On your page I see the prices in USD but in the store it says Euro. Can I pay in USD?

Our prices and the currency you purchase in vary depending on which country you are purchasing from. We are headquartered in Germany and our default billing is in Euros. In order to see your final price and currency including VAT where applicable, please go to our Online Store and select your country. We are unable to accept payments in a different currency than what is displayed in the Online Store.

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Most wanted

What is VPN Tracker?

VPN Tracker is a professional VPN client for macOS and iOS, designed for businesses. It provides secure and reliable remote access to internal company networks from any Mac, iPhone and iPad.

Why do businesses need VPN Tracker when switching to Mac?

As businesses transition away from Windows 10, many are adopting macOS. VPN Tracker ensures these organizations can maintain secure, enterprise-grade VPN access for remote work, IT administration, and field staff.

Can VPN Tracker replace my Windows VPN client?

Absolutely. VPN Tracker is the macOS alternative to Windows-based VPN clients like Cisco AnyConnect, Shrew Soft VPN, FortiClient, GlobalProtect (Palo Alto Networks), SonicWall Mobile Connect, WatchGuard Mobile VPN, OpenVPN, Check Point Endpoint Security VPN, and F5 BIG-IP Edge Client, and others, with added features tailored for Apple devices.

Can I configure WireGuard connections with 2-Factor Authentication?

The WireGuard protocol itself does not support 2-Factor Authentication (2FA) for VPN connections. However, when using WireGuard connections with VPN Tracker, you can enhance your overall security by enabling 2FA for your VPN Tracker account.

This means your VPN configuration and access are protected with an additional layer of security, while your WireGuard connections remain end-to-end encrypted for maximum protection.

Using VPN Tracker is the best way to benefit from the performance and security of WireGuard, along with modern account-level protections like 2FA.

Do I need to reconfigure my firewall or VPN gateway?

Usually not. VPN Tracker works with your existing VPN infrastructure. It supports configurations for SonicWall, Fortinet, Cisco, Sophos, and many others out of the box.

Can I establish a VPN tunnel within an existing VPN tunnel (tunnel-in-tunnel)?

No, macOS does not support establishing a VPN tunnel within an existing VPN connection (“tunnel-in-tunnel”). If you’re already connected to a VPN, the system typically prevents setting up a second VPN tunnel through that connection. Background: This is a limitation of macOS itself, not of VPN Tracker. It affects use cases such as: • Trying to connect to a second VPN through an already active VPN tunnel. • Attempting to route site-to-site connections through an existing user VPN session.

Is VPN Tracker compatible with M1 and M2 Macs?

Yes, VPN Tracker is fully optimized for Apple Silicon Macs, including M1 and M2 chips, offering high performance and long battery life.

Can I contact you if I need help?

Yes, absolutely! Our support team is happy to assist you. Click here to open the contact form.

Is there a central management option for teams?

Yes, VPN Tracker offers team management features including configuration deployment, license control, and access auditing for IT admins.

Sometimes I get an XAuth timeout when connecting. When I try again, VPN Tracker asks me for my password. How can I turn this off?

Disabling this behavior entirely is not possible. VPN Tracker waits a certain amount of time for a response from the authentication server. If there’s no response, the app cannot know whether the password was incorrect or if the server is simply slow to respond—so it asks for the password again, just in case. Possible alleviation of the problem: Increase the timeout value to give VPN Tracker more time to wait for a server response. You can adjust this under: “Credential Prompt Timeout” (German: Anzeigedauer für Authentifizierungsdialoge). This helps reduce unnecessary password prompts when connecting to slow or overloaded servers.

I’ve created a WireGuard connection. Can I share it with multiple employees or use it on multiple devices at the same time?

No, that’s not possible. Due to how WireGuard works, each person needs their own personal connection. Sharing a connection between multiple users is not allowed and will lead to connection issues. Similarly, if an employee wants to use the VPN on more than one device (e.g. Mac and iPhone), they will need a separate connection for each device. With my.vpntracker.com, you can manage all your connections centrally: For example, you can create 100 WireGuard connections in advance, upload them, and assign them to employees and their devices as needed (e.g. Mr. Miller/Mac and Mr. Miller/iPhone).

Does VPN Tracker support all major VPN protocols?

Yes, VPN Tracker supports a wide range of protocols including IPsec, L2TP, Cisco EasyVPN, OpenVPN, IKEv2, and SSL VPNs — fully compatible with most enterprise-grade firewalls and routers.

Can I use VPN Tracker in a zero-trust or hybrid work environment?

Yes. VPN Tracker is built for modern IT environments with support for certificate-based authentication, MFA, and integration with enterprise-grade security policies.

How can I migrate from a Windows VPN setup to VPN Tracker on Mac?

VPN Tracker offers detailed setup guides and import tools to help migrate VPN configurations from Windows clients to Mac quickly and securely.

