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How can I use a single TV Pro Mediathek subscription on iPhone / iPad, Mac and Apple TV?

If you already have a TV Pro Mediathek package for a platform, then you can switch to TV Pro GOLD ALL-IN-1, which includes iPhone / iPad, Mac, and Apple TV. After changing to TV Pro GOLD ALL-IN-1, the remaining term of the existing platform package will be credited.

Here's how you do it:

‣ Go to the AppStore settings: https://apple.co/2Th4vqI
‣ Choose your current TV Pro Media Kit
‣ Select the upgrade to TV Pro GOLD ALL-IN-1
‣ In TV Pro Mediathek, select a TV Pro ID
‣ Then, choose "Restore Purchases"
‣ Log in to your other devices with the same TV Pro ID (for Mac, iPhone / iPad and Apple TV)

Important is that you log in once where you bought the platform subscription - so if you currently have a package for iPhone / iPad, do the upgrade and then sign up on the iPhone with your TV Pro ID.
Note: Apple is in charge of the remaining term of the existing package, the credit will be paid separately about one day after purchase - it will not be charged immediately with the new package price).

How to close and restart an app on Apple TV?
What does the yellow exclamation mark mean at the Play Button?
What broadcasters are available in the TV Pro Mediathek Library?
How can I use a single TV Pro Mediathek subscription on iPhone / iPad, Mac and Apple TV?
How do I manage the Mediathek runtime packages?
Does the TV Pro Mediathek also work abroad like in the USA or in Spain?
What is the youth protection package for?
Help! After updating to the latest tvOS version, Apple has installed an "Apple TV" app that will now start whenever I press the Home button. How do I turn it off?
Is the Mediathek HD option already included in the monthly or annual membership on Apple TV?
How long are the Mediathek contents available in the TV Pro Mediathek?
How can I make the in-app purchase to download broadcasts (Download)?
How can I stream my apps to the TV?
What is TV Pro GOLD ALL-IN-1?
In Live TV and TV Pro I can jump to programs in the media library. Do I then not need the TV Pro media library app?
Why should I buy from the TV Pro Store?
Is it possible to activate Family Sharing for Live TV and TV Pro?
I purchased "TV Pro Gold for iPhone/iPad". Can I use it to unlock all channels in "Live TV"? Can I use it to unlock the "TV Pro Mediathek"?
My purchased subscription is not recognized. What can I do?
I have forgotten the password for my TV Pro ID
How can I create a TV Pro ID?
Are your apps compatible with "Airplay" and "Airplay 2"?
I purchased the TV Pro GOLD ALL-IN-1 package and am now having trouble using it in other apps. What can I do?
How can I manage Apple AppStore or Google Playstore subscriptions?
Does my app subscription renew automatically?
How do I cancel my subscription in iTunes?
How can I update an App on Apple TV 4?
How can I view the terms of my subscriptions in my TV Pro ID?
Where can I manage my subscription that I purchased in the TV Pro / Live TV Store?
How do I use Airplay 2 with Live TV / TV Pro Mediathek?
Can Live TV debit money from my account?
Where can I find my TV Pro ID?
I can no longer log in to the TV Pro or Live TV App. What can I do?

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Most wanted

Can VPN Tracker replace my Windows VPN client?

Absolutely. VPN Tracker is the macOS alternative to Windows-based VPN clients like Cisco AnyConnect, Shrew Soft VPN, FortiClient, GlobalProtect (Palo Alto Networks), SonicWall Mobile Connect, WatchGuard Mobile VPN, OpenVPN, Check Point Endpoint Security VPN, and F5 BIG-IP Edge Client, and others, with added features tailored for Apple devices.

What is VPN Tracker?

VPN Tracker is a professional VPN client for macOS and iOS, designed for businesses. It provides secure and reliable remote access to internal company networks from any Mac, iPhone and iPad.

Why do businesses need VPN Tracker when switching to Mac?

As businesses transition away from Windows 10, many are adopting macOS. VPN Tracker ensures these organizations can maintain secure, enterprise-grade VPN access for remote work, IT administration, and field staff.

