Which software could be responsible for VPN Tracker not working properly on my system?
Some kinds of software may cause issues with VPN Tracker:
- Personal Firewalls / Desktop Firewalls
- Protection Software (e.g Virus Scanners, Malware Protection)
- Other VPN Clients / VPN Software (for example NCP Client)
Personal Firewalls usually ask the user, if an app should be allowed to send network traffic. It’s important to grant VPN Tracker full network access. If you have already added rules for VPN Tracker, please whitelist VPN Tracker.
Protection Software often sees VPN traffic as a potential source of threat, as it isn’t able to analyze that traffic because of its very strong encryption. Please ensure VPN Tracker is ignored by any protection software running on your Mac and allow VPN traffic to pass through.
Other VPN clients should not be a problem, if they are designed to co-exist with othe VPN apps. Unfortunately, not all other clients are and some capture all VPN traffic as soon as they are installed, even if the app is not running.
In these situations, you may need to uninstall the VPN client - we also suggest asking the vendor to improve its “cooperation” with other VPN apps.
Here are some common examples of the types of apps mentioned above. If you are uncertain whether any of these applications may be installed on your system, try the following:
- Open the app “Terminal”
- Copy and paste the following command:
kextstat | grep -v com.apple
You’ll get a list of all kernel extensions that are not from Apple. Just compare that list with the identifiers in parenthesis below:
- Little Snitch
(at.obdev.nke.LittleSnitch)
- TripMode
(ch.tripmode.TripModeNKE)
- Sophos Anti Virus
(com.sophos.kext.oas, com.sophos.nke.swi)
- Symantec Endpoint Protection / Norton AntiVirus
(com.symantec.kext.SymAPComm, com.symantec.kext.internetSecurity, com.symantec.kext.ips, com.symantec.kext.ndcengine, com.symantec.SymXIPS)
- Kaspersky Internet/Total Security
(com.kaspersky.nke ,com.kaspersky.kext.kimul, com.kaspersky.kext.klif, com.kaspersky.kext.mark)
- Intego Mac Internet Security
(com.intego.netbarrier.kext.network, com.intego.virusbarrier.kext.realtime, com.intego.netbarrier.kext.process, com.intego.netbarrier.kext.monitor)
- Fortinet FortiClient
(com.fortinet.fct.kext.avkern2, com.fortinet.fct.kext.fctapnke)
- Cisco Advanced Malware Protection (AMP)
(com.cisco.amp.nke, com.cisco.amp.fileop)
- TUN/TAP based VPN Clients
(net.sf.tuntaposx.tap, net.sf.tuntaposx.tun)