I am having trouble with a World Connect connection. What can I do?

If you're experiencing issues with your World Connect connection in VPN Tracker, here's what to do:

1. Contact Support

In VPN Tracker, go to the Help menu and select "Contact Support".
In the window that opens:

Enter "World Connect Issue" in the subject line.
Describe the problem you're having so our support team can help you quickly.

2. Try These Steps in the Meantime

If you're using a country-specific connection (e.g. "United States"), try unchecking the "Fastest Destination" option.
Once unchecked, you can manually choose from the available cities (e.g. New York, Los Angeles, Miami, etc.).
Try connecting to a different city to see if the issue is specific to one location.

These steps often help resolve temporary connection issues.

The VPN seems connected but I can't connect to my server or transfer data. What is wrong?

There are a number of possible causes for such a behavior. This FAQ will help you to find out what is causing the problem in your specific situation. In this FAQ we will be using destination device as a generic term for the device you are trying to connect to. The destination device can be anything from a normal computer, to a server, to a network printer.

1. Are you trying to connect to the destination device using a host name?

If you are using a host name, please try once using its IP address instead. If that works, the problem has to do with DNS resolution. Please make sure DNS is enabled for the VPN connection and correctly configured. Note that using Bonjour or NETBIOS hostnames is generally not possible over VPN.

2. Is the IP address you are connecting to really part of the remote network?

For example, if your remote network is 192.168.13.0/24, you should be able to connect to IPs starting with 192.168.13.x, but connections to IPs starting with 192.168.14.x will not work as they are outside the address range of traffic tunneled through the VPN.

3. Is the local address in VPN Tracker part of the remote network?

Using a local address in VPN Tracker (Basic > Local Address) that is part of the remote network is not possible with most VPN gateways. Please use a local address that is outside all remote networks. For example, if your remote network is 192.168.13.0/24, do not use an address starting with 192.168.13. If you are using an automatic configuration method (e.g. Mode Config, EasyVPN, DHCP over VPN) you may be able to assign a local address to VPN Tracker that is part of the remote network. Refer to the configuration guide for your VPN gateway for more information.

4. Could multiple VPN users use the same local address?

If multiple VPN users exist, pleas make sure no two users are using the same local address (Basic > Local Address), otherwise one of them will not be able to use the tunnel anymore whenever both of them are connected. If that field is empty in your configuration, VPN Tracker will just use the IP address of your primary network interface as local address, and of course, this can also cause an address conflict with another user, that’s why we do not recommend to leave that field empty if there are multiple VPN users.

5. Can you ping the LAN address of the VPN gateway?

You can find a ping tool directly in VPN Tracker under Tools > Ping Host. The LAN address of the VPN gateway is special in the regard that this address doesn’t need to be routed at all. So if you can ping that address but no other remote address, it is most likely a routing issue at the remote end.

6. If you can't ping anything, try re-running the VPN Availability Test

The VPN Availability Test can be found in the menu: Tools > VPN Availability Test. Then try connecting the VPN again. The results of this test depend on the capabilities of your local Internet router/modem or the Internet connection itself and they influence how the VPN tunnel is established. VPN Tracker automatically runs the test for every new Internet connection it is able to detect but even if a connection has been tested before, there are various reasons why the behavior of that connection may have changed in the meantime.

7. Is your VPN gateway the default gateway (router) of its network?

If the VPN gateway is not the default gateway, you will in many cases need a suitable routing setup in order for responses to reach you. Whenever a device doesn’t know how to reach an IP address directly, it forwards its reply to its default gateway and if that isn’t the VPN gateway, it won’t know what to do with that reply data. In that case its important to configure the default gateway to forward replies to VPN users to the VPN gateway.

8. Is your VPN gateway the default gateway (router) of its network?

For more details, we would like to direct you to the following FAQ entry.

What is the Pre-Shared key and how do I get it?

If you’re setting up a VPN connection, you’ll often come across the term “pre shared key” or “VPN shared secret.” This guide explains what it means, how to set it up, and what to do if you lose it — so you can get your VPN running smoothly on your Mac.

What is a pre shared key VPN, or what is a pre-shared key for VPN?

A VPN pre shared key (also called VPN shared secret, VPN PSK, shared key, or preshared key) is like a password that secures your VPN connection. This IPsec pre shared key is configured on your VPN gateway — such as a firewall or router — and must match on your device to establish a secure VPN tunnel.

Without the correct key, your device cannot connect, ensuring that your VPN connection stays protected from unauthorized access.

Note: Some VPN gateways require the shared secret key to contain up to 512 alphanumeric characters. Check your device’s manual or use a pre shared key generator tool if needed.

