Is DVB-T available in my country/region?

You can find out about the DVB-T availability in your region on this website.

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VPN Tracker Pro is a great asset if you are a consultant, a system or network administrator, or are working with multiple VPN connections:

Export VPN connections for yourself and other users.
Scan the remote network for services or to assist users.
Connect to multiple VPNs at the same time.
Manage a large number of VPNs using search, a condensed layout, and connection groups.
Configure your Mac as a router to provide the entire network with a VPN tunnel using Network to Network connections.

VPN Tracker says my local and remote networks conflict. How do I fix this problem?

By default, traffic to the remote network cannot be sent through the VPN tunnel if it is using the same network as the local network.

Resolving a Network Conflict using Traffic Control

You can use Traffic Control and VPN Tracker will send non-essential local network traffic over the VPN.

Activate Traffic Control:
> Go to Advanced > Traffic Control
> Check "Force traffic over the VPN if remote networks conflict with local networks"

Note that you will never be able to reach the following addresses over VPN: The IP address of your local router, your DHCP server, and your DNS server(s). If you need to reach those IPs over VPN, you will have to resolve the network conflict instead of using Traffic Control. The same applies for any IPs that you need to reach locally and over VPN.

Resolving a Network Conflict Manually

You have two basic options for resolving a conflict:

Change the local network to use a different network address. In most situations, this will entail changing the LAN settings on the local router (including DHCP settings if DHCP is used).
Change the remote network to use a different network address. With most setups, this entails changing the LAN on the VPN gateway (including DHCP settings if DHCP is used), and changing the IPs used by devices on the VPN gateway's LAN (or triggering a DHCP refresh, if DHCP is used). If the LAN is used in the VPN settings (such as for policies or firewall rules), these will need to be changed as well. Finally, change the remote network in VPN Tracker to match the new settings

If you decide to change the remote network, it makes sense to choose a private network that less commonly used. According to our informal statistics, conflicts are least likely using these networks:

Subnets of 172.16.0.0/12
Subnets of 192.168.0.0/16, excluding 192.168.0.0/24, 192.168.1.0/24 and 192.168.168.0/24

If these are not an option, use a subnet of 10.0.0.0/8, excluding 10.0.0.0/24, 10.0.1.0/24, 10.1.0.0/24, 10.1.1.0/24. However, since wireless network operators sometimes choose to use the entire 10.0.0.0/8 network, the first two options are preferred.

If you have a more sophisticated VPN gateway, in particular a SonicWALL, you may be able to set up an alternative remote network on the VPN gateway that is mapped 1:1 through Network Address Translation (NAT) onto the actual network. Users can then connect to this network instead if they have a conflict of networks. We have a guide available that describes this approach for SonicWALL devices.

If the conflict is caused by virtual network interfaces (e.g. Parallels, VMware), see here for more information.

My credit card is not being accepted. What can I do?

If your credit card is being refused, please check the following information, for possible mistakes or mismatches :

Please check the credit card number you have entered carefully for possible typos
Make sure the expiration date entered is correct
Check whether the security code you entered matches the code on your card: American Express cardholders can find the 4-digit code on the front of their card, other cardholders can usually find a 3-digit code on the back.
Try another credit card, if you have access to one
If you are certain your information is correct and your card is still not being accepted, it might be due to a technical issue with our credit card gateway. Please try again later.

Why are Blowfish and CAST-128 not available in VPN Tracker when running on OS X 10.8 Mountain Lion or newer?

The Blowfish and CAST-128 encryption algorithms have been removed in OS X 10.8 Mountain Lion. They continue to be available when VPN Tracker is running on OS X 10.7 Lion and earlier.

Does VPN Tracker support XAUTH?

Yes, VPN Tracker does support Extended Authentication (XAUTH).

Can I use VPN Tracker connections from Parallels, VM Ware Fusion or any other virtualization environments?

Yes, this is possible. If you set up shared networking for the guest operating system it shares the network connection of your Mac and you can access all network resources that are accessible from OS X.

Note that if you are using remote DNS for your VPN connection, you will need to manually enter the DNS server in your guest operating system in order for it to work – there is no way for VPN Tracker to “transmit” this setting to the guest operating system

For information on how to set up VPN Tracker with Parallels, check out our VPN Tracker with Parallels Configuration Guide.

What hardware do I need for a VPN?

To establish a VPN connection to a certain location (such as your office), you will need a VPN gateway at that location. This gateway could be a hardware VPN gateway device (see our compatibility page for compatible devices and setup guides).

