei TV Pro oder Live TV AirPlay nicht mehr funktioniert?

    Wenn AirPlay in TV Pro oder Live TV nicht mehr wie gewohnt funktioniert, können folgende Schritte helfen, das Problem zu beheben:

    1. Geräte neu starten: Starte sowohl dein iOS-Gerät bzw. deinen Mac als auch das AirPlay-Zielgerät (z. B. Apple TV oder AirPlay-fähigen Fernseher) neu.
    2. Netzwerk überprüfen: Stelle sicher, dass beide Geräte mit demselben WLAN-Netzwerk verbunden sind. AirPlay funktioniert nur im gleichen Netzwerk.
    3. AirPlay-Verbindung testen: Probiere, ob AirPlay mit einer anderen App (z. B. der Fotos- oder YouTube-App) funktioniert. So lässt sich feststellen, ob das Problem an AirPlay allgemein oder nur in TV Pro / Live TV liegt.
    4. App aktualisieren: Stelle sicher, dass du die neueste Version von TV Pro bzw. Live TV installiert hast. Updates können AirPlay-Probleme beheben.
    5. iOS/macOS aktualisieren: Auch dein Betriebssystem sollte auf dem neuesten Stand sein, da AirPlay-Änderungen oft über Systemupdates kommen.
    6. Neuverbindung herstellen: Beende die App komplett und starte sie neu. Versuche dann erneut, die AirPlay-Verbindung herzustellen.
    7. AirPlay-Einstellungen prüfen: Überprüfe die AirPlay- und Datenschutz-Einstellungen auf deinem Gerät und deinem Apple TV.
    Is TV Pro an alternative to the TV apps from TV Spielfilm and TV Movie?
    Yes, TV Pro is an excellent alternative to the TV apps from TV Spielfilm and TV Movie. The app offers a user-friendly interface that allows you to easily search the current TV program, use personalized program and reminder functions, and quickly find your favorite channels. Compared to the specialized apps from TV Spielfilm and TV Movie, TV Pro scores points with a comprehensive program overview and an intuitive operation. This makes TV Pro the ideal solution for anyone looking for a reliable and versatile TV program app to optimally plan their TV evenings. Discover the benefits of TV Pro now and always be well informed about the current TV program!
    I am TV Pro Tester: What should I test?
    After you have loaded and started the TV Pro app in Testflight, you will receive a notification with information about what is new in this pre-release version of TV Pro and what should be tested. Aside from that, use the app and its functions as you always do and report bugs, strange displays or also incomprehensible connections to us. We are most helped by detailed descriptions of processes, screenshots are also good. You are not yet a tester? Register now!
    I want to test TV Pro with the TestFlight app. Is my data secure?
    Yes, you are loading preview versions of TV Pro with the TestFlight app from Apple. Your data remains protected and you can opt out at any time. Simply download TV Pro again from the App Store. On your home screen, you recognize a Testflight version by a yellow dot before "TV Pro". FAQ Image - tv-pro-testflight-version.jpg Do you want to become a tester? Sign up now!
    I want to become a TV Pro Tester: What happens to my subscription?
    Your subscription continues as before and is not affected. Do you want to become a tester? Sign up now!
    What is TestFlight and how do I install the pre-release version of TV Pro?
    After your registration as a tester, it's time to sit still and drink tea. As soon as there is a new TV Pro version to test, you will receive an invitation by email. The sender will be TestFlight. The email contains an invitation link. You can use this link to install the app via TestFlight – with just a few clicks. What is TestFlight? TestFlight from Apple is like an App Store for early versions. If you don't have this app on your device yet, you can download it from the App Store. If you already have TestFlight downloaded, tap “View in TestFlight” in the invitation email.
    I am a TV Pro Tester and testing the app with TestFlight: Is TV Pro working perfectly?
    Don't worry, we test every new app version ourselves before releasing it to you. Nevertheless, we hope to receive reports about bugs from you as a tester, which we might not have discovered on our own. Use the app and its functions as you always do and tell us about errors, strange displays or also incomprehensible connections. You can therefore help to make TV Pro an even better app.
    I am a TV Pro Tester: How do I report bugs and provide feedback?
    You are testing TV Pro via the TestFlight app and would like to give us feedback? Here's how: In the TestFlight App Open TestFlight, select TV Pro and tap “Send Feedback”. Or write us a message Via our contact form you can easily and quickly write us a message. Generally applies: the more details you provide, the easier it is for us to reproduce errors. Screenshots also help. You are not yet a tester? Sign up now!
    I am testing TV Pro with TestFlight: how long does the test run?
    The test phase is time-limited – you will be informed directly in the TestFlight version of TV Pro when the test ends.
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