How to Set Up a Pre Shared Key

VPN Tracker makes setting up your VPN simple and secure. It provides step-by-step setup guides for all major VPN gateway manufacturers, showing you exactly how to:

Create and configure a pre shared key or shared secret key on your firewall or router
Enter the VPN PSK on your Mac in VPN Tracker
Check that your VPN connection is working securely

Browse VPN setup guides here

To get started, download VPN Tracker here: Download VPN Tracker

How to Recover a Lost Pre Shared Key

If you’ve lost your pre shared key or VPN shared secret, here’s how you can recover it:

Check VPN Tracker Personal Safe: If you saved the connection in your Personal Safe, you can redownload it with the key.
Search Your Mac Keychain: Go to Applications > Utilities > Keychain Access, search for “Shared Secret,” and find your saved VPN PSKs.
Restore from Backup: If you use Time Machine Backup, you can try restoring an older connection version that contains the pre shared key.
Check Your Firewall or Contact Your VPN Administrator: Refer to your device manual or ask your network administrator to retrieve the shared key from your VPN gateway or firewall.

Need help with your VPN setup?

Visit VPN Tracker — the #1 VPN client for Mac for expert tools and guides to get your VPN running smoothly.

Why do I lose access to my local networks with a Unifi Dream Machine (UDM) OpenVPN connection?

The Unifi Dream Machine (UDM) configures OpenVPN by default with the topology "Host to all networks". This means that the entire network traffic, including your internet traffic, is redirected to the VPN tunnel. This can happen that you no longer have access to devices or services in your local network-because all data traffic runs via the VPN connection to the UDM. Solution: If you only want to access the distant network (e.g. in the office) and at the same time want to continue using your local network, simply change the topology setting: Select the affected connection in VPN Tracker Click on "Edit". Change the topology from "Host to all networks" to "Host to Network". Save the connection. The next time you establish a connection, your remote networks will be automatically accessible.

Is 2FA available for my account?

All equinux accounts support secure two-factor authentication (2FA) as an additional layer of security for your sensitive data. To set up 2FA for your account, log in to id.equinux.com and go to the tab Multifactor Authentication. Here you will find the QR code / authentication key needed to set up 2FA for your equinux account with your OTP solution.
FAQ Image - S_1337.png

equinux 2FA supports all major authentication and password apps, including:

Google Authenticator
Microsoft Authenticator
Twilio Authy
1Password
FreeOTP
Bitwarden

Why am I being asked for a password in VPN Tracker?

VPN Tracker may prompt you for different passwords depending on the action you're performing. This guide explains what each prompt means and which password you should enter.

1. Your Mac Password

When is it needed?
– Installing VPN Tracker
– Approving system extensions

Why?
macOS requires your administrator password to authorize changes on your system.

Where do I find it?
This is your local Mac password – the one you use to log in when your Mac starts up.

2. Your equinux ID (VPN Tracker Account)

When is it needed?
– Logging into the VPN Tracker app (Mac or iOS)
– Accessing your account at my.vpntracker.com

Why?
This is your personal VPN Tracker account, giving you access to your plan, team, connections, and device settings.

Where do I find it?
This password is usually saved in your Keychain or Passwords app under “id.equinux.com”.

3. Pre-Shared Key (PSK) / Shared Secret

When is it needed?
– When setting up or connecting to a VPN connection

Why?
Some VPNs use a PSK to authenticate users. This key must match what’s configured on the VPN gateway.

Tip for Teams: Admins can share pre-configured VPN connections via TeamCloud to avoid PSK confusion.

Where do I find it?
This is usually set by your company’s VPN admin and stored in the connection. You typically don’t need to know it yourself.

4. Your Company Login (XAUTH Credentials)

When is it needed?
– When connecting to a company VPN

Why?
You may need to enter your company login (often the same credentials you use at work) to authenticate with the VPN.

Where do I find it?
You should have received it from your IT team — and hopefully not written it on a Post-it under your keyboard.

At the Livestream of the ORF, I see a message that the "Livestream is not available." Why?

The ORF has two types of errors when playing the program:

This video may only be reproduced in Austria for legal reasons.

Reason: The broadcast is only broadcasted in Austria but not in other countries like Germany.
The desired live stream is currently unavailable

Reason: The broadcast is generally not broadcasted on the Internet, regardless of whether you are in Austria or not.

In the App Store, there are two apps for iPhone / iPad: Live TV IPTV Stream (free) and Live TV Fernsehen IP TV (paid). What is the difference?

You can immediately watch a sample selection of channels when you install the Live TV IPTV Stream app. With a Live TV package you can test all features for 7 days for free.
With the Live TV Fernsehen IP TV app, you will get an immediate discount for a period of one month with the purchase of the app. Then, you can freely decide whether you want to extend the app via subscription (same cost as Live TV IPTV Stream).

When I press the Home Button in the Live TV app, the sound continues in the background. How do I turn off this feature?