Can I configure WireGuard connections with 2-Factor Authentication?

The WireGuard protocol itself does not support 2-Factor Authentication (2FA) for VPN connections. However, when using WireGuard connections with VPN Tracker, you can enhance your overall security by enabling 2FA for your VPN Tracker account.

This means your VPN configuration and access are protected with an additional layer of security, while your WireGuard connections remain end-to-end encrypted for maximum protection.

Using VPN Tracker is the best way to benefit from the performance and security of WireGuard, along with modern account-level protections like 2FA.

Is VPN Tracker compatible with M1 and M2 Macs?

Yes, VPN Tracker is fully optimized for Apple Silicon Macs, including M1 and M2 chips, offering high performance and long battery life.

Can I establish a VPN tunnel within an existing VPN tunnel (tunnel-in-tunnel)?

No, macOS does not support establishing a VPN tunnel within an existing VPN connection (“tunnel-in-tunnel”). If you’re already connected to a VPN, the system typically prevents setting up a second VPN tunnel through that connection. Background: This is a limitation of macOS itself, not of VPN Tracker. It affects use cases such as: • Trying to connect to a second VPN through an already active VPN tunnel. • Attempting to route site-to-site connections through an existing user VPN session.

Do I need to reconfigure my firewall or VPN gateway?

Usually not. VPN Tracker works with your existing VPN infrastructure. It supports configurations for SonicWall, Fortinet, Cisco, Sophos, and many others out of the box.

Is there a central management option for teams?

Yes, VPN Tracker offers team management features including configuration deployment, license control, and access auditing for IT admins.

I’ve created a WireGuard connection. Can I share it with multiple employees or use it on multiple devices at the same time?

No, that’s not possible. Due to how WireGuard works, each person needs their own personal connection. Sharing a connection between multiple users is not allowed and will lead to connection issues. Similarly, if an employee wants to use the VPN on more than one device (e.g. Mac and iPhone), they will need a separate connection for each device. With my.vpntracker.com, you can manage all your connections centrally: For example, you can create 100 WireGuard connections in advance, upload them, and assign them to employees and their devices as needed (e.g. Mr. Miller/Mac and Mr. Miller/iPhone).

Can I contact you if I need help?

Yes, absolutely! Our support team is happy to assist you. Click here to open the contact form.

Sometimes I get an XAuth timeout when connecting. When I try again, VPN Tracker asks me for my password. How can I turn this off?

Disabling this behavior entirely is not possible. VPN Tracker waits a certain amount of time for a response from the authentication server. If there’s no response, the app cannot know whether the password was incorrect or if the server is simply slow to respond—so it asks for the password again, just in case. Possible alleviation of the problem: Increase the timeout value to give VPN Tracker more time to wait for a server response. You can adjust this under: “Credential Prompt Timeout” (German: Anzeigedauer für Authentifizierungsdialoge). This helps reduce unnecessary password prompts when connecting to slow or overloaded servers.

Does VPN Tracker support all major VPN protocols?

Yes, VPN Tracker supports a wide range of protocols including IPsec, L2TP, Cisco EasyVPN, OpenVPN, IKEv2, and SSL VPNs — fully compatible with most enterprise-grade firewalls and routers.

Can I use VPN Tracker in a zero-trust or hybrid work environment?

Yes. VPN Tracker is built for modern IT environments with support for certificate-based authentication, MFA, and integration with enterprise-grade security policies.

How can I migrate from a Windows VPN setup to VPN Tracker on Mac?

VPN Tracker offers detailed setup guides and import tools to help migrate VPN configurations from Windows clients to Mac quickly and securely.

I am having trouble with a World Connect connection. What can I do?

If you're experiencing issues with your World Connect connection in VPN Tracker, here's what to do:

1. Contact Support

In VPN Tracker, go to the Help menu and select "Contact Support".
In the window that opens:

Enter "World Connect Issue" in the subject line.
Describe the problem you're having so our support team can help you quickly.