The VPN gateway needs to be connected to the Internet (e.g. to a DSL modem or similar), preferably with a static IP address or it should be capable of using a service like DynDNS.org to map its dynamic IP to a hostname. Configuration is easiest if the VPN gateway is also the router (default gateway) of its network. If the VPN gateway is not the router of its network, a suitable routing setup may be necessary for traffic over the VPN to be routed correctly.

Configuration details can be found in the configuration guides for specific devices.

Which routers can I connect to with VPN Tracker?

For a list of compatible devices, please refer to this page.

If you router is not in the list please refer to this FAQ and the VPN Tracker manual for help determining compatibility.

Please note that the local router (i.e. the router at the location where your Mac with VPN Tracker is) in most cases does not have to be specifically compatible with VPN or VPN Tracker. Almost all routers work fine with VPN Tracker.

Which hardware (MAC) address will be used for DHCP over VPN with SonicWall devices?

When connecting via SonicWall SCP or SonicWall IKEv1 with DHCP, VPN Tracker 365 for Mac requests an IP address from the SonicWall gateway using the DHCP protocol. For this request, VPN Tracker 365 modifies the MAC address slightly, making it different from the actual MAC address of your device. This allows administrators to assign a fixed IP address when your Mac is connected via LAN or WiFi and a different IP when it’s connected through VPN.

This modification sets a specific bit in the MAC address, marking it as a self-assigned address rather than a factory-assigned one.

Example:
Original MAC address: 00:1B:63:B7:42:23
VPN Tracker MAC address: 02:1B:63:B7:42:23

Starting with macOS 15 Sequoia, Apple defaults to using a rotating MAC address for WiFi connections, labeled as a “Private Wi-Fi Address” in System Settings. To prevent connectivity issues related to this feature, VPN Tracker 365 reports the actual hardware address (with the minor modification described above) instead of the one used in “Rotating” or “Fixed” modes.

On iOS, VPN Tracker cannot retrieve a MAC address directly. Instead, it generates a random value once and stores it for future use. VPN Tracker for iOS then uses this stored value as the MAC address.

How do I activate my VPN Tracker license?

If you haven't already, you can download VPN Tracker using this link.
After the download has completed, launch the app and click the "Login" button in the top left-hand corner of the app home page.
Enter your equinux ID and password in the space provided. Hint: This is the login you first created when purchasing VPN Tracker in our online store.

Are you a World Connect User?

You will need to download VPN tracker World Connect. You can do so using this link. VPN Tracker World Connect must be installed using the App Store. Once you've installed the app on your device, sign in with your equinux ID and password.

Why does VPN Tracker say my local network is the same as the remote network? I am certain it is not!

Are you using virtualization software, such as VMware, Parallels or VirtualBox? These software products create network interfaces for their internal networking needs, and sometimes the network addresses they choose happen to conflict with the remote network of a VPN connection. Even if you are not currently using this software (but have it installed or not completely uninstalled) their network interfaces exist and can cause conflicts.

To find out which network interface is causing the conflict:

Attempt to connect to your VPN (so the error message appears in the VPN Tracker log)
Set the log level in VPN Tracker to “verbose”
Look for a line that says
Remote network ... conflicts with local network ... of interface ...

This is the network interface that is causing the problem. On most Macs, “en0” will correspond to the Ethernet interface and “en1” to the AirPort interface. Any other enX interfaces are either from virtualization software, or from additional network hardware (e.g. USB network adapters/modems). Network interfaces whose names start with “vboxnet” generally belong to VirtualBox and network interfaces starting with “vmnet” to VMware.

If the network interface is a "real" interface, see this FAQ for more information.
If the interface is virtual, change the network address(es) used by the virtualization software. More information can be found in this FAQ.

How can I connect to my WatchGuard Firebox Edge device with VPN Tracker?

Current Firmware (Fireware XTM)

WatchGuard Firebox X Edge e-Series devices with Fireware XTM (Fireware 11) are fully supported in current versions of VPN Tracker. For details please see our configuration guide.

Older Firmware

Devices running an older firmware may often work using the following setup. Please note however that we can't guarantee that this setup will work in all cases.

Start by creating a new user on the Firebox Edge and then configure MUVPN support for this user.

In VPN Tracker, use a "Custom Connection" device profile as the basis for your new connection.