The sound continues in the background, so that you can read the mails briefly while listening to the news. When you return to the Live TV app, you can see the image again. If you do not want this: try tapping the pause button to pause before pressing the home button.

You can also permanently disable this option. To do this, select "Play in background" from "Settings".

My purchased subscription is not recognized. What can I do?

1. Check in which app the purchase was made

Please check in the first step in which app and on which platform you purchased the package. You can find the name of the app on the purchase receipt. Alternatively, you can also check in which app you purchased it by looking in the App Store settings under:

App Store > Highlights > at the very bottom on "Apple ID: xxx" > Show Apple ID > Subscriptions

A package should be selected and active here.

2. Open app and transfer product status to TV Pro ID

Please open the app in which you purchased the package in the next step.

Please perform the following steps:
- 1. Open app
- 2. Open the store in the menu
- 3. Log in with your TV Pro ID or if you do not have a TV Pro ID yet, create a new TV Pro ID (free)
- 4. Tap "Restore Purchases"
Now your package has been saved in your TV Pro ID
3. Restore package on another device or in another app
To transfer your package to your second device or to another version, please follow these steps:
- Open the corresponding app on the target device
- As described above, go to the Store settings and log in here with your TV Pro ID
- Tap "Restore Purchases"
- Now your package should also appear here

Does Live TV also work abroad like in the USA or in Spain?

TV stations determine the availability of their streams abroad. That is why we can not guarantee whether the corresponding station or show will be available abroad.

We installed a detector to help determine whether the show is available: a tablet next to the name of the program indicates this. Blue tablets mean that the stream is potentially receivable. Gray means that the stream is not receivable.

Can I watch international channels with Live TV?

Yeah sure! With the Live TV app you can watch over 200 different channels from all over the world. With a diverse range of international channels from the USA, India, Switzerland, UK, Poland and many more, Live TV is the ideal app for anyone who enjoys streaming international TV. For more information visit our homepage: https://www.tvproapp.de/live-tv-international/

I'm looking for streams from private stations like RTL, Sat.1 and ProSieben.

Live TV shows stations where free and open web streams are available on the Internet. Transmitters such as Pro 7, Sat.1 and RTL do not provide such a stream. See also: {FQ1132}

In Live TV I see channels with the name "100% Reportage", "100% Economy (Wirtschaft)" or "100% Drama". What's this?

The TV Pro editorial team determines the most relevant TV programs on a daily basis by using the Programmzeitschrift TV Pro or the TV Pro program guide and the viewing rate of our Streaming App Live TV. Every single day, our TIM algorithm searches these broadcasts across the entire TV channel in the German broadcaster Mediatheken, and the TV Pro editorial staff edits and curates these broadcasts, in order to present them clearly in an app: TV Pro Mediathek. Categorized by theme, updated hourly, with options such as download, browse, clips, and more.

From the theme collections of the TV Pro Mediathek, we also provide daily channels exclusively for the Live TV App. with 100% reportage. We propose a daily sequence of top channels in the form of a program schema. Here, our algorithm is able to select the top from the Mediatheken and high-quality media books at the main end time at 20:15.

FAQ Image - S_392.png

Live TV users receive these "100%" channels daily as part of the annual "My Live TV" package.

Currently, there are 16 "100% channels":

100% New & popular
100% Crime scene (daily from 8:15 pm)
100% Drama
100% Car & Traffic
100% Travel
100% Daily report
100% Documentaries
100% House & garden
100% Health
100% Cooking
100% Economy
100% Politics
100% Talk shows
100% Rock & Pop
100% Classical Music
100% Comedy

For which platforms is Live TV available and how do I purchase the appropriate subscriptions?

There is the Live TV app for three platforms:

iOS (iPhone/iPad)
https://itunes.apple.com/de/app/id995947227?mt=8

macOS (Mac)
https://itunes.apple.com/de/app/live-tv/id715619301?mt=12

tvOS (Apple TV)
https://itunes.apple.com/de/app/id1051033237

If you bought a subscription for your iPhone, you can also run the subscription on your own iPad! As long as the devices are yours, there is no limitation on the number of devices that can run the subscription.

On all platforms, you can test the apps first. Each app runs independently. In-app purchases are purchased separately for each platform.

For the use of Live TV on iPhone / iPad, Mac and Apple TV there is TV Pro GOLD ALL-IN-1.

How can I manage Apple AppStore or Google Playstore subscriptions?

If you want to view and manage your subscriptions on the Google Playstore, proceed as follows: Cancel, pause or change subscriptions on Google Play If you want to view and manage your subscriptions on the Apple AppStore, proceed as follows: View or cancel subscriptions

Where can I manage my subscription that I purchased in the TV Pro / Live TV Store?