2. Try These Steps in the Meantime

If you're using a country-specific connection (e.g. "United States"), try unchecking the "Fastest Destination" option.
Once unchecked, you can manually choose from the available cities (e.g. New York, Los Angeles, Miami, etc.).
Try connecting to a different city to see if the issue is specific to one location.

These steps often help resolve temporary connection issues.

The VPN seems connected but I can't connect to my server or transfer data. What is wrong?

There are a number of possible causes for such a behavior. This FAQ will help you to find out what is causing the problem in your specific situation. In this FAQ we will be using destination device as a generic term for the device you are trying to connect to. The destination device can be anything from a normal computer, to a server, to a network printer.

1. Are you trying to connect to the destination device using a host name?

If you are using a host name, please try once using its IP address instead. If that works, the problem has to do with DNS resolution. Please make sure DNS is enabled for the VPN connection and correctly configured. Note that using Bonjour or NETBIOS hostnames is generally not possible over VPN.

2. Is the IP address you are connecting to really part of the remote network?

For example, if your remote network is 192.168.13.0/24, you should be able to connect to IPs starting with 192.168.13.x, but connections to IPs starting with 192.168.14.x will not work as they are outside the address range of traffic tunneled through the VPN.

3. Is the local address in VPN Tracker part of the remote network?

Using a local address in VPN Tracker (Basic > Local Address) that is part of the remote network is not possible with most VPN gateways. Please use a local address that is outside all remote networks. For example, if your remote network is 192.168.13.0/24, do not use an address starting with 192.168.13. If you are using an automatic configuration method (e.g. Mode Config, EasyVPN, DHCP over VPN) you may be able to assign a local address to VPN Tracker that is part of the remote network. Refer to the configuration guide for your VPN gateway for more information.

4. Could multiple VPN users use the same local address?

If multiple VPN users exist, pleas make sure no two users are using the same local address (Basic > Local Address), otherwise one of them will not be able to use the tunnel anymore whenever both of them are connected. If that field is empty in your configuration, VPN Tracker will just use the IP address of your primary network interface as local address, and of course, this can also cause an address conflict with another user, that’s why we do not recommend to leave that field empty if there are multiple VPN users.

5. Can you ping the LAN address of the VPN gateway?

You can find a ping tool directly in VPN Tracker under Tools > Ping Host. The LAN address of the VPN gateway is special in the regard that this address doesn’t need to be routed at all. So if you can ping that address but no other remote address, it is most likely a routing issue at the remote end.

6. If you can't ping anything, try re-running the VPN Availability Test

The VPN Availability Test can be found in the menu: Tools > VPN Availability Test. Then try connecting the VPN again. The results of this test depend on the capabilities of your local Internet router/modem or the Internet connection itself and they influence how the VPN tunnel is established. VPN Tracker automatically runs the test for every new Internet connection it is able to detect but even if a connection has been tested before, there are various reasons why the behavior of that connection may have changed in the meantime.

7. Is your VPN gateway the default gateway (router) of its network?

If the VPN gateway is not the default gateway, you will in many cases need a suitable routing setup in order for responses to reach you. Whenever a device doesn’t know how to reach an IP address directly, it forwards its reply to its default gateway and if that isn’t the VPN gateway, it won’t know what to do with that reply data. In that case its important to configure the default gateway to forward replies to VPN users to the VPN gateway.

8. Is your VPN gateway the default gateway (router) of its network?

For more details, we would like to direct you to the following FAQ entry.

Why do I lose access to my local networks with a Unifi Dream Machine (UDM) OpenVPN connection?

The Unifi Dream Machine (UDM) configures OpenVPN by default with the topology "Host to all networks". This means that the entire network traffic, including your internet traffic, is redirected to the VPN tunnel. This can happen that you no longer have access to devices or services in your local network-because all data traffic runs via the VPN connection to the UDM. Solution: If you only want to access the distant network (e.g. in the office) and at the same time want to continue using your local network, simply change the topology setting: Select the affected connection in VPN Tracker Click on "Edit". Change the topology from "Host to all networks" to "Host to Network". Save the connection. The next time you establish a connection, your remote networks will be automatically accessible.