Map the WatchGuard settings to your VPN Tracker configuration as shown in the table below:

Watchguard	VPN Tracker
Account Name	Local Identifier
Shared Key	Preshared Key
Virtual IP Address	Local Address
Authentication Algorithm	Phase 1 and Phase 2 Hash/Authentication Algorithms
Encryption Algorithm	Phase 1 and Phase 2 Encryption Algorithms
Key expiration in hours	Phase 1 and Phase 2 Lifetime

The following settings are independent of your specific MUVPN configuration:

Local Identifier Type: Email (even if it is a name and not an email address)
Exchange Mode: Aggressive
Phase 1 Diffie-Hellman Group: Group 2 (1024 bit)
Perfect Forward Secrecy (PFS): off

Finally make sure the that VPN Tracker's "Network" setting is set to "Host to Network", and the correct Remote Network (i.e. the network that you want connect to through the VPN) is used (e.g. 192.168.1.0/255.255.255.0).

Which ZyXEL Routers are supported and tested with VPN Tracker?

For a list of tested ZyXEL devices, please refer to this page VPN Tracker may also work with additional IPsec capable devices from ZyXEL, please contact support if you have any questions.

How much is MailChimp?

MailChimp has free and paid plans. Please visit the MailChimp website for more details and exact pricing information.

Can I edit my design after I've uploaded it to MailChimp?

MailChimp offers visual "WYSIWYG" and code-based template editing.

However, as every HTML engine works a little bit differently, we recommend that you stick to Mail Designer for editing, as changes made with MailChimp may cause issues with the look or layout of your designs.

If you need to make any changes, simply re-upload a new version of your design and select it for your MailChimp campaign.

On the other hand if you are a HTML code pro, just edit the HTML code with the MailChimp editor untill it fits your needs. We ask for you understanding that we can't offer support for this.

Why can't I connect to my Fortigate device if XAUTH is enabled?

If you're running FortiOS 3, please make sure you are running at least MR6 patch 2. Previous firmware releases have an issue that will cause the device to respond incorrectly to VPN Tracker's attempts to use XAUTH in combination with an Aggressive Mode based connection.

How can I use certain MailChimp features with my design?

The Mail Designer manual has information on how to create your design and export it to MailChimp. Once you have sent your design to the big monkey in the sky, you can create campaigns, manage subscribers, track clicks and more with MailChimp's tools.

There are so many different MailChimp features, that we can't describe them all in the Mail Designer manual. But don't worry: the MailChimp team have created webinars, how-to manuals, guides and tips to help you get started.

Does VPN Tracker support NAT-Traversal?

Yes, NAT-Traversal is supported by VPN Tracker. VPN Tracker supports the current version of NAT-Traversal that uses UDP encapsulated packets on port 4500 (RFC 3947), as well as previous draft versions that send UDP encapsulated packets on port 500. In addition, Cisco's UDP encapsulation is also supported.

NAT-Traversal helps to establish VPNs from networks behind routers that perform Network Address Translation (NAT). Such routers can be found in many places: home DSL routers, wireless hotspots, Internet cafes, hotels, airports, etc. Many mobile ISPs (3G modems) also require NAT-Traversal to be used.

VPN Tracker automatically recognizes if NAT-Traversal is needed, and turns it on and off accordingly. It can even test your local router to see what NAT-Traversal method works best with it.

How can I upgrade to the latest VPN Tracker version?

If you are an existing VPN Tracker customer and want to upgrade to VPN Tracker 365, you can simply install VPN Tracker 365 and your connections will automatically be imported:

Download VPN Tracker 365

Once you have VPN Tracker 365, you can purchase a VPN Tracker 365 plan.

How can I backup my VPN Tracker settings?
How can I copy my VPN Tracker settings to my new Mac?

The following article describes where VPN Tracker stores its data in case you need to make manual backups instead of using Time Machine.

VPN Tracker stores all its data files in the standard system locations as recommended by Apple. Depending on the fact if these are system-wide or per-user files, they are either found in /Library (system-wide) or ~/Library (per-user), where ~ is a placeholder meaning "home of the current active user".

To access the system-wide library folder:

In Finder Choose "Go" > "Go to Folder ..."
Enter /Library

To access the user library folder:

In Finder Choose "Go" > "Go to Folder ..."
Enter ~/Library

VPN shortcuts, all information related to your equinux ID, accounting data, scanner results, and window positions are per-user settings.

For a full backup of all your settings, you need to backup the following files and folders:

/Library/Application Support/VPN Tracker 365
/Library/Preferences/com.vpntracker.365mac.plist
~/Library/Application Support/VPN Tracker 365
~/Library/Preferences/com.vpntracker.365mac.plist

Backup your keychain
Please note that passwords in VPN Tracker are usually not stored in any of the locations named above but in your keychain. If you have no external backup of all your passwords, be sure to also backup your keychains which can be found in ~/Library/Keychains

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FAQ

Send us a message

Does the tizi for Mac TV receiver with adapter also work on the iPad?

tizi for Mac only works on your Mac and cannot be used on an iPad or iPhone. With tizi Wi-Fi and tizi go, we offer special versions that you can use with your iPad. You can find the complete tizi product family at www.tizi.tv.