Subscriptions to the products of Live TV GmbH can be purchased either in the App Stores or directly from Live TV GmbH („TV Pro / Live TV Store“). To manage the subscription, such as viewing the term, turning automatic renewal on or off, concluding another product subscription, log in with the TV Pro ID at: http://my.tvproapp.de

What is TV Pro GOLD ALL-IN-1?

With TV Pro GOLD ALL-IN-1 you can use all TV Pro Apps (TV Pro, Live TV, TV Pro Mediathek) on all available platforms. You can choose between a monthly and an annual package.

How do I cancel my subscription in iTunes?

All Apple subscriptions are managed in iTunes.

This link will directly take you to your profile administration:
https://apple.co/2Th4vqI

You will find all running subscriptions under "Subscriptions." You can also disable the automatic extension of your subscriptions.

How do I turn off app usage over mobile data?

There are two places in iOS to prohibit an app from using Mobile Data. 1. Turn off “Wi-Fi Assist”. This applies to all apps, not just TV Pro Mediathek. To turn it off: Homescreen > Settings > Cellular Then scroll all the way to the end and turn off “Wi-Fi Assist” there. 2. In addition, you can generally prohibit an app from using Mobile Data there.

I purchased "TV Pro Gold for iPhone/iPad". Can I use it to unlock all channels in "Live TV"? Can I use it to unlock the "TV Pro Mediathek"?

"TV Pro Gold" applies to the "TV Pro" program guide apps for iPhone/iPad. There are separate in-app packages for the "Live TV" and "TV Pro Mediathek" apps, which can be purchased within the apps. "TV Pro Gold" does not unlock any features there.

How can I switch off the sorting of stations by ratings?

If you do not want sorting by ratings, this can be deactivated via the header menu at the top left.

Select the option "Own sequence":

The sequence of the station can be set by drag and drop. Go to "Settings" > "Sender" and then arrange the sequence.

There, you can also hide the stations that do not interest you.

How do I enable audio on my Live TV device?

Please make sure that the "Silent switch" on the the iPhone is turned off.

Many TV Streaming Apps show Preroll Ads, meaning an advertisement sometimes plays first when changing channels. That bothers me.

We are also annoyed by this. Watching television and channel surfing and then having to watch a 20-second preroll ad: that’s a no-go. That's why we don't use any preroll ads in the TV Pro Live TV App!

Are there also channels with subtitles in Live TV?

Some (few) channels send a stream with subtitles in addition to the normal stream. To find these channels, simply enter the search term "Subtitles" in the search field at the beginning of the channel list. Tap or click on the corresponding channel. In the stream window, then select the corresponding stream of the channel. Update 2021: From now on, some channels (especially ZDF Group) send the subtitles with the normal stream. To activate subtitles, use the player's overlay, tap on the speech bubble there: In the "Subtitles" section, you switch the corresponding language on or off:

How can I stream my apps to the TV?

Earlier, you necessarily had to have an Apple TV or a Mac to use the popular AirPlay function. But since AirPlay 2, the “screen mirroring” feature can also be used via many modern Smart TVs. To connect your iPhone or iPad to your AirPlay 2-enabled Smart TV, you only need to follow these simple steps: 1. Make sure your iOS device and your Smart TV are connected to the same Wi-Fi 2. Tap the AirPlay symbol in the Live TV or TV Pro media library app and start streaming directly It may be necessary to first enable AirPlay in the settings of your television. You can find the AirPlay settings in the TV menu under Settings.

When restoring purchases, does “Grant renewal failed” appear?

If you used two different Apple IDs for your app download and subscription purchase, the App Store gets confused and displays a cryptic error message – "Renewal failed". The solution:

Delete the currently installed app

Sign in under Settings > iTunes & App Store with the Apple ID you used to make your subscription

Now reinstall the app from the App Store

In the app, in the Store, select the option "Restore Purchases"

I purchased a subscription to Live TV. However, few channels are still appearing, and the subscription was not recognized. What can I do?

If, after purchasing a subscription in Live TV, few channels are still displayed, the purchase has been completed, but the evaluation of the purchase has failed. This is not a cause for concern. The following steps can resolve this issue:
Delete the Live TV app from the device. (Don't forget to empty the trash on Mac)
Open the AppStore and download the Live TV app again from the AppStore
Then start Live TV. All channels should now appear.

Why are shipments after 0:00 AM counted towards the current day?

Assuming a program is running on Friday night at 0:05 AM. In the TV Pro Apps, however, this program appears in the listing on Thursday at 0:05 AM. Why is that? For the TV day, it is assumed that the TV day starts at 5 AM and lasts until 4:59 AM the next day. Two reasons: - If you look in the listing for what’s running on Thursday evening, say from 11 PM, you also want to see the programs that start at 0:05 AM. You "think" it’s still "Thursday evening". Therefore, programs after midnight are also counted as Thursday. - It is based on the "wake cycle", i.e. until you go to bed (hopefully before 5 AM!) programs are counted to the day you got up, i.e. are awake. A program at 2 AM is therefore still counted to the mentioned Thursday and not (calendarically correct) to Friday. Friday contains all programs until Saturday morning at 4:59 AM. From 5 AM the new TV day then starts.