What is the Pre-Shared key and how do I get it?

If you’re setting up a VPN connection, you’ll often come across the term “pre shared key” or “VPN shared secret.” This guide explains what it means, how to set it up, and what to do if you lose it — so you can get your VPN running smoothly on your Mac.

What is a pre shared key VPN, or what is a pre-shared key for VPN?

A VPN pre shared key (also called VPN shared secret, VPN PSK, shared key, or preshared key) is like a password that secures your VPN connection. This IPsec pre shared key is configured on your VPN gateway — such as a firewall or router — and must match on your device to establish a secure VPN tunnel.

Without the correct key, your device cannot connect, ensuring that your VPN connection stays protected from unauthorized access.

Note: Some VPN gateways require the shared secret key to contain up to 512 alphanumeric characters. Check your device’s manual or use a pre shared key generator tool if needed.

How to Set Up a Pre Shared Key

VPN Tracker makes setting up your VPN simple and secure. It provides step-by-step setup guides for all major VPN gateway manufacturers, showing you exactly how to:

Create and configure a pre shared key or shared secret key on your firewall or router
Enter the VPN PSK on your Mac in VPN Tracker
Check that your VPN connection is working securely

Browse VPN setup guides here

To get started, download VPN Tracker here: Download VPN Tracker

How to Recover a Lost Pre Shared Key

If you’ve lost your pre shared key or VPN shared secret, here’s how you can recover it:

Check VPN Tracker Personal Safe: If you saved the connection in your Personal Safe, you can redownload it with the key.
Search Your Mac Keychain: Go to Applications > Utilities > Keychain Access, search for “Shared Secret,” and find your saved VPN PSKs.
Restore from Backup: If you use Time Machine Backup, you can try restoring an older connection version that contains the pre shared key.
Check Your Firewall or Contact Your VPN Administrator: Refer to your device manual or ask your network administrator to retrieve the shared key from your VPN gateway or firewall.

Need help with your VPN setup?

Visit VPN Tracker — the #1 VPN client for Mac for expert tools and guides to get your VPN running smoothly.

Why am I being asked for a password in VPN Tracker?

VPN Tracker may prompt you for different passwords depending on the action you're performing. This guide explains what each prompt means and which password you should enter.

1. Your Mac Password

When is it needed?
– Installing VPN Tracker
– Approving system extensions

Why?
macOS requires your administrator password to authorize changes on your system.

Where do I find it?
This is your local Mac password – the one you use to log in when your Mac starts up.

2. Your equinux ID (VPN Tracker Account)

When is it needed?
– Logging into the VPN Tracker app (Mac or iOS)
– Accessing your account at my.vpntracker.com

Why?
This is your personal VPN Tracker account, giving you access to your plan, team, connections, and device settings.

Where do I find it?
This password is usually saved in your Keychain or Passwords app under “id.equinux.com”.

3. Pre-Shared Key (PSK) / Shared Secret

When is it needed?
– When setting up or connecting to a VPN connection

Why?
Some VPNs use a PSK to authenticate users. This key must match what’s configured on the VPN gateway.

Tip for Teams: Admins can share pre-configured VPN connections via TeamCloud to avoid PSK confusion.

Where do I find it?
This is usually set by your company’s VPN admin and stored in the connection. You typically don’t need to know it yourself.

4. Your Company Login (XAUTH Credentials)

When is it needed?
– When connecting to a company VPN

Why?
You may need to enter your company login (often the same credentials you use at work) to authenticate with the VPN.

Where do I find it?
You should have received it from your IT team — and hopefully not written it on a Post-it under your keyboard.

How can I purchase VPN Tracker via bank transfer?

You can also conveniently purchase VPN Tracker via bank transfer. Please note that bank transfer is only available for regular purchases – trial versions cannot be ordered via bank transfer.