Can tizi pick up DVB-T2 or H.264 (MPEG-4) channels?

DVB-T2 signals are currently not supported by tizi, tizi+ of tizi for Mac (DVB-T). tizi supports all channels that broadcast using the MPEG-2 video and MPEG-1 Audio Layer II standards.

Can I watch recorded shows on my iPad?

To be able to view recordings on your iPad and iPhone, they must first be converted. This can be done in a few steps with QuickTime Player on your Mac:

Open your recording with QuickTime Player.
Select "File > Export to > iTunes…" from the menu bar.
Sync your iPad with iTunes to transfer the recording.

Alternatively, you can use Handbrake on Windows or Mac to convert the recording. This is especially useful for recordings with AC3 audio.

Open your recording with Handbrake (https://handbrake.fr/)
Select "MP4" or the preset "Normal" as the output format.
Open the converted file in iTunes and sync your iPad to transfer the recording.

Is there a remote control for the tizi for Mac TV receiver?

Yes, namely tizi Remote for your iPhone and iPod touch. tizi Remote allows you to switch between channels, start and stop recordings. tizi Remote is available at www.tizi.tv/app or directly in the App Store.

Where can I download tizi.tv for Mac?

You can download tizi.tv for Mac at www.tizi.tv/app. All you need is your tizi code and your email address. The tizi code is located on the first page of the quick start guide for your tizi for Mac.

My tizi doesn't find all channels.

By default, the tizi.tv app tries to optimize the channel search according to your location. If you think there should be additional channels that were not found during the channel scan you can do a thorough channel scan over all frequencies:

‣ Open the tizi.tv app and open the preferences (Cmd+,).
‣ Go to the “Application” section.
‣ Remove the checkmark for “Use Smart Location”.
‣ Select “Unspecified” in the country selection.
‣ Start a new channel scan via the menu entry “Channels > Search for Channels …”.

Please note that tizi.tv is not able to play encrypted channels. This affects some HD pay-TV channels, for example.

What are the differences between tizi.tv from the Mac App Store and the version I can download from the tizi.tv website?

In order to use tizi for Mac on your computer, there are some audio codecs necessary. For legal reasons these codes are not available in the tizi.tv version from the Mac App Store.
Because of this the version from the Mac App Store supports only certain tizi devices:

You purchased tizi for Mac DVB-T or DVB-C? In this case, please download tizi.tv for Mac via my.tizi.tv

You are using tizi or tizi+ with an iPad or iPhone and want to watch TV also on your Mac? In this case you can download tizi.tv from the Mac App Store. You will need the in-App purchase "tizi Wifi Support".

What version of Mac OS X/macOS must my Mac run to use tizi.tv?

tizi.tv supports OS X – macOS Sierra.

I purchased a tizi USB stick. Where can I download tizi.tv for my Mac?

Please download the tizi.tv App for your Mac from our website:

www.tizi.tv/app

Just enter here the tizi code you find in the instruction booklet.

Can I use the tizi.tv software for Mac with tizi Wi-Fi or tizi+ as well?

As a tizi+ or tizi Wi-Fi user, you can watch TV on your Mac with the free software The Tube. Download The Tube at www.tizi.tv/app. With our software tizi.tv, you can not only watch TV with your tizi or tizi+ on your Mac, but also access an extensive EPG and cut and share recordings. The tizi Wifi support for the tizi.tv app is available as a paid in-app purchase in the Mac App Store.

I am still using 10.6 and not Lion. How can I use tizi for Mac?

tizi for Mac is a complete redevelopment. We rely on the latest technologies with tizi for Mac. Therefore, Mac OS X 10.7 or newer is required. You can conveniently upgrade to OS X 10.7 or 10.8 via the Mac App Store on your Mac.

Which is the right Mac software for me?

download Mac software for tizi for Mac (DVB-C) via: www.tizi.tv/app

download Mac software for tizi for Mac (DVB-T) via: www.tizi.tv/app

download Mac software for tizi for WiFi via: www.tizi.tv/app or from Mac App Store

You will find the tizi code in the instruction booklet for your device. For legal reasons tizi.tv from the Mac App Store does not contain the required audio codecs for your tizi hardware.