How can I update the address or email address of my equinux ID?

Your account details such as address and email can be edited in the account management using the following link: Edit equinux ID

Was kann ich tun, wenn bei TV Pro oder Live TV AirPlay nicht mehr funktioniert?

Wenn AirPlay in TV Pro oder Live TV nicht mehr wie gewohnt funktioniert, können folgende Schritte helfen, das Problem zu beheben:

Geräte neu starten: Starte sowohl dein iOS-Gerät bzw. deinen Mac als auch das AirPlay-Zielgerät (z. B. Apple TV oder AirPlay-fähigen Fernseher) neu.

Netzwerk überprüfen: Stelle sicher, dass beide Geräte mit demselben WLAN-Netzwerk verbunden sind. AirPlay funktioniert nur im gleichen Netzwerk.

AirPlay-Verbindung testen: Probiere, ob AirPlay mit einer anderen App (z. B. der Fotos- oder YouTube-App) funktioniert. So lässt sich feststellen, ob das Problem an AirPlay allgemein oder nur in TV Pro / Live TV liegt.

App aktualisieren: Stelle sicher, dass du die neueste Version von TV Pro bzw. Live TV installiert hast. Updates können AirPlay-Probleme beheben.

iOS/macOS aktualisieren: Auch dein Betriebssystem sollte auf dem neuesten Stand sein, da AirPlay-Änderungen oft über Systemupdates kommen.

Neuverbindung herstellen: Beende die App komplett und starte sie neu. Versuche dann erneut, die AirPlay-Verbindung herzustellen.

AirPlay-Einstellungen prüfen: Überprüfe die AirPlay- und Datenschutz-Einstellungen auf deinem Gerät und deinem Apple TV.

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Send us a message

iSale discontinued

After a long run, we retired iSale a while ago.

We made this decision as eBay has shifted its focus to large commercial sellers with thousands of listings. iSale is no longer supported by newer macOS versions and we encourage you to move your existing and future listings directly to eBay's own tools.

eBay now requires all listings to exclusively use HTTPS for content. Auctions using iSale templates do not support HTTPS image links, so it is recommended you re-list your items using eBay's own selling tools.

In March 2018, iSale auction template images from will no longer be available so we encourage all sellers to revise existing listings accordingly.

We'd like to thank you for using iSale. Kind regards,
Team equinux

How can I cancel my subscription

You can deactivate your renewals in the product portal for your appropriate product. The links for the appropriate product portals are as follows:

VPN Tracker: my.vpntracker.com
Mail Designer 365: my.maildesigner365.com
TV Pro/Live TV: my.livetvgmbh.de

Unrecognized charge from equinux

If you have a charge from equinux on your credit card that you do not recognize, it may be for one of the following products offered through the equinux Online Store:

VPN Tracker (VPN software for Mac, iPhone and iPad)
Mail Designer 365 (email newsletter design software for Macs)
tizi (iPhone and iPad accessories)

Common scenarios

Auto-renewing products

VPN Tracker and Mail Designer 365 are offered as subscriptions. When a plan has been configured to auto-renew, the associated payment method will automatically be charged.

Additional team-members added

If multiple employees are using one of our products, they may have configured team billing. This means the associated credit card may have been charged, in order to add a new team member to an account.

Invoices and other questions

You can download your invoices from our website:

If you have checked with your team and still have additional questions regarding a charge, please contact our support team. Be sure to include the details from your credit card statement and the last 4 digits of your card.

It says: Activation Code belongs to another user

Not to worry. There are a few reasons why this can happen but rest assured we will always get you up and running - sooner, rather than later!

The most common cause behind this is that you have multiple equinux IDs and you have tried to activate the software again using your equinux ID that doesn’t actually have the license registered to it. So when it says: ‘registered to another user’ - it actually means YOU! The software just doesn’t know you’ve got 2 accounts.

So obviously the best way to sort this out is to use your equinux ID that does have the license registered to it and then you’ll be ready to go.
If you have nothing on your other account it would be great if you could send us a quick email explaining that you have 2 IDs and we can delete the one you don’t need.
If you would also like to have everything on one account and have us delete the spare you can transfer your licenses from one account to the other. Just click the link to find out how.

Sure that’s not the reason?

Then all you need to do is drop us an email stating your equinux ID and the Activation Code you were trying to use, along with some proof of purchase. A scanned receipt or confirmation email will do just fine. Then we can have a look at everything and sort your account out so that you can get on with using the software you bought!

Do you accept purchase orders (PO)?