How to pay by bank transfer:

Go to the VPN Tracker Store: my.vpntracker.com/store
Add the product of your choice to the cart.
Proceed to checkout.
In the “Add payment method” section, click on the three-dot symbol (“…”) next to the other payment methods.
Select “Bank Transfer” from the dropdown.

After completing your order, you will receive our bank details to make the payment. Your license will be activated once your payment has been received and processed. Please allow up to 5 business days for processing.

Note:
Unlike card or Apple Pay purchases, activation is not immediate. Your license will only be issued once the payment has been received and reviewed by our team.

FAQ

Send us a message

How to close and restart an app on Apple TV?

1. On your Apple TV remote, press the TV icon button twice quickly. This will take you to the app switcher. 2. If necessary, swipe left or right on the remote’s touchpad until the app you want to close is in the middle of your screen. 3. Then swipe up on the touchpad to make the app fly away. It is then closed. Now swipe left until you return to your home screen, and restart the app. FAQ Image - S_1330.png

What does the yellow exclamation mark mean at the Play Button?

The yellow exclamation mark can mean the following:

1. The film format is not compatible on the end device. The film may be suitable for the Apple TV but not on iPhone / iPad or vice versa.

2. You are abroad. In Germany. the film would be available. Abroad, the film may be blocked. In this case, a VPN service can help such as WorldConnect from VPN Tracker (can be tested for free):https://itunes.apple.com/de/app/vpn-tracker-world-connect/id1117424189?mt=8

3. Mediatheken cleans up the content daily. We check once a day whether the broadcasts are available and automatically clean up broadcasts that are no longer available. If the transmitter is switched off during the day, the exclamation mark can appear. On the following day, the shows are no longer in the catalog.

What broadcasters are available in the TV Pro Mediathek Library?

The TV Pro Mediathek links to the following libraries:

3Sat
Das Erste (ARD)
Bayerischer Rundfunk (BR)
Deutsche Welle (DW)
Hessischer Rundfunk (HR)
Kinderkanal (KiKA)
Mitteldeutscher Rundfunk (MDR)
Norddeutscher Rundfunk (NDR)
ORF 1
ORF 2
ORF 3
Phoenix
Rundfunk Berlin-Brandenburg (RBB)
Saarländischer Rundfunk (SR)
Südwestrundfunk (SWR)
Schweizer Radio und Fernsehen 1 (SRF 1)
Schweizer Radio und Fernsehen 2 (SRF 2)
Westdeutscher Rundfunk (WDR)
Zweite Deutsche Fernsehen (ZDF)
ZDFinfo
ZDFneo

How can I use a single TV Pro Mediathek subscription on iPhone / iPad, Mac and Apple TV?

Here's how you do it:

‣ Go to the AppStore settings: https://apple.co/2Th4vqI
‣ Choose your current TV Pro Media Kit
‣ Select the upgrade to TV Pro GOLD ALL-IN-1
‣ In TV Pro Mediathek, select a TV Pro ID
‣ Then, choose "Restore Purchases"
‣ Log in to your other devices with the same TV Pro ID (for Mac, iPhone / iPad and Apple TV)

How do I manage the Mediathek runtime packages?

You can expand TV Pro Mediathek with "My Mediathek" subscription packages to access the complete Mediathek library. We offer various Mediathek packages and running times.

Packages:

You want another package or another runtime? No problem - this is all in the: App Store Settings

To cancel:

All these products are handled through your AppStore account. There, you can find all running subscriptions under 'Subscriptions' and you can deactivate the automatic extension: Access it here

Further information on renewal

The processing takes place directly via your iTunes account and extends 24h before expiration automatically by the chosen runtime. You can switch the automatic extension up to 24h before an extension at any time in the AppStore in your account settings, ie. An unsubscription becomes effective at the end of the term.

Does the TV Pro Mediathek also work abroad like in the USA or in Spain?

TV broadcasters determine the availability of their media publications in foreign countries themselves. Therefore, we cannot guarantee whether a show will be available abroad.
However, we installed a detection in the app: The yellow exclamation mark will show up instead of the play button, indicating that the program cannot be retrieved.

What is the youth protection package for?

By default, adult content in the TV Pro Mediathek is only available at a later time to fulfill our youth protection obligations. At the request of our customers, we offer the additional functionality of the parental control package to be able to watch programs at any time.

Help! After updating to the latest tvOS version, Apple has installed an "Apple TV" app that will now start whenever I press the Home button. How do I turn it off?

Unfortunately, Apple has changed the behavior of all Apple TVs with a software update. If you now press the Home button of the Siri Remote, then the "Apple TV" app starts instead of returning to the home screen. You can argue about the benefits of the "Apple TV" app for a long time. The easiest way is to change the home button back to the old behavior. To return to the old procedure (Home-Button = Home-Screen), proceed as follows: Homescreen> Settings> Remote controls and devices> Home button There you can assign the Home button again with the old function.

Is the Mediathek HD option already included in the monthly or annual membership on Apple TV?

The TV Pro Mediathek HD package is available as a one-time purchase in addition to a Mediathek monthly or annual package. This package can be added to an existing package. It is already included with TV Pro GOLD ALL-IN-1.

How long are the Mediathek contents available in the TV Pro Mediathek?

Availability is determined by the broadcasters, we cannot make a general statement about this. We check every day which content is still available and update our catalog accordingly. With the Download feature in the versions for iPhone, iPad and Mac, most content can be downloaded for offline use. Some content is excluded from this by the broadcasters.

How can I make the in-app purchase to download broadcasts (Download)?

You can download shows on TV Pro Mediathek on your iPhone, iPad, Mac or Apple TV to watch them later: Tap the downward arrow in the show details (next to the favorite star). This download function requires a one-time in-app purchase, which is done via the Apple App Store. If you are asked to log in for the purchase, you must therefore enter your iCloud username and password (not your equinux ID, with which you may already be logged in to the app). Then you can confirm the purchase and download shows.

How can I stream my apps to the TV?

Earlier, you necessarily had to have an Apple TV or a Mac to use the popular AirPlay function. But since AirPlay 2, the “screen mirroring” feature can also be used via many modern Smart TVs. To connect your iPhone or iPad to your AirPlay 2-enabled Smart TV, you only need to follow these simple steps: 1. Make sure your iOS device and your Smart TV are connected to the same Wi-Fi 2. Tap the AirPlay symbol in the Live TV or TV Pro media library app and start streaming directly It may be necessary to first enable AirPlay in the settings of your television. You can find the AirPlay settings in the TV menu under Settings.

What is TV Pro GOLD ALL-IN-1?

With TV Pro GOLD ALL-IN-1 you can use all TV Pro Apps (TV Pro, Live TV, TV Pro Mediathek) on all available platforms. You can choose between a monthly and an annual package.

In Live TV and TV Pro I can jump to programs in the media library. Do I then not need the TV Pro media library app?

In Live TV and TV Pro, the integration only serves to conveniently access Mediathek programs. This allows you to jump directly to the corresponding program in the TV Pro Mediathek App. You watch the program in the TV Pro Mediathek App and that is also where you find the overview by topic, the search, your favorites and downloads. If you delete the TV Pro Mediathek App, associated data such as downloads will also be deleted. Favorites are retained if you are logged in with your equinux ID. Tip: All three apps are cheaper together and available on all platforms if you opt for TV Pro Gold All-in-1.

Why should I buy from the TV Pro Store?

There are several simple reasons for this: 1) In the TV Pro Store you are guaranteed to always get the best price for all your TV Pro Apps 2) You can easily manage all TV Pro products (TV Pro, Live TV, TV Pro Mediathek) with your TV Pro ID instead of in the App Store 3) This makes us your direct contact and we can always help you directly

Is it possible to activate Family Sharing for Live TV and TV Pro?

Apple Family sharing is not activated for our products.