Unfortunately we currently can't purchase orders as your method of payment, sorry!

However, if you would like to pay by check, our online store does have the option of including a purchase order number on your invoice.

Select ‘Check’ as your payment method and then scroll down to the field ‘Purchase Order’. Enter the P.O. number you would like to appear on your invoice and then proceed to payment. You will receive an email containing further information on who to make the check out to. The license will be issued to you once your payment is recieved.

Which is right for me? Family Pack or Single User edition?

Thank you for your interest in equinux Software!

As you may have noticed, most of our consumer software is available to purchase either as a Family Pack or a Single User license.

While the Single User Edition is perfect for those with just one computer, the lucky ones of you with more than one Mac should consider the Family Pack Edition. This allows you to run your equinux software on up to five different computers at once! What's more it costs less than two individual Single User Editions...

Now that's a bargain!

How can I get the latest reseller news?

We periodically send out our reseller newsletter with helpful information like product news, sales information and "how to sell ... " hints. If you want to stay informed, please send us via our contact form on our website. We are also more than happy to list you in our reseller list.

How can I cancel my VPN Tracker renewal?

To deactivate your VPN Tracker renewal, please follow these steps:

Log in to you your account at my.vpntracker.com
Go to "My Plans and Billing" in the sidebar, where you will see your current active plan(s), in case your plan is a team plan, please go to "Team Plans and Billing" in the sidebar
To deactivate your renewal, flip the switch from blue to grey
After deactivating auto renewal, you will receive an email confirming the deactivation.

Please be aware that by deactivating automatic renewals you will lose pricing benefits. The possibility of grandfathering pricing is exclusively available for customers who keep automatic renewals activated at my.vpntracker.com once this option has been deactivated, any associated pricing benefits (e.g. discounts, special offers, etc.) will be lost.

My equinux ID does not show any licenses?

You may have multiple equinux IDs and your licenses are in another account.

‣ Log in to my equinux with your other logins until you find the equinux ID that contains your product licenses. 
‣ If you've forgotten your login information, you can retrieve it here.
‣ Check your personal details (e.g. email address, contact information) for the account
‣ Please transfer all of your product licenses to a single equinux ID, for more information on how to transfer licenses, please follow these steps.

Please note that you will find your VPN Tracker 365 Plans under https://my.vpntracker.com. Here you can manage all of your plans and assign them to other users.

I would like a refund of my purchase

We offer every customer a no-strings-attached trial period of Mail Designer 365 before purchase. The trial can be downloaded free of charge from our website. This allows users to test the vast range of features and tools included in a full plan before making any financial commitments to the software. For this reason, we cannot offer refunds once a plan has been purchased. This information is also clearly stated in the terms & conditions which must be accepted before completing the checkout process.

How can I see the information Apple collects about me?

Apple provides at https://privacy.apple.com various functions to: - Request copies of your data - Correct your data - Temporarily deactivate your account - Delete your account This concerns the data of all Apple services, i.e. purchases in the AppStore, use of the Apple ID and much more.

On your page I see the prices in USD but in the store it says Euro. Can I pay in USD?

I switched off the “Auto-Renewal” option for my plan. Why do I now see a different price after expiration?

Plans that are set to auto-renew may keep pricing benefits ("grandfathered pricing"). By deactivating the auto-renewal option, you will automatically lose any of your existing price benefits (i.e. promotions or introductory offers.) This action cannot be reversed. Should you then wish to renew your plan at a later point, you will be billed at the regular plan price. Please be aware that your plan will also end if your payment method cannot be charged at the time of renewal (i.e. expired, lost or stolen). If you need to update your payment method, you can do so at any time in your my.maildesigner365 or my.vpntracker account.

My VPN Tracker plan expired. How can I renew it?

To renew your expired VPN Tracker plan, please follow these steps:

Log in to your account at my.vpntracker.com
In the Teams view under "Subscriptions", you will see a list of both your active and your expired plans
To renew an expired plan, please click on: “Reactivate license
You will then be shown your available plan options

Please note:

Grandfathering pricing is exclusively available for customers using the automatic renewal option. If your plan has expired, you can re-obtain VPN Tracker for the current price tier
After starting your new plan, you will regain full access to your account including your Personal Safe and Team Management features.

How can I buy additional VPN Tracker licenses for my team?

To add additional licenses for your team, please follow these steps:

Log in to your account at my.vpntracker.com
In the Team overview, go to "Licenses". Here you can see all your existing plans
Then, click on “Add plans”
On the following page enter the number of licenses you would like to add and select the edition. Then click on "Add to plan"
Under Checkout you will see your new plan. Your new plan will start from today’s date and will run for one year.
The "Yearly total" is the total price for one year
If applicable (i.e. if you have merged your plans), the "Prorating Discount" is the remaining value of your existing licenses which gets deducted from the yearly total to make the "Amount due now".
Check the Terms and Conditions and click "Pay now"
You can now assign your licenses to your team members

How can I update the address or email address of my equinux ID?