I purchased "TV Pro Gold for iPhone/iPad". Can I use it to unlock all channels in "Live TV"? Can I use it to unlock the "TV Pro Mediathek"?

"TV Pro Gold" applies to the "TV Pro" program guide apps for iPhone/iPad. There are separate in-app packages for the "Live TV" and "TV Pro Mediathek" apps, which can be purchased within the apps. "TV Pro Gold" does not unlock any features there.

My purchased subscription is not recognized. What can I do?

1. Check in which app the purchase was made

Please check in the first step in which app and on which platform you purchased the package. You can find the name of the app on the purchase receipt. Alternatively, you can also check in which app you purchased it by looking in the App Store settings under:

App Store > Highlights > at the very bottom on "Apple ID: xxx" > Show Apple ID > Subscriptions

A package should be selected and active here.

2. Open app and transfer product status to TV Pro ID

Please open the app in which you purchased the package in the next step.

Please perform the following steps:
- 1. Open app
- 2. Open the store in the menu
- 3. Log in with your TV Pro ID or if you do not have a TV Pro ID yet, create a new TV Pro ID (free)
- 4. Tap "Restore Purchases"
Now your package has been saved in your TV Pro ID
3. Restore package on another device or in another app
To transfer your package to your second device or to another version, please follow these steps:
- Open the corresponding app on the target device
- As described above, go to the Store settings and log in here with your TV Pro ID
- Tap "Restore Purchases"
- Now your package should also appear here

I have forgotten the password for my TV Pro ID

If you have forgotten your TV Pro password, please follow these steps:

‣ Visit TV Pro Login.
‣ Click on "Forgot password" there.
‣ Follow the further steps.

► Watch tutorial

How can I create a TV Pro ID?

To create a TV Pro ID, you visit https://my.tvproapp.de and click on "Register" there.

Are your apps compatible with "Airplay" and "Airplay 2"?

Yes, our apps are fully Airplay compatible. Live TV and TV Pro Mediathek also work excellently with Airplay 2. With Airplay you can wirelessly transmit picture and sound from your Mac, iPhone or iPad to an Apple TV or speakers. With Airplay 2 you can even connect your iOS device with many supported Smart TVs and stream Live TV or the TV Pro Mediathek on your Smart TV, for example. To do this, simply press the Airplay button in the corresponding app and select your desired television. Make sure that both devices are on the same Wi-Lan. You can find more information in our blog: https://www.tvproapp.de/airplay-2-apps-streamen/

I purchased the TV Pro GOLD ALL-IN-1 package and am now having trouble using it in other apps. What can I do?

When purchasing the TV Pro GOLD ALL-IN-1 package, the following rule applies: always start with the app and on the device where you purchased the package. Then log in to other apps. For example, if you purchased the TV Pro GOLD ALL-IN-1 package in the TV Pro app on your iPad, then the starting point is the TV Pro app on your iPad:

‣ Create a TV Pro ID in the app and then select "Restore Purchases"
‣ Now open the other apps in the TV Pro GOLD ALL-IN-1 package and enter the same TV Pro ID there.
‣ Logging in with your TV Pro ID will automatically recognize the TV Pro GOLD ALL-IN-1 package.

If you have problems, please delete the app from all devices and start with the device where you initially purchased the TV Pro GOLD ALL-IN-1 package. Then follow the steps above.

How can I manage Apple AppStore or Google Playstore subscriptions?

If you want to view and manage your subscriptions on the Google Playstore, proceed as follows: Cancel, pause or change subscriptions on Google Play If you want to view and manage your subscriptions on the Apple AppStore, proceed as follows: View or cancel subscriptions

Does my app subscription renew automatically?

No. With your purchase by bank transfer, you acquire Live TV products once for your chosen period. If you would like to continue using the apps with all benefits even after the period expires, you must purchase the corresponding product or package again.

How do I cancel my subscription in iTunes?

All Apple subscriptions are managed in iTunes.

This link will directly take you to your profile administration:
https://apple.co/2Th4vqI

You will find all running subscriptions under "Subscriptions." You can also disable the automatic extension of your subscriptions.