Your account details such as address and email can be edited in the account management using the following link: Edit equinux ID

How do I set up VPN Tracker Team Management?

VPN Tracker is fully optimized for both small teams and larger enterprise teams. You can set up and manage your team at my.vpntracker.com. Our extensive Team Management Guide provides you with step-by-step instructions for the following team-related topics:

Creating a VPN Tracker team
Inviting team members
Assigning VPN Tracker plans to team members
Using the package installer and onboarding tools
Sharing VPN connections
Managing billing and invoices for your team

How can I activate automatic renewals?

To activate automatic renewal for your VPN Tracker plan, please follow these steps:

Log in to you your account at my.vpntracker.com
Go to "My Subscriptions" in the sidebar, where you will see your current active plan(s)
To activate automatic renewal, flip the switch from grey to green
After activating auto renewal, you will receive an email confirming the activation.

How can I consolidate VPN Tracker 365 licenses?

To combine multiple VPN Tracker 365 plans into one so they have the same expiration date, please follow these steps:

Log in to your account at my.vpntracker.com and select your team from the sidebar menu
Under Subscriptions, you can see an overview of your existing plans
At the top of the page you will see a "Merge Subscriptions" button. Press this.
Select the plans you would like to combine by clicking on the checkbox on the left side next to each plan
Once you have selected all plans, click Combine Subscriptions at the bottom of the window

On the next page, you can preview the plans which will be merged and also have the option of upgrading to a different license type or adding new licenses, if needed. On the right, you will see your new plan. Your new plan will start from today’s date and will run for one year. Your existing licenses will also be renewed. FAQ Image - S_1154.png

The Yearly total is the total price for one year. The Prorating Discount is the remaining value of your existing licenses which gets deducted from the yearly total to make the Amount due now. Check the Terms and Conditions and click Pay now to finalise your changes.

My credit card didn't work and my plan has expired. Why do I now see a different price after expiration?

The possibility of grandfathering pricing is exclusively available for customers using the automatic renewal option. In cases where your plan cannot be renewed due to a problem with the payment method (i.e. expired, lost or stolen), the plan will be canceled after a few tries. You are then free to re-obtain your plan at any time you wish for the then current price tier. In order to profit from your existing price, please ensure you update your payment method prior to the renewal date.

Looking for your invoice?

You can view a copy of all your invoices in our Online Store:

You will find the invoices for your VPN Tracker 365 purchases in the section "Invoices", here:

http://my.vpntracker.com

You work in accounting and need access to the VPN Tracker invoices for your company? Please ask your VPN Tracker Team manager to invite you to you company's team with the role "Accounting". Afterwards you will receive emails as soon as a new invoice is available and you can dowload this from the web portal

You will find the invoices for your Mail Designer 365 purchases in the section "Orders", here:

https://my.maildesigner365.com

You will find the invoices for your tizi products in the section "Orders", here:

http://my.tizi.tv

Other invoices can be found at http://www.equinux.com/goto/invoice

‣ If you would like to save a PDF copy of your invoice, then do the following:
     Press "Command + P"
     Choose "PDF" > "Save as PDF"

Is 2FA available for my account?

equinux 2FA supports all major authentication and password apps, including:

Google Authenticator
Microsoft Authenticator
Twilio Authy
1Password
FreeOTP
Bitwarden

How can I manage Apple AppStore or Google Playstore subscriptions?

If you want to view and manage your subscriptions on the Google Playstore, proceed as follows: Cancel, pause or change subscriptions on Google Play If you want to view and manage your subscriptions on the Apple AppStore, proceed as follows: View or cancel subscriptions

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Interested in our products?

You're interested in equinux products and have additional questions regarding your purchase or product activation?
The equinux Sales Team is here to help: Call or chat with us,

Phone

From USA and Canada:		1-888-equinux (378-4689)
Other countries:		+49-89-520 465-280

1. Contact Support

2. Try These Steps in the Meantime

What is a pre shared key VPN, or what is a pre-shared key for VPN?

How to Set Up a Pre Shared Key

How to Recover a Lost Pre Shared Key

Need help with your VPN setup?

1. Your Mac Password

2. Your equinux ID (VPN Tracker Account)

3. Pre-Shared Key (PSK) / Shared Secret

4. Your Company Login (XAUTH Credentials)

1. Check in which app the purchase was made

2. Open app and transfer product status to TV Pro ID

3. Restore package on another device or in another app

Common scenarios

Invoices and other questions

Sure that’s not the reason?

Compatible macOS Versions

Supported Devices

Free Trial

Compatible macOS Versions

Supported Devices

Free Trial

Productivity

Lifestyle

tizi

My equinux

Company