How can I update an App on Apple TV 4?

Apps on your Apple TV 4 are automatically updated.
You can check if an update for an app is available or if it hasn't been installed yet via the App Store.
Search for the app in the App Store. If you see an "Update" button instead of "Open," you can then manually start the update process.

How can I view the terms of my subscriptions in my TV Pro ID?

You can save your current subscriptions from iTunes in your TV Pro ID. To view all saved subscriptions and terms, please log in: http://livetvhq.livetvgmbh.de.

Where can I manage my subscription that I purchased in the TV Pro / Live TV Store?

Subscriptions to the products of Live TV GmbH can be purchased either in the App Stores or directly from Live TV GmbH („TV Pro / Live TV Store“). To manage the subscription, such as viewing the term, turning automatic renewal on or off, concluding another product subscription, log in with the TV Pro ID at: http://my.tvproapp.de

How do I use Airplay 2 with Live TV / TV Pro Mediathek?

Thanks to the new "Airplay 2" feature, which many modern Smart TVs already integrate, you can easily stream to your TV the Live TV and the TV Pro Media Library app. An Apple TV is not necessary. To connect your iPhone or iPad to your Airplay 2-enabled Smart TV, you only need to follow these simple steps: 1. Make sure your iOS device and your Smart TV are connected to the same Wi-Fi 2. Tap the AirPlay icon in the Live TV or TV Pro Media Library app and start streaming directly You may need to first enable AirPlay in your TV settings. You can find the AirPlay settings in the TV menu under Settings.

Can Live TV debit money from my account?

https://www.tvproapp.de/kaufen/ueberweisung/

Where can I find my TV Pro ID?

If you no longer know if you have a TV Pro ID or where you might find it, check out this ► Tutorial .

I can no longer log in to the TV Pro or Live TV App. What can I do?

If you can no longer log in to the TV Pro or Live TV app and do not receive an email to reset your password, the following may be the cause: No account with this email address - Password reset only works if an account actually exists with the entered email address. - Check if you may have registered with a different email address. Check old emails - Search your email inbox for previous emails from @equinux.com. - If you find such emails, your account was probably created with this email address. - Try logging in with this address or performing the password reset for this email address. If no emails are found - If you do not find any emails from @equinux.com, you probably have not yet created an account. - In this case, you can simply create a new account with your current email address.

I purchased a license – how do I get my access back?

If you have already made a purchase, but no account exists with your current email address, you can restore your purchases in the app: Create a new account - If you did not have an account before, create a new account in your TV Pro or Live TV app. Restore purchases - Open the app and navigate to the settings. - Select the “Restore Purchases” option. - Important: This must be done with the Apple ID with which you originally made the purchase. Use the correct app - Make sure you are using the correct version of the app. For example, if you made your purchase via the TV Pro Mediathek iOS app, you must use exactly this app to restore it. Check purchases in Apple ID - If you are unsure with which Apple ID you made the purchase, you can check this in the App Store under: Settings > Apple ID > Subscriptions. - Alternatively, you can check under Purchases in the App Store which apps are linked to your Apple ID.

What to do if the restoration does not work?

If you continue to have problems: - Restart the app and try again. - Log out and log back in with your Apple ID in the App Store.

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2. Try These Steps in the Meantime

What is a pre shared key VPN, or what is a pre-shared key for VPN?

How to Set Up a Pre Shared Key

How to Recover a Lost Pre Shared Key

Need help with your VPN setup?

1. Your Mac Password

2. Your equinux ID (VPN Tracker Account)

3. Pre-Shared Key (PSK) / Shared Secret

4. Your Company Login (XAUTH Credentials)

How to pay by bank transfer:

Here's how you do it:

Packages:

To cancel:

Further information on renewal

1. Check in which app the purchase was made

2. Open app and transfer product status to TV Pro ID

3. Restore package on another device or in another app

I purchased a license – how do I get my access back?

What to do if the restoration does not work?

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